Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived timely and in great shape!”

Helpful Report

Posted 3 months ago

Thanks so much, Wayne! Glad the plants showed up on time and looking healthy. That always makes the unboxing a little more fun. Reach out anytime if you need a hand getting them settled in. — Kristen, Play It Koi

Posted 1 month ago

“Amazing customer service and my plants all arrived in excellent condition. I would highly recommend shopping for all of your koi pond plants at Play It Koi.”

Helpful Report

Posted 3 months ago

So glad your plants showed up in excellent shape, that always makes our day. Thanks a ton for recommending us for koi pond plants, and please send a pond photo once everything settles in. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great product and it arrived safely and quickly.”

Helpful Report

Posted 3 months ago

Thanks so much, Amanda! Glad the order showed up safely and quick for you. If you ever want a hand with anything pond-related, just give us a shout. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great had what I needed and shipped on time”

Helpful Report

Posted 3 months ago

Thanks so much, Tom! Glad we had exactly what you needed and got it out the door on time. Reach out anytime you're working on something for the pond, and happy to help. — The PIK Crew, Play It Koi

Posted 1 month ago

“Play it koi has done it again A++++++”

Helpful Report

Posted 3 months ago

A++++++ from you means a lot, Shayne! Sorry again we couldn't track down all those vacuum parts locally, but I'm glad we got you sorted in the end. Come back and see us anytime, and feel free to send a pond photo our way. — Kristen, Play It Koi

Posted 1 month ago

“I appreciate the call to make sure I was ready for plants due to weather. I’m also very happy with the care taken with how the plants are packaged and shipped.”

Helpful Report

Posted 3 months ago

Thanks so much, John! That weather call before sending plants is something we always try to do, so it means a lot that it stood out to you. Glad the careful packing came through too, and please send us a pond photo once everything settles in. — Kristen, Play It Koi

Posted 1 month ago

“We love your store and have always enjoyed great experiences finding products for our pond and you quick shipping.”

Play It Koi 5 star review on 11th April 2026

Helpful Report

Posted 3 months ago

Thanks so much, James! It means a lot to hear you keep coming back to us for your pond gear, and I'm glad the quick shipping has treated you well. Next time you've got fish settled in nicely, send a pond photo our way, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Your plants are great. The packaging was well done and the plants all arrived in good shape”

Helpful Report

Posted 3 months ago

So glad the plants made the trip in good shape, Leonard! We pack them carefully because bare root can be fussy, so it's great to hear they arrived happy. Hope they settle into that pond of yours nicely, and feel free to send a photo once they're rooted in. — Derek, Play It Koi

Posted 1 month ago

“I've been ordering all of my Koi Fish food and pond chemicals for the 5 years that I've had my pond and they have never failed m! I will continue to order all the above as long as I have my pond and Koi Fish! It must be working because last year was the 1st time I had spawning and as far ass I can tell once again my Kois & babies made it through a very cold & snowy winter in New Hampshire!! I'm anxious to find out if another spawning will occur mid April!!”

Helpful Report

Posted 3 months ago

Five years of trusting us with your koi means a lot, Terry! That first spawning last year and watching everyone pull through a snowy New Hampshire winter is the good stuff, and I hope you get another round mid-April. Glad I could help you sort out the Autumn Prep dosing too. Keep us posted on those babies! — Kristen, Play It Koi

Posted 1 month ago

“This company's customer service is A-1. The pump they recommened, is working GREAT! Exactly what I needed. Fast shipping. I will be using this company again if I need anything for my pond.”

Helpful Report

Posted 3 months ago

Thanks so much, Arthur! Hearing that the pump we suggested is working great and got to you fast really makes our day. Glad we pointed you to exactly what you needed, and we'll be here whenever your pond needs anything else. — The PIK Crew, Play It Koi

Posted 1 month ago

“You are always willing to help with service and questions”

Helpful Report

Posted 3 months ago

Thanks so much, Timothy! It means a lot to hear that the help and questions side of things has worked well for you, that's the part we enjoy most. Reach out anytime you're puzzling through something in the pond, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

“You had the pond pump I was looking for. The online order process was completed in a snap. Pump arrived timely!”

Helpful Report

Posted 3 months ago

Thanks so much, Byron! Glad we had the pump you were after and that the order went smoothly and showed up on time. Send us a pond photo once it's all running, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great place to buy from! Well stocked and good deals!”

Play It Koi 5 star review on 8th April 2026

Helpful Report

Posted 3 months ago

Thanks so much, Brian! Glad you found the shelves well stocked and snagged some good deals. Come back anytime, and feel free to send a pond photo our way, we love seeing them. — The PIK Crew, Play It Koi

Posted 1 month ago

“Shipping was very fast, and all of the plants looked great when they arrived!”

Helpful Report

Posted 4 months ago

So glad the plants showed up looking great, Malinda! Fast shipping and happy plants is exactly what we hope for. Send us a pond photo once everything fills in, we'd love to see it. — Kristen, Play It Koi

Posted 1 month ago

“Very helpful , fast shipping .”

Helpful Report

Posted 4 months ago

Thanks so much, Barry! Glad we could lend a hand and get your order out the door quickly. Reach out anytime you've got pond questions, we're always happy to talk shop. — Kristen, Play It Koi

Posted 1 month ago

“Everything was excellent”

Helpful Report

Posted 4 months ago

Thanks so much, David! Hearing that everything was excellent really makes our day. Send a pond photo our way sometime, we'd love to see your setup. — The PIK Crew, Play It Koi

Posted 1 month ago

“The pump came on time. It’s working great!”

Helpful Report

Posted 4 months ago

Thanks so much, Elissa! Glad the pump showed up on schedule and is humming along nicely. If you ever want to send a pond photo or have questions down the road, we're always around. — The PIK Crew, Play It Koi

Posted 1 month ago

“My fish live this food. It is better than others in terms of decomposition.”

Helpful Report

Posted 4 months ago

Thanks so much, Dawn! It's great hearing your fish are happy and that the cleaner decomposition is making a difference in your pond. If you ever want to swap notes on feeding through the seasons, just reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“Play it koi is always helpful, easy to contact and has quality product. I purchased a bunch of plants for my koi pond and bog filter. All the plants arrived in great shape. My pond is ready for the warmer weather.”

Play It Koi 5 star review on 5th April 2026

Helpful Report

Posted 4 months ago

Thanks so much, Colin! Loading up the pond and bog filter with plants before the warm weather hits is exactly the right move, and I'm glad they all showed up in great shape. Still checking with Kelly on those round koi nets, by the way, and I'll get word to you as soon as I hear back. Send a pond photo once it greens up if you get the chance! — Derek, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews