Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,982 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my Fein multi-tool very quickly, it is an exceptional quality piece of kit. Thank you”

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Posted 3 years ago

“All good so far, delivery on time and pleased with item”

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Posted 3 years ago

“GREAT FAST SERVICE”

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Posted 3 years ago

“Arrived quickly in good condition”

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Posted 3 years ago

“Hi Everybody. Bought this repair kit few days ago and tested it as soon as arrived. It is absolutely useless kit as never cured when it was applied on the windscreen. Do not waste your money and time.”

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Posted 3 years ago

“I think spending over £50 the postage should be free”

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Posted 3 years ago

“Parts arrived on time and as described, thank you”

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Posted 3 years ago

“I ordered 13 units of an item. But, was sent only 8 units. When i placed the order the item had a stock in excess of 70 units. Hence, it is very questionable. The company is so arrogant that they did not check with me as a customer whether i would like to proceed ahead with the order of 8 instead of 13. Very unprofessional and rude. Fortunately, since i paid with paypal they had to reimburse the rest. The company does not seem to do what it should - offer basic communication, respect and courtesy. Will not use them again as i have bought from other suppliers for years without any issues. Also, their postal cost is high.”

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Posted 3 years ago

“Keen prices and very fast delivery - will use them again.”

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Posted 3 years ago

“Very prompt postage”

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Posted 3 years ago

“Great selection, great service & keen pricing. Cheers.”

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Posted 3 years ago

“Product was a good price and delivered quickly Will deal with again”

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Posted 3 years ago

“50mm X 50mm post caps were of good quality and finished the job nicely 👍”

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Posted 3 years ago

“You cancelled the order and did not deliver the product. Why are you asking for a review?”

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Posted 3 years ago

“Excellent products, prices and delivery! Many thanks PowerTools Direct!👍”

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Posted 3 years ago

“Delivery was attempted on a Friday at 19:30 (Outside business hours) and then apparently delivery was attempted again Monday at 16:40 when we were open (DPD POD shows the back of the vehicle and not our premises so proves the driver didn't even attempt to deliver, we also didn't receive a calling card through our door). Tried to call Power Tools Direct but they seem to no longer believe in telephone conversations. Emailed 3 times on 3 consecutive days without a reply. Very poor communication and customer service, unfortunately.”

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Posted 3 years ago

“item as described and delivered within time period”

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Posted 3 years ago

“Needed for a job 60 miles away so timing important.Charge 7.95 for delivery 2-3 days but not arrived or even notified of despatch on day 4. Tried to call but telephone number directs you back to email and so far not even an acknowledgment. My first and last purchase.”

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Posted 3 years ago

“Arrived on time quick delivery exactly what I wanted thank you”

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Posted 3 years ago

“Great prices ,good communication and fast delivery, thank you.”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 13,982 reviews