Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,730 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was brilliant from ordering to delivery with delivery within 3 days. Thank you.”

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Posted 2 years ago

“These are the people to get the poorest service ever from. Ordered 2 expensive hydraulic jacks, only one arrived, they claimed they dispatched 2 via live chat. They then ignored all email, live chat and telephone contact. Had to get PayPal involved and will be informing Trading Standards as it seems to be their business ethic.”

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Posted 2 years ago

“Good Value. Quality Products delivered in good time”

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Posted 2 years ago

“I ordered a makita petrol chainsaw. I was then told a day or so later it was no longer in stock.”

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Posted 2 years ago

“The goods arrived on time packaging was good happy with my purchase thank you”

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Posted 2 years ago

“Very poor service! Ordered 25l of SBR and paid for next working day delivery as we need I’d them quickly. 5 days later no sign of them! Tried to phone customer service… no longer operational contact by email only! So emailed and received a fairly prompt reply that they hadn’t been sent out yet! Received them 3 days later. They should have refunded the postage at least! Not dealing with them again not least because you can’t talk to them directly.”

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Posted 2 years ago

“Quick delivery and product as described, I would recommend.”

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Posted 2 years ago

“If I could I’d give no stars placed order took my money 3 days later we don’t have it in stock. Then show out of stock on website,this will now put me back a week.”

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Posted 2 years ago

“Excellent company selling good quality power tools at very attractive prices.”

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Posted 2 years ago

“first class , portable gas fire is great much much better than the one I bought previous and had to send back.”

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Posted 2 years ago

“Excellent, Thank you A++++++++++++++++++++++”

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Posted 2 years ago

“Good Service!”

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Posted 2 years ago

“GOOD RANGE OF PRODUCTS, GOOD PRICES AND SERVICE WITH PROMPT DELIVERY.”

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Posted 2 years ago

“Very good value.”

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Posted 2 years ago

“Delivery cost is now becoming an important issue when selecting an online supplier, especially for small items. I studiously avoid Amazon's Prime so, as a result, their delivery costs are normally way too high. However, it came as a nice surprise to find that this Company's delivery costs are quite reasonable. Also they use DHL which I find to be very reliable.”

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Posted 2 years ago

“Correct goods arrived without any damage. Would use them again”

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Posted 2 years ago

“The delivery was on time. but one of the products was faulty. Power Tools Direct replaced it immediately. Excellent customer service.”

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Posted 2 years ago

“Good price, good service !”

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Posted 2 years ago

“Minimum of 10 characters”

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Posted 2 years ago

“Exelent service product arrived on time would definitely recommend very pleased.”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,730 reviews