Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service.can not meet promise to send out engineers in given time slot. Should be closed down.”

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Posted 8 years ago

“Terrible. Booked an emergency appointment between 12-3pm and company did not call or turn up on time.”

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Posted 8 years ago

“Appalling. A Gas Engineer was booked on Wednesday 18th Jan for the following morning slot to meet an estate agent at a new property. Twice on the Thursday it was postponed. Throughout Friday it was put further back with a final assurance he would appear today. He cancelled the estate agent yet again saying he wouldn't be turning up but would arrive on Monday. I have cancelled the job with Plumbing Force as their service is a disgrace. Appalling. The only saving grace has been Holly in their Customer Service department who has been most apologetic.”

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Posted 8 years ago

“Horrible horrible horrible traders . Watch out!!!. Totally utterly disappointed”

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Posted 8 years ago

“I called this company to install my brand new cooker. They did less than hour rubbish work(no ignition) and left me with a bill of £220. Daytime Robbery. They do not deserve to be in the market place. Filthy unscrupulous traders”

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Posted 8 years ago

“Dear oh dear, what awful reviews this company does have! I have complained about their work, by telephone, e-mail, and in writing in November and again in December, to no avail. I am now taking this matter through the courts if I do not hear within 14 days. I really could not recommend such a dilatory company. Find another one!”

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Posted 8 years ago

“DO NOT USE THIS COMPANY This firm is full of unreliable and unprofessional people. I had very bad service from them, they kept cancelling my appointment and pushing it back stating that the gas engineer is stuck at another job.This went on for two days until i had to cancel the job as I could see that this could go on for a week. I am a working person and had to take time off work to have this sorted but unfortunately I lost two days waiting for unreliable and unprofessional rude people. Do not use them unless you have time to waste”

Helpful Report

Posted 8 years ago

“Called at 3.00 pm because my cooker had a gas leak. I was told to switch off the gas at the mains and someone will be with me by 6pm. They called at 5.15 pm to say the engineer cant make. Rebooked for next day 1 - 4, Called at 3.00 pm to say that they have no gas-safe engineers in my area. That's 2 DAYS NO COOKER, NO HEATING, NO HOT WATER!!!! SHAMEFUL!!!!!”

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Posted 8 years ago

“Wish I had read the reviews before trying to use this company. Had an engineer booked for Wednesday between 8am-12pm. At 12 they phone up saying he is running late will be with you between 13pm-17pm. At 17pm they phone and advise he wont make it but will book him in for the following morning again, Thursday between 9-12. Just took another call to advise it will now be between 15pm and 18pm.... just ridiculous... will he turn up or will it be another phone call :-(”

Helpful Report

Posted 8 years ago

“Was charged for a quote at call out fees prices when I specifically checked that would not be the case.i was told our quote and work was on record and that the work would be undertaken at same time. I was told on the engineers arrival that our old quote was rubbish, we had been told wrong information by their engineer and massively overpaid for a boiler we didn't need. When I rang to discuss this I was greeted with a vile woman whom refused to even listen to the issue, told they are taking the money any way and that she would no longer speak to me!! No customer service at all and no way approaching the company to get my money back. This is unlawful practise and down right thrift. I'm disgusted at how I've been spoken to and can not believe this person is able to represent this company.we have taken it to the ombudsman as we have no other route to follow. Please beware when using this company. They refuse to even speak to you and don't employ trust worthy work men.”

Helpful Report

Posted 8 years ago

“Warning do not use this company!!!! Miss quotes .. and installed incorrect boiler for a job at a cost of over £3000. No customer service. Is this really a legit company!!!!”

Helpful Report

Posted 8 years ago

“Booked an appointment to see an engineer - advised after the event that he wasn't coming. Booked another one, same thing happened (it takes me an hour to get the site & went expressly to meet the engineer on both occasions) so I have wasted 2 days & x4 hours driving just to get a quote.... I was glibly told I should make a third appointment....really ? Seemed very little concern for customer service, customer satisfaction or good old fashioned courtesy. Needless to say I wont be making that third appointment......”

Helpful Report

Posted 8 years ago

“After a leak in my bathroom I called plumbing force as I felt I had an emergency. I contacted them by e-mail first and had no response at all. On the phone I was given an important between 10 and 2 but no-one arrived. I rang at 4 and was told someone was on the way. At 6 there was still no one here. I was told that the plumber had injured himself on the last call and would be completely unable to come. I was offered an appointment for the following day but I decided to find another plumber. A complete waste of time.”

Helpful Report

Posted 8 years ago

“Booked an appointment for engineer/plumber to come back and do rework. They rescheduled four times and when explaining our frustration the person handling the call brushed us off and said that's the only time. I have never in my life come across a incompetent organisation like Plumbing Force. They can't even get their spelling correct on their website.”

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Posted 8 years ago

“They came to change two taps over for new ones i had no leak they left after changing taps five mins later i have a leak had to stop water over night they supposed to come today no phonecall no plumber what a joke.”

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Posted 8 years ago

“The plumber arrived to deal with a toilet cistern leaking from the base. He was in the apartment for no more that 20 and said that I needed a new cistern. He did not remove the cisterm of look directly at the join that was leaking. He said that the toilet would need to me pulled out. After he left I dismantled the cistern myself. A push on join has become detached. I reattached the join and added some sealant. I was charged £144. The plumber was young and appeared in experienced.”

Helpful Report

Posted 8 years ago

“Should be called Plumbing Farce. Shocking. If there was the option of scoring no stars that's what they'd get. Initial response was good however leak continued post repair. Not a problem, parts under warranty and they said they'd get someone out to me. I've taken a total of four days off work waiting for them. As I type this they are again not coming until supposedly later. I've had engineers stuck at jobs, engineers vans breaking down, engineers going sick. I'm waiting for excuses relating to natural disasters and cholera outbreaks.”

Helpful Report

Posted 8 years ago

“We used these plumbers for a leak from our airing cupboard. They didn't turn up the first two times - after us waiting around the whole day and many phone calls asking them where they were and them promising they would be there. But the third time they managed to show, we had to pay an hours rate for someone to take a look at it (and do nothing) at £144 and then another hours rate for them to fix it, plus parts. We figure it's all over, but the leak didn't go away, so we ring up again and they said they would come out free of charge under the guarantee but we would have to pay for any extra parts. They didn't show up on the day they said they would and rearranged on a day we were working without even telling us (we find this out after calling them) after much deliberation I asked my mum to come over whilst we were out and wait for them to arrive. They turned up this time, but my mum was appalled - this man showed up with no equipment and took his muddy shoes all over my house, he got his phone out to use as a torch and after 10 minutes informed my mum that there was a second leak and therefore we had to pay £144 (an hours rate) for him simply to come out and tell us this. She obviously argued but got nowhere and signed a bit of paper that she was told was simply proof that he was there - unbeknown to her this was agreement for them to take the payment from our account. I call up to complain and the most unprofessional person I have ever met in my life shouted down the phone at me, called me a little girl screaming like a banshee amongst other things. I obviously said I didn't want anyone else from that business anywhere near my house again and she told me where to go -well that's great as they'd already taken the money. She was so appalling that I was in tears by the end of the phone call - I asked for the manager and she claimed she was - heaven forbid. For some people £144 (considering we had already paid £400 to fix the problem in the first place) isn't a lot of money, but for us, taken without our permission or with any warning is a big deal. Luckily we paid by credit card and are now disputing the payment so fingers crossed will get our money back, but don't take this risk, don't use these con artists”

Helpful Report

Posted 8 years ago

“Took our money without permission”

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Posted 8 years ago

“Had a drain blockage. Explained the problem over the phone and someone was sent out very promptly which was good. However, that was the only good part of the service as he failed to clear the blockage, left sewage all over my garage as he was not careful with the drain rods and wanted to charge £300+vat for not solving the problem. I then spent an hour bleaching the area to clean up after him. We found another company who unblocked the drain within 10 minutes of arrival with no mess and not only that, put a camera down the drain to make sure the pipes were properly cleared and jetted to wash the pipes through and all for just £90. I will never, ever use Plumbing Force again.”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews