Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like that they have the brands I trust for my Koi fish. The item was delivered promptly. Always a place I can rely to have anything I'm looking for.”

Helpful Report

Posted 2 months ago

Thanks so much, Pedro! Knowing you can count on us to stock the brands you trust means a lot, and we're glad the order got to you quickly. Come back anytime you're hunting for something for your koi. — The PIK Crew, Play It Koi

Posted 1 month ago

“Thank you! It was great!!!!”

Helpful Report

Posted 2 months ago

Thanks so much, Gail! Short and sweet, and it totally made our day. Come back and say hi anytime, and feel free to send a pond photo if you ever want one. — Derek, Play It Koi

Posted 1 month ago

“Everything arrived on time. Thank you.”

Helpful Report

Posted 2 months ago

So glad everything showed up on time for you! Thanks for taking a minute to let us know, and don't be a stranger if you ever need a hand with anything. — The PIK Crew, Play It Koi

Posted 1 month ago

“Fast delivery and just in time for my pond upgrade”

Helpful Report

Posted 2 months ago

Thanks so much, Michael! Timing like that is the best, getting your gear right as the pond upgrade is coming together. Send us a photo when it's all set up, we'd love to see how it turned out. — The PIK Crew, Play It Koi

Posted 1 month ago

“Plants arrive in perfect condition”

Helpful Report

Posted 2 months ago

Thanks so much, Dan! Hearing the plants showed up in perfect condition really makes our day, since shipping live plants always keeps us on our toes. Send us a pond photo once they settle in, we'd love to see them growing. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great customer service and always helpful on the phone.”

Helpful Report

Posted 2 months ago

Thanks so much, James! Glad I could help out over the phone, that's my favorite part of the job. Reach out anytime you've got a question, big or small. — Kristen, Play It Koi

Posted 1 month ago

“Needed a new filter. Limited time as our pond was scheduled for its' annual cleaning. Play It Koi got the filter to us in amazingly quick time frame. Really appreciated their assistance in getting things done.”

Helpful Report

Posted 2 months ago

So glad we could get that filter to you in time, Anne! Beating the clock before an annual cleaning is no small thing, and we're really happy it worked out. Reach out anytime you're in a pinch like that again. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great job team.”

Helpful Report

Posted 2 months ago

Thanks so much, Preston! Short and sweet, and we'll take it. Glad the crew did right by you, and don't be a stranger when your pond needs something. — The PIK Crew, Play It Koi

Posted 1 month ago

“Ordering was fast and easy. Great price and communication throughout the process was excellent.”

Helpful Report

Posted 2 months ago

Thanks so much, Glenn! Really glad the ordering went smooth and that the communication hit the mark for you. Reach out anytime you've got a question, and happy pond keeping. — The PIK Crew, Play It Koi

Posted 1 month ago

“Play it Koi is always my source for our pond and fish! We are certainly not pros and are probably doing lots of wrong things but Play It Koi keeps us informed!”

Helpful Report

Posted 2 months ago

This review is actually a positive 5-star review, so a recovery reply wouldn't fit here. If you'd like, I can draft a warm thank-you response instead. Here's a suggested version: Tracy, thank you so much for trusting us with your pond and fish! You don't have to be a pro to do right by your koi, and we're always happy to help you along the way, so feel free to reach out at support@playitkoi.com anytime you have questions. — The PIK Crew, Play It Koi

Posted 1 month ago

“Always a pleasure doing business with this company.”

Helpful Report

Posted 2 months ago

Always a pleasure on our end too, Paul! It means a lot to have you coming back, and we're always here if you ever want to talk pond plants or planning. — The PIK Crew, Play It Koi

Posted 1 month ago

“As an 18 year installer of Waterfeature's....This was our first purchase...Nice experience www.liquiddesignznj.com”

Helpful Report

Posted 2 months ago

Eighteen years installing water features, that means a lot coming from you, Jerald! So glad our first go-round was a good one, and we'd love to keep earning a spot in your projects. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“My waterlily arrived healthy , a couple of damage stems but understandable. It’s thriving well in my little pond .Thank you”

Play It Koi 5 star review on 19th May 2026

Helpful Report

Posted 2 months ago

“surprised plants shipped so quickly. Had to keep them inside for a couple of weeks in buckets. They are now out in the pond, happy!”

Helpful Report

Posted 2 months ago

So glad they made it into the pond and settled in happy, John! Buckets for a couple weeks was a smart move while you waited for the right time. Glad Derek got things squared away for you too, and feel free to send a pond photo down the road. — Derek, Play It Koi

Posted 1 month ago

“The pickerel rush came in great condition, but what really set things apart was the great service I received. I had a question about planting them in my 2/3 acre pond and spoke to Kristen. She was so helpful, offered other thoughts for plants, and gave the outstanding service that we all hope to get when we call a business. I will order through Play It Koi for all my pond plants (and have already ordered more).”

Helpful Report

Posted 2 months ago

Anthony, thank you so much for the kind words! I'm thrilled the pickerel rush arrived in great shape, and it was great to work with you! We look forward to helping with all your pond plants, so feel free to reach out at support@playitkoi.com anytime. - Kristen, Play It Koi

Posted 1 month ago

“Everything I ordered was great and they have great customer service”

Helpful Report

Posted 2 months ago

Thanks so much, Derwin! Really glad everything landed well and that our crew could help you out along the way. Don't be a stranger, send a pond photo our way anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“Everything is growing!!!! All healthy roots.”

Play It Koi 5 star review on 18th May 2026

Helpful Report

Posted 2 months ago

Healthy roots and everything growing, that's exactly what we love to hear! Once they really take off, send us a pond photo, we'd love to see them fill in. — The PIK Crew, Play It Koi

Posted 1 month ago

“I had a question about my order and called customer service. The phone was answered by a real person who went above and beyond to answer my questions. Great service”

Helpful Report

Posted 2 months ago

Hi Shannon, thank you so much for taking the time to share this. We're really glad our team could answer your questions and give you the help you were looking for, and we look forward to being here whenever you need us. — The PIK Crew, Play It Koi

Posted 1 month ago

“All plants arrived in excellent condition! Well packed live plant transport. Great size bulbs? Strong foliage. I planted them the next morning. Cant wait for next year. They should be beautiful! Thank you”

Play It Koi 5 star review on 17th May 2026

Helpful Report

Posted 2 months ago

Thanks so much, Judith! It's great to hear the plants showed up in excellent shape and you got those bulbs in the ground the very next morning. Strong foliage now means a happy show down the road, so snap us a pond photo when they fill in next year. We'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Perfect !! 5 Stars !”

Helpful Report

Posted 2 months ago

Perfect is exactly what we love to hear, Kathleen! Thanks so much for the 5 stars, and don't be a stranger if you ever need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews