Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

Write Your review

Tell us how Plumbingforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They offer same day service (at a high price, but potentially worth it). They accepted my request for attendance same day (Thursday morning), and (at the end of the morning), postponed it to Thursday afternoon, then at the end of the afternoon, postponed it to Friday morning, then called to say they needed to postpone to Friday afternoon, but admitted they'd probably never get to me. So we called the job off and went elsewhere. A 2 day delay on getting an urgent plumbing job done. "If it seems too good to be true, it probably is."”

Helpful Report

Posted 7 years ago

“Beware of this company! We went with them as they said they could do it within a few days and we assumed that they would be a similar price to other local plumbers. We waited in a whole day for a no show. They also charged by the hour so we ended up paying double what 3 other plumbers had quoted. We didn't sign their invoice to raise a query about the price however they took the money out of the bank despite the lack of customer signature. Dealing with customer service was a nightmare. Michelle was downright rude by speaking over me and obviously didn't care about our predicament. In the end she wanted me to document it via email which enters the complaint onto their support ticketing system. I subsequently entered two further follow up emails asking for progress with no response I then rang and spoke to Michelle again with a similar response to last time. In the end she replied after 17 days denying any responsibility. Looking at their reviews I can see that this type of customer service and issuing huge bills is an everyday occurrence for this company. You have been warned!”

Helpful Report

Posted 7 years ago

“Be aware that as soon as you give this company your credit card details money will be taken from your account even if work has not been done”

Helpful Report

Posted 7 years ago

“Don't touch Plumbing Force with a barge pole! 1 problem led to 3 additional call outs to put the chaos back to rights, 2 of which I was charged for and had to take time off to be at home!”

Helpful Report

Posted 7 years ago

“We are absolutely disgusted with this company! our boiler broke down on Sunday afternoon, managed to book appointment for Tuestay 8-11, received phone call just before 11 that gas engineer won't make it. rebooked it for Wednesday 9-1pm, were told engineer is gona be late, my husband waited till 3pm, kept being promised that engineer is on the way, then our neighbour waited with 3weeks old baby on hands just to make sure we get it fixed- engineer didn't show up at all!!!!! when rang the company was told they don't know why engineer didn't come and that they'll make sure that today(Thursday) they'll send one first thing in the morning, definitely between 8-11. just before 10am called them to make sure if engineer is coming, was told- 100%. just 10min later got phone call saying their engineer can't make it AGAIN and that they can rebook it for tomorrow!!! it's -2 outside, we didn't have heating and hot water for 5days now and the guy even told me I'm not aloud to leave bad reviews!!!!!!!! it's an absolute joke! we didn't look for anyone else as kept being promise- engineer will come 100%!!!! will tell everyone how untrusty and unreliable this company is!!!!!!!”

Helpful Report

Posted 7 years ago

“Very very poor service, beware!! 3 times did not arrive on the time stated. Heavily overcharged and impossible to get a refund. Run run run away from this company!!”

Helpful Report

Posted 7 years ago

“Called at 9:10 this morning. Explained was a matter of urgency that someone came out this morning. Time slot was 9am-1pm.. GREAT!!!! Phone call at 12:17 to say sorry madam we cant get anyone out to you in the promised times slot, we can try and get someone to you by 6pm this evening!! So 1-3 hours response time .... not guaranteed!! Satisfaction 100% not guaranteed. They are however very happy to take your card details to reserve and guarantee the booking!!!”

Helpful Report

Posted 7 years ago

“Please please ignore the positive reviews on this site they are all lies and probably written by the company to get the rating up. They gave me a slot between 10-2 at 2 they said will not able to attend that slot and to wait until 6. I then got a call at 17.30 and they said no one will be coming until tomorrow I have kids in the property and they really did not care. Every time I asked to speak to a manager they said I am a manager, more lies!!. Please do not trust this company I honestly think they over book as it is a general theme on here.....PLEASE PLEASE STAY AWAY!!!!”

Helpful Report

Posted 7 years ago

“I told their call center I had no central heating or hot water and have a baby, they gave me a morning appointment, then rescheduled to evening, then cancelled at 5pm. Awful. Called a local guy, but now have to pay night call-out charges. Told him what happened and he guessed that these guys were behind it instantly. Steer clear.”

Helpful Report

Posted 7 years ago

“Booked an engineer just after lunch to fix my disabled 86 yr old father in law. Was told they would arrive between 2-6. At 5.40 the cancelled. Was told it was in their terms and could we reschedule after the weekend. Disgraceful”

Helpful Report

Posted 7 years ago

“I just paid £99 for a technician to tell me I need a new boiler !! Unable to fit !! Only spent 2 minutes looking at boiler and still had to pay £99 feeling completely ripped off!!! Never recommend don't use it's a con!!!!”

Helpful Report

Posted 7 years ago

“Plumber did a perfect job. agreed a price on phone they then charged us over double on the paper work -plumber took over 2 hours to drive and get parts when the part shop was 1 mile away. Plumber force then wanted to charge us for this time even when engineer was not on site. customer service team then tried to take full amount from the card even though there was a dispute-. customer service manager was shouting and screaming down phone as the card declined to get payment. Very rude and vile customer service - company is not on Check a trade! there is a reason why this is! and would advise to use a company that is on check a trade for future needs - disgusting customer service!”

Helpful Report

Posted 7 years ago

“The telephone agreement was £99 .00 for fitting a dishwasher not £ 99.00 per hour we wouldn't have agreed £238.00 for fitting in the end your company says one thing on the phone and another in the paper work, Rip of merchant never ring this company they didn't do any work and still went and took £118.80 of my debit card never again. For a call out charge,We refused to sign the paperwork for something they never even fitted. Dont trust Plumbing force.”

Helpful Report

Posted 7 years ago

“I was given a time slot between 2pm and 6pm and was called at 4.45pm to tell me that the engineer won't be coming with no explanation or apology. We then rescheduled for the following day for between 9am -12. By 11.30am I hadn't heard anything and was told the engineer is running behind. Got to 1pm and had to cancel the appointments as had a doctors appointment later in the day and there wouldn't be time for the engineer to do the work before it! Do not use this company!!! They have been a complete waste of time for me!”

Helpful Report

Posted 7 years ago

“Angry at ourselves for rushing; too keen to get our hob and cooker fitted. Overcharged, left with a gas hob fitted but pipe too big to fit new integrated cooker! Had to send electrician away and told we would have to pay again for pipe altering which I wanted doing at the time so my new cooker slid in (obviously). Next step, trading standings. Be careful if you choose to use this company. Can't even put right their blunders. Told we can get old cooker in fine.”

Helpful Report

Posted 7 years ago

“Two no shows, very unconcerned staff at the end of the telephone. No apology, invoice came with someone else's job details on it and the staff member wasn't able to tell me if the job was finished or not! Will NOT use this company again.”

Helpful Report

Posted 7 years ago

“Worst company I've ever dealt with. I am a landlord with a substantial portfolio and had to use them as my usual gas Safe Engineer was unable to make it. Their Engineer did absolutely nothing. All he did was pointed out a bunch of faults that did not exist then when asked to fix it he said he first has to physically disconnect the gas supply. He waited for a couple of hours to have national grid come in and disconnect it. Charged us for the time and left. Later on the company contacted my tenants directly and said we were intentionally putting in a dangerous situation. This company and its people are the very definition of cowboys. Avoid at all cost.”

Helpful Report

Posted 7 years ago

“Worst experience ever! Never even think of calling this company. Just had an engineer at the property for boiler repair. He did not do any repair work but wanted to quote us for a new boiler. The boiler is insured by British Gas, but he still got it disconnected and continued threatening us one way or other. And billed us for 2 hours, doing nothing but waiting for another engineer to come. Disgusting!”

Helpful Report

Posted 7 years ago

“Waited 2 hours and then they rang and cancelled. Some of the Customer Service team were clueless!”

Helpful Report

Posted 7 years ago

“Dreadful service. I booked a plumber, and had to take the day off work to wait in for them. I was informed I would receive a call half an hour before they arrived, to let me know roughly when they would be coming. At 5.59pm I was called to say they were not coming. I have now wasted a day of holiday to sit in for no-one...I still have the plumbing issue, and no-one will come evenings or weekends so I would have to take another day of holiday to wait in again (and live with the plumbing problem until next week because the weekend is here). Unfortunately I was told there was no guarantee if I did that, that the plumber would actually come if I re-booked it. This is NOT a good service especially at these prices. Very dissatisfied and would not recommend.”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews