Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase was great and as advertised! I was grateful to find the plants well hydrated and still wet upon arrival. One of my items had been out of stock, but I received a call from Play It Koi explaining the issue and got a refund for the item soon after. I fully plan to order more items and plants at a later date! Thanks again!”

Helpful Report

Posted 2 months ago

Hi Monica! Thank you so much for sharing your experience. We're delighted that your purchase arrived as advertised and that our team proactively called to explain the out-of-stock item and processed a refund. We appreciate your patience and look forward to helping you with more plants and items in the future! Best fishes, Play It Koi!

Posted 1 month ago

“As usual ordering was simple and delivery was fast. Each year I order the filter pads for my pressure filter that need to be replaced and this year I also needed some broad spectrum treatment. They got it shipped out as quickly as possible, and I received it in a couple of days. I’m always pleased”

Helpful Report

Posted 2 months ago

Hi Ann! Thank you for your wonderful review and for being such a loyal customer. We're glad that ordering remains simple for you and that your filter pads and treatments arrived quickly. We truly appreciate your continued trust in us and are always here to provide whatever your pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“I love all my products. Your my go to place.”

Helpful Report

Posted 2 months ago

Hi Vickie! Thank you so much for your lovely review. We're thrilled that you love all your products and consider us your go-to place for pond supplies. We truly appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 1 month ago

“Pump arrived very well packaged and is working wonderfully. Shipped on time and was handled well by UPS.”

Helpful Report

Posted 2 months ago

Hi Devin! Thank you for sharing your experience. We're thrilled to hear that your pump arrived very well packaged, on time, and is working wonderfully. We appreciate your kind words and look forward to providing more quality pond supplies for you in the future! Best fishes, Play It Koi!

Posted 2 months ago

“Customer service is AMAZING! Responded to my Email quickly. I received my product quickly.”

Helpful Report

Posted 2 months ago

Hi Connie! Thank you so much for your amazing review. We're delighted to hear our customer service responded quickly and that you received your product promptly. We appreciate your support and look forward to assisting you again soon! Best fishes, Play It Koi!

Posted 2 months ago

“Everything went well and koi are doing great. Swimming right along with the my 24in koi.”

Helpful Report

Posted 2 months ago

Hi Bryan! Thank you for sharing your positive experience. We're thrilled to hear everything went smoothly and that your koi are swimming happily alongside your 24-inch koi. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 2 months ago

“Great experience so far thank you”

Helpful Report

Posted 2 months ago

Hi Felipe! Thank you so much for sharing your experience. We're delighted to hear that everything has been great so far and that you're satisfied with our service. We appreciate your support and look forward to continuing to serve you! Best fishes, Play It Koi!

Posted 2 months ago

“As always shipped quickly and everything was perfect in my order!”

Helpful Report

Posted 2 months ago

Hi Sherrie! Thank you so much for your kind words. We're delighted to hear that your order arrived quickly and everything was perfect, as always. We appreciate your continued support and look forward to serving you again! Best fishes, Play It Koi!

Posted 2 months ago

“I bought 20 Koi and and I am so happy with it. They are so beautiful and real Japanese Koi!!! I recommend this company if you want to buy Beautiful Koi, food and supplies!!!”

Helpful Report

Posted 2 months ago

Hi Duc! Thank you so much for your amazing review. We're thrilled to hear you're delighted with the 20 koi and that they are beautiful and authentically Japanese. We truly appreciate your recommendation and are always here to provide you with beautiful koi, quality food, and supplies! Best fishes, Play It Koi!

Posted 2 months ago

“Excellent service from friendly staff”

Helpful Report

Posted 2 months ago

Hi Paul! Thank you for your kind words. We're delighted to hear that you received excellent service from our friendly staff. Your support means a lot to us, and we look forward to helping you with any pond needs. Best fishes, Play It Koi!

Posted 2 months ago

“Appreciate your assistance with my pond during the difficult season”

Helpful Report

Posted 2 months ago

Hi Allen! Thank you so much for sharing your experience. We're glad we could assist you with your pond during the challenging season. Your kind words mean a lot, and we're always here to help with whatever you need. Best fishes, Play It Koi!

Posted 2 months ago

“Well packaged and they look great in my tank!”

Helpful Report

Posted 2 months ago

Hi there! Thank you for your kind review. We're glad to hear that everything arrived well packaged and that the items look great in your tank. We appreciate your support and are always here if you need anything! Best fishes, Play It Koi!

Posted 2 months ago

“You did good light works as it should. UPS delivery was less than satisfactory week late with it moving all over the place.”

Helpful Report

Posted 2 months ago

“No issues.”

Helpful Report

Posted 2 months ago

Hi Curtis! Thank you for taking the time to leave a review. We're glad to hear that everything went smoothly and there were no issues with your order. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 2 months ago

“Awesome as always, great quality food!”

Helpful Report

Posted 2 months ago

Hi Leonardo! Thank you for your awesome review. We're delighted to hear that you always have a great experience with our quality food and that we continue to meet your expectations. Your support means a lot, and we're always here to help with your pond needs. Best fishes, Play It Koi!

Posted 2 months ago

“Order process is easy and fast shipping.”

Helpful Report

Posted 2 months ago

Hi there! Thank you for taking the time to leave a review. We're thrilled to hear that our ordering process was easy and that your items shipped quickly. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 2 months ago

“Thank you for the prompt delivery of my Koi feed. It's always a pleasure purchasing from you,”

Helpful Report

Posted 2 months ago

Hi Bradley! Thank you for your kind words. We're delighted to hear that you appreciated the prompt delivery of your Koi feed and that it's always a pleasure purchasing from us. Your continued support means a lot, and we're here whenever you need pond supplies. Best fishes, Play It Koi!

Posted 2 months ago

“All the products I have purchased have been great. Liner, underlayment, skimmer. I also have had very quick responses to any questions I have posed by email. Great products and support.”

Helpful Report

Posted 2 months ago

Hi William! Thank you so much for your wonderful review. We're thrilled to hear that all the products you've purchased, like the liner, underlayment, and skimmer, have been great and that our team responded quickly to your questions. Your support means a lot to us, and we're committed to continuing to provide great products and support for your pond projects. Best fishes, Play It Koi!

Posted 2 months ago

“Excellent product fast delivery.”

Play It Koi 5 star review on 9th September 2025

Helpful Report

Posted 2 months ago

Hi Steven! Thank you so much for your positive review. We're delighted to hear that you found the product excellent and that delivery was fast. We appreciate your support and hope your new purchase brings you joy. Best fishes, Play It Koi!

Posted 2 months ago

“So carefully packed and everything arrived healthy! Looking forward to being a long time customer! Thank you!”

Helpful Report

Posted 2 months ago

Hi Sarah! Thank you for your wonderful review. We're so happy to hear that everything arrived healthy and carefully packed, and that you're looking forward to being a long-time customer. Your support means a lot to us and we look forward to helping you with all your pond needs. Best fishes, Play It Koi!

Posted 2 months ago

Play It Koi is rated 4.9 based on 3,661 reviews