Name: Plumbingforce
Rating: 3.83

“Absolutely terrible service. Was booked for Gas fire service to be done between 9 a.m. and midday. Received telephone call from Engineer at 11.30a.m. to say had been delayed and would be with me by 3.00 p.m. I asked if this was going to be the case ( I was worried I had booked a half-day off work and knew that I would need to book the rest of the day off as well now). Was assured that they would be with me by this time. Was prepared to give the Company the chance even if they were going to be three hours late. However, received further telephone call just after 2.00p.m from their office to say job would have to be cancelled. Never used them before and certainly wont in the future.”

Helpful Report

Posted 8 years ago

“To be honest I wouldn't even give them 1 star. I was told someone would be with me within a couple of hours (on a Saturday) just to receive a call 3 hours later saying that no one would be coming that day as there was no one in the area. They turned up Monday morning, changed a washer on a bath tap (whilst the plumber muttered and swore the whole time) the tap worked but made a noise - I was told to turn it up or down and the noise would go away! The next day the tap did not work at all. and for this I was charged over £120, I was informed on the phone that a call out charge would be £100 but no mention of VAT. I called the next to say the tap was no longer working and I was promised a call back which I never got, so I called them back again but unfortunately they couldn't assure me that I wouldn't be charged again, when I asked to speak to a manager I was told that 'managers don't speak to people'. Absolutely horrendous service.”

Helpful Report

Posted 8 years ago

“Called them to fix dripping shower. Explained problem and told someone would call. Engineer visited, said needed part and there would be anothrr call out fee to fix it. So basically I paid £100 for someone to call and tell me shower was faulty! When I did a negative review they tried to get it removed by denying I was a customer them complained that I thought it was a rip off. Also never dealt with a complaint Avoid unless you have money to throw down drain.”

Helpful Report

Posted 8 years ago

“When the first appointment was cancelled, I rearranged for Monday and begged work for a day off at short notice. Not only did the plumber not arrive on monday, it was only because I called Plumbing Force that I found out he was not available. There was absolutely no apology - the person I spoke to seemed to find it funny that I was unable to take the week off to wait for a one hour appointment, and that I was shocked by the fact they had made no attempt to contact me or even to apologise for breaking two appointments. Foolishly I had already given my credit card details to the company in good faith. I am now concerning that this whole operation is an elaborate scam and will need to cancel my credit card at significant disruption to myself. Oh, and I still have no plumber.”

Helpful Report

Posted 8 years ago

“They didn't turn up yesterday or today when booked for my elderly, very disabled parents. They also didn't bother to ring me to let me now today. What kind of company leaves elderly housebound people in with no heating and has no compassion. They had better not have taken any money from my parents account. I will post on all social media to say to avoid.”

Helpful Report

Posted 8 years ago

“We were vulnerable as boiler not working. No heating or hot water. Tried various plumbers, not able to come out quickly so we had to go with these, despite misgivings. They want your credit card details up front, and charge very high prices. Engineer came, kept rolling his eyes, warning me it was going to be very bad. Said the whole system needed flushing out and quoted £900 plus Vat. Said he had got the water sorted but couldnt sort the central heating. Phone me when you decide he advised but if you don't do something soon your whole boiler could break down completely. They took the call out fee of £94 from my credit card. Then after he left checked water but it wasnt fixed, still cold!! Got a reputable plumber who laughed, said" excuse my french but what a f.......g c...t and sorted the problem in fifteen minutes. Avoid this company at all costs, read the bad reviews, they are enough of a warning! Can't decide whether to complain as apparently you just get abuse and don't suppose i will get my money back.”

Helpful Report

Posted 8 years ago

“Diabolical!!! The fact that there is no address on their website tells the whole story. Booked a service call they did not bother turning up or giving an update. When I called back there was no effort to try and resolve the issue. They would not refund me. "The money is with the bank" THIEVES!!”

Helpful Report

Posted 8 years ago

“aldull service first on friday dident turn up kept calling with excuses , came out next morning dident do job has i needed a socket moveing ok that no prob but they took payment out my bank so robed me blind tried to sort out with the team they they say that was call out charge and first hour rubbish they are cons they quoted me a fixed price for the job and said nothibg about call out or per hour he was in my house 10 min”

Helpful Report

Posted 8 years ago

“Scheduled to come on a Monday, didn't turn up or even call. Rescheduled for Tuesday, again didn't turn up or even call, gave them a third chance and rescheduled for Wednesday and once again didn't turn up and didn't receive a call. They had two contact numbers for us to let us know. When I called to speak to them about it they were most unhelpful and advised all they can do is to keep rescheduling and can't guarantee an engineer ever.”

Helpful Report

Posted 8 years ago

“I'm not surprised that they are trying to suppress bad reviews on here as Plumbingforce are DIABOLICAL! I called them for an emergency as we haven't had hot water for 2 days and we have a 2 month old baby. The young lad that took my call showed that he couldn't give a damn, told me that someone would be here between 2pm and 6pm. We stayed in all afternoon on a Saturday to be called at 5.30pm and told that the engineer would not be able to make it!!! We now have to go for another 2 days until Monday until it is fixed. I couldn't called someone else and got it fixed. Totally incompetent if you ask me and when I called the youngster back to complain he was quite rude in return. Tin pot traders. AVOID IF POSSIBLE!!!”

