Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,582 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.8

Based on 2,582 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

Write Your review

Tell us how Plumbingforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the engineer worked on the boiler and left, within a short time I started experiencing severe headaches. So I called plumbingforce to complain about it and seek recommendations. I was put through to a supervisor after having spoken with the lady who booked job. The supervisor came on the phone aggressively and I was so rude as if she already had a problem with me. She will not listen at all to the complain I was making. My safety was not her concern. She kept saying we shall charge you again to send an engineer out. She was more concern about charging extra than my safety or their professionalism. It was a horrible experience. At around 2:00am the headache was so intense I started feeling dizzy and breathless. Had to call emergency engineers to cut off the gas supply. Horrible.”

Helpful Report

Posted 7 years ago

“I have booked twice through plumbing force. Both times given a time slot for me to be in and wait for the engineer to arrive. Both times I have been sat left waiting. 5 hours after my time slot began, I rang head office for the 4th time today to be told 'unfortunately we won't get anyone out to you today'. Being offered the opportunity to re-book wasn't gratefully received as I can't afford to be sat around for another day waiting for an engineer to not arrive whilst my shower is pouring out water. I would strongly recommend looking elsewhere”

Helpful Report

Posted 7 years ago

“I called and explained that I have a blocked drain in my kitchen and they sent somebody to our house, had a look at it and said it is not my job and told me that I need to call another company, actually he was not a right man for this kind of job, he was shaking and am not sure if he could use any equipment properly. For all above I have been charge a fee of £85+VAT !!!!!”

Helpful Report

Posted 7 years ago

“Having booked an emergency plumber and waited in all day on the promise plumber would attend, we were informed at the last minute that plumber would not attend and we would have to make a normal appointment on the following working day. I suspect the plumber was distracted by the sunny weather. Disappointing.”

Helpful Report

Posted 7 years ago

“Our gas boiler had problems so had no hot water. Made an appointment for 2 days ahead, they rang on the day and cancelled and re-booked for four days ahead. On the day of the next appointment they cancelled two hours after they should have arrived and re-booked for the following day. They said that they would come early so we got up early only to have them phone to say that they could not come yet again. This time they wanted to re-book 6 days ahead, but we told them that we could not believe them based on our experience so far. A very shoddy company.”

Helpful Report

Posted 7 years ago

“Was waiting in all day ment to be here between 8am and 12pm then letting us down at late notice”

Helpful Report

Posted 7 years ago

“Terrible service, never use these people.”

Helpful Report

Posted 7 years ago

“I previously left a glowing review of Plumbing Force but unfortunately after they left it transpired that we had no hot water or heating in the house. When I called them back they messed me around , the original plumber had no interest in the issue and said the control centre would call me and they never called. Basically once they had their money they had no interest in my job whatsoever. I still have no heating or hot water.”

Helpful Report

Posted 7 years ago

“Phoned 12 noon Friday for urgent plumbing repair. Was told an engineer would turn up before 5pm. No one arrived. Phoned 8:30 am Saturday and told someone would turn up by 1pm. No one turned up again. Terrible service”

Helpful Report

Posted 7 years ago

“I phoned up for my disabled and housebound friend to order a plumber to deal with his one and only toilet which was leaking. I saw the advert that says response 1-3 hours, I thought ideal. I spoke with the guy at the end of the phone and he asked to be put over to the bill payer once I agreed with the price. My friend passed over his card details. After the phone was put down my friend told me the plumbers were coming tomorrow morning which was not what I saw on the advert so I phoned up again and spoke with a woman who said they could come tonight and they would ring me one way or the other. There was no nastiness or anything. The original guy phoned me back up and said there was some confusion and he told my friend the plumbers were coming tomorrow so why was I phoning up to change it? I replied nicely that I thought the advert said there would be a response between 1-3 hours? I asked, "Was that right?" His tone changed to an aggressive one and said "I even told you they would be there tomorrow, not today" which he did not, else I would not have agreed to it. He went on "if you are going to go down the road of what's in the advert..." I replied, "I was just checking I read it correctly." Again, he replied "if you're going to go down the route of what's on the advert, I'm cancelling the plumber altogether, I don't like your attitude." I remained very calm, and asked nicely for his name, he refused to give it asking me why I would want it, I replied "It was standard customer relationship practice to do so." I urge the HR and Customer Services managers of this company to listen to our conversation and judge for yourselves. This point of contact between customer (As all card details were already handed over) and this customer service phone man was appalling. His last call to me was at 16.01 on 19/05/17, lasting 1 minute 29 seconds, to my number ending in 366.”

Helpful Report

Posted 7 years ago

“Not what was expected and no customer service, if something isnt correct Just under a year ago plumbing force replaced a boiler for me, and a few other bits, thought great job. Wasn't straight forward but the people doing it were friendly and helpful and got it done. So I called them for the annual boiler service. OMG how wrong could I have been, the engineer told me they couldnt complete the service, a pipe was leaking in 2 places, the gas pipe wasn't sleeved and identified the flue was fitted incorrectly etc etc there were 5 or 6 points with the original installation that needed fixing. This engineer was clearly embarassed. In fairness it was all arranged for Monday morning for them to come back and fix the issues (was told service was FOC and it is written on the work sheet he left me with), and it would be fixed without charge. OK thats great I thought only a day to wait with an unsafe boiler. The original engineers who fitted it came back and spent 4 hours in the house correcting the errors and completing the service. My partner signed for everything as I wasnt there, and I was charged for the service (they take your card in advance so there was no option), they sent me an invoice raised the day before according to the email! Oh and when my partner went to check, another leak had appeared so as they were still in the Van they came back in and stopped the new leak. I called to query why I had been charged for the service, and was put through to Michelle in resolutions, who wanted to know why I thought this would be free, i had explained everything so I thought it would be obvious, she left me with I will look into it and call you back, no call back in 24 hours so I called again still nothing. So far neither myself or my partner have had an apology for the poor fitting of the boiler by the engineers (one of whom is apparently an auditor) originally or from the company i.e. the resolutions manager, we spent in excess of £3500 with them at the time, and no guesture of goodwill for the inconvenience caused, the only guesture appears to have been not charging me for the original service, that couldnt be carried out due to the companies own shoddy work in the first place. I have recomended this company in the past but will never do it again.”

Helpful Report

Posted 7 years ago

“The gas engineer sent refused to check the gas safety of the fireplace, without a manual, refused to use an online manual and basically did nothing but they collected £94 instead of £79 pounds quoted. I will be taking this forward as this a dodgy firm! Avoid at all cost.”

Helpful Report

Posted 7 years ago

“Immersion heater was broken so rang up in the morning to get it sorted as no hot water. Was told that they would arrive by 2. Didn't arrive - everntually turned up past 5pm. Plumber told us he wasn't told it was immersion heater problem so didn't have the parts. However said they would get out first thing tomorrow to fix around 9am latest 11. Waiting the next day no-one arrives ring up to be told that no-one will be with us that afternoon. We were booked with friends to go out so couldn't. As a Saturday no available appointments till Monday. So left w/o hot water for three days, when could have rung someone else and got it sorted on the Friday.”

Helpful Report

Posted 7 years ago

“Will never use them again, I will be calling trading standards.”

Helpful Report

Posted 7 years ago

“Waste of time promised visit to leaking boiler failed to keep appointment made revised appointment failed again would not recommend this company at all”

Helpful Report

Posted 7 years ago

“Negative advertise Taunton area and then asked for postcode (TA2 8QA) and told that area is not covered !!!!!”

Helpful Report

Posted 7 years ago

“Con Artists. Do not use PlumbingForce!!! They came round to do a annual service. Then the engineer said that he had to turn the boiler off because of dangerous faults and that it would be £1700+vat to fix or get a new boiler tomorrow for £2000+vat. I was shocked because boiler has been working fine, but they are the experts so I trusted them. Engineer turned boiler off and left me with paperwork. So I call British Gas and in an hour they had my boiler up and running and gave me the all clear. DO NOT TRUST PLUMBINGFORCE!!!”

Helpful Report

Posted 7 years ago

Hi, sorry if this it the case and we would welcome the opportunity to look into this for you. The only reason our engineer would turn off the boiler would be due to a potential situation as per Gas Safe regulations. If you could send over the report left by the attending engineer from British Gas with your name and details of both appointments to aftersales@plumbingforce.co.uk - we will investigate this as soon as possible.

Posted 7 years ago

“Don't believe the reviews and don't use!! You've been warned! Half the reviews are fake.”

Helpful Report

Posted 7 years ago

“Beware. 0 star rating. We had a leaking radiator. We called a company called Plumbing Force to fix the leak and remove the radiator. The idiot engineer they sent out removed the radiator but just shoved the leaking taps under the floorboards - probably thinking we wouldn't notice. When we called today to have this remedied, the engineer was rude and argumentative. Worse still when we phoned to complain, the manager Michelle Doherty was even more rude, not allowing us to speak and shouting at us. Also, she refused to give me a contact for the owner. Worse still they charged us £102 for this half job and offered to complete it for another £102. Share this post to prevent other potential customers from dealing with such a poor customer satisfaction ethic.”

Helpful Report

Posted 7 years ago

“Only reason it was one star is because there's no zero. Told me to wait in four hours and then had no one to come out. Leaving me in a terrible situation whereas before I could've found someone else to do the job. Their response time claim is a complete lie!”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,582 reviews