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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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DEREK C HAYDON
Verified Buyer
“Delivery shocking, customer service non existent.”
Helpful Report
Posted 6 years ago
Paul Newman
Verified Buyer
“Goods to the value of £1000. Delivery was forgotten and had to be chased, when parcel arrived, packaging very poor and tools unboxed and unprotected.... Won’t recommend to others. Disappointed.”
Helpful Report
Posted 6 years ago
CHRISTOPHER BOLAM
Verified Buyer
“Item packaging arrived damaged as it was forced into a packing carton of the wrong shape/size. Good prices though.”
Helpful Report
Posted 6 years ago
Emma Gale
Verified Buyer
“Having paid for express delivery before the 2pm cut off time I expected the purchase to be dispatched the same day, instead the item was sent on the following day (Friday) and did not arrive until Monday.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Had difficulty orering.Ordered and promised would be sorted and delivered next day - didn't, chased that da, several times - hard to get through - Finally got through promised itemsfor next working day whem only one item turned up. Chased again and advised order from 1st items were on desk awaiting processing - advised would be sorted - did turn up next day - pretty disapointing and not worth £10 or so saving from other sites,”
Helpful Report
Posted 6 years ago
Pankhurst Contracting
Verified Buyer
“Wrong items delivered. Have to wait about 4 days for replacement. Delivered to the wrong address”
Helpful Report
Posted 6 years ago
Kevin Salter
Verified Buyer
“Although Powertool dispatched , their courier failed to deliver in 3 days dispite payment for next day. Although you cant blame Powertool, they use Ups, and if their suppliers we’re held to accpunt, Powertool wouldnt be innthe positionnof having the goods returned and loosing the sale”
Helpful Report
Posted 6 years ago
Sean Clifford
Verified Buyer
“Very disappointed with powertool mate, after receiving an email saying the product I had bought was no longer available they offered me a replacement, I quickly replied but the replacement never came, I have since spoken to them on the phone but nothing has arrived”
Helpful Report
Posted 6 years ago
Stephen Senior
Verified Buyer
“Ordered laser level on-line, week later still not arrived.Then received a terse email to tell me they no longer had stock and were cancelling my order, Disappointing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“After living in Plymouth and phoning the Saltash branch up confirming the price, was disappointed to discover the Plymouth branch wouldn't sell me the drill for the price was quoted earlier that day.”
Helpful Report
Posted 6 years ago
Pure Build Solution
Verified Buyer
“One of the products I ordered was faulty so had to send it back but up to now thee customer service has been very good”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“My item was hanging out of the box when it arrived due to poor packaging, just thrown in a box and not taped up correctly. No tracking number was supplied. I ordered a saw + blade at the same time, got the saw but still no blade 5 days later.”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. In regards to your box, i do apologise about the state you received your order. If possible, could you please forward me a picture of your delivery to sales@powertoolmate.co.uk and I will pass this on to the manager to make sure this doesn't happen again. In regards to the saw blade, could you please give us a call on 01752 854246 and I'll get this sorted for you. Kind regards.
Posted 6 years ago
Ibrahim Kindo Kamara
Verified Buyer
“I paid £6.99 For a special delivery but had one of the worst delivery service. They attempt a delivery once while I was out. Ups left a card with just only a store name and area with no post code or proper address. I had to pay £11.60 on a taxi to go around looking for the store to collect my item.”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order with Powertoolmate. I do apologise about the frustrations you've had with our courier company. You ordered your item on the 10th at midnight and was dispatched our next working day which would be the 13th. Your order was delivered on the 15th. We do state that our priority service is a 1-2 working day timescale. However, in regards to the courier taking it to a shop. They did so as you were not in at the time of delivery and the shop is 1.5 miles from your house. Unfortunately, once a parcel leaves us it is out of our control. If you need anything else, feel free to email us at sales@powertoolmate.co.uk and we'll see what we can do for you. Regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Did not have what I ordered”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. In regards to your order, unfortunately we had no choice but to cancel your order as we currently have no stock of the Metabo item you've ordered. We did refund you and email you to apologise about the inconvenience. If there's anything else you need, feel free to contact us directly. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Wrong inlay came with packing. Ando customer service weren't so helpful about it.”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. As per our telephone call last week, the MAKPAC case https://www.powertoolmate.co.uk/Products/0040000a0002/EB%252FMAKPAC3 that you've ordered doesn't state that it comes with the inlay that would fit the drill you've ordered. We did offer to arrange to get that case back and refund you for it. If you'd like to give us a call on 01752 854246 to discuss please do so. Regards.
Posted 6 years ago
ANDREW KIKBURN
Verified Buyer
“Wrong item sent out will not send correct item until they receive the wrong one. This means I will have too wait another 3/4 days for delivery.”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. I do apologise that we sent you the incorrect item. However, it is company formality that we must get an incorrectly sent item back first before we issue the correct one out. Due to individuals in the past not being as trustworthy as they stated, this has left us no choice but to follow these guidelines. If there's anything else you need, feel free to contact us on 01752 854246 or email us at sales@powertoolmate.co.uk. Regards.
Posted 6 years ago
Brian Leach
Verified Buyer
“My order was for a Makita double charger, I paid the extra postal , so I could carry on using my tool as soon as poss,,,I was sent the wrong charger,it was a Makita charger but only a single,,,,so to be able to carry on using my tools I have had to use the single charger,,,but I still need a double,for my work load,,,,so frustrating ,when my order reads a double + Makita charger”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. I do apologise that we accidentally sent you the wrong charger. As per our emails with yourself, we have offered to replace that one for you and send you the correct item. Alternatively, we have offered you a refund for the difference between the charger you've received and ordered or to send you something to cover the cost difference. Please give us a call on 01752 854246 at your earliest convenience and we'll be more than happy to help. Regards.
Posted 6 years ago
Andrew Gaunt
Verified Buyer
“Was promised a quick two day delivery on large order of Milwaukee batter tools and accessaries, 7-8 days later I’m still waiting for a despached email.”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order with Powertoolmate Mr. Gaunt, it is much appreciated. Firstly, let me apologise. Our warehouse had a huge mixup on your order which has delayed the delivery. We usually pride ourselves on our fast delivery and efficient service, which in this instance wasn't satisfactory or delivered as promised. I believe that everything has now been delivered on your order. If you could give me a call on 01752 854246 at your earliest convenience, that would be great as I'd like to see what we can do for you. Regards.
Posted 6 years ago
SUSAN AUNGER
Verified Buyer
“Drill arrived very quickly, but battery and charger still not delivered 4 days later so not able to use the drill.”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. I do apologise about the slight delays. Looking up your order, we had to send two packages to you. The first, which was the drill arrived promptly. However, the battery and charger in the second package, which was dispatched on the 2nd appeared to have issues with UPS. They picked it up on the 2nd and the next scan on the package was on the 6th. I do apologise on their behalf for the delays, however, as the retailer we did dispatch the item on time. If there's anything else you need, feel free to contact us on 01752 854246. Regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Charged twice due to error on website. Had to wait 3 days to receive my money back and did not receive so much as an apology for this. The item was a gift but arrived looking second hand the box had a dent in the top and half the picture was missing of of the side of the box. Was actually embarrassed to give it as a gift. There only solution was for me to take the item to the post office wait for them to receive it and then they would send a replacement.”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order with Powertoolmate. Firstly, I do apologise about the way you received your item. It appears that your item has been damaged in transit, as we would of quality assured our item before dispatch to avoid any issues like this. We will make sure to package this item in the future better to avoid this issue reoccurring. In regards to the website mistake, we don't typically have this issue, therefore it must be an externality. Looking up your refund details, it was generated the very same day you made the initial query. However, our payment system does advise us that funds may take up to 3 working days to appear in the bank account. If you'd like to give us a call on 01752 854246 at your earliest convenience as I'd like to see what we can do to resolve this issue. Regards.
Posted 6 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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