Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The meter came quickly and I'm happy with its performance.”

Helpful Report

Posted 4 months ago

Thanks so much, Melanie! Glad the meter showed up quickly and it's already performing well for you. If you ever want to swap pond notes or have a question down the road, just reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great packaging, healthy plants, let us know the day they were shipped and when to expect them”

Play It Koi 5 star review on 10th May 2026

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Posted 4 months ago

Thanks so much, Emily! We try hard to pack plants well and keep you posted on shipping days so nothing catches you off guard. So glad they arrived healthy, and if you ever want a hand getting them settled, just reach out. — The PIK Crew, Play It Koi

Posted 3 months ago

“Sorry I don’t have any pictures yet but send me another request and then once my Pond gets a little clearer I’ll be able to send you some updated pictures on the progress but your tubers were fantastic and they look very healthy. I’m expecting some really great results thank you so much. They were just on, but I expected keep up the good work and I look forward to ordering again in the future and I will pass the word along to all my friends you guys are great and once again, the tubers were outstanding. !!!🙏🏾🥰”

Helpful Report

Posted 4 months ago

Thanks so much for the kind words, Marcus! No rush at all on photos, send them our way whenever your pond clears up and we'd love to see how those tubers settle in. Means a lot that you'll pass the word to your friends, and we look forward to setting you up again down the road. 🙏🏾 — The PIK Crew, Play It Koi

Posted 3 months ago

“The plants were in a great shape. Very healthy and the instructions for planting are very clear and easy to follow.”

Helpful Report

Posted 4 months ago

So great to hear, Jamal! Healthy plants showing up in good shape is exactly what we hope for, and I'm glad the planting instructions made it easy to get them settled. Send us a pond photo once they fill in, we'd love to see how they take off. — The PIK Crew, Play It Koi

Posted 3 months ago

“The product arrived in 3 days and was exactly what I needed.”

Helpful Report

Posted 4 months ago

Three days, right on time, glad it landed quick for you, Rickey! It always feels good when the thing that shows up is exactly what you were after. Reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great information lady...and clear information. So glad I called, ChatGPT had given me the wrong information, so glad I got to talk to a real human”

Helpful Report

Posted 4 months ago

Hi Bennett, thank you so much for taking the time to share this. We're really glad you reached out and got to speak with someone on our team who could give you the clear, accurate information you needed. Please don't hesitate to call or email us at support@playitkoi.com anytime you have questions, we're always happy to help. — The PIK Crew, Play It Koi

Posted 3 months ago

“It's growing...😁😁😁 Little cooler at night this week.”

Play It Koi 5 star review on 8th May 2026

Helpful Report

Posted 4 months ago

Love seeing those sprouts, Shawn! 😁 Cooler nights are normal this time of year, so don't worry if growth slows a touch, your lotus will keep filling in as things warm up. Send us a photo once it really takes off, we'd love to see it. — Kristen, Play It Koi

Posted 3 months ago

“You were great to work with and order came as was talked about. Thank you”

Helpful Report

Posted 4 months ago

So glad it all came together the way we talked through, especially after that hornwort hiccup on the order. It was a pleasure working with you, and please reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 3 months ago

“Order was shipped quickly.”

Helpful Report

Posted 4 months ago

Thanks so much, Tonia! Glad the order got to you quickly. If you ever want a hand with anything pond-related, just reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“It’s too early to tell cause I still do not have my product. So I cannot review. As it was delivered to the wrong address, in the wrong state. Maybe after it gets here, I can review it.”

Helpful Report

Posted 4 months ago

“Great customer service and fast and easy delivery”

Helpful Report

Posted 4 months ago

Thanks so much, Brian! Glad the ordering was easy and the delivery got to you quick. If you ever have a pond question down the road, reach out anytime, we're happy to help. — The PIK Crew, Play It Koi

Posted 3 months ago

“Timely as always ! Plants were perfect. Derek & Ivan were great helps as always ! Customer service & attention to detail is why I only shop here.”

Helpful Report

Posted 4 months ago

Thanks so much, Philip! Hearing that you only shop with us means a lot, and Ivan and I always enjoy helping you out. Send a pond photo once those plants settle in, we'd love to see how it all comes together. — Derek, Play It Koi

Posted 3 months ago

“As always, great customer service and great products!”

Helpful Report

Posted 4 months ago

Thanks so much, Leonardo! Glad I could help you sort out that aerator question, and it means a lot that you keep coming back. Reach out anytime you need a hand. — Ben, Play It Koi

Posted 3 months ago

“The person who helped us was really knowableabe about what was needed to get started with our koi pond would recommend to others thank you”

Helpful Report

Posted 4 months ago

Thanks so much, Vicky! Getting started with a koi pond is a big step, and I'm really glad the help pointed you in the right direction. Reach out anytime as the build comes together, we're always happy to talk shop. — Kristen, Play It Koi

Posted 3 months ago

“My plants came very well packaged. I planted my plants in the baskets, loam and fertilizer I also ordered on the same day I got them. The water hyacinth and canna 'peach delight' are doing extremely well. The water poppy and water hawthorne plants died back but I have now sprouts! Play it Koi asked me several times if I was completely satisfied and that if I was not they would fix it.”

Play It Koi 5 star review on 5th May 2026

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Posted 4 months ago

“I ordered the Gosanke 6-8 inch Koi fish, and they arrived very healthy and a day early! They are some great looking fish.”

Play It Koi 5 star review on 4th May 2026

Helpful Report

Posted 4 months ago

So glad to hear it, Kevin! Healthy fish arriving a day early is always a nice surprise, and it sounds like your Gosanke are settling in as some real lookers. Send us a pond photo once they've colored up in their new home, we'd love to see them. — Kristen, Play It Koi

Posted 3 months ago

“Thank you for the UV light bulb replacement. It is arrived well packed and without damage. It is installed and working well.”

Helpful Report

Posted 4 months ago

Hi Pauline, thank you so much for taking the time to share this. We're really glad the UV bulb arrived safely and is already up and running for you. If you ever need anything else, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 3 months ago

“5 stars for customer service! I miscalculated my fountain capacity when I ordered the PondMAX PR750UV pressure filter. I received a return authorization within minutes, after notifying customer service. I'm shipping the unit out today in anticipation of a full refund. It's great to know that Play It Koi will honor their return policy with zero hassles.”

Helpful Report

Posted 4 months ago

We're so glad our team could get your return authorization sorted out quickly and with zero hassle, and we appreciate you taking the time to share your experience. Sizing a filter to your fountain capacity isn't always straightforward, so we're happy we could help make this right. If anything else comes up with your refund or a future order, please reach out to us anytime at support@playitkoi.com. — The PIK Crew, Play It Koi

Posted 3 months ago

“The parts for my pond filter fit perfectly and my fish are jumping with joy”

Helpful Report

Posted 4 months ago

Thanks so much, Michael! Knowing the filter parts fit perfectly and your koi are jumping with joy makes our day. Send us a pond photo sometime, we'd love to see those happy fish. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 3 months ago

“I can't even believe it! I followed your excellent instructions and already I have leaves. My koi are very excited about their new present. It was fast, easy and it will be beautiful. I am very grateful”

Helpful Report

Posted 4 months ago

This made my morning, Suzanne! I love that you're already seeing leaves and that your koi are excited about their new present. Sorry again it took a human a beat to reach you, but I'm so glad it all came together fast and easy. Send us a pond photo once it fills in. — Kristen, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews