Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not used mine as yet but I borrowed one from one from a client and was so impressed I asked where he got them from, hence my purchase”

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Posted 11 months ago

“Items arrived on time and in A1 condition.”

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Posted 11 months ago

“Thank you for fast service product is great 👍”

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Posted 11 months ago

“Easy to order, delivered on time”

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Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

“I’m sure I shall order from you again. Very happy in every way.”

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Posted 11 months ago

“Fast efficient service at the right price”

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Posted 11 months ago

“Good service and quick delivery. Product as described and seems like good quality.”

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Posted 11 months ago

“Excellent service from order to delivery. Product exactly as described. Delivery on time, fast efficient service.”

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Posted 11 months ago

“Delivered quickly and order was what we wanted.”

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Posted 11 months ago

“Excellent product and service, arrived promptly, very pleased and will return again.”

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Posted 11 months ago

“Can't edit/change previous review, which may give a false "image" No issues with Power Tools. Issue is purely with Royal Mail(Parcel Force) locally, has been an issue for 2yr's +. Not unreasonable for Power Tools to believe that a Tracked/24 Hr/Signed for Delivery would get through (Nb. Delivery made, on 11th Day)”

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Posted 11 months ago

“03.11.25. paid £17.90. 11.11.25 haven't received the order As such, not Power Tools Direct fault, the delivery company used, Royal Mail (Parcel Force) have a 100% delivery failure rate locally. Still annoying when one has forked out cash, not received the order, nor as of yet, a refund. No clarity as to whether or not I will receive a refund”

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Posted 11 months ago

“We ordered 3 tins of wood preserver in light brown. After a considerable delay the delivery arrived, with one tin of light brown and two tins of black! On reporting the issue to Power Tools Direct they requested a photograph!! The colours are written on the tins, so what will a photograph show? Having waited weeks for the delivery how long will it be for replacements, and willl they be the right colour?”

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Posted 11 months ago

“Very happy with purchase and will buy again from them”

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Posted 11 months ago

“after 9 days of not hearing anything regarding an i order i had placed i emailed to ask what was going on to be told the main item i had ordered was out of stock would i like a refund or wait for it to come in, i repiled asking how long it would be to be told another day later they would find out and let me know. i heard nothing else except to be given a refund for the main item not including the delivery charge and a small hand tool i added to my order to make it up got sent to me hence charging me for the delivery, the main item which was the whole point of the order is still showing as in stock on the website. cant believe i had to wait 9 days to find out and only then because i asked.”

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Posted 11 months ago

“Really great service, easy to order and fast delivery Would recommend”

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Posted 11 months ago

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 11 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 11 months ago

“Excellent service and we are delighted. Easy to order and arrived in a couple of days, exactly as expected. Can highly recommend both product and company.”

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Posted 11 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews