PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,347 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a couple things to gift someone well ahead of time. Didn’t receive it even after 15 days of EXPECTED delivery. Kept trying to reach the company, didn’t get any response. On the 16th day I was told that my parcel got “lost”. Super bad experience will never order it again”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your order got lost. taking a look at your tracking I can see that there had been to updates from the courier, which is why this was classed as lost. A refund has been issued for the order, I'll drop you a private message with the details on this. If you would still like the items you can reorder. Alex

Posted 6 years ago

“I purchased a dress for a special event and paid for expedited shipping and did not recieve my product until 2 days later. I was extremely upset since I needed that item for Saturday night and did not get it Thursday when I paid for it to be recieved.”

Helpful Report

Posted 6 years ago

Hi Jasmine, I'm sorry to hear that your parcel was delivered late and I will be flagging this up with our courier to find out what went wrong to make sure this doesn't happen on future orders. I can see you've spoke with our customer service team and that you've now returned the dress back to us for a refund. If you need help with any future orders, message us through Twitter and the team will be happy to assist 24/7. - Shahbaz

Posted 6 years ago

“It’s been about a month and I haven’t gotten my package. Customer service is on the low scale because it’s mostly automated and there’s barely any feeling of your needs being satisfied. I was also not compensated for my delivery being late.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel has been delivered on time and that you're also not happy with the level of customer service provided. I can see from the order that we've refunded you for the delivery fee due to the parcel being late. I've sent you a message on Twitter with further info in regards to this order. - Shahbaz

Posted 6 years ago

“Never recieved my parcel even thought it was on next day delivery and they don't know what happened to it... still awaiting a refund...”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel wasn't delivered on time and can see from your messages to our social media team that you've requested a refund on the order also. I've sent you a message on Facebook in regards to this order. - Shahbaz

Posted 6 years ago

“They lost my parcel that was supposed to be next day delivery, which then took over two weeks to get a refund for due to Hermes policy on lost items. This was the first time I had bought anything from PLT and also the last time I will be shopping with them.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was lost by our courier and that you didn't receive your refund until 2 weeks later and understand this is your first time shopping with us. I'd like to investigate this further and turn your experiencing shopping with us in to a positive one. I've sent you a private message so that I can look into this further. - Shahbaz

Posted 6 years ago

“Poor delivery and clothes”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you're not happy with the delivery/clothes and want to turn this around for you. I've sent you an email as I'd like to find out what's the issues with the delivery/clothes are and make your experience shopping with us even better. - Shahbaz

Posted 6 years ago

“I’m a royalty member and I’m still waiting on my items 3 days later!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you haven't received your parcel just yet especially as you've paid for Royalty with us for the year. I've sent you a private message with further info in regards to your latest order. - Shahbaz

Posted 6 years ago

“be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I've replied to your first review left so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“never buy from this online scammer**** be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry that your daughter hasn't been refunded on her returns just yet. I've sent you a private message so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“I was unable to track my purchase, on your website even tho it showed a possible delivery date, 2 weeks later the package wasn't delivered. I just stopped checking on it. I messaged you on Instagram and still have not received a reply. When my package finally arrived, one item was too small and one was too big. I am now stuck with them because I have no idea if you would get them if i returned them to you.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you were unable to track your parcel and that you never received a response to your query on Instagram. I've sent you an email so that I can get this all sorted out for you. - Shahbaz

Posted 6 years ago

“Ordered 3 items. 1 fit perfectly, other 2 EXTREMELY small. Had to pay two separate shipping charges of $4 each. Can take up to 2 weeks for the refund of the actually cost of the items. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that two items didn't fit quite right and that you've had to pay two lots of returns shipping to to return the items back to us. I've sent you an email to get this sorted out for you. - Shahbaz

Posted 6 years ago

“Quality of the dress was rubbish !!! Really cheap and nasty Sent straight back I’m afraid”

Helpful Report

Posted 6 years ago

Hi Marina, I'm really sorry to hear that you're unhappy with the quality of the material used on the dress. I have now flagged this with our quality control team to look into further. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“Delivery was awful! Ordered next day and didn’t turn up for 5 days!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was delivered late especially as you've bought Royalty with us. Our courier was experiencing a slight delay in the mail service and we apologise for any inconvenience caused. I've sent you a private message in regards to this order. - Shahbaz

Posted 6 years ago

“It took too long for my package and all my items were cheaply made. The only reason they get 1 star is because I was refunded my shipping cost.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of items received. Don't worry as we've got you covered on this. I've sent you a private message with further info. - Shahbaz

Posted 6 years ago

“Never received the clothes I ordered and paid for”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've chased the delivery up with our courier who advise they are experiencing some delays in the mail service and apologise for any inconvenience caused. I can see that you've spoken with our customer service team who've refunded the shipping fee back to you. Due to the delays in the mail service, if your parcel isn't delivered by the end of 3rd Nov 2019, message our team on Facebook straight away. I've also sent you a private message with a link to your tracking info. - Shahbaz

Posted 6 years ago

“Delivery never on time”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcels are never delivered on time especially as you've purchased Royalty with us. I have flagged this up with our courier to make sure future parcels are delivered on time. Just a heads up, for next day delivery, please place the order before 1pm Monday to Friday (excluding holidays/weekends), to receive your parcel the next day. For up to date info on our delivery timescales, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 6 years ago

“The dress wasn’t really a dress. It’s cheaply made. I can’t believe they orginally charged $70 for it. It came ripped.”

Helpful Report

Posted 6 years ago

Hi Afi, I'm so sorry to hear that the dress arrived in this condition. Don't worry as we've got you covered. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“I ordered for next day delivery due to needing it ASAP and 4 days later I still haven't received it. It now due tomorrow apparently. I won't hold my breath.”

Helpful Report

Posted 6 years ago

Hi Georgina, I'm so sorry to hear that your parcel wasn't delivered on time. I can see that you've spoken with our customer service team through Whatsapp and they've refunded your delivery fee also. I've looked into the delivery and the reason for the delays was due to Bank holiday in Ireland on 28th Oct 2019. Due to the holiday, Fastway is closed for the day. You can view our latest delivery cut off times for Ireland by clicking here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 6 years ago

“My parcel hasn’t been delivered... it was dispatched 5 days ago for next day delivery, but I am yet to receive it.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you haven't yet received your parcel. I've sent you a private message with further info in regards to the delivery. - Shahbaz

Posted 6 years ago

“Delivery company are terrible. Told me they had delivered when they hadn't, then when they actually delivered they left my package outside on a busy road - it was stolen. Got a refund but not the full amount and haven't had explanation why. Disappointing from start to finish”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you never received your parcel and that our courier left your parcel in a location where it was stolen. I have flagged this up with our courier to make sure future parcels are either signed for by yourself to delivered to your neighbours. I've also sent you a private message regarding the remaining amount that hasn't been refunded on this order. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,347 reviews