Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,352 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 9th May 2025

Marjorie

Play It Koi 5 star review on 5th May 2025

Susan

Play It Koi 5 star review on 3rd May 2025

Victoria

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far it's working very good”

Helpful Report

Posted 1 month ago

“Delivery was quick. All plants were in great shape. Very satisfied.”

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Posted 1 month ago

“Good communication. Great shipping and packing”

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Posted 1 month ago

“thought i needed a new transformer for my uv filter, so i ordered one. next day they emailed me how to check the transformer properly, I did'nt need one as it turned out. thanks to thier information saving me hunderds of dollars. plus they were able to cancel my order. will use them for all my pond needs.”

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Posted 1 month ago

“Great job - plants arrived in good shape and doing well”

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Posted 1 month ago

“Nice maintenance kit and super fast shipping. I'll be coming back for all my pond needs.”

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Posted 1 month ago

“I am using the pump for my KOI pond and it is working great. Had a small issue with getting a good seal at the basket. I used plumbers lubricant around the gasket and it took care of it. Thanks Bob”

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Posted 1 month ago

“I am very pleased with my purchase. I was hesitant to order from an online seller as I'm hours away from any pond stores I could visit physically. The delivery was so fast and the items were well packaged. I will order again. Thanks!”

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Posted 1 month ago

“Got my plants quickly and they far exceeded what I was expecting!”

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Posted 1 month ago

“I have ordered several times over the past year. I had an issue with a product, but it was with the manufacturer and its website — no instructions for use accompanied the product. The mfr website was useless, too. The owner of Play It Koi answered my complaining email on a Sunday, telling me how to use the product. I have been pleased with all the products ordered from this retailer, so I wanted to give the company a chance at customer service. It excelled. I will continue to be a customer. I have ordered multiple plants — all good.”

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Posted 1 month ago

“My order arrived promptly and correctly! The hornwort portion was really large. My Koi ate most of it!!! I'm gonna order more now.”

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Posted 1 month ago

“So far most of the water poppies are surviving. We'll probably purchase more now that we are getting warmer weather.”

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Posted 1 month ago

“Plants arrived in timely and excellent condition!”

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Posted 1 month ago

“Customer service is absolutely fantastic! They answered all our questions and went above and beyond for us! Items we ordered came in early! All around a wonderful experience! ! Highly recommend to use them!”

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Posted 1 month ago

“Play it koi has always been a great place for me. They have what I need for my fish and pond and are always easy and friendly to talk to. They know what they are talking about, and do not try to push product. I have purchased many products and will continue to do so.”

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Posted 1 month ago

“PIK is always a reliable source for plants for the pond along with fair pricing. When and if any treatment is needed for koi diseases, the selection options will take care of that situation.Always can count on the quality of the hyacinths.. By mid summer- the growth will be strong enough for the koi to nibble on the roots. Last pic included was taken mid summer from the last purchase.”