Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always purchase my koi food through Play it Koi. Easy website to navigate, convenient and delivery is always prompt.”

Helpful Report

Posted 1 month ago

Thanks so much, Marc! It means a lot that we're your go-to for koi food, and I'm glad the site makes reordering easy and the deliveries keep showing up on time. Reach out anytime if you ever want a hand picking a food for the season ahead. — The whole crew at Play It Koi

Posted 1 month ago

“Very responsive”

Helpful Report

Posted 1 month ago

Thanks so much, Wade! Being responsive matters to us, especially when there's a pond question that can't wait, so it's great to hear we hit the mark. Reach out anytime you need a hand. — Your Play It Koi crew

Posted 1 month ago

“From the moment I reached out to this company they have been extremely responsive. Their website is very helpful and so well setup. I ordered my new pond pump and it got to us in 2 days. I would definitely recommend Play It Koi.”

Play It Koi 5 star review on 22nd September 2026

Helpful Report

Posted 1 month ago

Thanks so much, Nicholas! It means a lot to hear the website felt easy to navigate and that your new pump landed in just two days. We're really glad you reached out, and we're around anytime you need us. — Happy ponding, the Play It Koi crew

Posted 1 month ago

“Great seeds , only one dud.”

Helpful Report

Posted 1 month ago

Thanks so much, Kimberly! Nine out of ten sprouting from a random hybrid batch is a solid run, and only one dud is about as good as lotus seeds get. Once yours get going, we'd love to see how the mix turns out. — Happy ponding, the Play It Koi crew

Posted 1 month ago

“Great show tanks”

Helpful Report

Posted 1 month ago

Thanks so much, Ryan! Really glad the show tanks caught your eye, they're a fun way to see the fish up close. Come say hi anytime you're fish shopping or just want to talk ponds. — Cheers, the Play It Koi crew

Posted 1 month ago

“An incredible experience. This is exactly how a company should operate. From the technical support to the shipping, everything was done with incredible speed and accuracy. Derek has been an unbelievable source of knowledge and support on my project. He has taken time to explain and educate me on all the things necessary to accomplish my build and spec out all the necessary components needed without ever trying to up-sell me into something unnecessary. A tremendous experience and I will continue to do business with them on all my future pond needs.”

Helpful Report

Posted 1 month ago

Ed, this genuinely made my day to read. Derek is the real deal, and I love that he took the time to educate you on your build and spec things out honestly instead of pushing extras you don't need. Thanks for trusting us with your project, and we're here whenever the next phase comes up. — Ben, Play It Koi

Posted 1 month ago

“First order with Play it Koi. Delivery was good and product was good as expected.”

Helpful Report

Posted 1 month ago

Welcome aboard, Kimberly! So glad your first order landed well and the delivery went smoothly. If you ever have questions as you settle in, just reach out anytime, and feel free to send a pond photo down the road, we always love seeing them. — Everyone here at Play It Koi

Posted 1 month ago

“This product arrived on time and was not damaged in the transit.”

Helpful Report

Posted 1 month ago

Thanks so much, Catherine! Glad the order showed up on time and made it through shipping without a scratch. Reach out anytime if we can help with anything pond-related. — From all of us at Play It Koi

Posted 1 month ago

“Everything is great thank you. Loving my new pond.”

Play It Koi 5 star review on 19th September 2026

Helpful Report

Posted 1 month ago

Thanks so much, Jason! Hearing you're loving your new pond honestly makes our day, and it looks like it came together beautifully. Come back and see us anytime you need something for it. — Your Play It Koi crew

Posted 1 month ago

“perfect mobility”

Helpful Report

Posted 1 month ago

Thanks so much, John! "Perfect mobility" is exactly what we like to hear, being able to move things around the pond easily makes such a difference. If you ever want a hand with anything or feel like sharing a pond photo, we're always happy to chat. Come back anytime! — Your finned friends at Play It Koi

Posted 1 month ago

“Waiting on everything to come in before I install thanks for helping me with order”

Helpful Report

Posted 1 month ago

Thanks so much for the kind words, Rocky! Sounds like you're gathering all the pieces before the big install, which is exactly the right call. Reach out anytime while you're putting it all together, and good luck with the build. — Kristen, Play It Koi

Posted 1 month ago

“This was my first experience with buying a plant from Play It Koi for my above ground pond in my greenhouse. Dealing with Sam was a pleasure regarding communication, timely follow-up with both phone calls and texts, as well as friendly and knowledgeable service. I didn't feel rushed. One of the best customer service people I've dealt with. We also discussed future needs I have with floating plants, which I will buy from Play It Koi and ask for Sam. Also, the delivery of the plants only took a few days via FedEx.”

Helpful Report

Posted 1 month ago

Fred, this made my day! Sam really is one of the good ones, and I'll make sure to pass along your kind words. When you're ready for those floating plants, just ask for Sam and we'll get you sorted. Thanks for trusting us with your greenhouse pond. — Your pondside crew at Play It Koi

Posted 1 month ago

“im pleased doing business with you guys, you're very knowleable in your business. yhank you Mario Hidalgo”

Helpful Report

Posted 1 month ago

Thanks so much, Mario! It means a lot to hear you felt taken care of, and I hope I got you squared away on picking the right pump for that filter. Reach out anytime you're weighing a new setup, always happy to talk shop. — Kristen, Play It Koi

Posted 1 month ago

“Order was shipped and received in short order. Emails were sent to keep me informed. Excellent service.”

Helpful Report

Posted 1 month ago

Thanks so much, David! Really glad the order got to you quickly and that the email updates kept you in the loop. That's exactly how we like it to go. Reach out anytime you need a hand with the pond. — Happy ponding, the Play It Koi crew

Posted 1 month ago

“Great sale price on high quality koi food with fast delivery.”

Helpful Report

Posted 1 month ago

Thanks so much, Michael! Glad the sale price and quick delivery both worked out, and that we got the address sorted so it reached you without a hitch. Give a shout anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Great 👍 well done”

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Posted 1 month ago

Thanks so much, Vinh! Glad everything came together well, and I'm happy we got that odd error message sorted out for you too. Reach out anytime you need a hand. — Derek, Play It Koi

Posted 1 month ago

“I have been using Koi Defender for quite some time and I am very happy with the results. I add the recommended amout every week after I back wash the filter and do a partial water exchange. My Koi are healthy with no visibal soars or infections. In the winter when the water temp drops additional Koi Defender is required to help the fish fight off parasites and infection when their immune system is week and I am sure this helps as they are staying healthy. I have bought in the past by the quart but the gallon size is a much better bargan.”

Play It Koi 5 star review on 15th September 2026

Helpful Report

Posted 1 month ago

Thanks so much, David! It's clear you've got a solid routine dialed in, adding Koi Defender after each backwash and water exchange, then bumping it up as temps drop when their immune systems need the extra backup. Healthy fish with no sores says it all, and yeah, the gallon size stretches a lot further than the quart. Here's to a healthy pond year round. — Your Play It Koi crew

Posted 1 month ago

“Everthing shipped quickly. Seems to have everthing i need with better prices”

Helpful Report

Posted 1 month ago

Thanks so much, Robert! Glad the order got to you fast and the prices worked out, that means a lot to hear. Reach out anytime you're tinkering with the pond and need a hand. — Your pondside crew at Play It Koi

Posted 1 month ago

“Well done.”

Helpful Report

Posted 1 month ago

Short and sweet, Alan, and we'll take it! Thanks so much for the kind words, and don't hesitate to reach out anytime you need a hand with the pond. — Your friends at Play It Koi

Posted 1 month ago

“Sam the salesperson was very helpful”

Helpful Report

Posted 1 month ago

Thanks so much, Nik! I'll be sure to let Sam know the help hit the mark, that kind of thing makes his day. Reach out anytime you've got pond questions, we're always happy to talk shop. — From all of us at Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,236 reviews