Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From first order to delivery there was excellent service and delivery time. A company I will use again”

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Posted 10 months ago

“Arrived on time”

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Posted 10 months ago

“Service from your company was good and prompt. Service from your delivery provider was poor. Difficult to answer the questions regarding delivery as the item has yet to be delivered!”

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Posted 10 months ago

“The website was good and ordering was simple but a week after I'd paid for express delivery, still no goods which was important as we were going away. Response to email enquiry have the only reason for delay was we're really busy. Why offer extra delivery then? I did get postage refunded however.”

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Posted 10 months ago

“an order discrepency was quickly resolved,al good now.”

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Posted 10 months ago

“I lost my trusted Stanley multi-screwdriver - this direct replacement was keenly priced and delivered super-quick. Well done!”

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Posted 10 months ago

“Slightly disappointed that I had to chase my order only to find one item was not in stock and this held up tge rest if the delivery. Eventually got a response and it was sorted. Happy with the items delivered.”

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Posted 10 months ago

“In this day and age so many times, in general, we are let down by people or companies that are not "customer care friendly". I am pleased to say that POWER TOOLS DIRECT is NOT one of those companies. My latest order, although not a large order, was important to me and was professionaly handeled from point of order to delivery. Well done power tools direct and thank you.”

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Posted 10 months ago

“Still waiting for delivery poor service wish id never tried this company. Be advised steer clear of these clowns go to uk planet tools or toolden both companys that value there customers”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“Easy to order, delivery came when stated”

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Posted 10 months ago

“PROMPT SERVICE - THANK YOU”

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Posted 10 months ago

“Zero customer service”

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Posted 10 months ago

“great service price and delivery”

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Posted 10 months ago

“Perfect job.”

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Posted 10 months ago

“2 orders placed within minutes of each other, both very small and in stock sent out as separate shipments charged at a very expensive £6.95 each. I will not be shopping here again. Despite giving power tools direct the opportunity to address this they simply ignored my request and sited an automated system as the reason. Poor customer service.”

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Posted 10 months ago

“Excellent price, simple to order online and delivered promptly in good condition.”

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Posted 10 months ago

“Incredible service and good prices !”

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Posted 10 months ago

“I waiting for my order 2 weeks I try contact by e-mail and phone but still no answer I want my money back.”

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Posted 10 months ago

“Very poor. Product was advertised as next day delivery. This has now been 11 days and still not received products. I had to email customer service to find out what was happening and got a response telling me the didn’t actually have any and that they would inform me when they have it from a supplier and will get it posted when it arrives. Do not use this company if you need anything in a hurry as it is very misleading and seems they don’t stock anything going by other reviews as I don’t seem to be the only one this has happened to.”

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Posted 10 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews