Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,633 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total waste of time. Avoid, you will not get anything but lies...”

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Posted 8 years ago

“Promised a plumber between 14:00 &18:00.We, being elderly people, wait with no heat or hot water. No plumber! 17:50 a call to say that we were the first morning slot between 8:00 & 9:00. Same person phones to say that he has got it wrong & we would not be the first slot.... rude waste of time. Hours wasted on this UN professional firm.. Good advice. Avoid...”

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Posted 8 years ago

“Very poor service no one came out to me after three days posted this one.”

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Posted 8 years ago

“I booked a call out for a Saturday waited in all day and no plumber arrived. I called the contact number but only got an answer phone and nobody bothered to call me back. So another 24 hours about any heating on call this weekend of the year and I'm left to pay surcharge for something to come out on the Sunday. Not impressive”

Helpful Report

Posted 8 years ago

“I have been re-scheduled twice so far, still haven't received the help I needed and am almost 2 weeks into the process of not having a fixed shower. For both of the times the engineers were meant to come I booked time off work as well, so a real waste of my time.”

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Posted 8 years ago

“I called this company at 8.15am on Saturday for an emergency appointment and was told someone would be with me before midday. At 11.45 I was phoned to say the plumber would arrive before 4pm. At 3.25pm someone called to say the earliest someone could come would be Monday. Far too late for me to book someone else. Shockingly poor service. Use at your own risk.”

Helpful Report

Posted 8 years ago

“they didn't come on the day they were suppose to come and charged the full amount of £118 for a job that they could not carry out.”

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Posted 8 years ago

“Untrustworthy - Just read the reviews. Horrible to deal with and after every penny you have”

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Posted 8 years ago

“#Plumingforce DO not deal with this Cowboy Company, Very unprofessional and no Complaints procedure I talked to a Mike who claimed to be a manager and rather than listening to a valid complaint became aggressive and hung up on me - they will loose business for the sake of there 1 hour fee, Engineer only out for 15 minutes of this and refused to rebook.”

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Posted 8 years ago

“Don't use them. Very expensive and rude on the phone when I had a query . I specifically asked them to call me before doing work but they didn't. £300 to change a ball cock !!!!!! NEVER EVER USE THEM AGAIN”

Helpful Report

Posted 8 years ago

“Terrible experience, twice my boiler service got cancelled because the engineer was stuck on a job. I didn't dare wait in again on day 3 for the inevitable to happen again. The visits are clearly poorly organised. The Resolutions Manager was 'too busy' to take my call I can honestly say I have never been so cross with a company. Please don't waste your time, the company is not as professional as their website looks.”

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Posted 8 years ago

“Very very very bad service I booked an appointment with this company for a work abt gas leak in the house they took my whole details of card an all booked an appointment for me an at the end after 3 hrs later they call me back and say they can't come on the day. On top they are saying to me plz go through our guidelines. Very very very bad derive I wold have not given them a 1 star also if there was zero before . Never will recommend anyone .”

Helpful Report

Posted 8 years ago

“Bad customer service and over priced. Leak came back within 24 hours.”

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Posted 8 years ago

“Very disappointed, searched online for an emergency boiler engineer. This was the first result, map shows that the service covers my area but told on the phone that they don't.”

Helpful Report

Posted 8 years ago

“Booked for a boiler service at a cost or £118 arrived over 2 hours late started the service then was told I had a leak he shut the gas of and told me to get in touch with the national grid before leaving boiler was not serviced.To say they are supposed to be corgi registered gas engineers you would think they would be able to fix the problem but customer service seems to be non existent.2 days without heating got a proper gas engineer in found the leak which was on the boiler now up and running.calling this company cowboys is to polite”

Helpful Report

Posted 8 years ago

“This Company shouldn't be in Business. BEWARE. ABSOLUTE COWBOY's I used them to investigate a problem with my Central Heating. Although they came within 3hours they misdiagnosed the problem, charging for a part that worked prefectly well together with a Labour charge that is downright obscene & after a £120 + vat call out charge as well! The Problem persisted but when I called I was told that if it wasn't a misdiagnosis I would be liable for another call out charge! A Independant Engineer verified the misdiagnosis & was traced to a faulty pump, £85 to replace + his labour..... basically less than 25% of the rip off charge that these bandits charged. Various attempts to contact via e mail to discuss the misdiagnosis & costs associated have fallen on deft ears. I paid by CC so will take the issue up with my CC Company. AVOID THEM AT ALL COSTS.”

Helpful Report

Posted 8 years ago

“BE WARNED, booked a plumber as needed one ASAP, they said they would be with me that afternoon, got a call saying that plumber was held up & wouldn't be with me that evening, rebooked the next day, I had to ring them the next day late afternoon to find out where plumber was only to be told again that plumber is held up & wont be with me that evening, i was told it was rare for this to happen, wish i had read reviews first as i can see from the reviews this is not rare & happens all the time. I cancelled them only to discover that they had placed on hold the initial fee for the job even though they did not attend and it took over a week for the funds to be made available to me again - SO NO PLUMBER AND FUNDS PUT ON HOLD FOR A WEEK - I WILL NEVER CALL THIS FIRM AGAIN AND YOU DO SO AT YOUR OWN RISK.”

Helpful Report

Posted 8 years ago

“Emergency call out booked in 3 hour slot. When no-one appeared, we phoned. Eventually plumber came out (diverted from another area) and was helpful. Put boiler "at risk" and said company would phone following day to sort additional work. Nothing heard since. Have phone and got cut off after a long wait. Have emailed. No response.”

Helpful Report

Posted 8 years ago

“Oh my goodness, I do wish I'd seen all the other reviews for this company and not believed the glowing ones on the home page. ( who put them there ? are they genuine ? ). This is the first time that I've ever written a review of a company to be posted on line but I feel really angry about the service I received from this company who doesn't know the meaning of customer service. The employee who takes bookings and answers the phone is incapable of listening. When I phoned to query the service I received and charges and to voice my complaint she constantly interrupted me and spoke over me. She was deeply defensive ... I guess she's used to these types of phone call. Sadly our phone call was not recorded. This is the lady who took my booking to fix my Keston boiler that is working intermittently but didn't tell me that without the error code, the engineer will not even try to fix the problem. But he will still take my money. He was with me for fifteen minutes, spent a couple of minutes in the room where the boiler was, not sure he even looked at the boiler, and the rest of the time telling me why he wasn't going to look. Then took the substantial call- out charge on my debit card and filled in the companies work form, which I refused to sign as no work has been done. Apparently the owner is called Mr Edwards who will be getting a separate registered letter from me as the first stage of trying to get my money back. If I'd wanted to give away close to £80 on Tuesday morning and see nothing back in return I'd have given it to a homeless charity and not Mr Edwards. Please read all reviews before making a judgement about using this company. .”

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Posted 8 years ago

“Absolute rip off merchants. DO NOT use this company, they are only interested in making money on the call out charge. We called them out to check and fix our saniflow toilet. After 45 mins of so called checkin the pump, motor and apparently for blockages, and the remaining 45 minutes just chatting the plumber said we need a new toilet which will cost a total of £800. They assured us when we called that they were specialists in Saniflo. Not happy with the lack of knowledge their plumber and customer serivice shown, we call another company out who checked and found a blockage in the pipe and also said their was a part that needed replacing and can be replaced. He only charged us £250. We paid 175 to Plumberforce and they did nothing other than come out to make the call out charge money. I will be writing further reviews on this because these people are disreputable. Wembley London”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,633 reviews