Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always the best customer service and quick order shipping. I can always count on Play It Koi!”

Helpful Report

Posted 4 months ago

You can always count on us, Candace, and that means a lot! So glad we got that little refund sorted out for you too. Come back anytime, and feel free to send a pond photo our way whenever you like. — Kristen, Play It Koi

Posted 3 months ago

“The plants were well packed and arrived looking healthy. They were beautiful and much larger than those I had ordered from another company previously. I am very pleased.”

Helpful Report

Posted 4 months ago

So glad these arrived healthy and even bigger than what you'd gotten before! Good packing makes all the difference with live plants, and it's great to hear they made the trip well. Come back and tell us how they fill in once they settle into the pond. — The PIK Crew, Play It Koi

Posted 3 months ago

“I was amazed at how large the lotus roots were. I tried ordering lotus before from other growers and they were just small pathetic looking roots. I definitely recommend ordering from Play It Koi!”

Helpful Report

Posted 4 months ago

Thanks so much, Timothy! We're picky about our lotus tubers, so hearing they showed up big and healthy after those sad little roots from elsewhere really makes our day. Once they wake up and start pushing pads, we'd love to see a photo of them in your pond. Happy growing! — The PIK Crew, Play It Koi

Posted 3 months ago

“very healthy tubers. and thank you for sending 2 tubers. i planted them last week, will upload the pictures as the grow. thank you.”

Play It Koi 5 star review on 17th May 2026

Helpful Report

Posted 4 months ago

So glad the tubers arrived healthy, venkata! Lotus can take a little patience to wake up, so don't worry if it's slow at first, and we'd genuinely love to see those photos once they start growing. — The PIK Crew, Play It Koi

Posted 3 months ago

“This is the first time I’ve ordered lotus online, and I was blown away with the quality and the size of them. Everything came perfectly packaged. They were already starting to grow. I would highly recommend.”

Play It Koi 5 star review on 16th May 2026

Helpful Report

Posted 4 months ago

Thanks so much, Amber! Ordering lotus online for the first time is a bit of a leap of faith, so it means a lot to hear they showed up well packaged and already pushing growth. Once they settle in, we'd love to see a pond photo when they take off. — The PIK Crew, Play It Koi

Posted 3 months ago

“So easy to work with. Great quality tuber too. 3 days and new leaves coming out. I’ll be back.”

Helpful Report

Posted 4 months ago

Thanks so much, George! New leaves in just 3 days is a great sign that tuber is happy and settling in. We'd love to see it once it really fills out, so send a pond photo our way anytime. See you next time! — The PIK Crew, Play It Koi

Posted 3 months ago

“Plant were received were excellent shape, not cut down and with a plastic label that clearly marks what plant was received. They also delay shipment to coincide with travel.”

Helpful Report

Posted 4 months ago

Thanks so much, Douglas! I'm really glad the plants showed up in excellent shape, full size with those clear plastic labels so you know exactly what's what. Timing the shipment around your travel is something we're always happy to do, so just give us a heads up anytime. Hope I helped point you toward some good options too. — Kristen, Play It Koi

Posted 3 months ago

“Healthy plants! On-time! Well-packaged!”

Helpful Report

Posted 4 months ago

Three for three, Greg, healthy plants, on time, and packed well! That's exactly what we aim for. Toss those water hyacinth somewhere sunny and they'll multiply fast. Reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“You did the best order was messed up by 3rd party nad You made it right quickly”

Helpful Report

Posted 4 months ago

Marc, thank you for your patience while we sorted out the mix-up from the third party, and I'm sorry it happened in the first place. We're really glad we could get things straightened out quickly for you, and if anything else comes up, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 3 months ago

“I have a small yard fountain, needed a long cord cause you can’t use an extension cord. This is the perfect size for my fountain, adjustable flow, quiet pump, and super long cord. Perfect! The right price, got here quickly and really enjoyed the thank you email with family photo. Nice touch!!”

Play It Koi 5 star review on 13th May 2026

Helpful Report

Posted 4 months ago

So glad the long cord and quiet flow turned out to be just right for your fountain! That little detail about not being able to use an extension cord is exactly why the cord length matters, and we're happy it fit the bill. Thanks for the kind words on the thank you email too, that one made our day. Send us a fountain photo sometime! — The PIK Crew, Play It Koi

Posted 3 months ago

“I/we received our order. The fish will be very happy to have clea water again! Glad you carry what we need. Thank you!”

Helpful Report

Posted 4 months ago

So glad your order made it and those fish are about to get their clear water back! Happy we had what you needed on hand, and feel free to send us a pond photo once everything settles. — The PIK Crew, Play It Koi

Posted 3 months ago

“The product was just what we wanted. Got rid of the flukes and parasites. Worked great!”

Helpful Report

Posted 4 months ago

So glad it was just what you needed, Mary! Knocking out flukes and parasites is a great feeling, and it sounds like your koi are in good shape now. Glad that shipment found its way to you too. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“Plants arrived moist and healthy. Water lilies were huge and beautiful!”

Helpful Report

Posted 4 months ago

Thanks so much, Cheryl! Hearing that the plants showed up moist and healthy, and that those water lilies were huge and beautiful, honestly makes our day. Send us a pond photo once they settle in and start blooming, we'd love to see them. — The PIK Crew, Play It Koi

Posted 3 months ago

“shipping was fast and well boxed”

Helpful Report

Posted 4 months ago

Thanks so much, Arlon! Glad the box showed up fast and packed tight, we always want it to arrive in good shape. Reach out anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 3 months ago

“Hi Ben, I bought seep monkey flowers from you, they were in terrific shape when they arrived. I planted them, and within a week they were adding inches of growth. They will be used in a bonsai display next year. If I need wetland plants, I know where to get them.”

Helpful Report

Posted 4 months ago

Thanks so much, Barbara! Hearing those monkeyflowers added inches in just a week, and knowing they're headed for a bonsai display next year, made our day. If you ever want help picking out more wetland plants, just reach out and we'll point you the right way. — The PIK Crew, Play It Koi

Posted 3 months ago

“I found the customer care to be outstanding and a great experience . I will start purchasing more of my pond supplies from you because of it. Thank you!”

Helpful Report

Posted 4 months ago

Thanks so much, Nanette! Hearing that the customer care made you want to bring more of your pond supplies our way means a lot. We're here whenever you need us, so reach out anytime and send a pond photo if you ever want a second set of eyes. — The PIK Crew, Play It Koi

Posted 3 months ago

“Play It Koi is my go to site to order Aquascape koi food. Fast shipping and quality products.”

Helpful Report

Posted 4 months ago

Thanks so much, Beverly! It means a lot to be your go-to for Aquascape koi food, and we're glad the fast shipping has worked out for you. Reach out anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great products and great customer service”

Helpful Report

Posted 4 months ago

Cheers, Derwin! It means a lot hearing that both the gear and the help hit the mark for you. We're here whenever you need us. — The PIK Crew, Play It Koi

Posted 3 months ago

“As usual, transaction went swimmingly well!”

Helpful Report

Posted 4 months ago

Thanks so much, Craig! "Swimmingly well" made me grin, and it's always good catching up with you. Glad we got everything sorted on that call too. Reach out anytime you need a hand with the pond. — Ben, Play It Koi

Posted 3 months ago

“Shipping was super fast, all plants arrived in excellent shape, and everything seems to be acclimating well in my pond.”

Helpful Report

Posted 4 months ago

Thanks so much, Kevin! Glad the plants showed up fast and in great shape, and it's great to hear they're settling into your pond already. Feel free to send us a pond photo once everything fills in. — The PIK Crew, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews