Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,971 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased your UV light that goes into the pond works great and when I needed support, you all responded very quickly thank you”

Helpful Report

Posted 3 weeks ago

Thanks so much, Dan! Really glad the drop-in UV is working well for you, and that we could get back to you quickly when you reached out. Don't be a stranger, send us a pond photo sometime or holler if anything comes up. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Shipped fast”

Helpful Report

Posted 3 weeks ago

Thanks, Bob! Fast shipping makes all the difference when you're eager to get back to the pond, so glad it landed quickly for you. Reach out anytime if we can help with anything down the road. — The PIK Crew, Play It Koi

Posted 8 hours ago

“You did great! Thank you for speedy shipping and excellent plants! I will be a repeat customer.”

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Posted 3 weeks ago

Leslie, this made our day! So glad the plants showed up fast and looking great. We'd love to have you back whenever your pond needs more green, and feel free to send us a photo once they settle in. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Excellent shipping of my order. Will shop here again.”

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Posted 3 weeks ago

Thanks so much, Blair! Glad the order got to you quickly and in good shape. We'd love to have you back whenever you're ready, and feel free to send a pond photo anytime. — The PIK Crew, Play It Koi

Posted 8 hours ago

“More than swimmingly well. The plants were packaged perfectly for their cross country trip. Upon arrival, they settled into their new home - the Maryland koi pond. Everyone is happy (including the koi). -Joan”

Helpful Report

Posted 3 weeks ago

Joan, this made our day! Knowing the plants made it cross country to your Maryland pond and settled right in, koi included, is exactly what we hope for. Send us a pond photo sometime, we'd love to see everyone enjoying their new home. — The PIK Crew, Play It Koi

Posted 8 hours ago

“I always find the best deals on pond equipment here!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Michael! Hunting down good deals on pond gear is half the fun, and we're glad you keep finding them with us. Come back anytime, and feel free to send a pond photo our way sometime. — The PIK Crew, Play It Koi

Posted 8 hours ago

“I am so glad I ordered my water plants from Play it Koi. They were very healthy.”

Helpful Report

Posted 4 weeks ago

So glad you took a chance on us for your water plants, Sherrie! Healthy plants make all the difference, and it's great to hear yours arrived in good shape. If you ever want to send a photo once they settle into the pond, we'd love to see it. — The PIK Crew, Play It Koi

Posted 8 hours ago

“I like that they have the brands I trust for my Koi fish. The item was delivered promptly. Always a place I can rely to have anything I'm looking for.”

Helpful Report

Posted 4 weeks ago

Thanks so much, Pedro! Knowing you can count on us to stock the brands you trust means a lot, and we're glad the order got to you quickly. Come back anytime you're hunting for something for your koi. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Thank you! It was great!!!!”

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Posted 4 weeks ago

Thanks so much, Gail! Short and sweet, and it totally made our day. Come back and say hi anytime, and feel free to send a pond photo if you ever want one. — Derek, Play It Koi

Posted 8 hours ago

“Everything arrived on time. Thank you.”

Helpful Report

Posted 4 weeks ago

So glad everything showed up on time for you! Thanks for taking a minute to let us know, and don't be a stranger if you ever need a hand with anything. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Fast delivery and just in time for my pond upgrade”

Helpful Report

Posted 4 weeks ago

Thanks so much, Michael! Timing like that is the best, getting your gear right as the pond upgrade is coming together. Send us a photo when it's all set up, we'd love to see how it turned out. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Plants arrive in perfect condition”

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Posted 4 weeks ago

Thanks so much, Dan! Hearing the plants showed up in perfect condition really makes our day, since shipping live plants always keeps us on our toes. Send us a pond photo once they settle in, we'd love to see them growing. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Great customer service and always helpful on the phone.”

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Posted 4 weeks ago

Thanks so much, James! Glad I could help out over the phone, that's my favorite part of the job. Reach out anytime you've got a question, big or small. — Kristen, Play It Koi

Posted 8 hours ago

“Needed a new filter. Limited time as our pond was scheduled for its' annual cleaning. Play It Koi got the filter to us in amazingly quick time frame. Really appreciated their assistance in getting things done.”

Helpful Report

Posted 4 weeks ago

So glad we could get that filter to you in time, Anne! Beating the clock before an annual cleaning is no small thing, and we're really happy it worked out. Reach out anytime you're in a pinch like that again. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Great job team.”

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Posted 4 weeks ago

Thanks so much, Preston! Short and sweet, and we'll take it. Glad the crew did right by you, and don't be a stranger when your pond needs something. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Ordering was fast and easy. Great price and communication throughout the process was excellent.”

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Posted 4 weeks ago

Thanks so much, Glenn! Really glad the ordering went smooth and that the communication hit the mark for you. Reach out anytime you've got a question, and happy pond keeping. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Play it Koi is always my source for our pond and fish! We are certainly not pros and are probably doing lots of wrong things but Play It Koi keeps us informed!”

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Posted 4 weeks ago

This review is actually a positive 5-star review, so a recovery reply wouldn't fit here. If you'd like, I can draft a warm thank-you response instead. Here's a suggested version: Tracy, thank you so much for trusting us with your pond and fish! You don't have to be a pro to do right by your koi, and we're always happy to help you along the way, so feel free to reach out at support@playitkoi.com anytime you have questions. — The PIK Crew, Play It Koi

Posted 3 hours ago

“Always a pleasure doing business with this company.”

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Posted 4 weeks ago

Always a pleasure on our end too, Paul! It means a lot to have you coming back, and we're always here if you ever want to talk pond plants or planning. — The PIK Crew, Play It Koi

Posted 8 hours ago

“As an 18 year installer of Waterfeature's....This was our first purchase...Nice experience www.liquiddesignznj.com”

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Posted 4 weeks ago

Eighteen years installing water features, that means a lot coming from you, Jerald! So glad our first go-round was a good one, and we'd love to keep earning a spot in your projects. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 8 hours ago

“My waterlily arrived healthy , a couple of damage stems but understandable. It’s thriving well in my little pond .Thank you”

Play It Koi 5 star review on 19th May 2026

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,971 reviews