Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,633 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Plumbingforce a week ago and after 3 cancellations the guy eventually turned up 1 week on ( Yesterday ) he was very pleasant but did not fix the problem so went and said that he would phone back in 1 hour with a price of a replacement pump. he did not and when I contacted the company at 5:30 pm they said that they would source the part and call me at 8:15 they have just called at 8:45 with a price £116.48 more expensive than even I can buy it as a member of the public and yes that is with free next day delivery. So still I have no ability to use my kitchen, washing machine or dishwasher one week on and now have to start from square one again I'D NEVER USE THEM Rubbish and useless”

Helpful Report

Posted 8 years ago

“Engineer turned up but said the work was too difficult so they couldn't carry out the job (after charging £100 call out fee), I called Barrett heating who came and and fixed what was a simple job....Plumbing Force are just there too con you of the call of fee without doing an ounce of work!!! AVOID!”

Helpful Report

Posted 8 years ago

“Engineer came out said the job was too difficult and they couldn't do it and left charging £98 call out fee, had another company come out who said it was a standard job and fix no probs. Just out to get your call out fee for 15mins of work....BEWARE!!! Try Barrett heating, so much more professional”

Helpful Report

Posted 8 years ago

“I called to book an engineer to come a do a service boiler check. Was given a time slot for engineer to come between 10-1pm. Engineer called at 12.45 to say he can't come and arrange to book another day . I cancelled and then called customer service to ask why. They asked me they can have somebody definitely come between 1-4pm to do service check of boiler. Called at 3.50 to find out where engineer is and find out he had cancelled my appointment without any comment from me. Absolutely ridiculous. Never felt so angered of having a day wasted on time wasters. Don't book with these people. Never got a confirmation email or receipt of appointment even though I asked on demand but they said they don't issue this even though they take an email and bank details when you book for an engineer. Feel stupid to have allowed this to Happen. Could very well be dodgy or fraudulent. Lesson learned”

Helpful Report

Posted 8 years ago

“I gave full information that we had an Electical central heating and water system, waited in for the engineer to turn up. He worked on the system for 45 minutes to then announce that he was a gas engineer and couldnt fix it because he didnt work on electic”

Helpful Report

Posted 8 years ago

“Please do not ever use this company ever. They will charge you an arm and leg and it's all a lie that they have a very good review. They do not have a good review at all. As a customer. I have had to deal with this disgusting company.There customer service is appaulling and staff are very very rude, shout, unprofessional and have a "don't care attitude". They will charge a riduculous amount and leave you thinking that the repairs were excellent. They wil never put it right either. Trust me please do not use this company.”

Helpful Report

Posted 8 years ago

“I would rate as zero but that is not available. I have two small children and called them at 12:30 to be told someone would be with me before four. Chased them at 15:39 to be told it would be 17:00. They then called to say someone was on their way, then proceeded to get a call at 17:15 to say it would be Monday which has left no time to call anyone else and the money had already been removed from my account. Needless to say they are not someone I would recommend.”

Helpful Report

Posted 8 years ago

“We called at 11am Friday 15th September to have a cooker fitted and certified, we were told 1-3 pm then called back to say 3pm-6pm ,at 17.50 we received a call saying the engineer was held up and would not come until 9-1 Saturday morning. we called at 1pm asking what happened where was the Engineer? to be told oh it has been changed to 12-15 pm lol you got it still no show still no Cooker,I would not give this company any stars for customer service and thanks for wasting two days and a days lost wages for work waiting in for a no show.If you can not provide the service dont say you can.”

Helpful Report

Posted 8 years ago

“Absolute crap, unprofessional, fitters did NOT turn up on time, totally unhelpful when I rang to complain, totally wasted my day waiting for them”

Helpful Report

Posted 8 years ago

“I rang early this morning. Regarding my mothers toilet she is 96 and uses a zimmer frame. She needs the toilet several times at night, I was told a plumber would attend before 12 I had another call saying they couldn't get there before 12 but would come before 6pm. that was fine I rang again at about 3 to see when they would be there ... yes, they where coming, rang again at 5pm operator would find out... called me back at 5.30 and said they couldn't make it today after all and would have to be in the morning THIS IS NOT GOOD ENOUGH if you cant do it let people know early enough so they have a chance to get someone who can !!!! this is not efficient in this day of mobile communications. I shan't be using them again.”

Helpful Report

Posted 8 years ago

“Do not book this as an emergency visit unless you want to wait in all day and make endless calls with no clear up to date information. The time has changed with each phone call and we have water pouring through the ceiling. They take a payment off your card at time of booking.”

Helpful Report

Posted 8 years ago

“Phoned plumbing force this morning to book an engineer to repair a gas pipe in my house, I was given an appointment between 3&6pm. I rushed home from work to break out the concrete screed to expose the pipe as asked, whilst I was waiting there was a phone call from plumbing force saying they could not get an engineer to me today it would have to be re booked for tomorrow between 9&1, that could not guarantee me an early appointment so I could get to work. ABSOLUTELY USELESS, DO NOT USE THIS COMPANY THEY ARE UNRELIABLE. STEER CLEAR !!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Rubbish company.never trust them they charge you double and doesn't complete the job properly.what a chatting way to make money.”

Helpful Report

Posted 8 years ago

“I booked an emergency plumber to come between 4pm-6pm. I was told at 3.10pm that the plumber could not make the agreed appointment. I am now stuck with the emergency and no plumber.”

Helpful Report

Posted 8 years ago

“The "engineer" visited three times, it cost us almost 500 pounds and we still had a problem. Got a local plumber in and were told that the boiler was giving off carbon monoxide and should NEVER have been repaired. We have been told to report the matter to the gas safety organisation. Never again”

Helpful Report

Posted 8 years ago

“My booking was on Friday 8 September from 12-3. No one called me to update me but I called several times to check for updates just to be told you will be called 30 mins before the engineer arrives. No one called me and when I called at 3pm I was told that the engineer would not be able to come to me. My visit was rebooked for today Saturday 9-1pm and I have heard nothing as at 12:30 no eta or anything. I ring to be told that that the engineer called in sick and everyone else is on jobs so I would have to be rebooked again. Surely after yesterday I should have been prioritised for a visit today. I only called you because you offered a next day service! Now I have wasted 7 hours waiting in for absolutely nothing. Totally unreliable service I will not be calling you again and I will be telling everyone I know not to either!!!”

Helpful Report

Posted 8 years ago

“""I am very unhappy at the response of the engineers. They failed to turn up, but took the money from my account. The customer service have a serious attitude problem. I advise everone to avoid using this company.”

Helpful Report

Posted 8 years ago

“Had an engineer working for my parents that did a private job, charged them £170 not to fix the job, by the way they were not aware that it was a private job, as we expected it to be put through the organisation.”

Helpful Report

Posted 8 years ago

“I am ANOTHER very unhappy customer !!! Booked a plumber for no hot water between 8am and 11am and NO ONE TURNED UP! They advised they were running late but would arrive between 11-3pm plumber eventually arrived at 3:30 - couldn't fix the problem so rearranged for Friday at 3, 4:30 he called and cancelled again!! He returned the next day and completed the work but made some very unprofessional comments for example, its a nice day outside today i think ill get a flat tyre this afternoon... he also confessed to arriving late the time before as he decided the have a lie in and was 3 hours late for work!!!”

Helpful Report

Posted 8 years ago

“Terrible Service. They took £945 and £478.20 out of my account fraduantley!! Yet to resolve”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,633 reviews