Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,655 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived after a couple of days of placing order... Excellant packaging... no hesitation in ordering more paint.”

Helpful Report

Posted 4 years ago

“Easy website to use, goods arrived on time”

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Posted 4 years ago

“Great tools, great prices but shocking customer service. I bought a bench grinder which showed up brand new with a wonky wheel. Only option was for me to return it to Clarke to have it assessed and potentially repaired. I asked for a full refund which was refused unless I returned the machine at my own expense. Since then I have diagnosed the fault for them and sent videos demonstrating it. Still no response and no phone number to call. I will never buy from them again.”

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Posted 4 years ago

“To put canister in paper Jiffy bag not only did it delay half of the caps were broken”

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Posted 4 years ago

“Excellent! Ordered on the Sunday and received on the Tuesday! Would definitely use again! Thank you”

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Posted 4 years ago

“Trimmer line replacement arrived promptly.”

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Posted 4 years ago

“Good prices and packaged up well for delivery”

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Posted 4 years ago

“very quick delivery, very fair prices.”

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Posted 4 years ago

“Good tools at a decent price. What more could you ask for?! Oh, for the postage to be quicker! But tbh it was slow, just not rapid.”

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Posted 4 years ago

“The price was very reasonable and the item arrived earlier than expected so I was able to carry on with my DIY job without any delay. Many thanks.”

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Posted 4 years ago

“Bought 5 tins of Cuprinol non-slip decking stain. Delivered quickly, from stock, and much cheaper than Screwfix and Toolstation. I will certainly use this site again”

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Posted 4 years ago

“Good product, fair price, excellent prompt delivery”

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Posted 4 years ago

“On time and great value”

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Posted 4 years ago

“My outdoor heater arrived promptly and I was impressed with the quality and substantialness of the design. Unfortunately it didn't suit my personal needs and I was worried about returning it as there was nothing I could fault about the product. I contacted Power Tools Direct and they were very understanding and refunded my money with no hassle at all. I thoroughly recommend this company - from my experience they offer quality products and great customer service.”

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Posted 4 years ago

“Great price. Speedy, well packaged delivery.”

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Posted 4 years ago

“Item was too big what a nightmare to get sent back co38ost £38 to return it would have been easier if they had collected”

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Posted 4 years ago

“Very efficient ,”

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Posted 4 years ago

“Really quick delivery, really well packed and exactly as described”

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Posted 4 years ago

“Very very poor service I do not recommend them.”

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Posted 4 years ago

“Brilliant service at a great price. Thanks a lot.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,655 reviews