Name: Plumbingforce
Rating: 3.83

“I'm not surprised that they are trying to suppress bad reviews on here as Plumbingforce are DIABOLICAL! I called them for an emergency as we haven't had hot water for 2 days and we have a 2 month old baby. The young lad that took my call showed that he couldn't give a damn, told me that someone would be here between 2pm and 6pm. We stayed in all afternoon on a Saturday to be called at 5.30pm and told that the engineer would not be able to make it!!! We now have to go for another 2 days until Monday until it is fixed. I couldn't called someone else and got it fixed. Totally incompetent if you ask me and when I called the youngster back to complain he was quite rude in return. Tin pot traders. AVOID IF POSSIBLE!!!”

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Posted 7 years ago

“I'm not surprised that they are trying to suppress bad reviews on here as Plumbingforce are DIABOLICAL! I called them for an emergency as we haven't had hot water for 2 days and we have a 2 month old baby. The young lad that took my call showed that he couldn't give a damn, told me that someone would be here between 2pm and 6pm. We stayed in all afternoon on a Saturday to be called at 5.30pm and told that the engineer would not be able to make it!!! We now have to go for another 2 days until Monday until it is fixed. I couldn't called someone else and got it fixed. Totally incompetent if you ask me and when I called the youngster back to complain he was quite rude in return. Tin pot traders. AVOID IF POSSIBLE!!!”

Helpful Report

Posted 7 years ago

“We are a large agency who manage properties nationwide. We have never come across an admin team as useless as the team at Plumbing force. It took 2 weeks of constant calls to finally find out they had not taken a copy of the gas cert at the property, so in turn could not give us a certificate for the £120 services. Very stressful company to deal with, strongly advised to avoid.”

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Posted 7 years ago

“Engineer came out checked boiler. Two items needed replacing. Got charged for Labour and vat. He had to come back next day as he couldn't get the parts same day. Didn't realise I would be charged AGAIN for Labour. Won't be using this company very crafty.”

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Posted 7 years ago

“Unbelievably poor service, I will never again use or recommend this company. I booked an appointment 2 days in advance for a simple repair to my dishwasher pipe. The booking window was confirmed by the sales assistant and I gave my credit card details to cover the 1st hour. I specifically took a day off work and spent time clearing the area ahead of the plumber's arrival. 60 minutes in to the window, I received a call advising that the plumber would not attend today as he was still working on the previous job. I am sorry, but if a commitment has been made then I would have expected that plumber to turn up, regardless if that was not until late in the evening. All I got was a "hard luck" attitude over the phone, no option to have the work done later than booked - Shocking customer 'service'.”

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Posted 7 years ago

“I booked a gas fitter to do a landlords certificate. He was supposed to phone when he was on his way. I received an irate call from the tenant to say he had arrived 30 minutes early and no phone call. On arriving he told me he couldn't remove the boiler cover so was unable to test it. He then said that the 2 gas fires wouldn't pass as there was white marks on the coals also the gas hob was condemned for being too close to the cupboards. I told him it was pointless him going any further so he produced a bill for £144.00 for doing nothing. 3 days later a guy from York Heating and Plumbing came to service the boiler and removed the cover with no problem. I explained what had happened and he carried out a Landlords certificate check for me with no problems. When I phoned to complain i was told I had to pay the call out fee.”

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Posted 7 years ago

“Called Plumbing Force to fix a leak at my daughter's house. She was ill and with an 18 month old baby. Water was shooting out of a damaged pipe. No one tuned up. No call to apologise or to give a reason why. DEFINITELY WOULD NOT ATTEMPT TO USE AGAIN.”

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Posted 7 years ago

“I phoned at *am this morning and they told me that a plumber would be round between 9am and 1pm. After 1pm no contact, telephoned and they said there was not a plumber available in the area and they tried calling but left a message on my house phone. I have been in all day and the phone has not rung nor has there been any messages, i also checked with BT and no phone calls or messages were on the line. Bunch of cowboys.”

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Posted 7 years ago

“Didn't do the job they were booked for: I arranged for an engineer to come and install a new Range Duel fuel cooker today. I made it very clear on the call (if you have recorded calls please do check them) that is was duel fuel and checked that the engineer could the electric oven in as well as connect the gas which was confirmed. The engineer has only connected the gas and not the electrics stating “he is not qualified to do so”. This was the services order and instructed to do, fit a gas hob cooker and electric oven. If you were unable to deliver the requested order the job should not have been taken in part. When I explain this to the lady on the phone Tyler she said she would put me on hold and speak to a manager. She came back and said that I would need to email in which there would be two weeks before a reply would be given. Clearly there was a manager available but didn’t not want to take the call. I asked to confirm that I would not be charge until resolved to which I got a rude reply “ well you have gas now so we will charge you for that”. I would not have instructed plumbing force if that had been the case. I will wait and see what reply I get”

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Posted 7 years ago

“Time slot 12-3. Left at 3 to do school run. They rand at 11.30am to confirm they can come early. Waited until 3pm then Had phone call at 3.16pm to cancel my appointment at because my contact number apparently does not work however they rang twice throughout the day to confirm my appointment! They said they can try tomorrow instead. Waste of time!! My boiler is currently condemned now have to wAit around even longer with two young children, no heating/hot water and more time of work!!”

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Posted 7 years ago

“Over priced work. Would never use this company again”

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Posted 7 years ago

“failed to turn up didnt call back tried to charge never use them - they are scam artists”

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Posted 7 years ago

“Didn't respond to message. Problem now sorted by knowledgeable neighbour”

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Posted 7 years ago

“Failed to turn up. Didn't complete the job. I asked for someone to call. But didn't receive any phone call. Asked them to come out to sort the job as it had not been finished and they failed to turn up again. Was told that no one had logged my request for a engineer. Very poor service”

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Posted 7 years ago

“I phoned up saying I have a blocked toilet. i was charged £85 for them to come out to unblock it. After an hour the engineer tells me that it is unblocked but slow flowing. The first use of the toilet after he had left, it was still blocked..... I phone up to complain and they tell me that I need a drainage engineer, to which I reply then why didn't you send one out? They replied we aren't drainage engineers... So I am out of pocket for £85 and still with a blocked toilet and these cowboys think that's ok... Will never use again and certainly won't recommend”

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Posted 7 years ago

“We booked you for gas hob fitting. You didn't turn up just a phone call from you to say you won't becoming then re-booked for next day and what happened you didn't turn up again, what a useless company . Have cancelled my job and have arranged for British Gas to do the work . I work for a multi national company and will post this to all of over 30,000 people .”

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Posted 7 years ago

“Update on my previous bad experience with this Company. After they cancelled my Monday appointment I left work early again on Thursday to receive another message saying they had cancelled once more. Phoned "customer services" to be advised this was because they had sacked the engineer the day before and they had no one else to send (I thought they were a large company). They terminated my job as no prospect of having another engineer in near future. I asked about compensation for my loss of earnings and mentioned that it says "satisfaction guaranteed on their website but they said this only applies to work done. They said I should have read the terms and conditions when I booked - I booked on phone and they did not tell me that - as they can cancel. The second woman I spoke to was very rude and uncaring. I had to give my credit card details when I booked and £94 has been blocked on my account (card company say I cannot cancel this and I just have to hope they do not debit it). Have booked with local gas engineer who offered to come out immediately - should have done this originally. She told me not do bother with a review as "savvy" people do not take any notice of them.”

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Posted 7 years ago

“Warning - do not use this company. Last Saturday I booked an engineer (by 'phone as Internet down) for Monday 3-6pm. Left work early to find text message cancelling appointment. I gave them the benefit of the doubt and rebooked for Thursday 3-6pm but I have lost money. I asked if they could prioritise my job for 3pm as I really needed to be somewhere else (that I had cancelled from Monday) and we have water coming through ceiling. I thought they would do this as had let me down - but no. Customer service is non existent.”

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Posted 7 years ago

“Would give no stars if possible these people are an absolute joke made an appointment a week in advance to be given an 1100 till 1400 time slot so would mean taking a day off work they rang to tell me he was running late and booked me a time slot of 1500 to 1800 at this point I notified them again that I have removals coming in the morning they said I’m sure we will be ok then It takes me to ring up at 1700 for an eta to be rung back 30 minuets later and told he wasn’t coming at all Thanks for wasting my time”

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Posted 7 years ago

“Terrible customer service. Booked a call out for between 9-12 then at 11am received phone call to say wouldn't arrive till4. Then at 3.30 had a call to say they wouldn't be able to make it at all. A whole day wasted off work. Wouldn't recommend this company”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Plumbingforce Reviews