Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived very well packaged, healthy, and large. Highly recommended!”

Helpful Report

Posted 2 months ago

Really glad the plants showed up healthy, large, and well packaged. That packing step matters a lot with live plants, so it's good to hear it held up. Feel free to send a pond photo once they settle in. — From all of us at Play It Koi

Posted 2 months ago

“Shipped quickly and price reasonable.”

Helpful Report

Posted 2 months ago

“Very pleased with the service provided from Play It Koi. Fast shipping. Great communications regarding my order. And product arrived safely. Good prices too”

Helpful Report

Posted 2 months ago

“After fighting with a standard size liner and trying to fold corners neatly for a 2 months I broke down and bought a custom welded box liner from Play it Koi. Should have done this the 1st time. Installed in about 3 hours from start to finish with my 12 year old son. Came out perfectly.”

Play It Koi 5 star review on 2nd July 2026

Helpful Report

Posted 2 months ago

“Even though our plants order arrived "cooked" from the hot weather, Kristen was lightning fast to correct the problem. The new plants should arrive soon.”

Helpful Report

Posted 2 months ago

“As always, no delay in service and products are first class as usual. Thank you all at Play it Koi. 😉👍🏻”

Helpful Report

Posted 2 months ago

“Always the best.”

Helpful Report

Posted 2 months ago

“All the plants arrived in good time, in wonderfull condition, and are already growing well in the mini-pond!”

Helpful Report

Posted 2 months ago

“Great products”

Helpful Report

Posted 2 months ago

“PlayItKoi had the exact products I needed at a reasonable price. When I placed the order, the shipment was sent to me quickly and arrived promptly.”

Helpful Report

Posted 2 months ago

“Very satisfied with order of water hyacinth. Very healthy plants. Arrived in great condition.”

Helpful Report

Posted 2 months ago

“Excellent service with competitive prices.”

Helpful Report

Posted 2 months ago

“High Quality!!”

Helpful Report

Posted 2 months ago

“Fast shipping, wide selection of products.”

Helpful Report

Posted 2 months ago

“All plants arrived in very good condition. They appeared to be hardy and healthy. Company provides a more than fair amount of roots / cuttings to give the buyer higher likelihood of the plant thriving after immediately planting. The company also demonstrated excellent communication to me as a customer with questions. I would recommend them definitely!”

Helpful Report

Posted 2 months ago

“Great service! Arrived quickly and it works great !”

Helpful Report

Posted 2 months ago

“I was happy to find a reputable online source for my PondMax UV light after learning my local pond supply store shuttered its doors. The website was easy to navigate, with a wide array of options… the selection was easy to make for the proper model and wattage. I got lots of notifications regarding shipping and I was pleased that there was a lot of bubble pack in the large box surrounding the UV light as I was concerned about breakage during shipping. I will look forward to replenishing supplies for my pond from Now on. Convenient and competitive pricing. My fish are swimming happily with their UV light cleaned water. Thanks to this website!”

Helpful Report

Posted 2 months ago

“Play It Koi is my go-to supplier with great service and fast shipping.”

Helpful Report

Posted 2 months ago

Thanks so much, Shana! Being your go-to means a lot, and I'm glad the shipping has been quick for you. Hope I got you everything you needed after we touched base, and feel free to reach out anytime. — Kristen, Play It Koi

Posted 2 months ago

Thank you!

Posted 2 months ago

Thank you!

Posted 2 months ago

Thank you!

Posted 2 months ago

“Recieved item on time as directed by play it koi. Box welded li error was to the dimensions required and so far everything has been good.”

Play It Koi 5 star review on 27th June 2026

Helpful Report

Posted 2 months ago

Thanks so much, Dean! Glad the box arrived on time and built right to the dimensions you needed. Once you've got it all set up, we'd love to see a photo of the finished pond. Reach out anytime if a question pops up. — The whole crew at Play It Koi

Posted 2 months ago

“happy with plants”

Helpful Report

Posted 2 months ago

Thanks so much, Penny! So glad the plants arrived happy and healthy. If you ever want a hand getting them settled or spaced out in the pond, just send a photo our way and we'll happily take a look. — From all of us at Play It Koi

Posted 2 months ago

Play It Koi is rated 4.9 based on 4,170 reviews