Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and price very fast delivery”

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Posted 3 years ago

“delivered exactly what i ordered next day. great service”

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Posted 3 years ago

“shipped promptly and delivered satisfactorily”

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Posted 3 years ago

“Ordered a few items and the prices were reasonable and delivery quick.”

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Posted 3 years ago

“Power Tools Direct, excellent pricing and service. Delivery was with the allotted time frame, so would be happy to use them again. Thanks”

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Posted 3 years ago

“Clarke bench drill and vice delivered in good condition and on time.”

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Posted 3 years ago

“Always had brilliant service from Power Tools Direct.”

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Posted 3 years ago

“Unfortunately one part of the order was lost by the courier and the other part arrived in a damaged box with a part missing. They did try to get a part sent out, but that was the wrong one and with delays in the end I cancelled. 6/10 for effort.”

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Posted 3 years ago

“Perfect for turf lifting lifted 20sq yes in a day with no problem”

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Posted 3 years ago

“Perfect, just what I wanted....”

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Posted 3 years ago

“Exactly as described, perfect for job. Sales staff very helpful..”

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Posted 3 years ago

“I was pleased with the competitive prices and prompt service. However the rose of the watering can has several very large scratches. I contacted you to see if the rose could be replaced. I sent photos. I have not heard if I am going to get a replacement as I requested. This is about one week ago. Not very impressed with this.”

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Posted 3 years ago

“Paint a lot cheaper than amazon”

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Posted 3 years ago

“Really pleased with my purchase from Power Tools Direct. I had no problem finding what I wanted (in this case it was a motorcycle lifting bench), the price was good and delivery was much quicker than stated. The bench package weighed in at a hefty 125Kg but the delivery guy still managed to get it into the entrance to the garage which was really helpful and made assembly much easier. I had no problems as usual so no need to contact Power Tools Direct. Very pleased and will continue to use them for tool purchases.”

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Posted 3 years ago

“The arris rail brackets that I purchased look like they are made of thick section steel, galvanised for longevity. The price of a pair are very competitive against other suppliers and in most cases far cheaper. They were delivered in good time as well so an excellent buy.”

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Posted 3 years ago

“They appear to be slow on delivery i paid for express delivery took a week and they posted via royal mail 24 after i asked where my delivery was fortunately i live just down road and i'm not paying for that sort of service so returned item to them knowing i can buy it cheaper if i wait on delivery - similar time i waited on them Returned item to them by hand and they reimbursed me quickly politely and efficiently but express postage did it for me i'm only 5 mls down road but they dont allow collection. It would be debatable whether i use again unless they allowed collection if not i wont use again as i can buy from Amazon with better results”

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Posted 3 years ago

“First class fast service 👍🏻”

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Posted 3 years ago

“Advised that our order would arrive on Monday 8/8.Missed a message that said that DPD would deliver on the 6/8 as we were not expecting it that day we were in the garden.Advised by DPD as we had missed them it was sent to our local collection point 10 miles away!Went there to collect shop open 7am to 8pm to be told at 8.15am "we only do parcels after 9am!",after a moan the man found our parcel and said he had told DPD but they still put his full opening hours.Would suggest 1.You use another delivery company and 2.If you advise a delivery date stick to it so that the recipient will be looking out for it/or messages relating to that days delivery.”

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Posted 3 years ago

“First purchase I've made from PowerTools Direct, all branded items (strimmer lines, safety glasses, and gloves). The prices were the attraction, by far the best I could find anywhere for these particular items, even allowing for delivery charge. Paid for basic Royal Mail delivery. Brilliant. Delivered in less than 48 hours and all items as described and perfect. Easy to create an account, and the despatch email was sent in a timely manner.”

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Posted 3 years ago

“They were by far the cheapest I could find for the high quality 6 inch Timco screws I needed for a raised bed project. The goods arrived well packaged. Not much else I can add!”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews