PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of hoop earrings and as I was putting them in the first time the needle broke off. Super disappointed:(”

Helpful Report

Posted 5 years ago

Hey Jaya, I'm really sorry to hear the earrings broke, totally get where you're coming from. I've arranged for this to be refunded back to the original payment method and it'll show back in the account by the end of January 3rd. Thanks Usman

Posted 5 years ago

“I was so excited to buy items from PLT because it looked SO cute online! Sadly, when it arrived it was awful! The material feels and looks cheap. Everything was super wrinkled as if everything was bunched up. The heels I bought, hurt just as I tried them on. So disappointed. Also, Returning the order was such a hassle.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, so they can work with our suppliers to improve the quality, whilst maintaining our competitive pricing. We try to make our returns process as easy as possible and have a returns portal, where you can log the returns for a low cost fee and it's fully tracked on the way back to us. Thanks Usman

Posted 5 years ago

“Bought a dress..... ended up wearing it as a top. How they think a dress that comes just above your bum cheek is acceptable I will never no. But nice top.”

Helpful Report

Posted 5 years ago

Hey Jodie, I'm really sorry to hear this. I've passed this over to our quality control and buying teams, so they can check the measurements for the stock we have and feedback to our suppliers, to make sure they stick better to our size guide. Glad to hear you managed to find another use for it, however, any items that aren't suitable can be returned for a refund. Thanks Usman

Posted 5 years ago

“Shocking. Half the clothes were tacky material. The only decent thing was the jeans which I can’t fault. However I waited over 2 weeks for my delivery and every person I spoke to on customer service told me something different. Telling me to re order at a higher price than I paid due to the items no longer being in the sale and then pay the £5.99 next day delivery charge AGAIN. Won’t use again”

Helpful Report

Posted 5 years ago

Hey Megan, Sorry to hear you didn't love your haul. I've checked this for you and the order was mis-placed in the couriers network, so they had to check their depot and vans, to locate it. Once they located it, they got it out for delivery as soon as possible. We've raised this with them, to see what actions we can take to reduce this happening in the future. Reordering the items would have been the quickest way to get the items whilst we looked into this with the courier, however, I appreciate this wasn't the best, especially as the sale had ended. I can see we've received your returns back and the refund has been processed back to the original payment method 07/12/19. Thanks Usman

Posted 5 years ago

“I order a dress it took longer than the shipping date. Also received the wrong dress size along with the dress looks nothing like the picture.”

Helpful Report

Posted 5 years ago

Hey Lashanda, Sorry to hear your order landed with you late. I've refunded the shipping cost back to the original payment method and it'll show in the account by the end of January 3rd. As we're a UK based website, the dress will be labelled in UK sizes, however, this will be the equivalent to the US size ordered. You can view more info on our size guide here - https://www.prettylittlething.com/size-guide If you don't love the dress, please return it back to us, using our low cost returns service via our portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“My first parcel last week got lost and didn’t come til 4 days after it was supposed to, so I ordered a back up outfit which came and the chain on the dress strap was already snapped so couldn’t wear that either”

Helpful Report

Posted 5 years ago

Hey, I'm really sorry to hear about this. Deffo not what we want to hear or what you expect when you shop with us. We've looked into this with the courier and are taking steps with the courier to reduce the chances of the order being delayed in their network. I've passed on your feedback about the strap arriving broken with our quality control and buying team so we can work with our suppliers to make sure this doesn't happen in the future. Thanks Usman

Posted 5 years ago

“Worst delivery service EVER”

Helpful Report

Posted 5 years ago

Hey Shanuja, I'm sorry to hear your order was so late. I've looked into this for and the order was mis-placed by the driver, so it wasn't delivered in time. We looked into this with the courier, who searched their depots and vans, to get it back out for delivery as soon as possible. I can see we refunded the postage cost as the order was late and this will be back in your account by now. Our customer service team are on hand 24/7 should you need to get in touch with us. Thanks Usman

Posted 5 years ago

“Can’t actually phone about any issues took me ages to find out a way to contact plt , finally having to send issue through WhatsApp and Facebook , I also raised the issue where my stuff wasn’t delivered which then cause me to go buy stuff for a night out Hermes never had the decency to even email to update me on a package apparently I won’t get compensated either for the inconvenience !!!! Item have been sent back as soon as it finally arrived very very unhappy worse service I have ever received from PLT and choose a different courier as Hermes are awful !!!”

Helpful Report

Posted 5 years ago

Hey Amy, Sorry to hear you didn't love the experience this time. We don't have an inbound customer service contact number, however we do have lots of ways to get in touch. You can drop us an email through our website, live chat, Whatsapp or our social media help pages. Will raise this with the courier company, to look into why the order was so late and what action we can take to reduce the chances of this happening in the future. We do use a variety of different courier so delivery and orders sent out with Evening or Nominated day delivery are sent out with different couriers. Thanks Usman

Posted 5 years ago

“None of the goods look like the picture and I’m still waiting on my refund from the return... very disappointed”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this, we'll pass the feedback onto the team, I have taken a look into your return and have dropped you a private message with details on your refund. Alex

Posted 5 years ago

“Really bad at dealing with deliveries, no followup with courier company and the customer is left waiting.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order, taking a look at this I can see that your order became lost in transit. A refund has been issued for your order. I'll drop you a private message with further details on the refund. Alex

Posted 5 years ago

“We constantly had our orders undelivered due to an issue with the courier. Although the issue had been resolved our end and PLT did manage to get one delivery to arrive when we complained again and again, we are back in the situation where our orders are constantly returned and never arrive so we have had to stop using them.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this. I'll drop you a private message to discuss further. Alex

Posted 5 years ago

“I ordered a pair of comfy sweats size 6 that were $27! Received a size 8 in the mail, very disappointing especially when it’s the companies fault, they took hours to respond and when they did they expected me to go down to the post office and return the size 8 so they could refund me instead of just sending me the size 6 that I had already paid for!! very poor customer service!!”

Helpful Report

Posted 5 years ago

Hi Danielle, Sorry that you received the incorrect size joggers, I've sent you an email regarding your order please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Arrived several days late and one item was not true to size”

Helpful Report

Posted 5 years ago

Hi, sorry to hear about this, I have sent you a private message regarding your order. Alex

Posted 5 years ago

“I was due my delivery on the 7th December still yet to receive it, I have contacted pretty little thing with no response this is a gift for my daughters birthday, first and last time I shop here!”

Helpful Report

Posted 5 years ago

Hi Joanna, sorry to hear about your parcel, I've taken a look into this and will drop you a private message with the details. Alex

Posted 5 years ago

“Parcel never came and person was cheeky when I got in touch.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can take a further look into this and get some details from you. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 5 years ago

Hi, Sorry to hear about this. I have sent you an email so that we can look into this further. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“I was due to receive my order on the 7th of December, I'm still yet to receive it. I have emailed pretty little thing and still have not had any response this was a present for my daughters birthday! First and last time I shop here.”

Helpful Report

Posted 5 years ago

Hi Joanna, Sorry to hear about your order, I can see that you have contacted our customer services team and a refund has been issued for your order. I'll drop you a private message with further details. Alex

Posted 5 years ago

“Everything went bad. It seemed like it started good but that wasn’t the case at all. I used a discount code but because their site wasn’t working correctly, or maybe it was, it took the code out and charged me the full price. I contacted them about it and at first they suggested that I cancel the whole order, which if I did I wouldn’t have received the same price. I asked them to refund the difference which my bank said they should’ve been able to do and they kept telling me they couldn’t. Then someone else asked me to give them my account and routing number to deposit the difference, which I would never do. Through all of the payment issues I stuck it out to try and figure something out then I got the clothes. I don’t know WHO they thought those clothes were going to fit. I’m 5’2 138lbs and I know my sizes and there’s no reason why a pair of pants should come all the way up to my breast!! everything Was way too big so I had to return everything!! Terrible purchases, I won’t be doing that again. I paid for expedited shipping too and had to pay to return it. Ughhh!!”

Helpful Report

Posted 5 years ago

Hi, sorry to hear about your order, I'll send you a private message to discuss further. Alex

Posted 5 years ago

“The courier you use are total rubbish. Always have issues with Hermes. Delivery was delayed for over a week due to xourier problems then have an email baribg in mind i have been home all day sayibg parcel has been delivered. No one knocked my door then checked tracking saying put through letterbox. No it hasnt been even checked with neighbours and even over the fences and in the bins as parcels have been thrown previously in these places... NOTHING!!!! Tried the contact nimber on hermes website which basically doesnt contact to a person just three opinions and each opinion tells you to go back on website to no avail!! Even emailed to get a reply that that email is no longer used to go back on website. Actually worked out how to use live chat and hey presto closed surprise surprise. So tomorrow will try again. I wont be ordering off any company who uses Hermes ever again. They are unprofessional in every sense and ripping people off by the sounds of ut as mentioned to a friend what had happened and she said I am not the only one this has happened to today !!!”

Helpful Report

Posted 5 years ago

Hi Samantha, Sorry to hear about your order. I can see that you have contacted our customer services team and a reorder of the items has been made. I'll drop you a private message with details on the new order. We do offer different couriers for both our evening next day delivery and our nominated delivery options. For more info on the other delivery options please see here: https://www.prettylittlething.com/delivery-information Thanks, Alex

Posted 5 years ago

“Sooo ordered 2 items and wanted to return because of sizing issue. No return slips with my orders appaling. Also. I tried logging into my account but i couldnt as my password would not work nor reset. Contacted plt support and they told me the IT support would help but no one had reached out to help. Wont be ordering again”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about the trouble with your return and account. I have sent you an email so that we can get this sorted out for you. Please check your inbox along with your spam and junk for this. Alex

Posted 5 years ago

“2 items i ordered both had rips in the seam when i got them. Didn't even get a chance to wear them once yet.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this, we want to take a further look into the items that you have received. I have sent you an email, please check your inbox along with withyour spam and junk folders for this. Many thanks, Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews