Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,636 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service”

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Posted 3 years ago

“Good selection of tools at competitive prices. Delivery was reasonable at fair price.”

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Posted 3 years ago

“On time, product as described.”

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Posted 3 years ago

“Av not received my levels as of ye”

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Posted 3 years ago

“Products arrived on time and safely. Good service.”

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Posted 3 years ago

“Ordering was very simple Delivery excellent”

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Posted 3 years ago

“Service was terrible I Paid extra money for a 2 day delivery on a Wednesday as I needed tool for Friday and tool was not delivered till Tuesday so had to manage without tool not a happy customer and probably won’t use you again”

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Posted 3 years ago

“Delivery estimate was somewhat optimistic.”

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Posted 3 years ago

“i was promised and paid for next day delivery, which should have meant delivery on a thursday. Package had not arrived on friday I emailed twice to say that I needed the item asap , checked dpd tracker and item had not even been picked up yet. I emailed to say item was no longer required as I had gone to screwfix and bought some , they were also almost half the price that power tools charged. Package then arrived over the weekend. I had already finished the job the day before.”

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Posted 3 years ago

“first-class service”

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Posted 3 years ago

“I placed my order on Wednesday evening and paid extra for next day delivery. After much chasing, the order finally arrived on Sunday. Nothing wrong with the products.”

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Posted 3 years ago

“I bought a pitchfork, which broke within a few minutes. I contacted the company and provided them with a photo of the broken tool. They promptly offered a replacement or refund. Kudos to them.”

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Posted 3 years ago

“Order arrived complete and well packaged, communication with despatch and delivery. all good.”

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Posted 3 years ago

“Best price I could find - delivery was swift- excellent.”

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Posted 3 years ago

“Item as described fast service quick delivery good price perfect Chris.”

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Posted 3 years ago

“Very good service and quick delivery”

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Posted 3 years ago

“All excxellent”

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Posted 3 years ago

“very quick delivery especially when danish manufacturer says it not selling on line to the UK”

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Posted 3 years ago

“Solid Tool at reasonable price , fast delivery good service”

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Posted 3 years ago

“I paid for the goods, a fortnight later i hadn't heard anything or received my goods so i contacted the company only to be told the goods hadn't even left the warehouse yet. It is also not possible to contact this company by the phone. The goods did however finally arrive 3 and a half weeks later.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,636 reviews