Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,633 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time service, waited in all morning then get a phone call to the engineer won't make it. I will use a local trusted supplier now, not sure why i didn't in the first place”

Helpful Report

Posted 8 years ago

“Cancelled 2 appointments 10 minutes before they were due to show up and then when an engineer finally showed up he was not qualified to certify half the equipment. The 4th time they were due to show they cancelled again 30 minutes before they were supposed to show up. This company cost me 3 days holiday (time took off waiting for them) and a Saturday. I would not touch them with a barge pole!”

Helpful Report

Posted 8 years ago

“Don't advertise 3hours if you can't do it. Called, 8.30, had to chase 11.30, promised by 3, no show, chased, promised by 6, no show, then they said Saturday. Useless, expensive and untrustworthy. Day wasted.”

Helpful Report

Posted 8 years ago

“The most unprofessional service that I have ever had the mis-pleasure of dealing with. Initially called and was happy to pay significantly more than local companies as I was guaranteed a call out within 1 to 4hours. At 4pm I received a call saying that no-one could come out until Saturday (48 hours). Far too late in the afternoon to arrange any other company to come out for same day service and Tenant had been waiting all afternoon for the engineer to come. Spoke to Line Manager who clearly couldn't be bothered with my complaint. As I had no other option (due to the lateness of being informed that my guaranteed service had been cancelled) he told me that he would arrange for an engineer to come out on Saturday morning between 8 and 11 but despite having already taken £107 from my account couldn't even guarantee that! Started to come up with excuses including that people want to get back home because it is Good Friday tomorrow. I told him that I wasn't interested in excuses at which point he said he also wasn't interested and then told me he was cancelling the callout and hung up on me - I had neither been rude and had certainly not used any offensive language. Utterly disgusted with this and I am now waiting for my money to be re-funded.”

Helpful Report

Posted 8 years ago

“Arrived and within 2 mins told me there was nothing he could do. Still charged £102. Subsequent plumber isolated the shower so that it wasn't pouring out water and charged me nothing but came back and fixed at a must cheaper rate. Sorry but I really wouldn't recommend this company.”

Helpful Report

Posted 8 years ago

“The plumber that visited my property diagnosed the problem with complete confidence within 10 minutes. I should have known at that point that something wasn't right. I was quoted an amount for parts and labour, and advised that half the total amount would need to be paid up front, before any work was carried out. Plumbing force promptly took the payment but when the plumber returned, it was a different person. The second engineer said that the boiler was beyond repair, but still charged me 2 hours labour! When I requested a refund for the first call out fee, due to the engineer giving the wrong information I was rudely refused any money back. The first engineer was in the house for no longer than 10 minutes. I was still charged the full hour's call out fee, and I am still without hearing or got hot water. This is not a good company. They take no responsibility for incompetent staff and are rude and unfriendly over the phone. Do not use this company.”

Helpful Report

Posted 8 years ago

“Cancelled on me 3 times, every time promised someone the next day so I stayed home waiting and then got cancelled on again. Unreliable, very disappointed”

Helpful Report

Posted 8 years ago

“assured service1200-1500. No show. Then assured 1600-1800 Again no show. It is now 2220. Nothing will now happen. Totally untrustworthy. Rely on at your peril”

Helpful Report

Posted 8 years ago

“Terrible service, never again!”

Helpful Report

Posted 8 years ago

“I have just reported this company to trading standards for the horrendous service I received. I wish I had checked their google reviews before I booked!!!!!!!”

Helpful Report

Posted 8 years ago

“Absolute con-merchants - Avoid at all costs and IGNORE ALL 5 STAR REVIEWS as they are all posted by the company themselves!!!!”

Helpful Report

Posted 8 years ago

“Someone must be employed full time to keep posting good reviews to cancel out all the bad ones, you'll get a more accurate picture if you check further back.”

Helpful Report

Posted 8 years ago

“The boiler in my rental property went out. The new tenants had a three-week-old baby and no heating or hot water. Plumbing Force said they would have someone out on Friday evening. No show. Promised for Saturday morning. Postponed to Saturday evening. Postponed to Monday morning. Finally showed up Monday evening. Engineer spent 20 mins at the property and just said, "New boiler - £1800!" Extraordinarily poor "emergency" service for which I paid £120!”

Helpful Report

Posted 8 years ago

“Liars and thieves - avoid this company at all costs!!”

Helpful Report

Posted 8 years ago

“Every time there are bad reviews for this "company" within hours there are 4 or 5 non specific good ones, if you want to know the truth about them look further back, most people only check the first few so do yourself a favour before you loose money and look at the old reviews.”

Helpful Report

Posted 8 years ago

“Rang at 12.12 saying i have a water leak in radiator pipe and after taking my credit card details tell me 1-3 hours. 2 hours later rang again saying the earliest they can do is 10 days later, and then asked me if i wanted to make the booking for 10 days later. Emergency plumbing!! Found a local plumber who charged 50% less and got here in 15 minutes. happy days.”

Helpful Report

Posted 8 years ago

“Arranged to have a gas cooker fitted.a time was arranged between 11.00 am and 2.00pm. In good faith gave my debit card details which was a requirement and was told the cost would be £79.00 plus vat. The engineer arrived at 4.11 pm I was told the electrical connections were not up to standard and left He was there for half an hour did not do the job and gave me a bill for £85.00 plus Vat. I phoned the office to see if they would consider a reasonable call out charge only, they were not prepared to discuss the matter at all.NOT A COMPANY I WILL EVER CONSIDER USING AGAIN AND WOULD NEVER RECOMMEND THEM TO ANYONE Be wary about giving your card details you have no come back!”

Helpful Report

Posted 8 years ago

“If this company is taking emergency gas escapes as business i.e. Telling callers to turn off @ main/exv it's dodgy at best!!0800 111 999”

Helpful Report

Posted 8 years ago

“As I am a carer I needed a gas safety certificate, they did not turn up at the time booked and called to say it would be later but they never turned up then, I called them the following day to be told they would be here by 1, I was then called after 1 by an extremely rude woman to say they would be here by 6 and then surprise, surprise I was called by the same rude woman at quarter to 6 to say they wouldn't be here at all and would I like to rearrange, as I had wasted 2 days waiting in for them I decided to cancel. Unreliable company with disgusting customer service, steer clear.”

Helpful Report

Posted 8 years ago

“Plumber was supposed to arrive by 1pm but on the day, he 'phoned to say he might not be there until 6pm!!! Then we were told he would not be there at all!! So, a day off work and all for nothing. Do not expect a recommendation from us, and if it is important, be warned that someone might not turn up.”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,633 reviews