Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged for the call out up front, when their fitter arrived (without bringing any equipment in to the house) he had a quick look at the report the National Gas Emergency service fitter had left then checked the meter had a quick look at the offending boiler and told me because the meter was sealed off he couldn`t touch anything. A total ripoff I would not touch them with a barge pole. The service was a total waste of time.”

Helpful Report

Posted 8 years ago

“I called the Control/Call centre in the morning to report a leaking shut-off valve. I also mentioned I had no hot water or heating. The operator advised I would have an engineer between the time of my call and 4pm. They said I would also be contacted when the plumber was on their way.... I heard nothing and at 4pm I called again to be told they would contact the engineer and call me back. I heard absolutely nothing from them after that?! I was extremely disappointed with this service & would advise anyone else to think twice before using this service.... plus they also took my credit card details when I booked the call..??? Fortunately I managed to contact a local plumber who attended and fixed the problem in no time at a fraction of the cost quoted by the call centre.”

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Posted 8 years ago

“I was told they would arrive between 8 am & 12. The person didn't arrive until 4:30 pm, leaving my wife and 2 young kids at home all day.”

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Posted 8 years ago

“1) Did not contact me to tell me that heating engineer would not be coming until I phoned just before closing time. 2) Price of spare part (£385) over double the amount that I could have obtained it elsewhere. 3) Estimate given for 'parts and labour' only included parts. 4) Engineer left water heat on maximum. Lucky not to scald ourselves. 5) No reply to polite email asking for comments. 6) No reply to polite letter sent asking for comments”

Helpful Report

Posted 8 years ago

“I can't say I'm impressed. Our plumbing is actually insured but we wanted someone to come out urgently as water was gushing out of the overflow. I also worry about losing water and heating since I am a carer for my 86 year old mother. Phoned 11am. The call centre told me that someone would be with me by 2pm. At around 12pm someone phoned to say they were on the way. No one by 1pm and so I phoned them and they told me I couldn't have had any call (?) but that the plumber was delayed and would not be with me until 2-4pm. He actually arrived at 4pm. Told me that it could be left overnight (was safe) but better for my insurers to fix because it would be a 2-3 hr job, although didn't say exactly what the problem was. I know he told me upfront that it was £118 but I think if they fail to meet their promises re arrival time and fail to diagnose the problem then that is steep. Better to go with a company that does not charge a call out fee than these sharp practitioners.”

Helpful Report

Posted 8 years ago

“Phoned this company at 10am on Saturday morning as we had a major sewerage leak backing up through kitchen sink and toilet, was told that a plumber would be with us before 1pm, no show from anyone, received a call at 1.30 pm to say that a plumber would now be with us before 1pm on the Sunday, nobody turned up and no phone call to explain why, had to get another company to assist this morning ( Monday ) and problem was solved within two hours, I have to say that when I phoned plumbing force this morning to ask for a refund of £118.00 which was taken from my account the receptionist was very apologetic and polite and returned our money forthwith, not a company that I will contact again I am afraid .”

Helpful Report

Posted 8 years ago

“Very disappointed with the service I received. I phoned Plumbingforce this morning and was promised that a plumber would be with me between 10 and 1pm, calling me 30 mins before. At 12.50 I called to find out where the plumber was and I was told they were running behind schedule. I was then called 5 mins later to say they were unable to get anyone out to me until Monday. We were then left without any heating or hot water for the whole weekend. Very poor communication and poor service. I would definitely not recommend this website.”

Helpful Report

Posted 8 years ago

“Had an awful experience with this company, they are bully’s who will try and intimidate you I rang to speak to the office about a concern I had about work completed the previous day, the “manager” I was put through to, wouldn’t even let me speak, as soon as I started speaking she called me liar, she wouldn’t even listen to me without jumping to conclusions about what I was trying to say, the “manager” kept coughing down the phone at me which was truly disgusting and when I asked her to stop, she screamed at me and told me that I was out of order and told me to email! Surely a more professional company and “manager” would have actually listened to what I had to say without constantly interrupting me calling me a liar, investigate and come back to me, this “manager” was just completely rude and unprofessional to a customer, I didn't even get a chance to actually tell this person what the actual concern was as she cut me off when I first starting speaking by calling me a liar after I had hung up the phone, the "manager" then rang me back to gloat at me and when again I tried to explain what had happened she wouldn’t even listen to what I had to say, I have never worked with such an unprofessional company, my 7 year old daughter knows how to deal with people better than this “manager” shocked to say the least that someone would actually behave this way – just reminded me of a school bully – Stay away from this company – totally unprofessional.”

Helpful Report

Posted 8 years ago

“Unqualified plumbers who rob people for their money. If you like to throw your money out of the window book these cowboys today! Plumbers don't show and are not qualified to fix anything. On top charge you money for doing nothing.”

Helpful Report

Posted 8 years ago

“Billed me and did not repair the heater, the engineer was clueless and doubt he was even qualified, he left the haeter in pieces and said he would return but didnt and they charge before he even got here! Do not pay them with your card!!”

