Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over a week ago and still haven’t received parcel. E mailed PTD to check, told me it’s been dispatched but still haven’t got it.”

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Posted 2 years ago

“No info when my purchase will be arriving, a tracking number that will only update after it has arrived, what use is that? This is now day 10.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Nothing wrong with delivery times or quality. It was the packaging which gave a bit of a clue as to the present for my partner.”

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Posted 2 years ago

“Fast delivery and very reasonable Thank you”

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Posted 2 years ago

“ordered 12/12/2022 today is 20/12/2022 and still waiting and no date confirmed for delivery”

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Posted 2 years ago

“Winter Warmer kits. Fantastic Christmas presents for the team. Brilliantly priced and delivered in perfect time (postal strike not withstanding).”

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Posted 2 years ago

“Excellent all round service.”

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Posted 2 years ago

“Website very easy to use. Delivery was good. Email to confirm expected delivery time slot. Only one day late. But not a problem given only a week before Christmas so would expect courier to be busy. Would recommend. Will use again. Thank you. Ann.”

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Posted 2 years ago

“Ordered a dehumidifier from their website. Paid for fast delivery as I needed in before xmas. It arrived in 2 days with DPD as expected. The unit is up and working fine. Many thanks.”

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Posted 2 years ago

“I was very concerned regarding the late delivery of my order, indirectly it was not the fault of Power tools the problem was Royal Mail postal strikes (mail being held not delivered) BUT the whole country had been warned about the turmoil this would create and I did email my own comments to Power tools refering to the lack of customer Satisfaction using Royal Mail in these circumstances.”

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Posted 2 years ago

“Terrible: Very poor customer service. Paid for delivery of a small order, after over one week no tracking (that works), no assistance when enquired twice.”

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Posted 2 years ago

“Order still not delivered, tracking means nothing as it will not be updated until out for delivery”

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Posted 2 years ago

“Still don’t have what I bought!”

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Posted 2 years ago

“Excellent service and a very well made product. Thank you”

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Posted 2 years ago

“Good product, delivered on time.”

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Posted 2 years ago

“Late delivery despite paying extra for expedited service. Item faulty, but Power Tools Direct will only refer to manufacturers (said this would take 2 working days but now been waiting a week). No working sander or refund. Metal shard flew out of sander - very dangerous!”

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Posted 2 years ago

“poor service. Took 14 days to get a product to me.”

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Posted 2 years ago

“Cheapest price I found on line. A simple ordering system, good communication in transit and a speedy delivery. No worries. Ace.”

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Posted 2 years ago

“Not received my order Had no response to my query email”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews