PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,350 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dress was supposed to arrive three weeks ago and it came in the UPS on (2weeks ago) Friday and required a signature (no on was home to sign therefore I never received my package). I never received any update emails from your end. The most recent email I received from you was October 15th. I tried tracking my package through the confirmation number given to me by you guys and it was completely misleading. I attempted to track my package Friday morning and your website was telling me that my package was still supposed to arrive the prior Wednesday. I have yet to receive my purchase and no longer need it as the event in which I was going to wear it for has now passed. I am extremely disappointed in the service I have received from your end especially since I've heard many good things about your brand. I am requesting a full refund and return for my package once its in my possession.”

Helpful Report

Posted 6 years ago

Hi Alisha, Sorry to hear you have not received your PLT order yet especially as these were for an event you were attending. I can see that a delivery notice was left to rearrange your delivery. I'll drop you a private message with further details on the parcel. If you would like to return your items please use our returns portal linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“Price is reasonable but slightly expensive considering the quality of products. Delivery was fine but a little expensive. I returned my items due to poor quality last week and still have not heard anything.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have had to return your items. I can see that we have not received your return jus yet. we normally receive returns within 14 days from your return date. If you have not heard anything after the 14 days just drop us a message on the link below and we'll look into this further for you. https://www.prettylittlething.com/contact-us Alex

Posted 6 years ago

“The items I got from pretty little thing was fine ish. I got over the knee boots and the stitches is somewhat loose at the top and coming out. I paid next day delivery and due time a delay which was not said as well as my parcel going to the wrong depot centre (how???) my parcel got to me 4 days later than it should have and I could have just paid standard delivery. It almost came too late for the event I ordered my package for in the first place.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear that your order was late, looking into this for you it seems that this was collected from the Hermes hub and transported to the incorrect deopt, which caused the delay. I have gone ahead and got the delivery refunded on this order for you. I'll drop you a private message with details on the refund. Alex

Posted 6 years ago

“Bought a couple things to gift someone well ahead of time. Didn’t receive it even after 15 days of EXPECTED delivery. Kept trying to reach the company, didn’t get any response. On the 16th day I was told that my parcel got “lost”. Super bad experience will never order it again”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that your order got lost. taking a look at your tracking I can see that there had been to updates from the courier, which is why this was classed as lost. A refund has been issued for the order, I'll drop you a private message with the details on this. If you would still like the items you can reorder. Alex

Posted 6 years ago

“I purchased a dress for a special event and paid for expedited shipping and did not recieve my product until 2 days later. I was extremely upset since I needed that item for Saturday night and did not get it Thursday when I paid for it to be recieved.”

Helpful Report

Posted 6 years ago

Hi Jasmine, I'm sorry to hear that your parcel was delivered late and I will be flagging this up with our courier to find out what went wrong to make sure this doesn't happen on future orders. I can see you've spoke with our customer service team and that you've now returned the dress back to us for a refund. If you need help with any future orders, message us through Twitter and the team will be happy to assist 24/7. - Shahbaz

Posted 6 years ago

“It’s been about a month and I haven’t gotten my package. Customer service is on the low scale because it’s mostly automated and there’s barely any feeling of your needs being satisfied. I was also not compensated for my delivery being late.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel has been delivered on time and that you're also not happy with the level of customer service provided. I can see from the order that we've refunded you for the delivery fee due to the parcel being late. I've sent you a message on Twitter with further info in regards to this order. - Shahbaz

Posted 6 years ago

“Never recieved my parcel even thought it was on next day delivery and they don't know what happened to it... still awaiting a refund...”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcel wasn't delivered on time and can see from your messages to our social media team that you've requested a refund on the order also. I've sent you a message on Facebook in regards to this order. - Shahbaz

Posted 6 years ago

“They lost my parcel that was supposed to be next day delivery, which then took over two weeks to get a refund for due to Hermes policy on lost items. This was the first time I had bought anything from PLT and also the last time I will be shopping with them.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was lost by our courier and that you didn't receive your refund until 2 weeks later and understand this is your first time shopping with us. I'd like to investigate this further and turn your experiencing shopping with us in to a positive one. I've sent you a private message so that I can look into this further. - Shahbaz

Posted 6 years ago

“Poor delivery and clothes”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you're not happy with the delivery/clothes and want to turn this around for you. I've sent you an email as I'd like to find out what's the issues with the delivery/clothes are and make your experience shopping with us even better. - Shahbaz

Posted 6 years ago

“I’m a royalty member and I’m still waiting on my items 3 days later!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you haven't received your parcel just yet especially as you've paid for Royalty with us for the year. I've sent you a private message with further info in regards to your latest order. - Shahbaz

Posted 6 years ago

“be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I've replied to your first review left so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“never buy from this online scammer**** be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry that your daughter hasn't been refunded on her returns just yet. I've sent you a private message so that we can get this sorted out. - Shahbaz

Posted 6 years ago

“I was unable to track my purchase, on your website even tho it showed a possible delivery date, 2 weeks later the package wasn't delivered. I just stopped checking on it. I messaged you on Instagram and still have not received a reply. When my package finally arrived, one item was too small and one was too big. I am now stuck with them because I have no idea if you would get them if i returned them to you.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you were unable to track your parcel and that you never received a response to your query on Instagram. I've sent you an email so that I can get this all sorted out for you. - Shahbaz

Posted 6 years ago

“Ordered 3 items. 1 fit perfectly, other 2 EXTREMELY small. Had to pay two separate shipping charges of $4 each. Can take up to 2 weeks for the refund of the actually cost of the items. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that two items didn't fit quite right and that you've had to pay two lots of returns shipping to to return the items back to us. I've sent you an email to get this sorted out for you. - Shahbaz

Posted 6 years ago

“Quality of the dress was rubbish !!! Really cheap and nasty Sent straight back I’m afraid”

Helpful Report

Posted 6 years ago

Hi Marina, I'm really sorry to hear that you're unhappy with the quality of the material used on the dress. I have now flagged this with our quality control team to look into further. I've dropped you a private message with further info. - Shahbaz

Posted 6 years ago

“Delivery was awful! Ordered next day and didn’t turn up for 5 days!!”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that your parcel was delivered late especially as you've bought Royalty with us. Our courier was experiencing a slight delay in the mail service and we apologise for any inconvenience caused. I've sent you a private message in regards to this order. - Shahbaz

Posted 6 years ago

“It took too long for my package and all my items were cheaply made. The only reason they get 1 star is because I was refunded my shipping cost.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of items received. Don't worry as we've got you covered on this. I've sent you a private message with further info. - Shahbaz

Posted 6 years ago

“Never received the clothes I ordered and paid for”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've chased the delivery up with our courier who advise they are experiencing some delays in the mail service and apologise for any inconvenience caused. I can see that you've spoken with our customer service team who've refunded the shipping fee back to you. Due to the delays in the mail service, if your parcel isn't delivered by the end of 3rd Nov 2019, message our team on Facebook straight away. I've also sent you a private message with a link to your tracking info. - Shahbaz

Posted 6 years ago

“Delivery never on time”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that your parcels are never delivered on time especially as you've purchased Royalty with us. I have flagged this up with our courier to make sure future parcels are delivered on time. Just a heads up, for next day delivery, please place the order before 1pm Monday to Friday (excluding holidays/weekends), to receive your parcel the next day. For up to date info on our delivery timescales, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 6 years ago

“The dress wasn’t really a dress. It’s cheaply made. I can’t believe they orginally charged $70 for it. It came ripped.”

Helpful Report

Posted 6 years ago

Hi Afi, I'm so sorry to hear that the dress arrived in this condition. Don't worry as we've got you covered. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,350 reviews