PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an item that I still haven’t received. The tracking information showed the delivery to be on December 16th but I checked my email to see it was going to be delivered early on the 10th. Still no package or knowledge of where it even is. It just states no updated information since December 10th. I love Pretty Little Thing but this is unacceptable!!!”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you have not received your order. I have sent an email to you regarding your order. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Never received item! Now item is out of stock - so disappointed”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you never received your parcel and that the item is now out of stock. We don't have a restock date for the dress just yet, however we've got similar dresses that I'm sure you will love - https://www.prettylittlething.com/catalogsearch/result/?q=dusty+blue+dress - Shahbaz

Posted 5 years ago

“DO NOT SHIP THERE! Ordered high heel size 8, took longer to receive my shipment than expected and in the end I received high heels that was size 9 and that was completely a different model to what I ordered!! They are so ship quality, I can’t ever wear them! Payed $21 just for the shipment and I need to pay an other $21 for a refund?! Just the shipments will cost more than the product it self. This is a fraud!! Was my first and last time buying from PrettyLittleThings, I advise people not to make the same mistake!”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry about this! I can see we've emailed you directly in regards to this. Could you please reply back to our email so we can get this sorted out for you. - Shahbaz

Posted 5 years ago

“Ordered a ton of clothes using their gimme50 discount code and it came up 50% like the sale said. Checked out completely and saw my card was charged the full amount so I tried to cancel but there's no option for that. There's also no number to call and they haven't answered my email. So far customer service is terrible.”

Helpful Report

Posted 5 years ago

Hi Isabel, I'm so sorry to hear the GIMME50 promo code didn't apply to your order after placing the order and understand the code applied before processing the order. I've dropped you an email with further info on this. - Shahbaz

Posted 5 years ago

“Ordered three items and wanted to return two. Two of the items looked nothing like the picture. The quality was terrible. It was supposed to be form fitting and it was not at all. It appeared to be a stretchy yet quality material in the picture but was just cotton. The one item that I did like had to be altered because the cleavage was literally drooping down, but in the picture featuring the model, it did not appear that way. This would not have been such a big issue and would have tried PLTs clothes again, but they would not process my return because they could not match my order number when trying to return the product. I found that to be hilarious because my order would pop up when tracking it through the site, almost as if they did not want to give my money back. There was also no number I could call. I will not order from this site again solely on the basis of bad customer service.”

Helpful Report

Posted 5 years ago

Hi Kayla, I'm so sorry to hear two of the items didn't match the photos on our site and that you haven't been able to return them back to us. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I ordered from pretty little thing over 6 weeks ago and never received my order!!! Customer service do not help at all.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you've not received your parcel! I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!”

Helpful Report

Posted 5 years ago

Hi Gaynor, I'm so sorry that we've sent you out the wrong item and were advised we'd reorder the item for you once returned back and the postage receipt was sent into us. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“The dress was not as pictured, I returned right away and still haven’t seen a gift card or money back. It’s been over 2 weeks.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the dress didn't look like the photo we have on our site and that you've not been refunded for the item after returning this back to us. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Quality and sizing”

Helpful Report

Posted 5 years ago

Hi Paige, So sorry that you're not happy with the quality/size of your items. I've dropped you a private message so that we can look into this further. - Shahbaz

Posted 5 years ago

“Reply to Shahbaz , I know the sizing . I’ve order here each time and EACH TIME the sizing was different, 8 is too small and 10 are way too big.. I’ve gotten dresses , rompers and everything. For the size 10’s I usually have to pin my outfit with is sad. Your products are really cute but I always feel short handed when buying from you guys.”

Helpful Report

Posted 5 years ago

Hi Chantel, I'm sorry that neither size 9's or 10's fit you quite right. We do try to cater to everyone's sizing needs and I have flagged this up with the relevant team to look into further. I've dropped you a private message with some more info in regards to this. - Shahbaz

Posted 5 years ago

“I paid for next day delivery. I didn't get it, I'm still waiting for my parcel. 3 days later. I want my delivery charge refunded.”

Helpful Report

Posted 5 years ago

Hi Miriam, I'm really sorry you haven't received your parcel! I can see our customer service team have refunded you for the delivery fee on this order. I've sent you a message on Instagram where you've contacted us on originally with further info. - Shahbaz

Posted 5 years ago

“I ordered a size 8. Paid for a size 8. And got delivered a size 12. This is not okay. Now I have to send it back and wait to see if I will be given what I actually paid for. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi, I've looked into your latest order and can confirm the correct sized item was sent out. As we're a UK company, most of our items come with UK sizing attached so a US size 8 converts to a UK size 12. I do apologise for any confusion caused. You can view our size conversion guide by clicking here - https://www.prettylittlething.us/size-guide If the item doesn't fit quite right, feel free to return this back to us. I've dropped you a private message with more info on how to return from the US. - Shahbaz

Posted 5 years ago

“I ordered 1 pair of shorts On 11/27/19 that was scheduled to be delivered on 12/06/19. And it was never delivered. The tracking information never updated so it still just says in transition. I have reached out to PLT via email and social media and have gotten no response or update on where my package is.”

Helpful Report

Posted 5 years ago

Hi Nikki, I'm so sorry you haven't received your parcel and that you've also not had a response from our customer service team via email or social media. I've sent you an email with further info on the delivery of your parcel. - Shahbaz

Posted 5 years ago

“I got my package a week after the date PLT provided. I’m so stupid for continuously buying from you guys. Each time I’ve had an issue with the sizing, to the shipping , or the product defects itself. The only reason I do it to myself is because everything is mostly on sale.”

Helpful Report

Posted 5 years ago

Hi Chantel, So sorry that your parcel was delivered later than expected and that you've constantly been experiencing issues with ordering from us. I've dropped you a private message with some more info on this. - Shahbaz

Posted 5 years ago

“Disappointed is too nice of a word. Bought a red size 2 dress and it’s made to fit close and the dress had no zip. The intention was to wear to a wedding and I could not wear the dress! How can you have a special occasion dress without a zipper?!! The material does. Not stretch and it was the most awkward thing to put on. I almost suffocated. The second dress was extremely thin and see through. Third dress fits like a box. I definitely would not recommend this store to anyone else again.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry your dresses arrived in these conditions! Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I brought a onesie from PLT and I wore it to bed. The next morning it tore right across the middle. Not impressed at all and won’t be buying from this store anymore!”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about the onesie ripping, we want to get this sorted for you. I've dropped you an email please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Goods all ok but the delivery service Hermes is terrible - always late even when you pay extra for next day delivery. Please use a better courier.”

Helpful Report

Posted 5 years ago

Hi, Glad your happy with your order, we do also offer alternate couriers for our deliveries. DPD - Choose A Delivery Date On the dot - UK Next Day Evening Delivery For more on our delivery options please see here: https://www.prettylittlething.com/delivery-information Alex

Posted 5 years ago

“I haven’t received my order in 3 weeks”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your order yet. I've dropped you an email so we can get this sorted out for you. Please check your inbox, spam and junk folders for this. Alex

Posted 5 years ago

“The Quality Of All The Clothing I Ordered Was Horrible. You Wear It For A Hour & Its Stretched Out Of Place As If You Had It For Years.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your items, we want to get this looked into, I've dropped you an email, please could you check your inbox along with your spam and junk for this. Alex

Posted 5 years ago

“Not even worth the one star order didn’t come by date shown Christmas party is Friday ordered well I good time for it to come ...spoke to someone from customer service nothing they can do but wait can’t order me another one for next day delivery worst customer service I’ve ever dealt with”

Helpful Report

Posted 5 years ago

Hi Melissa, Sorry about the delay, Please check your inbox along with your spam and junk folders for the email that has been sent to you. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews