Name: PrettyLittleThing.com
Rating: 2.58

“My daughter was looking forward to this gift but did not meet expectations. Shipping was pretty fast but the product received did not look like the picture and wasn’t soft nor fluffy at all.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your daughter didn't love her haul. I've passed on your feedback to our website and quality control teams, so they can check the stock and the image on the website, to make sure they match. Glad to hear the shipping was fast and it was delivered on time. Thanks Usman

Posted 6 years ago

“Received item that looks nothing like the picture, an there was a hole in the pants.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your threads. We'll raise this with our quality control team, so they can check the stock and speak to our suppliers, to reduce the chances of this happening in the future. If you've not already messaged our customer service team, drop them a message with your order number and a clear picture of the hole, they'll be happy to get this sorted for you. Thanks Usman

Posted 6 years ago

“*Poor quality *Small sizes *Not suitable for bigger busted women *expensive for the quality”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. I've passed on your feedback to our buying teams, as we want to make all our customers happy. We'll also work with our suppliers to improve the quality whilst maintaining our competitive pricing. Thanks Usman

Posted 6 years ago

“Lost my order. Didn’t tell me what happened refunded me without me asking them to, I asked for them to tell me what was going on instead, told me that if my parcel does arrive that I’m not allowed to keep it because they gave me the money back which is ridiculous it was their fault. Waited almost a month for it to not arrive”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your garms didn't land with you. Due to the time passed since the last tracking update, the order was classed as lost in transit and due to the volume of orders shipped, we weren't notified about the order being mis placed. As the order couldn't be delivered, we arranged for the order to be refunded, as items can become sold out fast on site and we're unable to send out a few items. All our orders are sent out on a trackable service, so you can keep an eye on them once they leave our warehouse. You can also contact our customer service team 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“Delivery was an absolute disgrace every time I order and pay for next day delivery you send my order 3/4 days after! Seriously need to sort your website out and alert customers when your delivery’s will be delayed and NOT take next day delivery payment knowing the delivery won’t arrive the next day!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've taken a look into what happened and can see there's been a few different issues with the driver, so I've raised this directly with the Depot manager. They'll speak to the driver to get to the bottom of the delays and work to reduce the chances of this happening in the future. Thanks for your continued patience whilst we work to get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

Hey, Sorry to hear your orders haven't been landing with you in time. I've looked into this and can see the issue has been with the driver. I've raised this directly with depot manager, so they can speak to the driver and get to the bottom of the issues. Thanks for your continued patience as we get this sorted. Thanks Usman

Posted 6 years ago

“It certainly isn't a place to order from because as I live alone I can't wait for it to come at random times and days so I ordered on Friday. PLT obvs cannot handle busy periods so due to it being black Friday they pushed delivery to come by 72 hours. Refunding next day delivery doesn't make up for the amount of time I wasted because I waited at home for two days (told both times it'll arrive) and now it's being delivered while I am at work (can't leave with a neighbour because it's a new area) and safe places options do not apply to my flat) from 12:00pm until 14:00pm. I know the delivery company is Hermes but PLT should work with them to ensure THEIR products are being reached to their customers when it's agreed by both parties. I've never been left so frustrated by a company in my life and guess what I STILL haven't got my delivery.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you. I've taken a look into this and got in touch with the courier to find out why the order is late. The order was helped up at the depot, so it couldn't be passed to the driver in time for their round, which caused it to be late. I can see our customer service team has refunded the postage cost back to the original payment method. As you've said there's no safe location or neighbour the order could be left with, the courier hasn't been able to leave the order anywhere on Monday. I've put a request in with them to see if they'll be able to attempt after 5pm instead. Thanks Usman

Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE !!!! I’m extremely upset with this company I’ve ordered a few items from plt and accidentally sent it to the wrong address I immediately emailed them and they responded a day later stating “ there is nothing we can do about this “ are you kidding me so you mean to tell me that some random person is going to receive a free package this is completely unacceptable maybe if you had a phone number where customers can actually contact you this issue would’ve been resolved right away I’m furious I’ve placed this order a month ago and still have yet to receive my package I will NEVERRRRR order from this FAKE website EVERRRRR again fake websites don’t have phone numbers which is why this website doesn’t”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you sent your order to your old address. As we aim to dispatch orders as soon as possible, especially during the festive period, we're not able to change an order once it's been placed. Depending on where you delivering, some of the couriers can leave the orders with neighbours, in safe locations or return the order back to us. Alternatively, you can arrange to collect the order from the address provided when the order was placed. Thanks Usman

Posted 6 years ago

“I have been purchasing from oretty little thing for the past 3 years. Recently they did not send me my past 2 orders. First they sent my order to the wrong address in Dubai instead of Paris, and then For the second order they claim it takes 30 days to ship from UK to Paris! 250€ later i still do not have any of my orders. There is no real customer service! They just keep on sending you robotic messages , every-time with a different representative. Super annoying. Last time i buy from them.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your orders haven't landed with you. I've taken a look into both your recent orders to see what happened and can see you selected a different country compared to the rest of the address. As the UAE was entered as the country, the orders were sent to Dubai, however, they are both being returned back to us, as the rest of the address doesn't match. I've arranged for the items on both orders to be refunded back to the original payment methods and they'll show back in the account by the end of 11/12/19 at the latest. If you do want to order the items again, please ensure the correct country is entered, as we are unable to change the address for an order once it has been placed. Thanks Usman

Posted 6 years ago

“Rubbish quality never matches the image on the website most of the tops and leggings are so thin that they are see through amount of times I’ve had to return is a joke. Bought a coat for £40 once and it started ripping apart 2 weeks after I had it.”

Helpful Report

Posted 6 years ago

Hey, I'm sorry to hear you've not loved shopping with us. I've passed over your feedback to our buying teams, so they can work with our suppliers to improve on the stock, whilst keeping our prices low. I've dropped you an email asking for a bit more information about the coat that ripped, so we can get this sorted for you. Thanks Usman

Posted 6 years ago

“I have free next day delivery, Ordered by the cut off time of 10pm. 2 days later no tracking still, finally messaged to be told sorry it will be here tomorrow, still not here, sorry it will take another 5 days at least as you ordered by 10.01pm. but on tracking it says it should have arrived next day. Which clearly it didn't. Very disappointing, will not use PLT again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. I totally get where you're coming from as it should have been delivered a while ago. I've taken a look into the order and can see the order was placed just after our cut off time, which caused a delay by a day and it was then held up at the couriers depot. I've passed this on to our logistics team to look into the delay with the courier and see what we can do to stop this from happening in the future. Thanks Usman

Posted 6 years ago

“Thrice i have bought stuff from them,the quality is always on the cheap stuff and have had to return them all three times. Definitely not impressed by their now quality, their stuff are not the same as the images on their website quality wise.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been loving your hauls. We work hard with our suppliers to make sure all our garments live up to our expectations and standards. We use professional photographers and studio lighting to make sure the images on site reflect the items as accurately as possible. If you have any queries, our customer services team are available 24/7 via our website or social media help pages. Thanks Usman

Posted 6 years ago

“All that glitters isn't gold - it's often cheap and falls apart quickly! REVIEW: I bought the Brown Borg oversized belted coat recently and the lining started ripping after 2 weeks (conveniently after the returns window). They really demonstrated how they value fast fashion over quality and returning customers. It's unlikely I'll shop there after this experience”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear this happened. It's not what you expect when you shop with us. I can see a member of our team has been in touch with you, asking for a bit more information to help get this sorted for you. If there's ever anything we can help with, our customer service team are 24/7 and you can get in touch via our website or our social media help pages. Thanks Usman

Posted 6 years ago

“I order 2 pair of heels in a size 9 & they 2 size 7.”

Helpful Report

Posted 6 years ago

Hey Kiana, Sorry for the confusion over our sizes. As we're UK based, all our items are labelled in UK sizes, however, this would be the equivalent to the US sizes ordered on site. So if you ordered a US size 9 on our US site, the heels would be labelled as a UK size 7. You can view more of our size guide here - https://www.prettylittlething.com/size-guide If you still don't love your heels, you can return them back to us using our returns portal to create a returns label, which can be found here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“Clothes were cheaply made , non of the things fit me”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure we offer the best whilst keeping the prices as competitive as we can. If you have any issues with the sizing, you can refer to our size guide here - https://www.prettylittlething.com/size-guide If you're still not in love with your threads, we've recently updated our returns process to make it even easier to return using out returns label, which can help to speed up any refunds. Thanks Usman

Posted 6 years ago

“I return to items to the value of £14 I had an email to say you had recieved the items and I would receive a refund I'm still waiting and when I spoke to virtual thing told me to get the receipt I sent them back wich was asda I threw it away when i had an email to say you had recieved them and my refund was going to be processed bug i still havent received it. Iv never had a problem before until now”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you've not been able to locate your refund. I'll be able to help you with this. I've sent you a private message asking for a bit more info, so I can find your order and check the refund. Thanks Usman

Posted 6 years ago

“I ordered 2 pieces they sent them both in the wrong size I had to pay someone to alter both of them cuz I didn’t have time to send them back I will never order from them again”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the sizes you wanted. I've not been able to find your order with the details, so I've sent you a message asking for a bit more info, so I can look into what happened. Thanks Usman

Posted 6 years ago

“I am still waiting for my purchased to be delivered and it has been over 2 weeks. When I track my order it hasnt changed for weeks. Very dusappointed”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you just yet. I can see you've been in touch with our customer service who have refunded the postage cost as the order is late and are looking into this with the courier. If you don't receive an update from us or the courier by the end of 03/12/19, let us know and we'll let you know what we can do to get this sorted for you. Thanks Usman

Posted 6 years ago

“Ive ordered from here a lot and sometimes good sometimes not so good but this time ive not received my item at all. No one knows where it is or anything”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order didn't land with you as soon as possible. I've checked the order placed on 25/11/19 and can see it was placed on saver delivery, which can take up to 5 working days to be dispatched and delivered. I can see it's now been delivered and I hope you love your haul. I've also sent you a private message with the tracking information, which you can reply to if you have any more issues with it. Thanks Usman

Posted 6 years ago

“I paid for next day delivery and it was delivered 5 days late. The person who attended to my query was also very rude”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel was delivered on time and that you were spoken to in a rude manner. I will be looking into this further and making sure the necessary training is provided to the advisor who answered your query. I've sent you a private message with further info in regards to the late delivery. - Shahbaz

Posted 6 years ago

“Only clicking one star as I could not pick zero Still have not received my package and over 1 week from the day they said it was delivered”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you haven't received your parcel just yet. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews