Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived as expected and are beautiful”

Play It Koi 5 star review on 3rd September 2026

Helpful Report

Posted 2 weeks ago

Thanks so much, Pattie! So glad the plants arrived beautiful and just as you expected. Bare root plants settle in fast once they're potted up, so they should really take off for you. Reach out anytime as they get growing. — The whole crew at Play It Koi

Posted 2 weeks ago

“I ordered the 3 light set because the ones I got from a kocal store were cheap and not very bright and didn't last very long. Installation was super easy and the lights look great, are bright and easy to adjust to the angle you want. I ordered the kit plus one additional light. I used some in the pond and one as an uplight for the pond plants. The choices for the colors are great, which allows for different settings for different events. Delivery was timely and I had no issues, only a great experience.”

Helpful Report

Posted 2 weeks ago

Thanks so much, Alex! Love that you used some in the pond and ran one as an uplight for your plants, that's exactly the kind of setup these are made for, and the color options really do let you switch things up for different events. So glad the install was easy and everything showed up on time. Come back anytime you want to expand the lighting. — Happy ponding, the Play It Koi crew

Posted 2 weeks ago

“Great products at completive prices...delivered fast! That's what it's all about.”

Helpful Report

Posted 2 weeks ago

Thanks so much, Scott! Fast delivery at a fair price really is the whole game, and we're glad it landed that way for you. Come back anytime you need something for the pond. — Your pondside crew at Play It Koi

Posted 2 weeks ago

“First time dealing with Play It Koi and it was fantastic. Nothing but what you expect from a company with great customer service. This company also went above and beyound in over delivering on a promise and also communicating back to the customer. I would do business again with this company in a heartbeat!”

Helpful Report

Posted 2 weeks ago

Thomas, what a great first experience to hear about! We got that label mix-up straightened out and the pumps on their way, so I'm really glad the communication landed well for you. Come back anytime, we'd love to be your go-to for pond gear. — Kristen, Play It Koi

Posted 2 weeks ago

“Wow… what’s an amazing experience! I am a long time client and supporter to Play it Koi. Couple weeks ago I called in and was helped by Sam to place an order for some parts to upgrade my ponds and was taken back by how helpful and thoughtful she was. Not only she had great knowledge about the product but her ability to help solve problems so quickly and effectively. The order got to me within just a couple of days, not like other companies I worked with. Thanks Sam for all you do and will definitely continue working with you with all my aquatic products needs.”

Helpful Report

Posted 3 weeks ago

Ryan, this made my day! Sam really is one of a kind, and I'll make sure she hears how much her quick problem-solving meant to you. Thanks for being with us all these years, and here's to many more pond upgrades together. — Kristen, Play It Koi

Posted 2 weeks ago

“Easy to maneuver website”

Helpful Report

Posted 3 weeks ago

Thanks so much, Louis! Glad the site was easy to get around, we've worked hard to keep it simple for folks. Reach out anytime if you need a hand with anything for your pond. — The whole crew at Play It Koi

Posted 2 weeks ago

“I'm impressed how fast my order was processed and shipped. No delay's. Great”

Helpful Report

Posted 3 weeks ago

Thanks so much, Susan! Fast, no-delay shipping is exactly what we aim for, so it's great to hear yours went smoothly. Your points from this week landed too, so you're all set. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 2 weeks ago

“As always, fantastic!”

Helpful Report

Posted 3 weeks ago

"As always" means the world coming from you, Wendy, thank you! Glad we got that filter question sorted out too. Come say hi anytime you need a hand. — Kristen, Play It Koi

Posted 2 weeks ago

“The package arrived promptly and in good condition. This was one of the few kits that had a wide range to test the pond water parameters and it had one to test KH which is what I wanted”

Helpful Report

Posted 3 weeks ago

Thanks so much, Brenda! Glad the package showed up quick and in good shape, and that this kit covered the range you wanted, KH included. That KH reading is such a handy one to keep an eye on for stable water. Reach out anytime if you have questions along the way. — The Play It Koi crew

Posted 2 weeks ago

“Product arrived quickly.”

Helpful Report

Posted 3 weeks ago

“The plants arrived quickly and in excellent condition. We're looking forward to blooms next year.”

Helpful Report

Posted 3 weeks ago

“New Koi were shipped overnight and arrived alive and ready to join my other Koi. The Koi I got were a nice mix of colors.”

Helpful Report

Posted 3 weeks ago

“Knocked it out of the pond! Great job on packaging. Plants were healthy, green and in good condition.”

Helpful Report

Posted 3 weeks ago

“Very happy with my purchase! All plants looked amazing. You could tell all plants were healthy and packed with care. All labeled which was a super plus for me. Ordered and delivered in 3 days. I will definitely be ordering again come spring!!! Thank you”

Helpful Report

Posted 3 weeks ago

“Plants arrived beautiful! Best I have ever seen from anywhere else I have ever ordered from!! Will definitely be orderingg gg from here all the time!!”

Helpful Report

Posted 3 weeks ago

“Fast shipping and easy to navigate website.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Amanda! Glad the shipping was quick and the site was easy to get around. Come back anytime, and reach out if we can ever help with your pond. — Everyone here at Play It Koi

Posted 3 weeks ago

“Fast shipping. Just the part I needed and got it fast!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Ken! Getting you the exact part you needed and out the door fast is exactly what we aim for. Reach out anytime you're chasing down another piece for the pond. — Your pondside crew at Play It Koi

Posted 3 weeks ago

“I received way more plant than I expected. 99.9% of it was in excellent condition. I am so overwhelmed, I don’t usually have this good of a buying experience.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Mark! It means a lot to hear you felt overwhelmed in the best way, and that the plants showed up in such good shape. Hornwort spreads fast once it settles in, so give it a little room to stretch out. Reach out anytime, we're always happy to talk ponds. — Your pondside crew at Play It Koi

Posted 3 weeks ago

“Outstanding service!!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Preston! Three exclamation points made our whole crew smile. It means a lot knowing we got things right for you, and we're here anytime you need us. — Your friends at Play It Koi

Posted 3 weeks ago

“As always my experience with my order went perfectly.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Terry! "As always" means a lot, it tells me we've earned your trust over more than one order. Glad the wait on that back-in-stock item worked out too. Reach out anytime you need us. — Kristen, Play It Koi

Posted 3 weeks ago

Play It Koi is rated 4.9 based on 4,170 reviews