PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thrice i have bought stuff from them,the quality is always on the cheap stuff and have had to return them all three times. Definitely not impressed by their now quality, their stuff are not the same as the images on their website quality wise.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been loving your hauls. We work hard with our suppliers to make sure all our garments live up to our expectations and standards. We use professional photographers and studio lighting to make sure the images on site reflect the items as accurately as possible. If you have any queries, our customer services team are available 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“All that glitters isn't gold - it's often cheap and falls apart quickly! REVIEW: I bought the Brown Borg oversized belted coat recently and the lining started ripping after 2 weeks (conveniently after the returns window). They really demonstrated how they value fast fashion over quality and returning customers. It's unlikely I'll shop there after this experience”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear this happened. It's not what you expect when you shop with us. I can see a member of our team has been in touch with you, asking for a bit more information to help get this sorted for you. If there's ever anything we can help with, our customer service team are 24/7 and you can get in touch via our website or our social media help pages. Thanks Usman

Posted 6 years ago

“I order 2 pair of heels in a size 9 & they 2 size 7.”

Helpful Report

Posted 6 years ago

Hey Kiana, Sorry for the confusion over our sizes. As we're UK based, all our items are labelled in UK sizes, however, this would be the equivalent to the US sizes ordered on site. So if you ordered a US size 9 on our US site, the heels would be labelled as a UK size 7. You can view more of our size guide here - https://www.prettylittlething.com/size-guide If you still don't love your heels, you can return them back to us using our returns portal to create a returns label, which can be found here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“Clothes were cheaply made , non of the things fit me”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure we offer the best whilst keeping the prices as competitive as we can. If you have any issues with the sizing, you can refer to our size guide here - https://www.prettylittlething.com/size-guide If you're still not in love with your threads, we've recently updated our returns process to make it even easier to return using out returns label, which can help to speed up any refunds. Thanks Usman

Posted 6 years ago

“I return to items to the value of £14 I had an email to say you had recieved the items and I would receive a refund I'm still waiting and when I spoke to virtual thing told me to get the receipt I sent them back wich was asda I threw it away when i had an email to say you had recieved them and my refund was going to be processed bug i still havent received it. Iv never had a problem before until now”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been able to locate your refund. I'll be able to help you with this. I've sent you a private message asking for a bit more info, so I can find your order and check the refund. Thanks Usman

Posted 6 years ago

“I ordered 2 pieces they sent them both in the wrong size I had to pay someone to alter both of them cuz I didn’t have time to send them back I will never order from them again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the sizes you wanted. I've not been able to find your order with the details, so I've sent you a message asking for a bit more info, so I can look into what happened. Thanks Usman

Posted 6 years ago

“I am still waiting for my purchased to be delivered and it has been over 2 weeks. When I track my order it hasnt changed for weeks. Very dusappointed”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you just yet. I can see you've been in touch with our customer service who have refunded the postage cost as the order is late and are looking into this with the courier. If you don't receive an update from us or the courier by the end of 03/12/19, let us know and we'll let you know what we can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“Ive ordered from here a lot and sometimes good sometimes not so good but this time ive not received my item at all. No one knows where it is or anything”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you as soon as possible. I've checked the order placed on 25/11/19 and can see it was placed on saver delivery, which can take up to 5 working days to be dispatched and delivered. I can see it's now been delivered and I hope you love your haul. I've also sent you a private message with the tracking information, which you can reply to if you have any more issues with it. Thanks Usman

Posted 6 years ago

“I paid for next day delivery and it was delivered 5 days late. The person who attended to my query was also very rude”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel was delivered on time and that you were spoken to in a rude manner. I will be looking into this further and making sure the necessary training is provided to the advisor who answered your query. I've sent you a private message with further info in regards to the late delivery. - Shahbaz

Posted 6 years ago

“Only clicking one star as I could not pick zero Still have not received my package and over 1 week from the day they said it was delivered”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you haven't received your parcel just yet. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

“PLT experience was good well the point of sale and refund all Ng with he Comms via what's app chats. The issue for me was the delivery service they use my order to this day has never showed up. Despite a number of complaints to the delivery company they just told me that I was not their customer and they will only accept complaints from PLT due to the non existent service I would order as a last resort if I can't get item on the high street. Ordering online is should same time and hassle it was anything but countless time wasted sending emails to get an update. In terms of getting a refund PLT did it ahead of time as I was not willing to wait 10 days for the delivery company to confirm to them that they had lost the package when I had screenshots from my live chat with them confirming this. Might be worth looking at the refund process.”

Helpful Report

Posted 6 years ago

Hi Mark, I'm so sorry that you hadn't received your parcel and will be passing your feedback onto the relevant team in regards to our current delivery service in place as we're always looking at ways to improve this area of our business. I will also flag up the refund process we currently have in place with our management team to see where we went wrong and to have a better process in place in the future. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

“I have not yet received my order, next day delivery on 1st November. The money has gone from my account more than two weeks ago but still not received my order.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've sent you a private message with further info. - Shahbaz

Posted 6 years ago

“Ordered a pair of size 8 patent nude court heels and they were 2 sizes too small”

Helpful Report

Posted 6 years ago

Hi Penelope, I'm so sorry we sent you out the wrong sized shoes and will get this looked into immediately for you. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“No answer no matter where I write! Try to connect PLT about my order in fab instagram and what’s app but nobody is interesting in customer questions”

Helpful Report

Posted 6 years ago

Hi Clara, I'm so sorry we've not yet resolved your query! I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“Poor product quality, stitching cane undone after one wear!”

Helpful Report

Posted 6 years ago

Hi Symi, I'm so sorry to hear you're not happy with the quality of the item received and that the stitching has started to come apart after wearing the item only once. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 6 years ago

“I paid for priority shipping and due to DHL multiple mix up it took me 12 days to receive”

Helpful Report

Posted 6 years ago

Hi Adrienne, I'm so sorry that you never received your parcel on time. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

“Ordered 5 items to the tune of c£200, all size 'S' (Small) or UK8. All but 1 going back. Absolutely massive sizes...and I mean, massive! Disbelief actually how big they are. Ridiculous! Very disappointed.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you aren't happy with the sizing of the items received and want to get this looked into further. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“It's been a week since I was promised my order and i still don't have it. This is messing up my schedule, was supposed to shoot a video for my channel. I'll be shooting the video about my experience with PLT whether I have my order or not .”

Helpful Report

Posted 6 years ago

Hi Mankale, I'm so sorry that you haven't received your parcel and understand you plan on shooting a video for your channel about your experience shopping with PLT. I've sent you a private message with further info on both your orders. - Shahbaz

Posted 6 years ago

“I was promised my delivery on the 8th of November. Today is the 14th and I still have not received it. I am disappointed since I am also not being able to track it.”

Helpful Report

Posted 6 years ago

Hi Sakhi, I'm so sorry that you haven't received your parcel just yet and totally understand why you feel disappointed. I've sent you a private message with more info in regards to this. - Shahbaz

Posted 6 years ago

“I never recieved my order, and I spent alittle over 100$!”

Helpful Report

Posted 6 years ago

Hi Mercedes, I'm so sorry to hear you've not received your parcel just yet. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews