Name: Plumbingforce
Rating: 3.83

“I arranged for an engineer to come and was given a 3hr window 12-3pm. I made a special journey of 3hrs to be in and wait for said engineer. I called at 2pm to confirm that someone was coming as I hadn't heard anything and was told yes, I would get a call when he was on his way. 3pm still no engineer I called again as I was booked on a train to return at 1830hrs to be told he was delayed and wouldn't be attending today. Sorry for any inconvenience but they could rearrange for tomorrow! I explained the inconvenience and cost of said trip but there was to be no recompense just " sorry for the inconvenience " Very disappointing service or lack of. Do not recommend.”

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Posted 8 years ago

“BE WARNED.THIS COMPANY HAS RIP OFF RULES.(nearly 25% of reviews are poor) My nephew wanted a new gas hob reconnected in the same place as the one. simple job, well not if can you find a reason not to. after reading the install manual for the first 10 mins he found that the hob was to close to the wall to install(as not to current standards). it must be 40mm gap.the left back side was 40mm but the right hand side tapered down to 33mm. ok he was within his rights,and after 16 mins he was gone with a bill of £94.80. this was for the first hour of work .What I do not accept is that the work top could of been very quickly recut within 20 mins by myself,still leaving 24/25 mins for him to complete his work. He did not give my nephew any options and also said you will not get anything back from this firm. After phoning their office he was right. There is no customer care only strict call out rules. HEARTLESS COMPANY.”

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Posted 8 years ago

“Don't waste your time First day they get your card details second day they cancel book for next day and cancel again Cowboy plumbing force”

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Posted 8 years ago

“Charged me 100 quid for nothing, told me a lot of confusing information just needed a washing machine fitted. Can't afford to call them out again.”

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Posted 8 years ago

“Be careful! Booked a plumber, promised for same day and gave Visa details for securing the service. They called me near the end of the day to say they couldn't make it after all, so we cancelled and agreed no charge. HOWEVER they still charged me £118 and despite promising to cancel the charge they still took payment. Had to get Visa to reverse it.”

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Posted 8 years ago

“Wasted two days waiting in for Plumbing Force only to be phoned at the last minute on both occasions the engineer cant make it!! WHY take money upfront from customer if you know you cant up hold your end of the deal!!??”

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Posted 8 years ago

“Usless! Andy came out to fix my fire, went to put it on 3 days later and its not working. Had little contact from him ignoring calls etc. 4 times he has not turned up to fit it after saying he will and me waiting in!”

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Posted 8 years ago

“If I could rate no star than I would. Paid extra for plumber between 9&11 which I preordered on Saturday. The imbecile dispatcher booked wrong date so when I called at 1130 I was told plumber would arrive between 12 and 3. At 330 i chased and was told id get a call back with an update. I didn't get an update so I chased again and he Guy lied and said He left me a voicemail which is impossible as I have it deactivated . Was told between 12&5 but plumber is still not here. Shambles of a company if i hadn't have already paid I would've cancelled”

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Posted 8 years ago

“Needed an emergency plumber - told someone would be out today so paid the fee. Waited 2 hours to be told they now can't make it and I have to wait 3-5 working days for the fee to be returned. What a load of rubbish....thanks for nothing”

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Posted 8 years ago

“What went wrong! What went right would be quicker to explain. David the engineer was fantastic and did the job he was asked too. The office however, were incredibly incompetent. My appointment was cancelled instead of another job in the same area, I was given another slot but no one turned up. I spoke to several people over the two days who loved to put me on hold. I was told I'd be called back. I wasn't. I had the office say I had to speak to the engineer about a discount for the inconvenience, which I found out wasn't the truth after speaking to the resolution manager Michelle Doherty. However, she clearly didn't want to resolve anything and cancelled my appointment. After reading Google reviews it's clear I'm not the only person to receive poor feedback. I was given an Afters ales email to send a complaint to but it was made clear to me by Michelle that is would go back to her and she wasn't willing to do anything more. Will not be recommending this company.”

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Posted 8 years ago

“very disappointed I called at 12pm and was told a plumer would be with me between 1 and 5pm when they didn't arrive I called and was told they wouldn't be coming until the next day buy that time it was to late to get anyone else so I cancelled . On checking my bank account they had taken money out of my account for nothing seems to me as soon as they get your account details the help themselves to your money before doing anything else. When asked about this they say they can't refund the money for 3 to 5 days. What a suprise ????”

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Posted 8 years ago

“Plumber was called by my 84 year old disabled mother to repair leak in cistern. It required a new bolt (cost £2.50) for which he charged £60. Furthermore he left his waste paper in the pan which she subsequently had to clear. The next day the valve went in the cistern requiring a plumber (thankfully someone decent). Coincidence? Company has offered £30 refund but claims that they have no idea of how paper got in the pan as it couldn't possibly have been them. Justified cost of part as it is an "emergency price".”

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Posted 8 years ago

“Plumber was called by my 84 year old disabled mother to repair leak in cistern. It required a new bolt (cost £2.50) for which he charged £60. Furthermore he left his waste paper in the pan which she subsequently had to clear. The next day the valve went in the cistern requiring a plumber (thankfully someone decent). Coincidence? Company has offered £30 refund but claims that they have no idea of how paper got in the pan as it couldn't possibly have been them. Justified cost of part as it is an "emergency price".”

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Posted 8 years ago

“I posted an unsatisfactory review on 23rd July which Plumbing Force attempted to take down claiming that they didn't believe I had a genuine buying or service experience. Having supplied the relevant paperwork to Trustpilot it has now been reinstated. Says a lot about this company”

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Posted 8 years ago

“I called Plumbing Force to my boiler which intermittently would fail to ignite. The original appointment was cancelled by them at short notice and re-scheduled. The engineer diagnosed the fault was due to low gas pressure and arranged for Northern Gas to replace the regulator and I was charged £237.60 by Plumbing Force. Whether there was a fault with the regulator or not I do not know, but the problem continued. I arranged a further appointment for Plumbing Force to return but again this was cancelled by them on two further occasions at short notice. Utterly frustrated with Plumbing Force I then called a Vaillant engineer who diagnosed faults internally with the gas valve, spark electrode and burner gasket and following replacement the boiler has continued to work without fault. I complained to Plumbing Force about the cancellation of appointments at short notice and about the poor standard of the engineer who was not familiar with the boiler, could not correctly diagnose the fault and had no relevant parts even if he had. The utter contempt and disregard Plumbing Force then displayed towards me is breath-taking. They did absolutely nothing to address my concerns and simply ignored my complaint even after I wrote personally to the Director. This shows a lack of professionalism and governance that is not acceptable by a company acting in the public service and endorsed by the Gas Safe Register. Having further ignored my request for a letter of deadlock I attempted to complain to the retail ombudsman, but Plumbing Force are not listed under the UtilitiesADR Home Services Providers Membership list which speaks volumes about this company. While I cannot comment on the safety standard of work carried out by Plumbing Force (the engineer actually did nothing other than charge for his time) the disdain shown by this company is appalling and I would urge any customer to keep well away”

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Posted 8 years ago

“Requested plumber at 0900 and settled on a time for them to be there from 1200. Due to phone on roaming (the person taking the call was aware) they were to email me. 1845and been waiting at the house all day with no showing up. I emailed them throughout the day, with no reply.d”

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Posted 8 years ago

“Beware! Used these today. Got quoted £63 part to fix my boiler, plus labour. £265 later and my boiler still doesn't work, and I need another £500 of parts. Their excuse, they can't be expected to correctly estimate at the beginning!”

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Posted 8 years ago

“Beware! Used these today. Got quoted £63 part to fix my boiler, plus labour. £265 later and my boiler still doesn't work, and I need another £500 of parts. Their excuse, they can't be expected to correctly estimate at the beginning!”

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Posted 8 years ago

“What a joke! After being told that the engineer would be on site between 11 and 2, was then call just before 2 to be told that they couldn't make it until between 3 and 6. Then called at 5:30 after waiting in all day to be told that they wont be coming at all!! Avoid this bunch of cowboys!!!!”

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Plumbingforce Reviews