PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a royalty member and I’m still waiting on my items 3 days later!!”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you haven't received your parcel just yet especially as you've paid for Royalty with us for the year. I've sent you a private message with further info in regards to your latest order. - Shahbaz

Posted 5 years ago

“be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 5 years ago

Hi, I've replied to your first review left so that we can get this sorted out. - Shahbaz

Posted 5 years ago

“never buy from this online scammer**** be aware of this scam , no phone number to contact . website run by machines . my daughter bought from them 5 time and sent back 4 time never got refund from them even ones . unfortunately i decide to check my account only recently , and i found out they never refund any money .although i have proof of all the returned stuff”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry that your daughter hasn't been refunded on her returns just yet. I've sent you a private message so that we can get this sorted out. - Shahbaz

Posted 5 years ago

“I was unable to track my purchase, on your website even tho it showed a possible delivery date, 2 weeks later the package wasn't delivered. I just stopped checking on it. I messaged you on Instagram and still have not received a reply. When my package finally arrived, one item was too small and one was too big. I am now stuck with them because I have no idea if you would get them if i returned them to you.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you were unable to track your parcel and that you never received a response to your query on Instagram. I've sent you an email so that I can get this all sorted out for you. - Shahbaz

Posted 5 years ago

“Ordered 3 items. 1 fit perfectly, other 2 EXTREMELY small. Had to pay two separate shipping charges of $4 each. Can take up to 2 weeks for the refund of the actually cost of the items. Very disappointing.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that two items didn't fit quite right and that you've had to pay two lots of returns shipping to to return the items back to us. I've sent you an email to get this sorted out for you. - Shahbaz

Posted 5 years ago

“Quality of the dress was rubbish !!! Really cheap and nasty Sent straight back I’m afraid”

Helpful Report

Posted 5 years ago

Hi Marina, I'm really sorry to hear that you're unhappy with the quality of the material used on the dress. I have now flagged this with our quality control team to look into further. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Delivery was awful! Ordered next day and didn’t turn up for 5 days!!”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that your parcel was delivered late especially as you've bought Royalty with us. Our courier was experiencing a slight delay in the mail service and we apologise for any inconvenience caused. I've sent you a private message in regards to this order. - Shahbaz

Posted 5 years ago

“It took too long for my package and all my items were cheaply made. The only reason they get 1 star is because I was refunded my shipping cost.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you're not happy with the quality of items received. Don't worry as we've got you covered on this. I've sent you a private message with further info. - Shahbaz

Posted 5 years ago

“Never received the clothes I ordered and paid for”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've chased the delivery up with our courier who advise they are experiencing some delays in the mail service and apologise for any inconvenience caused. I can see that you've spoken with our customer service team who've refunded the shipping fee back to you. Due to the delays in the mail service, if your parcel isn't delivered by the end of 3rd Nov 2019, message our team on Facebook straight away. I've also sent you a private message with a link to your tracking info. - Shahbaz

Posted 5 years ago

“Delivery never on time”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that your parcels are never delivered on time especially as you've purchased Royalty with us. I have flagged this up with our courier to make sure future parcels are delivered on time. Just a heads up, for next day delivery, please place the order before 1pm Monday to Friday (excluding holidays/weekends), to receive your parcel the next day. For up to date info on our delivery timescales, click here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 5 years ago

“The dress wasn’t really a dress. It’s cheaply made. I can’t believe they orginally charged $70 for it. It came ripped.”

Helpful Report

Posted 5 years ago

Hi Afi, I'm so sorry to hear that the dress arrived in this condition. Don't worry as we've got you covered. I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

“I ordered for next day delivery due to needing it ASAP and 4 days later I still haven't received it. It now due tomorrow apparently. I won't hold my breath.”

Helpful Report

Posted 5 years ago

Hi Georgina, I'm so sorry to hear that your parcel wasn't delivered on time. I can see that you've spoken with our customer service team through Whatsapp and they've refunded your delivery fee also. I've looked into the delivery and the reason for the delays was due to Bank holiday in Ireland on 28th Oct 2019. Due to the holiday, Fastway is closed for the day. You can view our latest delivery cut off times for Ireland by clicking here - https://www.prettylittlething.ie/delivery-information - Shahbaz

Posted 5 years ago

“My parcel hasn’t been delivered... it was dispatched 5 days ago for next day delivery, but I am yet to receive it.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you haven't yet received your parcel. I've sent you a private message with further info in regards to the delivery. - Shahbaz

Posted 5 years ago

“Delivery company are terrible. Told me they had delivered when they hadn't, then when they actually delivered they left my package outside on a busy road - it was stolen. Got a refund but not the full amount and haven't had explanation why. Disappointing from start to finish”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you never received your parcel and that our courier left your parcel in a location where it was stolen. I have flagged this up with our courier to make sure future parcels are either signed for by yourself to delivered to your neighbours. I've also sent you a private message regarding the remaining amount that hasn't been refunded on this order. - Shahbaz

Posted 5 years ago

“Ordered item 3 weeks ago. Never received. Claim filed with paypal to receive refund. Presently waiting for process.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you haven't received your parcel on time. I've looked into the order and can see that we've refunded you for the shipping and that the courier has advised to contact them to rearrange delivery as no one was available to sign for the delivery on 28th Oct 2019. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Paid for next day delivery, order arrived a week later! Customer service was absolutely shocking! Noone could tell me where my order was, no refund offered.”

Helpful Report

Posted 5 years ago

Hi Katie, I'm so sorry to hear that the customer service team wasn't able to track your order and that your parcel was delivered late. I can see the from the tracking, our courier was experiencing some technical issues with their system so we were unable to track the whereabouts of parcels for a short while. I apologise for any inconvenience caused. I'm glad to hear that you've received your parcel and I've also refunded £5.99 paid for delivery to your bank card. The money will bounce back into your account by 11th Nov 2019. I've also dropped you a private message in regards to this order. - Shahbaz

Posted 5 years ago

“The arrival dresses were super delayed, Matthew D. kindly assisted me in locating the. He was the best part of the experience. The dressed, however, were a hot mess.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear the dresses arrived in a poor condition. Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I ordered and paid for Express post and it took 5 days to arrive definitely disappointed as I needed my purchase for a event as for the quality of their products im satisfied.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that your parcel was delivered late and understand why you feel disappointed as you planned to wear the items for an event. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Every item I ordered was the wrong size. This is the second time this has happened to me when ordering from this company.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that we've sent you out the items in the wrong sizes. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 5 years ago

“I got sent a 30% off everything code, so I filled up my basket and went to checkout just to find out that the code did not work, so disappointed. What is the point of sending customers codes that do not work.”

Helpful Report

Posted 5 years ago

Hi Simi, I'm so sorry to hear that the discount code we sent you didn't work. I've dropped you a private message so I can look into this further for you. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews