Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,513 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drill OK, but one battery failed within six months. Replaced under warranty but after 16 months the charger failed. Batteries were stiff to fit in the charger from the beginning. Disappointing!”

Helpful Report

Posted 4 years ago

“Very satisfied with my product. Good quality and excellent service thanks fixitPhil”

Helpful Report

Posted 4 years ago

“Very good service wouldn’t use again”

Helpful Report

Posted 4 years ago

“Great items, exactly what I was looking for. Highly recommended.”

Helpful Report

Posted 4 years ago

“The payment form was a problem. It took a couple of days to get it to accept me entering my details. I was very close to giving up altogether and going to another supplier. I contacted Power Tools Direct several times but they seemed unable to help. Finally, I must just have clicked on the precise place on the line to enter my details and it worked. No explanation. Weird! The tools arrived very quickly once I had made my payment.”

Helpful Report

Posted 4 years ago

“items showing as in stock that arent.”

Helpful Report

Posted 4 years ago

“Amazing Clarke's Racing low entry trolley jack delivered very quickly. Well made, looks like it will last a life time.”

Helpful Report

Posted 4 years ago

“Delivered on time and as ordered - battery in use and giving good service”

Helpful Report

Posted 4 years ago

“Grand...........”

Helpful Report

Posted 4 years ago

“Excellent service, item as described, prompt delivery of large item ordered”

Helpful Report

Posted 4 years ago

“I received a sealey tool trolley, which was damaged and broken, contacted them by email and they were quick to sort the problem out... I was told the trolley came straight from manufacturer... so not power tools direct at fault but there customer services was good.”

Helpful Report

Posted 4 years ago

“Thanks 👍 I'm happy!”

Helpful Report

Posted 4 years ago

“Great price great service”

Helpful Report

Posted 4 years ago

“I ordered my Sealey Combination ladder on Tuesday, received it on Wednesday and reported to Power Tools Direct the same day that the support legs were not the width as advertised. Power Tools Direct took this up with the supplier and I received replacement support legs on Friday!! Great service.”

Helpful Report

Posted 4 years ago

“Disappointed that something ordered Wednesday 6/10 @09:09 was not dispatched until the following Monday afternoon, but maybe we expect too much - first world problems I know :o)”

Helpful Report

Posted 4 years ago

“Needed a couple of trestle type supports for my Kitchen worktops while Icut out for the sink etc. Great, robust items just the ticket !”

Helpful Report

Posted 4 years ago

“Brilliant!! Will definitely use again”

Helpful Report

Posted 4 years ago

“Would definitely use the company again”

Helpful Report

Posted 4 years ago

“Excellent service, thank you.”

Helpful Report

Posted 4 years ago

“Gosia from Sales at Power Tools Direct, was very prompt in responding to my query on availability. She gave good advise to ensure that we would know when the item was back in stock. Once the item was in stock, ordering was easy and delivery prompt. Well done!”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,513 reviews