Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,093 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent and very prompt service”

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Posted 3 years ago

“Extra postage costs added for each individual sanding belt! Not making overall parcel any larger but main item was a great price in the first place so I didn't mind!!great service overall.”

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Posted 3 years ago

“Fast delivery, well packaged and very pleased with the product.”

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Posted 3 years ago

“Purchase bike dolly competitive price prompt delivery”

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Posted 3 years ago

“Excellent product range, competitively priced & fast delivery - have used before & would definitely use again.”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“Can not contact to find out when your delivery is going to arrive, bad customer service. Wrong reference number send so could not get in touch with the delivery company, basically they didn't want to know”

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Posted 3 years ago

“satisfied with my order”

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Posted 3 years ago

“Level never turned up. No reply to email. Out of pocket with moneys!! Find another company as don’t trust this one!”

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Posted 3 years ago

“Fast service”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Great company with very competitive prices but unfortunately let down by their delivery company FedEx. Products did not arrive on specified date, nor did they arrive on a rescheduled date stated by FedEx. However, Gosia at customer services was very attentive and did her utmost to try and resolve the delivery issue with FedEx. Unfortunately, this was unsuccessful. Upon requesting a refund, this was actioned immediately and money was transferred back within 2 days.”

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Posted 3 years ago

“Excellent service and great prices”

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Posted 3 years ago

“First class service”

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Posted 3 years ago

“Hands down the worst customer service I have ever known. Stay clear!! still waiting for my package over three weeks later. customer service is almost non existent.”

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Posted 3 years ago

“perfect timing and the prices ARE GREAT”

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Posted 3 years ago

“Still waiting for the screws, no one can tell me when they will be arriving, poor show. Very unhappy as I need these screws urgently. Next time will not use this company due to poor service.”

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Posted 3 years ago

“Great price and quick delivery of quality brands”

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Posted 3 years ago

“Great price, good product and faultlessly quick delivery. Absolutely delighted.”

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Posted 3 years ago

“Ordered 5 items, unfortunately 1 came wrong, but contacted them and the correct 1 was instantly dispatched, great service, lots of companies once they have ur money dont care,, must say they answered the query email, quickly and got things sorted, hats off to them, good price, but fantastic, customer service”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,093 reviews