Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 2 rented properties which needed the annual Gas Safety Certificates, and one needed a minor repair to a leak. The work was done, and a few weeks later I noticed payment had been taken from my account the day this was done. I had heard nothing, so I telephoned and asked for the Certificates, and the invoices for my accounts. I was advised they would be emailed, or sent. One month later, I still had heard nothing, so I rang again. I was advised this would be looked into, and they would be sent. I went on holiday, but when I returned, 8 days later, I still had heard nothing. The situation is critical as one tenant is leaving, and I need the Gas Safety Certificate to rent it out again, as well as for legal reasons.”

Helpful Report

Posted 7 years ago

“I was promised a visit in 2 - 4 hours. Within that time frame I was contacted to say that nobody would be able to attend at all today. To make matters worse they had already partially put through a payment request for the minimum charge of £94 which results in those funds being ring fenced for their use. This may or may not turn into an authorised payment which I would hen have to pursue through the banks dispute department. This is not in my mind a way to do business.”

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Posted 7 years ago

“Absolutely appalling customer service, the woman that works there is impossible to deal with. avoid this company.”

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Posted 7 years ago

“If you want to be ripped off, need to get another plumber in to fix the job after plumbing-force has meant to do the job, then call them.”

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Posted 7 years ago

“Terrible...just....terrible.”

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Posted 7 years ago

“1. "Emergency" plumber didn't turn up in the allotted time. 2. Didn't actually turn up at all that day 3. Turned up late the following day - the office said that he had arranged with us to come late (utter rubbish) 4. Didn't have the part, said it would be done on Monday. 5. Didn't actually come back and do the job for two weeks. 6. They take a deposit at the beginning and this comes off the final bill - it didn't come off the bill. 7. They inflated/overcharged for the part. 8. When you complain you just get abuse from something called Melissa, it shrieks, patronises, acts likes a child, hangs up on you and refuses to deal with your problem. I assume it's some sort of automated robot thing, as no company in their right mind would risk hiring someone that incompetent in their customer services department - they should send it back to where it came from. DON'T USE THIS COMPANY!!!!!”

Helpful Report

Posted 7 years ago

“Rude staff. Failed appointments. Don't waste your time with these. Just a call centre allocating jobs to plumbers who they probably aren't paying a decent wage to anyway”

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Posted 7 years ago

“Absolutely rubbish customer service. 3 cancelled appointments over 2 days because of engineer "overran" and then won't put me as the first job tomorrow to guarantee we get seen? Shocking service. Will be spreading the word not to ever use plumbing force.”

Helpful Report

Posted 7 years ago

“We were quoted £198 to put a new cistern and flush on toilet. Then on the day (engineer v.late) I was told £208. When I questioned the price difference, I was told it was because the office had put the price up. Fine. However, The £30 initial call out fee is meant to come off this price. However, not only did it not, but my husbands card was actually charged a total of £238.56. This alone, I could forgive if rectified. However, emails to query this were ignored. I called office and was told i would be refunded. This so far hasn't happened. I called the office and spoke to 'Michelle' . I was spoken to in a very confrontational and patronising way and was actually left quite shaken by the time I hung up. I was told that I would have to wait until she checks what I have signed to see if she will issue a refund! Unbelievable! I will never use again and urge others to avoid!”

Helpful Report

Posted 7 years ago

“Absolute joke. Cancelled twice in 1 day. Very rude staff and hold money on credit card before attending. See you on cowboy builders”

Helpful Report

Posted 7 years ago

“I called up as no hot water. somebody came out (Tuesday 8th) and said they had never seen our type of system before - our house is only 4 years old so wouldnt imagine its that rare! Anyway, he couldnt fix anything there and then and said he would call me next day with prices for parts and a solution. I called Plumbing Force for an update on Thursday 10th and they said they would chase the call back, at the time of writing i still haven't heard from anybody and still have no hot water. pretty rubbish, will not be using them again, and have called a local plumber to come out. All this and i still got charged £94 - daylight robbery springs to mind. Avoid!”

Helpful Report

Posted 7 years ago

“We had a new gas hob needed installing. Plumbingforce claim to do same day work...this is patchy at the best of times. We booked it around 8am in the morning and was given a slot during the day... So stayed in. Later in the morning we were told the engineer is running late so will come late afternoon...so we stayed in longer. Come late afternoon received a phonecall saying they will be unable to make the appointment but are given the early slot the following day. The next day, wait for it... No engineer. We are told he can't make it. Upon complaining they tell us someone will come. When they arrive they tell us they can't connect the gas hob because the gas supply isn't sufficient and if we want it sorted we have to pay over £300 and still charge us £94! Later in the week another plumber working for our neighbour takes a look and says they could install it for around £70 and the gas supply is fine... So we have been conned out of two days of our time where we had to eat out with no cooker and lose £94 for no reason. I'd steer clear!”

Helpful Report

Posted 7 years ago

“Staff / Manager shockingly rude - please avoid!!”

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Posted 7 years ago

“Booked an appointment - 12-3 slot. No one came , had to chase this appointment and was told running behind. Already paid for the emergancy call out . Asked for clarification and was shouted at and spoken to extremely rudely. Phone was also put down by the so called manager when asking for her name. Avoid this sevice at all costs! Appalling.”

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Posted 7 years ago

“Worst service ever! Do not use this company! Staff not helpful and rude.”

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Posted 7 years ago

“An utter disgrace of a company. Take notice of good reviews at your own peril.”

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Posted 7 years ago

“I arranged for an engineer to come to our busy shop and was told someone would be with us by 3pm, I called at 2.30pm to confirm that someone was coming as I hadn't heard anything and was told yes, I would get a call when he was on his way, but it would now be in the afternoon between 3-6pm, I was then rung at 5.30 to be told he was delayed and wouldn't be attending today. Sorry for any inconvenience but they could rearrange for tomorrow! I explained the inconvenience and cost to my business, and I advised that the service was terrible, at which point instead of apologising, I was met with "okay, goodbye" and then the phone went dead. Disgusting. Do not recommend.”

Helpful Report

Posted 7 years ago

“I arranged for an engineer to come and was given a 3hr window 12-3pm. I made a special journey of 3hrs to be in and wait for said engineer. I called at 2pm to confirm that someone was coming as I hadn't heard anything and was told yes, I would get a call when he was on his way. 3pm still no engineer I called again as I was booked on a train to return at 1830hrs to be told he was delayed and wouldn't be attending today. Sorry for any inconvenience but they could rearrange for tomorrow! I explained the inconvenience and cost of said trip but there was to be no recompense just " sorry for the inconvenience " Very disappointing service or lack of. Do not recommend.”

Helpful Report

Posted 7 years ago

“BE WARNED.THIS COMPANY HAS RIP OFF RULES.(nearly 25% of reviews are poor) My nephew wanted a new gas hob reconnected in the same place as the one. simple job, well not if can you find a reason not to. after reading the install manual for the first 10 mins he found that the hob was to close to the wall to install(as not to current standards). it must be 40mm gap.the left back side was 40mm but the right hand side tapered down to 33mm. ok he was within his rights,and after 16 mins he was gone with a bill of £94.80. this was for the first hour of work .What I do not accept is that the work top could of been very quickly recut within 20 mins by myself,still leaving 24/25 mins for him to complete his work. He did not give my nephew any options and also said you will not get anything back from this firm. After phoning their office he was right. There is no customer care only strict call out rules. HEARTLESS COMPANY.”

Helpful Report

Posted 7 years ago

“Don't waste your time First day they get your card details second day they cancel book for next day and cancel again Cowboy plumbing force”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews