Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,093 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent quality good price”

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Posted 3 years ago

“Great service and competitive price, always good to use an independent business.”

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Posted 3 years ago

“Good service and quick delivery. I would certainly use them again.”

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Posted 3 years ago

“Delivery could and should be better. Stevie Wonder the DHL driver delivered my parcel to the wrong address but I received it in the end. As for the hedge trimmer - i am very pleased with it. Hardly weighs anything and does the job.”

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Posted 3 years ago

“Excellent customer service support. Had an issue with part of my order which we weren’t able to resolve. New item sent out by return delivery. Prices are comparable with other retailers if not cheaper. Would definitely recommend.”

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Posted 3 years ago

“Competitive prices and fast delivery Highly recommend company”

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Posted 3 years ago

“First class service.”

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Posted 3 years ago

“Power tools direct were fine but were let down by the courier ( Fedex) they used who neither performed to contract ( next working day) nor were able / willing to give meaningful updates after a non delivery”

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Posted 3 years ago

“A great company to buy from, very fair prices and my builders tubs arrived 5 days earlier than expected. A great service and a very easy transaction”

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Posted 3 years ago

“Placed an order for starrett hole saw and a torque screwdriver set. All items said to be in stock at time of order. The next day I got a refund for the screwdriver set . No explanation was given why I was refunded . Very poor lack of communication. It doesn't take much to let you know why your sent a refund .”

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Posted 3 years ago

“Good service and price”

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Posted 3 years ago

“Very print service and excellent product, wii definitely use this company again.”

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Posted 3 years ago

“Perfect Ok”

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Posted 3 years ago

“Good prices but problems with the express delivery. Only got one box of two initially. Fed Ex must have forgotten to get the other one out of the van. Contacted Power Tools Direct, email the only option, no phone contact available. They replied quickly they would look into it. I gave it 24 hours and sent a follow up with no reply. However Fed Ex finally got their act together and delivered the second package, battered from its adventure, later that day. I would have thought Power Tools Direct would have at least apologised for me paying for express delivery and not getting it.”

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Posted 3 years ago

“Great product very quick delivery”

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Posted 3 years ago

“Everything was first class. Well done.”

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Posted 3 years ago

“Great service fast delivery quality items great to do business with you.”

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Posted 3 years ago

“Goods arrived when they said in good condition (EverBuild Trowel Mastic - very nice). I'd buy from this firm again.”

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Posted 3 years ago

“Seems like they don't keep some/all items in stock despite their website saying so. Ordered an item for next day delivery as I needed it for an urgent job, paid extra and didn't receive till a week later. When arrived could see on packaging the order they had placed to supplier and then outer packaging showed delivery to me. Despite emails they went unanswered and when they did come back to me they tried to blame courier company DHL. No apologies. Would'nt order again from here sorry. How they can possible say they can get an item to you next day and have the cheek to charge extra for next day delivery when they know the item has to be ordered their side and then forwarded so minimum 48 hours seems a little bit dishonest. This might not apply to all items but certainly was my experience.”

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Posted 3 years ago

“really helpful and our order was very prompt”

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Posted 3 years ago

Power Tools Direct is rated 4.5 based on 14,093 reviews