Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,583 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang to notify a leak from under a kitchen unit near the sink that I could not identify. Ok plumber here between 3 and 6 o'clock. They rang at 3.45 to say sorry held up please call to book tomorrow. Could only offer a four hour slot the following day between 8 and 12. I explained that they were originally coming today but cancelled but it made no difference. This is not good service.”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY! Paid £500 for a job that a worker there agreed should have cost "£150 plus VAT at the most". Customer services ignored my complaint for over a month. When they did reply it was extremely rude and told me it was not my place to complain as i did not pay the bill myself (my workmen paid) I implore you not to use these Plumbers unless you wish to feel violated.”

Helpful Report

Posted 8 years ago

“I have had a very bad experience with this company. Jamima, who is supposedly the resolutions manager was extremely rude bordering on racist. The company failed to carry out the work as requested and proceeded to charge me £120. I plan to take the matter further.”

Helpful Report

Posted 8 years ago

“This company is a total disgrace and so is their conduct towards potential customers. They first agreed to arrive on 29/03/17 before 12pm. I took a morning off work and waited for them. They then rang me at 12:30 and moved the appointment forward to 18:00 so I took the rest of the day off. They failed to show and made some excuses about not having any engineers free until the following day. I took the whole day off on 30/03/17 and waited for them, the exact same thing happened again and the whole day was wasted. They then agreed to arrive on the 31/03/17 and an engineer did finally turn up for my Landlord safety certificate. He spend 2 hours checking the equipment to only receive a phone call from his boss informing him that he was not qualified to certify the gas fire and the booking had to be cancelled and made again! He assured me that someone would definitely turn up on Saturday 1st April. I phoned and confirmed the booking and was told someone would turn up before 18:00. At 17:45 I was told again that no one was available and the booking had to be postponed to the following Monday. At this point I told the company that they had cost me 3 days holiday from work and I was not willing to take another day off on the hope of someone turning up. On reading online reviews, it came as no shock that this exact experience has been shared by many other people too. This company is a total disgrace and I would urge anyone thinking of using them to proceed with extreme caution as they cannot be relied upon.”

Helpful Report

Posted 8 years ago

“I am unable to proceed with this review without 'awarding' rating stars, so I had to give one star but they actually deserve no stars. Called for emergency repair at 9.30 on Easter Saturday and was told it would be before 2 pm. They took full payment card details over the phone. Plumbingforce called later to say that the engineer was caught up and can not make the original timescale but would make it by 6pm. I phoned twice to enquire as to progress, the second time at 4.40 to find out what the situation was and was advised by a rude and curt despatcher that she was 'just about to call' to tell me that the engineer was unable to attend today and earliest appointment was following Tuesday. She was not interested in my predicament and repeated the earliest was Tuesday and did i want to cancel - I cancelled. Had they been honest up front and said that they couldn't fulfil their appointment i would have gone elsewhere. It is now too late to book anyone so there is no heating in the house in which there is a 91 year old stroke victim living. Do not use this company - from other reviews it seems that i am not the only victim of their shambolic practice of giving a time slot and being completely unable to honour it.”

Helpful Report

Posted 8 years ago

“Waste of time service, waited in all morning then get a phone call to the engineer won't make it. I will use a local trusted supplier now, not sure why i didn't in the first place”

Helpful Report

Posted 8 years ago

“Cancelled 2 appointments 10 minutes before they were due to show up and then when an engineer finally showed up he was not qualified to certify half the equipment. The 4th time they were due to show they cancelled again 30 minutes before they were supposed to show up. This company cost me 3 days holiday (time took off waiting for them) and a Saturday. I would not touch them with a barge pole!”

Helpful Report

Posted 8 years ago

“Don't advertise 3hours if you can't do it. Called, 8.30, had to chase 11.30, promised by 3, no show, chased, promised by 6, no show, then they said Saturday. Useless, expensive and untrustworthy. Day wasted.”

Helpful Report

Posted 8 years ago

“The most unprofessional service that I have ever had the mis-pleasure of dealing with. Initially called and was happy to pay significantly more than local companies as I was guaranteed a call out within 1 to 4hours. At 4pm I received a call saying that no-one could come out until Saturday (48 hours). Far too late in the afternoon to arrange any other company to come out for same day service and Tenant had been waiting all afternoon for the engineer to come. Spoke to Line Manager who clearly couldn't be bothered with my complaint. As I had no other option (due to the lateness of being informed that my guaranteed service had been cancelled) he told me that he would arrange for an engineer to come out on Saturday morning between 8 and 11 but despite having already taken £107 from my account couldn't even guarantee that! Started to come up with excuses including that people want to get back home because it is Good Friday tomorrow. I told him that I wasn't interested in excuses at which point he said he also wasn't interested and then told me he was cancelling the callout and hung up on me - I had neither been rude and had certainly not used any offensive language. Utterly disgusted with this and I am now waiting for my money to be re-funded.”

Helpful Report

Posted 8 years ago

“Arrived and within 2 mins told me there was nothing he could do. Still charged £102. Subsequent plumber isolated the shower so that it wasn't pouring out water and charged me nothing but came back and fixed at a must cheaper rate. Sorry but I really wouldn't recommend this company.”

Helpful Report

Posted 8 years ago

“The plumber that visited my property diagnosed the problem with complete confidence within 10 minutes. I should have known at that point that something wasn't right. I was quoted an amount for parts and labour, and advised that half the total amount would need to be paid up front, before any work was carried out. Plumbing force promptly took the payment but when the plumber returned, it was a different person. The second engineer said that the boiler was beyond repair, but still charged me 2 hours labour! When I requested a refund for the first call out fee, due to the engineer giving the wrong information I was rudely refused any money back. The first engineer was in the house for no longer than 10 minutes. I was still charged the full hour's call out fee, and I am still without hearing or got hot water. This is not a good company. They take no responsibility for incompetent staff and are rude and unfriendly over the phone. Do not use this company.”

Helpful Report

Posted 8 years ago

“Cancelled on me 3 times, every time promised someone the next day so I stayed home waiting and then got cancelled on again. Unreliable, very disappointed”

Helpful Report

Posted 8 years ago

“assured service1200-1500. No show. Then assured 1600-1800 Again no show. It is now 2220. Nothing will now happen. Totally untrustworthy. Rely on at your peril”

Helpful Report

Posted 8 years ago

“Terrible service, never again!”

Helpful Report

Posted 8 years ago

“I have just reported this company to trading standards for the horrendous service I received. I wish I had checked their google reviews before I booked!!!!!!!”

Helpful Report

Posted 8 years ago

“Absolute con-merchants - Avoid at all costs and IGNORE ALL 5 STAR REVIEWS as they are all posted by the company themselves!!!!”

Helpful Report

Posted 8 years ago

“Someone must be employed full time to keep posting good reviews to cancel out all the bad ones, you'll get a more accurate picture if you check further back.”

Helpful Report

Posted 8 years ago

“The boiler in my rental property went out. The new tenants had a three-week-old baby and no heating or hot water. Plumbing Force said they would have someone out on Friday evening. No show. Promised for Saturday morning. Postponed to Saturday evening. Postponed to Monday morning. Finally showed up Monday evening. Engineer spent 20 mins at the property and just said, "New boiler - £1800!" Extraordinarily poor "emergency" service for which I paid £120!”

Helpful Report

Posted 8 years ago

“Liars and thieves - avoid this company at all costs!!”

Helpful Report

Posted 8 years ago

“Every time there are bad reviews for this "company" within hours there are 4 or 5 non specific good ones, if you want to know the truth about them look further back, most people only check the first few so do yourself a favour before you loose money and look at the old reviews.”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,583 reviews