Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processed swiftly and delivered on time..no hassle”

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Posted 3 years ago

“Did not supply box of screws ordered "..due to a stocking error..." . Upon checking we found that they were still being advertised on their website but at an increased price. Scandalous!!!”

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Posted 3 years ago

“Ordered items and they were delivered within 5 days in good undamaged condition. Easy pay system Relatively hassel free shopping”

Power Tools Direct 5 star review on 25th July 2022

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Posted 3 years ago

“Very fast efficient service. Excellent customer service. Simply excellent. Would highly recommend. Well done.3”

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Posted 3 years ago

“Very good service and would purchase again from seller.”

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Posted 3 years ago

“My tool arrived promptly, well packed and in full working order”

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Posted 3 years ago

“Great product, easy to install, well packed and fast delivery. Excellent.”

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Posted 3 years ago

“I’ve no doubt when I finally receive my item it will be fine—but I have waited in patiently since early afternoon in case it was delivered early-delivery time given as between 17.30 & 18.30 -roughly-time now is 21.45–and even though I’ve been receiving regular updates on the dpd app-stating they were “running late”and “ the driver will be with you soon”—I’ve just received a txt saying sorry we missed you at 1800—complete utter garbage and total lies—also infuriating—and a rip off charging £8 for this crappy service—I was relying on receiving the clamps today in order to get a glue up done overnight-for an order to send out tomorrow—will seriously consider other alternatives for my next purchases -if you think this is in any way acceptable!!! Absolutely dreadful!!!”

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Posted 3 years ago

“Easy ordering, goods delivered as promised, quality of item ordered as expected for the price, Thankyou.”

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Posted 3 years ago

“Excellent and outstanding service, order delivered on time, packaging also excellent, definitely no complaints.”

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Posted 3 years ago

“just what I needed”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Easy to use website and very quick delivery. Very pleased overall thanks”

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Posted 3 years ago

“The worst experience in my life. We bought Clarke CIG81015 Heavy Duty Instant Garage / Workshop – Green (4.5 x 3 x 2.4m). Due to my husband going through cancer treatment, we didn't open the box right away. Only 11 days later. Therefore, we did not report that some of the details were missing. The quality is not what we expected. I reported this to the customer service. And I was refused a return of the goods, since two weeks have passed. The answer is : as the item wasn't reported as having missing parts within the time frame it can not be returned for this reason. If you no longer require this, you can return it, however not with pieces missing. How can I return a complete product? My husband and I are severely depressed.”

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Posted 3 years ago

“Great service and products”

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Posted 3 years ago

“Excellent service fast delivery, good price highly recommended”

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Posted 3 years ago

“Good value tools and very quick delivery. Loppers and bowsaw bought as a present so can't comment on packaging etc”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“STILL WAITING FOR MY DELIVERY”

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Posted 3 years ago

“This was a simple and straightforward transaction which was expedited very quickly and delivered quickly. Price was good and communication excellent. Thank you Power Tools Direct”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews