Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. Ordered product over a week ago. Still not turned up or had any response from my efforts to find out what’s going on with the delivery. Not ideal when you pay extra for delivery when you’re relying on the product for a job!! Will Never use again. Recommend you AVOID!!!”

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Posted 1 year ago

“Excellent company a pleasure to deal with and perfect delivery 🚚 👍”

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Posted 1 year ago

“Great service will be buying off you again”

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Posted 1 year ago

“Excellent company. Superb prices, way cheaper than big names. Customer service is brilliant and they use a good courier company. Can’t fault them. Thank you.”

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Posted 1 year ago

“efficient service”

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Posted 1 year ago

“Terrible paid for express delivery never received item no communication don't buy anything from”

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Posted 1 year ago

“First class service from start to finish aas well as good value.”

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Posted 1 year ago

“Exactly what I ordered and a quick delivery with standard Royal Mail post.”

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Posted 1 year ago

“Well do the job”

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Posted 1 year ago

“Delivery was excellent”

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Posted 1 year ago

“Can only give them a five-star”

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Posted 1 year ago

“Simple process to order and confirmation. Delivery took a few days so no problem at all. I’ll defiantly look at their site again next time I require tooling.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Very poor communication, orders not delivered on time despite paying premium. Unable to contact on phone they did eventually respond on email but it was as though that jolted them to deliver, really frustrating. I had to cancel the workman who was coming as it took way too long. When the products came (I had to place 2 orders) I was pleased with the product and the price however, this does not make up for the is this product going to arrive feeling.”

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Posted 1 year ago

“Great company with good communications thank you - will definitely purchase from again”

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Posted 1 year ago

“Bit slow to deliver short on updates”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Needed a pump by a certain date. Company was impossible to contact by phone to confirm stock, although it was showing on website as 'in stock'. Eventually took a chance and placed order. Later received a reply to one of our e-mails sent to addresses shown on the website and on Facebook. Pump arrived in time, as promised and at a good price but company really needs to improve their 'accessibility' and 'contactability'.”

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Posted 1 year ago

“Absolutely pleased with the product, service and delivery”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 13,832 reviews