Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,720 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be really helpful if you could speak to somebody as email response is not the quickest and you lose that customer relationship”

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Posted 2 years ago

“Bill hook arrived well packed in good time.”

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Posted 2 years ago

“Item took long time to arrive, needed to chase a few times.”

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Posted 2 years ago

“The item I ordered arrived efficiently.”

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Posted 2 years ago

“Excellent service very fast delivery”

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Posted 2 years ago

“Excellent service from power tools direct. Paid for 3-5 day delivery and the goods turned up the next day. Thanks Team”

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Posted 2 years ago

“Great price and quick delivery every time”

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Posted 2 years ago

“The item I bought was well made and well packaged.”

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Posted 2 years ago

“Promt posted will defo use again”

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Posted 2 years ago

“Slow delivery several calls needed to chase order”

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Posted 2 years ago

“Quality items, good communication and delivered on time.”

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Posted 2 years ago

“Excellent deal and prompt delivery”

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Posted 2 years ago

“EXCELLENT SERVICE, EXCELLENT COMPANY, EXCELLENT PRICE, FIRST CLASS, THANK YOU.”

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Posted 2 years ago

“The hollow door fixings arrived very quickly, which was what I wanted, but even better they worked a treat!”

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Posted 2 years ago

“I havent received my order yet ?”

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Posted 2 years ago

“I ordered some items on 5th January and there was a little note saying I would receive my items by Tuesday 9th January if I ordered within the next 2 hours. So, I ordered the items and waited. I contacted PowerTools Direct on 15th January as they hadn't arrived and my order on their website was still saying it was processing. I received an apology on 16th January but with no explanation of what the delay was. They arrived on 17th January. Don't think I will be ordering from them again as a delay that long could cause me to lose a job and I can not rely on their ability to deliver on time.”

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Posted 2 years ago

“Top notch👍”

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Posted 2 years ago

“Great service, arrived promptly.”

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Posted 2 years ago

“Quick delivery and easy to use website”

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Posted 2 years ago

“Paid for express delivery which did not happen! Customer services not very helpful”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,720 reviews