Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.82

3.8 Rating 2,599 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plumber that visited my property diagnosed the problem with complete confidence within 10 minutes. I should have known at that point that something wasn't right. I was quoted an amount for parts and labour, and advised that half the total amount would need to be paid up front, before any work was carried out. Plumbing force promptly took the payment but when the plumber returned, it was a different person. The second engineer said that the boiler was beyond repair, but still charged me 2 hours labour! When I requested a refund for the first call out fee, due to the engineer giving the wrong information I was rudely refused any money back. The first engineer was in the house for no longer than 10 minutes. I was still charged the full hour's call out fee, and I am still without hearing or got hot water. This is not a good company. They take no responsibility for incompetent staff and are rude and unfriendly over the phone. Do not use this company.”

Helpful Report

Posted 8 years ago

“Cancelled on me 3 times, every time promised someone the next day so I stayed home waiting and then got cancelled on again. Unreliable, very disappointed”

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Posted 8 years ago

“assured service1200-1500. No show. Then assured 1600-1800 Again no show. It is now 2220. Nothing will now happen. Totally untrustworthy. Rely on at your peril”

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Posted 8 years ago

“Terrible service, never again!”

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Posted 8 years ago

“I have just reported this company to trading standards for the horrendous service I received. I wish I had checked their google reviews before I booked!!!!!!!”

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Posted 8 years ago

“Absolute con-merchants - Avoid at all costs and IGNORE ALL 5 STAR REVIEWS as they are all posted by the company themselves!!!!”

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Posted 8 years ago

“Someone must be employed full time to keep posting good reviews to cancel out all the bad ones, you'll get a more accurate picture if you check further back.”

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Posted 8 years ago

“The boiler in my rental property went out. The new tenants had a three-week-old baby and no heating or hot water. Plumbing Force said they would have someone out on Friday evening. No show. Promised for Saturday morning. Postponed to Saturday evening. Postponed to Monday morning. Finally showed up Monday evening. Engineer spent 20 mins at the property and just said, "New boiler - £1800!" Extraordinarily poor "emergency" service for which I paid £120!”

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Posted 8 years ago

“Liars and thieves - avoid this company at all costs!!”

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Posted 8 years ago

“Every time there are bad reviews for this "company" within hours there are 4 or 5 non specific good ones, if you want to know the truth about them look further back, most people only check the first few so do yourself a favour before you loose money and look at the old reviews.”

Helpful Report

Posted 8 years ago

“Rang at 12.12 saying i have a water leak in radiator pipe and after taking my credit card details tell me 1-3 hours. 2 hours later rang again saying the earliest they can do is 10 days later, and then asked me if i wanted to make the booking for 10 days later. Emergency plumbing!! Found a local plumber who charged 50% less and got here in 15 minutes. happy days.”

Helpful Report

Posted 8 years ago

“Arranged to have a gas cooker fitted.a time was arranged between 11.00 am and 2.00pm. In good faith gave my debit card details which was a requirement and was told the cost would be £79.00 plus vat. The engineer arrived at 4.11 pm I was told the electrical connections were not up to standard and left He was there for half an hour did not do the job and gave me a bill for £85.00 plus Vat. I phoned the office to see if they would consider a reasonable call out charge only, they were not prepared to discuss the matter at all.NOT A COMPANY I WILL EVER CONSIDER USING AGAIN AND WOULD NEVER RECOMMEND THEM TO ANYONE Be wary about giving your card details you have no come back!”

Helpful Report

Posted 8 years ago

“If this company is taking emergency gas escapes as business i.e. Telling callers to turn off @ main/exv it's dodgy at best!!0800 111 999”

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Posted 8 years ago

“As I am a carer I needed a gas safety certificate, they did not turn up at the time booked and called to say it would be later but they never turned up then, I called them the following day to be told they would be here by 1, I was then called after 1 by an extremely rude woman to say they would be here by 6 and then surprise, surprise I was called by the same rude woman at quarter to 6 to say they wouldn't be here at all and would I like to rearrange, as I had wasted 2 days waiting in for them I decided to cancel. Unreliable company with disgusting customer service, steer clear.”

Helpful Report

Posted 8 years ago

“Plumber was supposed to arrive by 1pm but on the day, he 'phoned to say he might not be there until 6pm!!! Then we were told he would not be there at all!! So, a day off work and all for nothing. Do not expect a recommendation from us, and if it is important, be warned that someone might not turn up.”

Helpful Report

Posted 8 years ago

“Engineer arrived promptly, paid the £102 for the call out. Said he would fix the boiler and give us a quote for the spare parts. Heard nothing. Phoned Plumbing Force, after three days, they promised we would hear on the same day between 4pm and 6pm. That was several days ago, and have heard nothing. Don't bother. Still without hot water, and have a vunerable adult who needs care in the house.”

Helpful Report

Posted 8 years ago

“I booked with 3 days notice for a call out on a Friday between 12pm and 3pm, and was notified on the Friday at 2.45pm that they would not be able to attend my job, so it was re-booked for the following Monday between 12pm and 3pm again, and once again I was telephoned on the Monday at 14.17 advising me that they could not make the time frame and would I extend until 6pm! which I refused. I had already wasted 2 days waiting in, so have requested that the booking is cancelled and that I am refunded any upfront charges that I paid. I would not recommend them to anyone. Poor organisation and unacceptable time wasting.”

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Posted 8 years ago

“Engineer came out to service boiler , but had no interest in boiler went round looking for fault then made hole in my wall saying there was no sleeve when there was ! Switched my gas off , left without serving boiler and charged me £94.80 one very unhappy customer”

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Posted 8 years ago

“They advertise an emergency 1-3 hour call out service. I have just phoned them due to an emergency. Only to be told this service is Monday to Friday in office hours! What's the point of that???”

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Posted 8 years ago

“Complete cowboys, do not use them as they steal from you”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,599 reviews