Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not keep all items in stock as advertised. Make sure you check. We had to call to find this informaiton out. They still cannot give me a due date into their warehouse, then they will ship on the Premium Express Delivery Service. Not that Express as ive been waiting over a week already. Wont be using this company for any future purchases.”

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Posted 1 year ago

“Very good service, quick delivery”

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Posted 1 year ago

“Had to wait for a week for a package to arrive. Polite customer service, but delivery struggles...”

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Posted 1 year ago

“Very easy to deal with. I emailed with a query over a date for delivery. Got back to me straight away with confirmation. No issues at all.”

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Posted 1 year ago

“Excellent value :And friendly helpfull customer service, Highly recommended.”

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Posted 1 year ago

“Great quality garden fork at a good price. Very well packaged to protect item and couriers. Slightly slower dispatch than expected, but only by a couple of days. Arrived in undamaged condition.”

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Posted 1 year ago

“Great choice, competitive prices.”

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Posted 1 year ago

“super fast service, quite heavy chunks as well so I was very pleased”

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Posted 1 year ago

“Excellent quality ,delivered on time easy to use. Im very satisfied thank you”

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Posted 1 year ago

“Not a great experience. Placed 2 orders this year. 1st order had to chase for the £7.95 express delivery. Eventually delivered 12 days after ordering. 2nd order again had to chase after 6 days of waiting for any info. Told there were delays with some products (despite being listed as in stock on the website). Had to cancel as they could not give a lead time. Prices are great but of no use if delivery takes ages or the items ordered aren’t actually available.”

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Posted 1 year ago

“Despite showing as having stock on their website I had to email chasing the order just to be told it's on back order. Delaying the project.”

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Posted 1 year ago

“Ordering was straight forward, and goods arrived on time.”

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Posted 1 year ago

“Terrible customer service. No update on my order until I enquired and then told they didn’t know when I would receive it!”

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Posted 1 year ago

“i am very happy with power tools i wil bye again thank you.”

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Posted 1 year ago

“Excellent service, fast despatch, postage a bit heavy though.”

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Posted 1 year ago

“I paid extra to have an express delivery and I am still waiting after a week. Apparently the delivery company can’t find our house. No one else has any trouble.”

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Posted 1 year ago

“Fresh solder paint was just what I needed to complete a model for my railway.”

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Posted 1 year ago

“Flawless transaction.”

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Posted 1 year ago

“Well I was wanting to provide a 5 star review, however, that is not possible. I ordered a digital torque adapter that arrived without batteries. On double checking the website nowhere did it say anything like "batteries not included". Being an electronic device one expects that it will include batteries. I contacted customer service on 19.08.25 to complain as I consider their advert to be misleading. To date (22.08.25) I have not had a reply.”

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Posted 1 year ago

“East to order, quick delivery and good value for money.”

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Posted 1 year ago

Power Tools Direct is rated 4.5 based on 14,296 reviews