Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Filter was excellent! We had to clean to old one constantly.”

Helpful Report

Posted 4 weeks ago

Thanks so much, Vickie! Nothing wears you out like a filter that needs cleaning around the clock, so it's great to hear this one is giving you a break. Come back and let us know how it holds up through the seasons. — Your pondside crew at Play It Koi

Posted 3 weeks ago

“It's what I wanted and got here fast so I am happy.”

Helpful Report

Posted 4 weeks ago

Thanks so much, Edwin! Glad it was exactly what you wanted and that it showed up quickly for you. Reach out anytime if we can help with anything down the road. — Your pondside crew at Play It Koi

Posted 4 weeks ago

“Plants arrived moist and ready for a pot!”

Helpful Report

Posted 4 weeks ago

Thanks so much, Sid! Glad the plants showed up moist and ready to pot, that's exactly how we like them to travel. Get them settled in and reach out anytime if you have questions as they root in. — The Play It Koi crew

Posted 4 weeks ago

“Play it Koi has this medicated fish food in stock, when your fish need it.”

Helpful Report

Posted 4 weeks ago

So glad we had the medicated food on the shelf right when your fish needed it. That kind of timing matters when things get stressful, and I hope everyone's on the mend now. Reach out anytime if you need a hand. — Kristen, Play It Koi

Posted 4 weeks ago

“Item was as described, reasonably prices, and very fast shipping! Thank you!”

Helpful Report

Posted 4 weeks ago

Thanks so much, Jennifer! Fast shipping and a fair price make our day to hear about, and we're glad the item matched up to what you expected. Come back anytime your pond needs something. — Everyone here at Play It Koi

Posted 4 weeks ago

“Ordered a 238 gallon pop-up pond to use as my quarantine tank and it arrived quick and safely as always. I can always rely on Play it Koi to get me what I want for my pond.”

Helpful Report

Posted 1 month ago

Thanks so much, Peter! A 238 gallon pop-up makes a great quarantine tank, and I'm really glad it got to you quick and safe like always. It means a lot that you keep turning to us for your pond. Reach out anytime you need a hand. — Derek, Play It Koi

Posted 1 month ago

“Excellent. Fast shipping. No BS. Correct part. Highly recommended....”

Helpful Report

Posted 1 month ago

Thanks so much, Timothy! "No BS, correct part" is exactly what we aim for, so it's great to hear we hit the mark. Reach out anytime you need a hand with the pond. — Your Play It Koi crew

Posted 1 month ago

“My Oase Pondovac 4 wasn't switching between chambers properl, which I determined was caused by the floats binding and sticking. Play It Koi had the whole float assembly including two new foam intake filters at a reasonable price. Problem olved!”

Helpful Report

Posted 1 month ago

Nice detective work, Marc! Pinpointing the binding floats as the culprit is exactly how you fix a Pondovac without replacing the whole unit. So glad the full float assembly and those foam intake filters got your chamber switching back to normal. Reach out anytime you need parts. — The whole crew at Play It Koi

Posted 1 month ago

“The plants arrived perfectly packaged and healthy. I followed the directions in their email and the plants are already showing new growth. I am very pleased with the experience.”

Helpful Report

Posted 1 month ago

Thanks so much, Aracely! It's great to hear the plants showed up healthy and well packed, and that following the care email already got you new growth. That's exactly what we like to see. Reach out anytime as they settle in. — Cheers, the Play It Koi crew

Posted 1 month ago

“Great job! Thank you”

Helpful Report

Posted 1 month ago

Thanks so much, William! Glad we could get you squared away, and I hope that light swap worked out perfectly for you. Reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 1 month ago

“Everything was just as ordered. Thank you for the quick response!! 2 days delivery time.”

Helpful Report

Posted 1 month ago

Thanks so much, David! Two-day delivery with everything just as ordered is exactly what we like to hear. Reach out anytime you need a hand with anything pond-related. — Happy ponding, the Play It Koi crew

Posted 1 month ago

“This is the second UV light for algae control we've bought from Play it Koi for our outdoor pond and it works so well! The light was easy to order, came quickly, and easy to install. Periha UV-B Series Drop-in Submersible UV Clarifiers.”

Helpful Report

Posted 1 month ago

Second one for the same pond, that's the kind of repeat we love to see! Glad the Periha UV-B drop-in clarifier keeps knocking out the algae for you, and that ordering and install were painless. Reach out anytime you need a hand keeping the water clear. — Your friends at Play It Koi

Posted 1 month ago

“Exactly what I needed. Great communication”

Helpful Report

Posted 1 month ago

Thanks so much, Denise! Good communication makes all the difference, and I'm really glad we could get you exactly what you needed. Reach out anytime you have a pond question. — The whole crew at Play It Koi

Posted 1 month ago

“Item as advertised and fast shipping. Would reorder without a problem.”

Helpful Report

Posted 1 month ago

Thanks so much, David! Glad everything arrived quickly and matched what you expected. Knowing you'd reorder without a second thought means a lot to us, and we'll be here whenever you need us again. — The whole crew at Play It Koi

Posted 1 month ago

“Purchase fine”

Helpful Report

Posted 1 month ago

Thanks for the 5 stars, Brent! Glad the order went smoothly for you, and if you ever need anything for the pond, just holler. — Everyone here at Play It Koi

Posted 1 month ago

“Arrived quickly and in great shape with actual blossoms. Very happy.”

Helpful Report

Posted 1 month ago

Thanks so much, Betty! Seeing actual blossoms already open on arrival is exactly what we hope for, and I'm glad the plants made it to you quickly and in good shape. Enjoy watching them settle in, and reach out anytime if you have questions as they take off. — Everyone here at Play It Koi

Posted 1 month ago

“Great service and a quick delivery.”

Helpful Report

Posted 1 month ago

Thanks so much, Jeanne! Quick delivery makes all the difference when you're eager to get back to the pond, so I'm really glad it landed fast for you. Reach out anytime you need a hand. — The Play It Koi crew

Posted 1 month ago

“Great products. Customer service is the best! Fast shipping.”

Helpful Report

Posted 1 month ago

Thanks so much, Cindy! Fast shipping and solid products are what we're after, so hearing that lands well. Glad I could get those Fin Points sorted for you too, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Always a good experience. You have what I need and can't find in stores, and it ships quickly.”

Helpful Report

Posted 1 month ago

Thanks so much, Brian! It means a lot that you keep coming to us for the hard-to-find pond stuff, and I'm glad it gets to you quick. Hope those lights are treating you better now, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“My order came pretty quick. Box was not damaged, and I got what i ordered. I would say everything went well.”

Helpful Report

Posted 1 month ago

Thanks so much, Frank! Glad the box showed up in good shape and everything was exactly what you ordered. That's just how we like it to go. Reach out anytime you need a hand with the pond. — Your pondside crew at Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,236 reviews