Helpful Report

Posted 8 years ago

“I'm not surprised that they are trying to suppress bad reviews on here as Plumbingforce are DIABOLICAL! I called them for an emergency as we haven't had hot water for 2 days and we have a 2 month old baby. The young lad that took my call showed that he couldn't give a damn, told me that someone would be here between 2pm and 6pm. We stayed in all afternoon on a Saturday to be called at 5.30pm and told that the engineer would not be able to make it!!! We now have to go for another 2 days until Monday until it is fixed. I couldn't called someone else and got it fixed. Totally incompetent if you ask me and when I called the youngster back to complain he was quite rude in return. Tin pot traders. AVOID IF POSSIBLE!!!”

Helpful Report

Posted 8 years ago

“We are a large agency who manage properties nationwide. We have never come across an admin team as useless as the team at Plumbing force. It took 2 weeks of constant calls to finally find out they had not taken a copy of the gas cert at the property, so in turn could not give us a certificate for the £120 services. Very stressful company to deal with, strongly advised to avoid.”

Helpful Report

Posted 8 years ago

“Engineer came out checked boiler. Two items needed replacing. Got charged for Labour and vat. He had to come back next day as he couldn't get the parts same day. Didn't realise I would be charged AGAIN for Labour. Won't be using this company very crafty.”

Helpful Report

Posted 8 years ago

“Unbelievably poor service, I will never again use or recommend this company. I booked an appointment 2 days in advance for a simple repair to my dishwasher pipe. The booking window was confirmed by the sales assistant and I gave my credit card details to cover the 1st hour. I specifically took a day off work and spent time clearing the area ahead of the plumber's arrival. 60 minutes in to the window, I received a call advising that the plumber would not attend today as he was still working on the previous job. I am sorry, but if a commitment has been made then I would have expected that plumber to turn up, regardless if that was not until late in the evening. All I got was a "hard luck" attitude over the phone, no option to have the work done later than booked - Shocking customer 'service'.”

Helpful Report

Posted 8 years ago

“I booked a gas fitter to do a landlords certificate. He was supposed to phone when he was on his way. I received an irate call from the tenant to say he had arrived 30 minutes early and no phone call. On arriving he told me he couldn't remove the boiler cover so was unable to test it. He then said that the 2 gas fires wouldn't pass as there was white marks on the coals also the gas hob was condemned for being too close to the cupboards. I told him it was pointless him going any further so he produced a bill for £144.00 for doing nothing. 3 days later a guy from York Heating and Plumbing came to service the boiler and removed the cover with no problem. I explained what had happened and he carried out a Landlords certificate check for me with no problems. When I phoned to complain i was told I had to pay the call out fee.”

Helpful Report

Posted 8 years ago

“Called Plumbing Force to fix a leak at my daughter's house. She was ill and with an 18 month old baby. Water was shooting out of a damaged pipe. No one tuned up. No call to apologise or to give a reason why. DEFINITELY WOULD NOT ATTEMPT TO USE AGAIN.”

Helpful Report

Posted 8 years ago

“I phoned at *am this morning and they told me that a plumber would be round between 9am and 1pm. After 1pm no contact, telephoned and they said there was not a plumber available in the area and they tried calling but left a message on my house phone. I have been in all day and the phone has not rung nor has there been any messages, i also checked with BT and no phone calls or messages were on the line. Bunch of cowboys.”

Helpful Report

Posted 8 years ago

“Didn't do the job they were booked for: I arranged for an engineer to come and install a new Range Duel fuel cooker today. I made it very clear on the call (if you have recorded calls please do check them) that is was duel fuel and checked that the engineer could the electric oven in as well as connect the gas which was confirmed. The engineer has only connected the gas and not the electrics stating “he is not qualified to do so”. This was the services order and instructed to do, fit a gas hob cooker and electric oven. If you were unable to deliver the requested order the job should not have been taken in part. When I explain this to the lady on the phone Tyler she said she would put me on hold and speak to a manager. She came back and said that I would need to email in which there would be two weeks before a reply would be given. Clearly there was a manager available but didn’t not want to take the call. I asked to confirm that I would not be charge until resolved to which I got a rude reply “ well you have gas now so we will charge you for that”. I would not have instructed plumbing force if that had been the case. I will wait and see what reply I get”

Helpful Report

Posted 8 years ago

“Time slot 12-3. Left at 3 to do school run. They rand at 11.30am to confirm they can come early. Waited until 3pm then Had phone call at 3.16pm to cancel my appointment at because my contact number apparently does not work however they rang twice throughout the day to confirm my appointment! They said they can try tomorrow instead. Waste of time!! My boiler is currently condemned now have to wAit around even longer with two young children, no heating/hot water and more time of work!!”

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Plumbingforce Reviews

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