Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,093 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put an order in and they didn't send the items, the phone number informs you to email. They don't respond to emails or inquiries forms on the website or Facebook. Don't use this company at any cost, it is an appalling service with absolutely no support.”

Helpful Report

Posted 2 years ago

“Orderer hangers with express delivery on a Thursday night, expected to receive goods by the following Tuesday at the latest. Didn't arrive until the following Thursday, what delayed my job. No email, to tell me when they would arrive, no contact on the phone”

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Posted 2 years ago

“I ordered nails that were marked as in stock and ready for immediate free shipping. Four days later I got a message saying they did not have stock. Then I checked my payment receipt to see I had been charged £10 for shipping. When I enquired about them sending an alternative product I was told they had nothing in stock, but their website clearly showed those nails as being in stock. It was clear from subsequent messages they did not care about the labour I had to pay that couldn't work the following day without those nails. I would highly recommend buying from another shop. The partial order they did ship had not arrived within 7 days of ordering.”

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Posted 2 years ago

“Great range, great prices, fast and fuss free to deal with perfect”

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Posted 2 years ago

“Exactly what I needed and fast delivery.”

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Posted 2 years ago

“as described”

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Posted 2 years ago

“"what it says on the tin" good service and product”

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Posted 2 years ago

“Was easy to order, and very quick to be delivered”

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Posted 2 years ago

“Good prices Good delivery What more could you ask?”

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Posted 2 years ago

“very satisfactory. order delivered on time no problems”

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Posted 2 years ago

“Found the products at good price, although when it came to checkout, it didn't work contacted the sales team who weren't very helpful. tried for 4 days then they eventually gave another option to pay. Fast delivery but, wasted 4 days”

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Posted 2 years ago

“Excellent service fast delivery”

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Posted 2 years ago

“Good service and fast delivery.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“After paying for full order 1-2 weeks before receiving wait until sending shipment, and as wasn’t completed, decided then to inform me items were not available and left me scrambling around trying to get from another supplier,as had audit Bad communication, not happy with the attitude of sales team ,however was paid back very quickly, a plus”

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Posted 2 years ago

“No problems encountered. Product good. Delivery good. Communication good.”

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Posted 2 years ago

“Very good. Delivery excellent”

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Posted 2 years ago

“Brilliant service and killer prices, well done. I will be back...”

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Posted 2 years ago

“Ordered a petrol brush cutter which was to be delivered direct from manufacturer. Had several delivery issues and cannot fault the response and service from power tools direct. They were quick to respond and kept me informed throughout. Issue with harness when eventually delivered which was rectified. Superb customer service and actually felt valued as a customer. Wouldn't hesitate to use again and thoroughly recommend!”

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Posted 2 years ago

“The item (apple picker) took several days (5?) to arrive. When it did it was not in great shape as it had clearly been extended and in doing so the rod had been bent out of shape so that I could not initially move the extended part back into its initial position. (I assume that the item had previously been purchased and returned to the store). However rather than cause a fuss I used a bit of brute force and ignorance to straighten the rod so that it worked satisfactorily (although not perfectly). All in all not a great experience. Sorry.”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 14,093 reviews