Helpful Report

Posted 8 years ago

“Sorry for the long rant but I had a very nasty encounter with this company and want to warn others! I made an appointment for a repair/service for a domestic gas fireplace, and was assured on the phone that their engineers could fix any make or model. I (stupidly) handed over my card details to secure the booking and was told payment would be taken on completion of the job. They charge a fixed labour rate for the first hour, then by the half hour after that. I was told I'd get a call half an hour before the engineer arrived but he showed up with no such call. When the engineer arrived the first thing he said was "oh I've never seen one like that before" - not a good sign. His manner was strange, and 40 minutes into the hour he had not made any progress aside from confirming that the remote control batteries were indeed new (as I'd told him) my licking every battery in the house - I'm not kidding. He had the user manual, as requested, but did not seem to have any plan of action, just kept saying "This is dead as a doornail", "This is dead as it gets", which I did not find particularly informative. He then said that the manual was "quite vague". At no point did he ask for the installation manual or tell me he needed this. I then looked online myself and found an installation manual, which I showed him on my computer screen and he spent some time scrolling through, reading and rereading sections aloud. He had never heard of Faber (a very large and well-known brand) but on seeing that they were owned by Dimplex, said "There might be a Dimplex office in the UK mightn't there?". At this point I asked if he thought it was something he was able to fix. He said that it was either the receiver or the gas (and kept repeating "either the receiver or the gas" several times) but didn't answer my question of whether he would be able to get it working. I then asked how long he would need, and he responded with the same "it's either the receiver or the gas" and then said he needed to do a gas check. The next 15 minutes were spent inspecting my gas meter. When he returned I asked him again how long he thought it would take, as we were approaching the end of the first hour and didn't seem any closer to identifying the problem, let alone fixing it. I said that if it's not a model he feels confident with then he should say, and I would contact the manufacturer to find a specialist installer. He then started telling me "I'm an engineer, you're not", which I fully acknowledge, but is not how I expect to be spoken to in my own home by somebody I'm supposedly paying to do a job. I told him that I didn't want to indefinitely keep clocking up hours and end up being charged hundreds of pounds without being able to get the fireplace fixed. I felt that his manner was unpredictable, and that he did not have enough knowledge of this particular model of fireplace, so I said that if he can't say how much more time he needs it would be better if he's honest with me and we can find someone else. He understandably seemed a little upset by that, and kept telling me "I'm an engineer, I'm an engineer". At this point I asked him to leave my house as I did not feel that he was being honest or communicating with me appropriately. I refused to sign his work report, so did not authorise them to take the payment. I then phoned Plumbingforce immediately, and was put through to 'Dispatches' who had me on hold for around ten minutes while they spoke directly with the engineer. I was informed that I would still be charged as I had asked the engineer to leave - which was solely on the basis of him being unable to either complete the job or communicate with me, the customer, as to what he planned to do or expected timescales. I eventually spoke to Michelle, the 'Resolutions Manager' who was extremely rude, shouted over me, refused to listen to my complaint and hung up on me twice. She did the same to my partner when he called soon after. I have sent an email complaint (they won't deal with anything over the phone) but have still heard nothing back. This company is a joke - they employ unprofessional, inexperienced engineers and untrained, rude administrative staff, then charge you hundreds of pounds for doing nothing at all. DON'T USE THEM! UPDATE 14/02/17: Over a month later my complaint has still not been acknowledged by Plumbing Force, despite follow-up emails. They refuse to discuss anything over the phone. I have now had to open a dispute with my bank to try and claim my money back. This company is seriously dodgy and have no customer service whatsoever. They also clearly employ someone specifically to screen and block negative reviews online - surely more efficient to just provide a decent service in the first place?!”

Helpful Report

Posted 8 years ago

“Total waste of time. Avoid, you will not get anything but lies...”

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Posted 8 years ago

“Promised a plumber between 14:00 &18:00.We, being elderly people, wait with no heat or hot water. No plumber! 17:50 a call to say that we were the first morning slot between 8:00 & 9:00. Same person phones to say that he has got it wrong & we would not be the first slot.... rude waste of time. Hours wasted on this UN professional firm.. Good advice. Avoid...”

Helpful Report

Posted 8 years ago

“Very poor service no one came out to me after three days posted this one.”

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Posted 8 years ago

“I booked a call out for a Saturday waited in all day and no plumber arrived. I called the contact number but only got an answer phone and nobody bothered to call me back. So another 24 hours about any heating on call this weekend of the year and I'm left to pay surcharge for something to come out on the Sunday. Not impressive”

Helpful Report

Posted 8 years ago

“I have been re-scheduled twice so far, still haven't received the help I needed and am almost 2 weeks into the process of not having a fixed shower. For both of the times the engineers were meant to come I booked time off work as well, so a real waste of my time.”

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Posted 8 years ago

“I called this company at 8.15am on Saturday for an emergency appointment and was told someone would be with me before midday. At 11.45 I was phoned to say the plumber would arrive before 4pm. At 3.25pm someone called to say the earliest someone could come would be Monday. Far too late for me to book someone else. Shockingly poor service. Use at your own risk.”

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Posted 8 years ago

“they didn't come on the day they were suppose to come and charged the full amount of £118 for a job that they could not carry out.”

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Posted 8 years ago

“Untrustworthy - Just read the reviews. Horrible to deal with and after every penny you have”

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Posted 8 years ago

“#Plumingforce DO not deal with this Cowboy Company, Very unprofessional and no Complaints procedure I talked to a Mike who claimed to be a manager and rather than listening to a valid complaint became aggressive and hung up on me - they will loose business for the sake of there 1 hour fee, Engineer only out for 15 minutes of this and refused to rebook.”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews