Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,508 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality screws at a good price”

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Posted 2 years ago

“Product delivered on-time, as described and working as expected.”

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Posted 2 years ago

“You were unable to supply the burnishing cream I ordered. No refund received as yet!”

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Posted 2 years ago

“Very speedy delivery and correct items.”

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Posted 2 years ago

“Good price delivered on time good service”

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Posted 2 years ago

“My order was taken and payment made but you didn't actually have the item in stock and cancelled everything. Very disappointing.”

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Posted 2 years ago

“Great Products, Great Service.”

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Posted 2 years ago

“Excellent service great price fast delivery”

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Posted 2 years ago

“Shockingly bad, delivery arrived nearly a month late, all the items I ordered were listed as in stock on the website but after waiting a week and hearing nothing I contacted them and was told that there was delays and my order would leave that day, waited 2 days and then was told there was further delays and they didn’t know when my order would dispatch. I was Eventually told I would need to wait 2 weeks for items to come back into stock. Once the order finally did dispatch it arrived quickly but nearly a month after I ordered when it was supposed to be 3-5 days.”

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Posted 2 years ago

“Very happy with the product, price and service. Would definitely recommend them and will use them again.”

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Posted 2 years ago

“VERY PROFESSIONAL, GREAT PRODUCT AT A GREAT PRICE, DELIVERY, FIRST CLASS, EXCELLENT COMPANY, THANK YOU, MIKE”

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Posted 2 years ago

“very nice and helpful people, quick and easy process.”

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Posted 2 years ago

“You accepted the order and took my money. Two days later you told me the item wasn't actually in stock and you couldn't supply it. You did refund me but it doesn't encourage me to use you again.”

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Posted 2 years ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

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Posted 2 years ago

“Excellent delivery. Goods were well wrapped.”

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Posted 2 years ago

“Fast delivery and quick to sort problems”

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Posted 2 years ago

“The water pump was perfect and just right for what we needed it for.”

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Posted 2 years ago

“Excellent service. Order was placed in the busy Christmas period and arrived 2 days later.”

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Posted 2 years ago

“Hi, sorry but I didn't receive my stuff,why?”

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Posted 2 years ago

“Great. Efficient service”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,508 reviews