Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,971 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered two years in a row & plants have arrived in excellent health & begin growing right away - they aren’t in shock from shipping at all!”

Helpful Report

Posted 2 weeks ago

Two years running, Elizabeth, that means a lot to us! Hearing that your plants skip the shipping shock and get right to growing is exactly what we hope for. Send us a pond photo sometime, we'd love to see how everything's filling in. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The bulb was very well packaged to ensure it arrived intact. Great value and excellent customer service”

Helpful Report

Posted 2 weeks ago

Thanks so much, Cindy! Those bulbs can be fragile, so we always pack them with extra care, and it's great to hear yours showed up safe and sound. Glad the value and service hit the mark too, and don't hesitate to reach out anytime. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The customer service when ordering and finding the right products was amazing. They will lead you to the right products!!!”

Helpful Report

Posted 2 weeks ago

Thanks so much, Clayton! Helping folks land on the right gear is the best part of the job, so it means a lot to hear we pointed you the right way. Reach out anytime you're building out or tweaking your setup, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Great store to buy from. Very honest people. I didn't know that with my order I could have free shiping. They reminded me of that and fully refunded my shipping costs. I will be buying from them again.”

Helpful Report

Posted 2 weeks ago

What a kind thing to say, thank you! We're glad we caught that free shipping for you and could get your costs sorted out, that's just how it should work. Come back anytime, and feel free to send a pond photo when your order arrives. — Kristen, Play It Koi

Posted 9 hours ago

“Great quality”

Helpful Report

Posted 2 weeks ago

Two simple words that make our day, thank you! Quality is something we really sweat over, so it means a lot to hear it landed. Swing by anytime, and send a pond photo if you ever feel like sharing. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Quick shipping and responsive service when I asked about long term maintenance”

Play It Koi 5 star review on 2nd June 2026

Helpful Report

Posted 2 weeks ago

This appears to be a positive 5-star review rather than an unhappy one, so I want to make sure we respond appropriately. Here's a suggested reply: Hi Ronald, thank you so much for the kind words about our shipping and service. We're always happy to help with long term maintenance questions, so please reach out to us anytime at support@playitkoi.com. We're glad to have you with us. — Kristen, Play It Koi

Posted 3 hours ago

“You’re my go to place for koi pond supplies. Great selection and delivery times.”

Helpful Report

Posted 2 weeks ago

Being your go-to spot for koi supplies means a lot, Tim! Glad the selection and delivery times are treating you right. Reach out anytime you're hunting for something specific, and send a pond photo our way if you ever want to show it off. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The UV Sterilizer assisted to clean up my algae bloom along with beneficial bacteria . Easy to order .. shipping was a bit pricey and the percentage off did not apply to my purchase .”

Helpful Report

Posted 2 weeks ago

“Our order for a Pondmax filter change kit arrived as expected and well packed for safety. Nice to find another pond supplies source - thanks for great service!”

Helpful Report

Posted 2 weeks ago

So glad the PondMAX filter change kit showed up well packed and ready to go! Always nice to add another pond supplies source to your list, and we're happy to be one of them. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Excellent delivery time. Our Lilly looks happy so far. We got soil and fabric bag ahead of Lilly so all worked out great”

Helpful Report

Posted 2 weeks ago

Thanks so much, Mary E! Love that the soil and fabric bag landed ahead of Lilly so you could get everything ready for planting. A happy lily is always a good sign, and if you snap a pond photo down the road we'd be glad to see how she fills in. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Order came quickly and fish love the silkworm treats”

Helpful Report

Posted 3 weeks ago

Thanks so much, Stephanie! Quick shipping and happy fish is exactly what we like to hear. Those silkworm treats are a favorite around here too, and they're a great way to bond with your koi at feeding time. Swing back anytime, and feel free to send us a pond photo. — The PIK Crew, Play It Koi

Posted 9 hours ago

“My plants arrived promptly and in excellent condition. Extremely pleased with purchase and professionalism displayed.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Robert! Really glad the plants showed up promptly and in great shape, and that the whole process felt smooth on your end. Send a pond photo our way sometime once everything fills in, we'd love to see it. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Great experience! Fantastic communication. My order was delivered quickly and without any issues, but most importantly, the plants I purchased were healthy specimens that were clearly chosen and packaged with great care and clearly marked. Individually wrapped in moist paper and plastic each with its own printed identification stake for potting. I’m already filling up my cart for another order.”

Helpful Report

Posted 3 weeks ago

Sean, this made our day! We take real pride in those moist-wrapped bundles and the printed ID stakes, so it's great to know they showed up clearly marked and healthy. Sounds like that next cart is shaping up nicely, and we're here whenever you're ready. Send us a pond photo once they settle in! — The PIK Crew, Play It Koi

Posted 8 hours ago

“I am a novice, pond, keeper, and have appreciated information and customer service I receive from Play It Koy. I am specifically interested in maintaining a healthy pond ecosystem in the most natural way possible as our dogs, wildlife and lots of bees actively use the pond for drinking. I’ve spoken to a few different folks at Play It Koy and each time I have been pleasantly surprised with the wealth of information and willingness to help me be successful in this endeavor.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Monica! It means a lot to hear that the folks here have helped you feel confident as a newer pond keeper, especially with dogs, bees, and wildlife all sharing the water. That natural, balanced approach is exactly the kind of pond we love helping people build. Reach out anytime, and send us a photo as it fills in. — Kristen, Play It Koi

Posted 8 hours ago

“Really fast shipping and when my pond plants arrived they were gorgeous, healthy, and ready for the water. Will definitely be buying more soon!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Timothy! Hearing that your plants showed up gorgeous and ready for the water is exactly what we hope for. Come back anytime you're ready to add more, and feel free to send us a pond photo once everything settles in. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Great products and service. The tubers are od good size, very fresh and vigorous, and I get gifts. Now I am sitting to wait to see the beautiful flowers! Thank you, Play It Koi”

Helpful Report

Posted 3 weeks ago

Thanks so much, Qian! Hearing the tubers arrived big, fresh, and vigorous makes our day, and I love that you noticed the little gifts tucked in. Now comes the fun part, watching those first blooms open. Please come back and share a photo when they flower! — Kristen, Play It Koi

Posted 8 hours ago

“The pond experts emailed me several times and called me twice for help.”

Helpful Report

Posted 3 weeks ago

Thanks so much, William! Glad we could reach you by email and phone to get that liner sorted and your pond running right again. Reach out anytime you need a hand, that's what we're here for. — Ben, Play It Koi

Posted 8 hours ago

“Quick shipping! Happy with my purchase!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Lynn! So glad the order got to you quickly and you're happy with everything. Come back and see us anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 8 hours ago

“The plants arrived quickly and were in excellent shape, very healthy!”

Helpful Report

Posted 3 weeks ago

So great to hear, Kristine! Healthy plants that show up fast is exactly what we're after, and it sounds like yours arrived ready to go. If you ever want a hand placing them or balancing the pond as they fill in, just reach out anytime. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Everything was perfect! I will order from you again”

Helpful Report

Posted 3 weeks ago

Thanks so much, Valerie! Hearing that everything was perfect made our day, and we'd love to have you back whenever you're ready for your next pond project. — The PIK Crew, Play It Koi

Posted 8 hours ago

Play It Koi is rated 4.9 based on 3,971 reviews