Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised engineer visit however engineer turned up 24 hours late. Warning notice on boiler, promised quote for repair work within 48 hours - 10 days later still waiting”

Helpful Report

Posted 7 years ago

“I initially had a good experience. A shower that was continuously flowing and would not turn off was turned off by good bloke sent by plumbing force withing the allotted 3Hr time frame. He stopped the water running and advised what to do next. However, when attempting to book a plumber for the second time the system failed miserably. Day 1 - was told someone would be with us between 9 and 1, didn't happen. No one called us to let us know so I called back and was told they'd have someone with us between 2 and 6pm, didn't happen. Again, no call to say they weren't going to make it. Called back and was told that they'd have someone here in the morning between 9 and 1. Day 2, guess what, no one showed up, no one called to say they weren't available. I called back and asked for immediate refund of deposit paid. If that isn't in my account soon I'll be straight back on here to let you all know! A terrible service, if you get a plumber on time I think that's just luck on the day not adequate planning by plumbing force. At those prices guaranteed appointment keeping should be delivered - they're not cheap!”

Helpful Report

Posted 7 years ago

“I ‘booked’ online - actually it was simply a messaging service - no problem with that. On receiving no reply I ran in a couple if hours later to be told that my area - Stockport - was not covered and that the nearest plumber was two hours away. Still not a problem I assumed that I had misread the website. However, on checking, Plumbforce’s coverage map covers the whole of the north of England. And so I rang again to double check to be told that the map needed altering. Very unprofessional and wasted several hours of my time and making it more difficult for me to resolve the problem”

Helpful Report

Posted 7 years ago

“Disappointing. Arranged for an emergency heating engineer appointment (4hr window). Waited. Got a call 4 hours later to tell me no one was available until the next day. What’s not clear about the word EMERGENCY?”

Helpful Report

Posted 7 years ago

“Booked an engineer for next day by telephone. Took the day off work, and was told engineer over ran so rescheduled. This happened again the next day! so rescheduled again. Today is the 3rd day taken off work. Booked a first call first job 9-12 slot. I rang them at 9 to check if an engineer was coming, and was assured one was on the way. Plumbing force called me at 10:35 to say the engineer was held up on another job so I cancelled the request. So, if you want to lose 3 days wages, be lied to by successive telephone call handlers and be left in the cold, call this company; they're first rate atbeing absolutely useless! You're better off phoning plumbers/gasfitters direct, at least they'll tell you the truth.”

Helpful Report

Posted 7 years ago

“As the previous person, I called to make an appointment, I told the lady on the phone my details, i also mentioned I am being treated for cancer and must get my boiler fixed, she told me the prices, booked me for that afternoon, then later on a man called to say they would not be there until the next day pm, He was very abrupt, to the extent I would say he was rude, he also came across as if he was pissed off with something ( maybe me ) I was told by him after he asked how much my quote was, when I told him, he said, "well that's not our emergency quote, that's the std charge", I said "how would i know if no one had said" I managed to get another firm to come out that afternoon, rang this company back, and cancelled. I will never use or promote this company. Christopher Peacher, Norfolk”

Helpful Report

Posted 7 years ago

“I called them yesterday 9am. Was told next available slot was 10 till 2. Great. Booked it (boiler repair). In the afternoon they called to say they could not make it, would be 8 till 12 tomorrow. At 12 they rang to say it would be 2 till 6. I've just rang them to cancel it. They are totally unprofessional. The website says same day boiler repair, 1 to 3 hour response. Wish I'd read all the similar reviews before wasting my time with them. Cowboys”

Helpful Report

Posted 7 years ago

“Horrendous customer service, avoid this company at all cost”

Helpful Report

Posted 7 years ago

“Phoned around midday on the coldest day of year was promised engineer by 6pm. Just before 6 they said could not make it. My gripe is why advertise 1 to 3 hour service if they cannot fulfill promises?”

Helpful Report

Posted 7 years ago

“Do not touch this company. Boiler broke down, I arranged emergency call out for Saturday 12-4pm. They called 3.30pm to say "delayed" but would get to me by 6pm. They called 5.30pm to say they could not get to me that day, closed Sunday, re-arranged for Monday morning 9-11am. They called Monday 11am to say they would get to me by 3.30pm. They called 3.30pm to say they wouldn't be able to get to me until Tuesday. I then cancelled in despair.”

Helpful Report

Posted 7 years ago

“Very bizarre company - avoid!! My boiler stopped working this morning. I phoned and was said they could send someone this afternoon by 4pm. At 4pm I got a call to say they actually couldn't get anyone to me today. By this point I'd read a lot of reviews citing the same experience so decided not to bother rebooking for another day. I am not sure this is even a genuine company. Their website has some basic grammatical errors (always a red flag for something a bit dodgy), and they wanted to take card details over the phone to secure the booking. Also every time I went to the website home page, the contact phone number changed - very odd. In short, avoid these people and find a reputable local tradesperson even if that means waiting a few days.”

Helpful Report

Posted 7 years ago

“Awful. Despite an inflated fee compared to a competitor I agreed for them to come and repair my faulty boiler as they said they could do same day before 3pm (competitor said after 3pm) 3pm came and no engineer. I called twice and spoke to 2 rude staff who clearly didn’t give a toss, despite it being the coldest day of the year and I’ve a 4 and 2 year old to be told they couldn’t guarantee a visit. Appalling. I will be checking bank statement to ensure they’ve not taken the staggering £120. Utterly appalled they get away with this.”

Helpful Report

Posted 7 years ago

“Booked appt for Saturday AM. Told plumber running late then told he can’t make it. After visit the shower was still faulty. The landlord arranged a visit to fix the problem and without my consent they took the fee from my credit card. I call this theft! The shower is still faulty!”

Helpful Report

Posted 7 years ago

“emergency appointment booked at 3 am for a leaking boiler to be seen between 8 am - 12 pm. The call centre forgot to mention they don’t cover my area. Left with a leaking boiler for the rest of the week as NO ONE can come out for emergencies atm. Wouldn’t have been wiser to mention it before?”

Helpful Report

Posted 7 years ago

“Phone yesterday for a 1-3hrs only to get a pnone call at 5pm to say no workman able to do job, then rebooked for to-day again a 1-3hrs responce , only today the same phone call to say unable to attend agin, in the mean time I still have no heating, water and a tricle of water down my wall. at £95 first hr and £45 for every other half hr you think they would do what the website claims 1 to 3 hrs RESPONCE !!! very poor service I would not recommed this company if you need the job doing swiftly”

Helpful Report

Posted 7 years ago

“Was given day and approximate time for the installation of a duel fuel cooker. Received a call on the day to say no one was available and next possible date the following week.”

Helpful Report

Posted 7 years ago

“Booked an appointment then told they couldn’t make it. Not impressed.”

Helpful Report

Posted 7 years ago

“Called upon to fix faulty pumped shower. Charges were excessive, and when called back because shower still not working, could find no fault. Suggested might be another issue then debited their fresh call out charge without notice. Am now out of pocket well over £1,000 and still have faulty shower. Recommend do not get involved.”

Helpful Report

Posted 7 years ago

“We needed to connect our new cooker, when gas engineer George Onslow came to our house he found our old cooker has high voltage cable, to show that he has done the job, he disconnect and connect again our old cooker, he charge for that 144 pounds and just disappeared. I have call him many times but no answer he left us the namber of his friend electrician, we call him and he came and changed the cable. I call Plumbing Force company and they advised me to right a letter to aftersales@plumbing.co.uk. What can I say- easy many.”

Helpful Report

Posted 7 years ago

“Terrible. Don't use. Didn't arrive but charged fee to my card anyway. When rang to chase the next day, was told someone had called to postpone the job... nobody had.”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews