Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang early this morning. Regarding my mothers toilet she is 96 and uses a zimmer frame. She needs the toilet several times at night, I was told a plumber would attend before 12 I had another call saying they couldn't get there before 12 but would come before 6pm. that was fine I rang again at about 3 to see when they would be there ... yes, they where coming, rang again at 5pm operator would find out... called me back at 5.30 and said they couldn't make it today after all and would have to be in the morning THIS IS NOT GOOD ENOUGH if you cant do it let people know early enough so they have a chance to get someone who can !!!! this is not efficient in this day of mobile communications. I shan't be using them again.”

Helpful Report

Posted 7 years ago

“Do not book this as an emergency visit unless you want to wait in all day and make endless calls with no clear up to date information. The time has changed with each phone call and we have water pouring through the ceiling. They take a payment off your card at time of booking.”

Helpful Report

Posted 7 years ago

“Phoned plumbing force this morning to book an engineer to repair a gas pipe in my house, I was given an appointment between 3&6pm. I rushed home from work to break out the concrete screed to expose the pipe as asked, whilst I was waiting there was a phone call from plumbing force saying they could not get an engineer to me today it would have to be re booked for tomorrow between 9&1, that could not guarantee me an early appointment so I could get to work. ABSOLUTELY USELESS, DO NOT USE THIS COMPANY THEY ARE UNRELIABLE. STEER CLEAR !!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Rubbish company.never trust them they charge you double and doesn't complete the job properly.what a chatting way to make money.”

Helpful Report

Posted 7 years ago

“I booked an emergency plumber to come between 4pm-6pm. I was told at 3.10pm that the plumber could not make the agreed appointment. I am now stuck with the emergency and no plumber.”

Helpful Report

Posted 7 years ago

“The "engineer" visited three times, it cost us almost 500 pounds and we still had a problem. Got a local plumber in and were told that the boiler was giving off carbon monoxide and should NEVER have been repaired. We have been told to report the matter to the gas safety organisation. Never again”

Helpful Report

Posted 7 years ago

“My booking was on Friday 8 September from 12-3. No one called me to update me but I called several times to check for updates just to be told you will be called 30 mins before the engineer arrives. No one called me and when I called at 3pm I was told that the engineer would not be able to come to me. My visit was rebooked for today Saturday 9-1pm and I have heard nothing as at 12:30 no eta or anything. I ring to be told that that the engineer called in sick and everyone else is on jobs so I would have to be rebooked again. Surely after yesterday I should have been prioritised for a visit today. I only called you because you offered a next day service! Now I have wasted 7 hours waiting in for absolutely nothing. Totally unreliable service I will not be calling you again and I will be telling everyone I know not to either!!!”

Helpful Report

Posted 7 years ago

“""I am very unhappy at the response of the engineers. They failed to turn up, but took the money from my account. The customer service have a serious attitude problem. I advise everone to avoid using this company.”

Helpful Report

Posted 7 years ago

“Had an engineer working for my parents that did a private job, charged them £170 not to fix the job, by the way they were not aware that it was a private job, as we expected it to be put through the organisation.”

Helpful Report

Posted 7 years ago

“I am ANOTHER very unhappy customer !!! Booked a plumber for no hot water between 8am and 11am and NO ONE TURNED UP! They advised they were running late but would arrive between 11-3pm plumber eventually arrived at 3:30 - couldn't fix the problem so rearranged for Friday at 3, 4:30 he called and cancelled again!! He returned the next day and completed the work but made some very unprofessional comments for example, its a nice day outside today i think ill get a flat tyre this afternoon... he also confessed to arriving late the time before as he decided the have a lie in and was 3 hours late for work!!!”

Helpful Report

Posted 7 years ago

“Terrible Service. They took £945 and £478.20 out of my account fraduantley!! Yet to resolve”

Helpful Report

Posted 7 years ago

“Useless, very unprofessional, cancelled engineer on us twice, took payment in advance and denied it, said they were just 'holding' it!!! Now waiting for refund whilst looking for another plumber! AVOID!!!”

Helpful Report

Posted 7 years ago

“What rip off merchants! Charged me £100 to tell me I had a faulty shower. I knew that when I called them. They wanted a further payment to come back and fix it when they had the part. Avoid this company!”

Helpful Report

Posted 7 years ago

“We book an appointment to remove old bathtub tap and install a new tap on it. Engineer came during the sechduled time slot. That's nothing to complaint. The bad thing is engineer said he can't remove that old bathtub tape. What..........is that. Engineer can't remove a tape. And he charged me 79£+vat for vist my house......”

Helpful Report

Posted 7 years ago

“Booked in an emergency gas engineer on the Thursday, said they would be out between 8-12 on Friday only to receive a call at 11am on Friday saying the engineer was stuck on another job so wouldn't be able to make it. Booked in for the Saturday between 9-1 and then get another call at 11:20 saying the engineer was stuck on another job and wouldn't make it but they could book an engineer for Tuesday. Very poor service.”

Helpful Report

Posted 7 years ago

“I waited over 24 hours and had 3 appointments rescheduled. After that I found a local firm who came within an hour”

Helpful Report

Posted 7 years ago

“Misinformed and misleading, no indication whatsoever of any hourly rates when was quoted for 'fixed price', argumentative and rude staff”

Helpful Report

Posted 7 years ago

“I am ANOTHER unhappy customer !!! Booked a plumber for a burst pipe emergency between 10am and 1pm and NO ONE TURNED UP! I had to re-book for 2pm and 6pm and still NO ONE TURNED UP !! I spoke to someone who claimed to be the customer services manager (MIchelle) who was rude, unhelpful and couldn't care less !!”

Helpful Report

Posted 7 years ago

“This company are a bunch of amateurs! The 'Resolutions Manager', Sandra, is rude, unhelpful and definitely needs a day (or five) at Charm School. After I complained about the fact they had made two appointments and kept neither of them, and had nobody available the following day, she promptly told me she was 'cancelling my contract' and refused to give me any further details. She said the MD, Gary Manning, would just laugh at my complaint... Charming encounter!”

Helpful Report

Posted 7 years ago

“Scheduling of the appointment was a complete disaster. Called and was promised someone would be there between 10 and 2. At 1pm someone called to say they were delayed and it would be before 6pm. At 5pm someone called to say they couldn't make it today and it would be the following morning giving again a 4 hour window. As I had waited in all day and they had missed two slots I tried to get a more specific time but the lady who called me was particularly unhelpful. She promised the engineer would call 30mins before but he never did. Once someone eventually turned up he was competent and efficient. Shame the same could not be said of the appointment process.”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews