Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered 5 Dec 2022. Arrived 17 Dec 2022. Package torn and contents hanging out but fortunately all there and not damaged.”

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Posted 2 years ago

“Reliable company, speedy delivery, goods well priced. What more can I say?!”

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Posted 2 years ago

“Efficient service, prompt delivery and good communication”

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Posted 2 years ago

“Dispatch and delivery took quite a while. Item's packaging arrived very damaged and torn; Luckily it doesn't affect use of the item.”

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Posted 2 years ago

“I paid for express delivery and had to wait a week before it arrived. If there hadn't been a Royal Mail strike I would have only given one star.”

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Posted 2 years ago

“placed an order over a week ago, have been told one of the items is not in stock even though showing in stock when ordered, and the second part of the order still hasn' t arrived”

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Posted 2 years ago

“Delivery came before expected, thank you.”

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Posted 2 years ago

“I bought Ronseal vanish.. process was very informative, and good quality and prompt delivery. Keep it up the good service”

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Posted 2 years ago

“The product I ordered was delivered in perfect condition in spite of Power Tools Direct’s preferred delivery company, DPD, having been overwhelmed with parcels due to the postal strike . Great customer service .”

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Posted 2 years ago

“Easy to order quality goods fast delivery”

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Posted 2 years ago

“quick delivery, properly packaged and a decent price.”

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Posted 2 years ago

“Speedy service with tool carefully wrapped”

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Posted 2 years ago

“great products, excellent service.”

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Posted 2 years ago

“The prices of the items I ordered was very competitive and despite one being damaged upon arrival, the company replaced the item with a minimum of fuss.”

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Posted 2 years ago

“Received as described. ps, the delivery driver was 10/10 even called back late afternoon after I was out when he first called. pete”

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Posted 2 years ago

“Terrible service. Ordered two SDS chisels for a job on Monday, got in touch the following Monday as they hadn’t even been dispatched. Got a dispatch notice on Tuesday, the day I needed them for and another week later and they still haven’t been delivered. So over two weeks now and no hint of getting them. Won’t be using again.”

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Posted 2 years ago

“The goods came quickly.”

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Posted 2 years ago

“Prompt delivery considering the postal service.”

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Posted 2 years ago

“Appalling service, Took my order and payment for next day delivery, yet 4 days later DPD are saying delivery could be be a few more days and they can't confirm the date. Tried to speak to Power Tools Direct, but no phone number. E- mailed and asked them to call me, but, they refused. the delayed delivery has halted production, we asked Power Tools Direct if we could refuse the delivery in order to purchase locally, but where advised they may charge us for a refused delivery. Not Good Enough. Shall not use this company again..”

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Posted 2 years ago

“Good communication, good price. Thank you :-)”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews