Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time promised visit to leaking boiler failed to keep appointment made revised appointment failed again would not recommend this company at all”

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Posted 8 years ago

“Negative advertise Taunton area and then asked for postcode (TA2 8QA) and told that area is not covered !!!!!”

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Posted 8 years ago

“Con Artists. Do not use PlumbingForce!!! They came round to do a annual service. Then the engineer said that he had to turn the boiler off because of dangerous faults and that it would be £1700+vat to fix or get a new boiler tomorrow for £2000+vat. I was shocked because boiler has been working fine, but they are the experts so I trusted them. Engineer turned boiler off and left me with paperwork. So I call British Gas and in an hour they had my boiler up and running and gave me the all clear. DO NOT TRUST PLUMBINGFORCE!!!”

Helpful Report

Posted 8 years ago

Hi, sorry if this it the case and we would welcome the opportunity to look into this for you. The only reason our engineer would turn off the boiler would be due to a potential situation as per Gas Safe regulations. If you could send over the report left by the attending engineer from British Gas with your name and details of both appointments to aftersales@plumbingforce.co.uk - we will investigate this as soon as possible.

Posted 8 years ago

“Don't believe the reviews and don't use!! You've been warned! Half the reviews are fake.”

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Posted 8 years ago

“Beware. 0 star rating. We had a leaking radiator. We called a company called Plumbing Force to fix the leak and remove the radiator. The idiot engineer they sent out removed the radiator but just shoved the leaking taps under the floorboards - probably thinking we wouldn't notice. When we called today to have this remedied, the engineer was rude and argumentative. Worse still when we phoned to complain, the manager Michelle Doherty was even more rude, not allowing us to speak and shouting at us. Also, she refused to give me a contact for the owner. Worse still they charged us £102 for this half job and offered to complete it for another £102. Share this post to prevent other potential customers from dealing with such a poor customer satisfaction ethic.”

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Posted 8 years ago

“Only reason it was one star is because there's no zero. Told me to wait in four hours and then had no one to come out. Leaving me in a terrible situation whereas before I could've found someone else to do the job. Their response time claim is a complete lie!”

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Posted 8 years ago

“Disgusting. Rang at 08:30 and was told the person was due to arrive before 12pm. Was called at 11:45 to say this would be delayed until 14:00. Asked to speak to the manager who spoke incredibly rudely and unprofessionally. Upon questioning the delay, he decided to throw his toys out the pram, cancel the job and hang up the phone. How pathetic.”

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Posted 8 years ago

“Initial contact with to me an emergency of no hot water and no heating - there was no guarantee of an engineer attending today! Gave me a time slot, but could not confirm I would see an engineer today! Useless to me!”

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Posted 8 years ago

“It's good to see that both "Thomas" & "Peter Langton" can both write the same review at the same time!....”

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Posted 8 years ago

“The engineer did not turn up when expected, Did not complete the work and let the boiler still leaking., did not leave any information about any faults found and overcharged from original estimate. Also he was not a local engineer. The company did not leave a method of contacting and when emailing a complain to the enquiries address failed to respond. I called out a local engineer who completed the work to a good standard for half the cost plumbing force charged for an unfinished job.”

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Posted 8 years ago

“I first wrote a review that was posted 3 months ago. My CC Co has just reimbursed my payment to these Cowboys after they constantlyrefused to answer my complaint via e mail or telephone about a faulty diagnosis re my Central heating. Absolutely sums this Co up. Do not use them & read the reviews.... whoever is suggesting they are 5 star must be on another planet. ABSOLUTE COWBOYS.”

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Posted 8 years ago

“The plumber has yet to show up despite 2 emails and phone calls. I was told the plumber would attend on two separate occasions and has failed to turn up and puts the house call back to another day. We have a leaky toilet and still waiting for a plumber! Bad service, use someone else.”

Helpful Report

Posted 8 years ago

“On the day that I requested an engineer I was told they would be here between 1 and 4 got a phone call to say they were held up so would come tomorrow between 9 and 1. Day 2, received got held up call again so would be there between 1 and 4, then got another got held up call and they would be here between 9 and 1 tomorrow deffinitely. Day 3 12.30 another call they wil be with me by 1pm 1.30 they arrived. Did not do job cut gas off said I would get 10% off for trouble but DID NOT would not recommend this firm will be seeking advice on what I had to pay out for waiting 3 days and having nothing done. And not honouring the agreement. Ombudsman next stop”

Helpful Report

Posted 8 years ago

“Useless. Over a 2 day period 1st call - running late 2nd call - still running late, not able to visit till tomorrow. 3rd call - can't be at address by agreed time 4th call - canceled again 5th call (from me) FORGET IT. I dont need companies like this.”

Helpful Report

Posted 8 years ago

“Telephone arrogance. The man that answered the phone talked over, rushed and had zero interest in engaging a potential customer. Training or hiring people who understand customer psychology and who knows how to validate with empathy would prove to grow their business.”

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Posted 8 years ago

“My condensate pump was leaking so PlumbingFarce sent someone out. He took it apart, put it back together and that was that. Put our heating back on - condensate pump was still leaking! Called them to ask for the same plumber to come out and was told we'd be charged again! I couldn't understand why as the initial problem hadn't been fixed! In the end we sorted it out ourselves and low and behold the condensate pump actually needed replacing. I've been attempting to contact them since January to obtain a refund as I don't feel we received the service we paid for and they basically keep copying and pasting the same email to me to say I'm not due a refund. I've given them my telephone number as I'd really like to discuss this with someone but they're not interested. Such a cowboy company, absolutely gutted as I feel we have been robbed”

Helpful Report

Posted 8 years ago

“I have still not heard back from you I was treated appallingly at Christmas my fire had broken I phoned plumbing force told them there was no instructions on my fire as British Gas had told me hours before when I made the appointment plumbing force told me it's not a problem they can fix it anyway they arrived promptly only to tell me they couldn't fix it as no instructions and charged me 140.00 and when I rang customer service they were rude and more or less told me to forget it I had no money to fix my fire snow on the ground this company is a rip off and I still have not had a reply to my lengthy complaint so here is my review”

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Posted 8 years ago

“They refused to attend the same day after telling me they would.”

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Posted 8 years ago

“AVOID THIS COMPANY!!!! Terrible on-site service followed up with even worse customer service. The job was half way done and the engineer left with an unprofessional recommendation. I requested a refund but after several weeks of delayed decision making, I got nothing back. On top of this, the customer service started shouting at me and was extremely rude!”

Helpful Report

Posted 8 years ago

“Never showed up took over £100 on payment, when I phoned they were very defensive and said it will take up to 3-5 days to get the money back into my account. FRAUDSTERS!! AVOID THEM!!!!!”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews