Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,841 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 8th May 2026

788

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed some tough to find parts to repair my koi pond pump system. I have a very tight pump vault and needed just the right size check valve. The Play It Koi folks graciously measured the valve dimensions to see if it would fit. In addition, I needed only a couple of feet of 2” flexible hose. Play It Koi was the only place I could find that sells it by the foot instead of 25’ or 50’ very expensive rolls. Excellent service in all regards.”

Helpful Report

Posted 5 years ago

“I would just like to say that my first experience with Play it Koi will not be my last. I needed a yearly maintenance kit for my Pond Max filter and was searching the web for one and found it at Play it Koi, I purchased it from their web site and received it within 48 hours. Ben took the time to email me about some water quality issues I have been having and gave me true and honest advice. I cannot wait until I can get over to tour his facility and plan for the install of me new larger pond. This is what service should mean for everyone. Thanks Ben. Jeff Robinson Spokane, WA.”

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Posted 5 years ago

“When we pulled our pond filter, we knew we’d need to replace parts for the spring. I looked online and found PLAY IT KOI had the three items. The prices were good, and the shipping was free. I ordered, and received quick confirmation. The items arrived very quickly and just as described! That made the whole process EASY and Quick — Great Value.”

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Posted 5 years ago

“Your company did a fantastic job of keeping me informed during this transaction. The product I order came in a timely manner. I haven’t used this brand before and am anxious to see how my koi like it.”

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Posted 5 years ago

“It was so easy to place my order and it arrived very fast. The parts don’t fit my pond max filter, but it’s user error! I will definitely use Play it Koi again, you have a great selection of products at reasonable prices! Thank you!”

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Posted 5 years ago

“Your company always takes cate of me and my fish! Love it!”

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Posted 5 years ago

“Play It Koi was one of the few pond companies that was willing to ship to Hawaii. Not only that, you offered the most reasonable price to ship to Hawaii. Very good customer communication and wick processing and shipping. I will definitely visit Play It Koi for my pond purchasing needs in the future.”

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Posted 5 years ago

“I like to support a small business and Play it Koi delivered in a timely manner and was exactly as ordered.”

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Posted 5 years ago

“Play It Koi is clearly a business committed to their industry and customers, as was evident by the friendly response and quality products I received. I will gladly use them again.”

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Posted 5 years ago

“Play It Koi is just about the only fish and pond supply store that will ship USPS. This isn't a big deal unless you live in Alaska, Hawaii or any Zip code not attached to the continental US. This personalized care supervised by an actual owner is just the way many of us like to do business. Thanks”

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Posted 5 years ago

“I Just wanted to thank you for fulfilling my order and for prompt shipping. I couldn't be more pleased with my transaction with you. This was my first time ordering from you and it won't be the last. I will turn to you first for any of my future pond needs. Thank you so much again, it has been a pleasure doing business with you. Enjoy the remainder of your weekend and stay safe.”

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Posted 5 years ago

“Truly great service that you rarely experience these days... especially when ordering online. Will definitely order all of my pond equipment from Play it Koi from now on. Ordered a spare part for my PondMax filter and they treated me as if I spent >$1,000. Will undoubtedly spend that this season and I will be sure to do so at Play it Koi.”

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Posted 5 years ago

“I haven’t used it yet but your service was far better than I expected, I am very pleased the way you helped me Thankyou and am planning to do more business with you! Thanks again!”

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Posted 5 years ago

“Play It Koi provides great customer service and help in identifying the right parts to order. You won't be disappointed.”

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Posted 5 years ago

“Play it Koi had what I needed and delivered it quickly. Thank you!”

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Posted 5 years ago

“Our first experience with Play It Koi was fast and easy. Even a welcome note from owner !!! We will be ordering again and look forward to it. Thank you for friendly service and high quality items.”

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Posted 5 years ago

“To early to tell about the effectivity of the product but Play It Koi is top notch in every way. Very helpful and supportive.”

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Posted 5 years ago

“These Cattails that I pickedup from Play It Koi are awesome for my pond. I'm going to order 6 more!”

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Posted 5 years ago

“This is the 2nd year I have used this company and will continue to do so. The plants arrive healthy and ship well. The submerged potted plants I purchased last year did very well and are thriving. I'm so glad your company made it through the Pandemic year. Thanks for you prompt response to my order.”

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Posted 5 years ago

“Just like to thank play it Koi for there excellent service even though it was a small order.”

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Posted 5 years ago

Play It Koi is rated 4.9 based on 3,841 reviews