Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got what I wanted at a good price and timely delivery.”

Play It Koi 5 star review on 5th August 2026

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Posted 1 month ago

“My order arrived in timely fashion and works great !!”

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Posted 1 month ago

“The service was impeccable. A quick phone call and my order was on the way.”

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Posted 1 month ago

“Got what I ordered quickly”

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Posted 1 month ago

“Fast delivery”

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Posted 1 month ago

Thanks so much, Ruthann! Glad the order got to you quickly. Reach out anytime you need a hand with anything pond-related. — The whole crew at Play It Koi

Posted 1 month ago

“Great service, fast delivery, helpful staff. Love you guys!!”

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Posted 1 month ago

Love you guys right back, Jane! Fast delivery and helpful staff are exactly what we're going for, so hearing that made my day. Glad we could help you track down the right parts for your PF4800, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Most Excellent!! Plants came is professionally wrapped and packed and were in great condition.”

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Posted 1 month ago

Most Excellent right back at you, Michael! We take the wrapping and packing seriously, so it's great to hear your plants showed up in great shape. Come see us again when the pond calls for more. — Your finned friends at Play It Koi

Posted 1 month ago

“We get all of our koi food at Play It Koi- fast service and good pricing.”

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Posted 1 month ago

Thanks so much, Craig! Being your go-to for koi food means a lot, and I'm glad the fast service and pricing keep working out for you. Reach out anytime at Derek@playitkoi.com if you ever need a hand. — Derek, Play It Koi

Posted 1 month ago

“Alway quick delivery of great products”

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Posted 1 month ago

Thanks so much, Cheryl! Quick shipping and solid products are exactly what we aim for, so hearing that lands means a lot. Good chatting with you the other day too, holler anytime you need a hand. — Derek, Play It Koi

Posted 1 month ago

“Every single order arrives promptly and in excellent condition. I am very pleased with my purchases.”

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Posted 1 month ago

Thanks so much, Sara! It means a lot to hear that every order has landed promptly and in good shape, especially with the cold snap we chatted about on #66427. So glad the plant timing worked out, and don't hesitate to reach out anytime. — Kristen, Play It Koi

Posted 1 month ago

“Purchased one over a year ago and it finally quit, so I ordered another one from Play It Koi. It came within a few days and is working great. They are the best.”

Play It Koi 5 star review on 29th July 2026

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Posted 1 month ago

Thanks so much, Diane! A year of solid use before it needed swapping sounds about right, and we're glad the new one shipped out fast and is humming along again. Really kind of you to come back to us. 🙂 — Your friends at Play It Koi

Posted 1 month ago

“Got the right product the first time”

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Posted 1 month ago

Getting the right product the first time is exactly what we're going for, John, so it's great to hear that's how it worked out. Reach out anytime you're planning your next project and we'll help you dial it in. — Cheers, the Play It Koi crew

Posted 1 month ago

“Received the food very quickly!”

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Posted 1 month ago

Thanks so much, Roy! Glad that food showed up fast for you, quick shipping makes a real difference when you're ready to feed. Come back anytime you need to restock. — Your friends at Play It Koi

Posted 1 month ago

“Super easy ordering experience. Great price. Fast shipping. Will definitely order again.”

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Posted 1 month ago

Thanks so much, Keith! Easy ordering, good price, and quick shipping is exactly what we're going for, so it's great to hear it landed that way. Come back anytime you need something for the pond. — The whole crew at Play It Koi

Posted 1 month ago

“Perfect transaction. My fish love the sinking pellets. Happy it comes in a plastic bucket as opposed to a bag.”

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Posted 1 month ago

Thanks so much, Pam! Smooth transactions are what we aim for, and I'm right there with you on the bucket, it holds up way better than a bag and keeps the pellets fresh. Glad we got that Prazi dosage question squared away for your pond too. Come back anytime. — Derek, Play It Koi

Posted 1 month ago

“found what i needed quickly.”

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Posted 1 month ago

Thanks so much, Annette! Glad you found what you needed without any hassle, that's exactly how we like it to go. Reach out anytime you're hunting for something specific and we'll help you track it down. — Your finned friends at Play It Koi

Posted 1 month ago

“The pump works just great. You're website is easy to use. I was able to find the pump get it ordered. With no problem.”

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Posted 1 month ago

So glad the pump is running great for you, Mary! Nice to hear the site made finding and ordering it painless too. If you ever have questions along the way, just reach out anytime. — Cheers, the Play It Koi crew

Posted 1 month ago

“Excellent as slways 😊”

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Posted 1 month ago

"Excellent as always" honestly made my day, thank you! It was a pleasure sorting out that plant timeline with you, and I hope they settle in beautifully. Come back anytime you need us. 😊 — Kristen, Play It Koi

Posted 1 month ago

“Play It Koi is top notch!! They delievred my order quickly and exactly as ordered. I also valued that they marked on the RPE liner the direction of each dimension - made it much easier to position correctly in the pond. The RPE is an excellenet liner - strong and much lighter to move into place than EPDM. Super happy with my Play It Koi purchase!”

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Posted 1 month ago

Thanks so much, Troy! Marking the dimension directions right on the liner is one of those little things we hope actually helps at the pond's edge, so it's great to hear it made positioning easier. Glad the order got to you fast and just as expected, and enjoy building out that pond. — Your friends at Play It Koi

Posted 1 month ago

“They have what I need to keep my pond healthy.”

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Posted 1 month ago

That's exactly what we hope to be for folks, a spot you can count on to keep your pond healthy. Thanks so much for trusting us with it, and reach out anytime you need a hand with anything. — Derek, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,170 reviews