Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,000 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant company and customer services support.”

Helpful Report

Posted 4 years ago

“Hello we have still not received our order , the couriers delivered to the wrong place , now they are trying to track our parcel , very poor service .”

Helpful Report

Posted 4 years ago

“Great company, easy to deal with, prompt service.”

Helpful Report

Posted 4 years ago

“Easy ordering process and they accept Paypal which is a bonus. Could have been 5 stars but I would have liked a little more packing on the long trunking lengths.”

Helpful Report

Posted 4 years ago

“I ordered six items from Power Tools direct. They were dispatched with DHL but only three items, separately packed were delivered. The DHL website said the delivery was a part delivery. When I contacted Power Tools to ask them to contact DHL and find out when I might expect the rest of my delivery they did do this. DHL claimed to have made a complete delivery. This has not been the case. I even sent to Power Tools photographs of the part delivery from the DHL tracking website and their record stating a part delivery. Power Tools reaction has been DHL claim to have delivered everything and they cannot claim for lost goods from DHL. They recommend I contact my credit card company and open a dispute. I find it very difficult to accept that I the customer am not believed even though they and DHL cannot provide proof of delivery. I shall not be making any further purchases from power tools and will pursue a claim through my credit card company”

Helpful Report

Posted 4 years ago

“Bought two Stabila Sprit levels, empty carton arrived. Provided photos and CCTV of the delivery driver. PTD sorted it out and sent replacements free of charge immediately. Excellent customer service and will be using them again.”

Helpful Report

Posted 4 years ago

“Excellent service it’s a pleasure dealing with you”

Helpful Report

Posted 4 years ago

“Excellent service and prompt delivery. Product was well packaged to avoid damage (tin of paint). All round good value for money.”

Helpful Report

Posted 4 years ago

“Thank you. Brilliant”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“They just do it right first time. No fuss, no worries, fast and well packaged”

Helpful Report

Posted 4 years ago

“easy to fit and seems secure”

Helpful Report

Posted 4 years ago

“Ordered at 9am and spade delivered next day at 2pm - fantastic service”

Helpful Report

Posted 4 years ago

“Very happy with purchase. Excellent communication”

Helpful Report

Posted 4 years ago

“Very very good service, will definitely use this company again. My next order is already in the basket, just saving up so I can pay for it.”

Helpful Report

Posted 4 years ago

“Quick and easy website and delivery within a couple of days , very good service”

Helpful Report

Posted 4 years ago

“I have not received it yet”

Helpful Report

Posted 4 years ago

“Clarke pg 3800A generated put oil and petrol in and it fired up on second pull,ordered it 23:30 Sunday arrived 09:30 wed.”

Helpful Report

Posted 4 years ago

“Most competitive price found for this product, good communication from order to delivery. Recommended!”

Helpful Report

Posted 4 years ago

“Brilliance service, everything was more then perfect.”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,000 reviews