PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,350 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 5 items to the tune of c£200, all size 'S' (Small) or UK8. All but 1 going back. Absolutely massive sizes...and I mean, massive! Disbelief actually how big they are. Ridiculous! Very disappointed.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you aren't happy with the sizing of the items received and want to get this looked into further. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“It's been a week since I was promised my order and i still don't have it. This is messing up my schedule, was supposed to shoot a video for my channel. I'll be shooting the video about my experience with PLT whether I have my order or not .”

Helpful Report

Posted 6 years ago

Hi Mankale, I'm so sorry that you haven't received your parcel and understand you plan on shooting a video for your channel about your experience shopping with PLT. I've sent you a private message with further info on both your orders. - Shahbaz

Posted 6 years ago

“I was promised my delivery on the 8th of November. Today is the 14th and I still have not received it. I am disappointed since I am also not being able to track it.”

Helpful Report

Posted 6 years ago

Hi Sakhi, I'm so sorry that you haven't received your parcel just yet and totally understand why you feel disappointed. I've sent you a private message with more info in regards to this. - Shahbaz

Posted 6 years ago

“I never recieved my order, and I spent alittle over 100$!”

Helpful Report

Posted 6 years ago

Hi Mercedes, I'm so sorry to hear you've not received your parcel just yet. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Bad quality and it doesn't fit like it does on the model. It's very open in the front to.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the item you received was not right for you. I have sent you an email so that we can take a look into this item further. Please check your inbox along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“Never received my order and I am still trying to get my money back...this is the second time around. Not impressed with this site.”

Helpful Report

Posted 6 years ago

Hi Diana, Sorry to hear you never received your parcel, Taking a look it seems that your address was incorrect and the parcel has been returned to us by the courier, we recommend logging into your account and just checking your address details. I'll drop you a private message regarding your refund. Alex

Posted 6 years ago

“It has been a week since my expected delivery date and I have yet to receive my package. After reaching out to customer service I was told I would have to wait 20 days past the expected delivery date to receive a refund or be able to reorder my initial order. I intentionally ordered my product early because I had a photo shoot a month and a half later. However now I’m having to make last minute adjustments due poor service. Won’t be shopping with this company again.”

Helpful Report

Posted 6 years ago

Hi Dayva, Sorry to hear about your parcel being delayed, I've taken a look into this for you and will drop you a private message with the update on your parcel. Alex

Posted 6 years ago

“FIT TOO SMALL AND THE MEASUREMENTS WERE WRONG ONLINE.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback, sorry to hear about your items, we'll get your feedback passed on to the teams You can return any unwanted items to us for a refund, for more on our returns please see here: https://www.prettylittlething.com.au/returns-policy Alex

Posted 6 years ago

“Dress came in and it was not my size at all. Fit so weird and then I could not even return it. Definitely not ordering from this place again”

Helpful Report

Posted 6 years ago

Hi, Taking a look at your order I can see that you have ordered on our US site please note that all of our items are labeled in UK sizes. please see the link below for more info on our size conversion. https://www.prettylittlething.us/size-guide If the dress is not right for you you can return it to us. Please see the link below for more on our returns. https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“I order 4 items, all my items I ordered was supposed to be a size 16 so I’m excited to try on my clothes because I was going to a big event I was very disappointed that everything was so huge so I look at the size I was sent a size 20, so I go back and check my order to make sure I didn’t make the mistake and order the wrong size. Nope pretty little thang sent me whatever size the want to send me”

Helpful Report

Posted 6 years ago

Hi Shanicka, Taking a look I can see that you have ordered from our US site, Please note that all of our items are labeled in UK sizes, for more on our size conversion please see here: https://www.prettylittlething.us/size-guide If the items are not right for you you can return them to us for a refund. For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“My wings for my costume for Halloween came broken and I didn’t have time before Halloween to return them so I had to safety pin them”

Helpful Report

Posted 6 years ago

Hi Sorry to hear about your wings, I've sent you an email so that we can get this sorted out for you. Please check your inbox, along with your spam and junk folders for this. Alex

Posted 6 years ago

“I bought 7 different items. Only one thing fit (because it’s supposed to be oversized). The sizes run very small. My head couldn’t even fit into one of the dress neck openings. I’d recommend getting 2 sizes up when ordering.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, I've dropped you an email so that we can take a look into these items a little further, please check your inbox along with your spam and junk folders for these. Alex

Posted 6 years ago

“Rien à ma taille, article non conforme à la description, vraiment déçue de ma première et dernière commande !”

Helpful Report

Posted 6 years ago

Hi Camille, Sorry to hear about this, an email has been sent to you so we can take a further look into your order, please check your inbox, along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“It asks me every single time to log in & when I do it directs me back to a blank page, I end up having to sign in through Facebook which seems pointless with the app!! I contacted them but wasn’t given much good advice so will stick with ASOS & Boohoo from now on 🤷🏽‍♀️”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have been having trouble with the app, we would recommend clearing the cache on your app and retrying to sing in. If this is still not working please uninstall the app and reinstall to remove any possible corrupt files. I'll send you a private message to follow up Alex

Posted 6 years ago

“Took them 4 months to refund me!! 4 months!! I had to call my bank so they could start an investigation into it cause I was scared I wouldn’t get refunded since it took so long! They’re clothing is low quality, and the shoes I had ordered looked nothing like the picture! Never will be ordering from this website again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that it took so long for your refund. If you have not had confirmation on a refund within 14 days for UK or 21 days for our international customers, just drop us a message on the link below and we can look into this for you. https://www.prettylittlething.com/contact-us For more info on our returns please see here: https://www.prettylittlething.com/returns-policy I'll send you a private message with further info. Alex

Posted 6 years ago

“I ordered my daughter a dress for her formal. They were paid for the product and I got an email that expected delivery would be October 28th. She never received the dress. I emailed the company and never heard back. I am out the money and my daughter has to look for and buy another dress for her formal in a week.”

Helpful Report

Posted 6 years ago

Hi Kristina, Sorry to hear that you have not received your parcel just yet. I've dropped you an email with all the updates regarding your order please check your inbox along with your spam and junk folders just in case. Alex

Posted 6 years ago

“quality was even worse than expected, and because i dont live in the brits i had to pay for return which was almost 30€, never again”

Helpful Report

Posted 6 years ago

Hi Sorry to hear you have had to return your items. If you ever receive any items that aren't right just let us know on the below link along with dropping us an image of the items you received, we'll then get this looked into and advise further before you have to make a return. https://www.prettylittlething.com/contact-us Alex

Posted 6 years ago

“I asked for a small size in my tracksuit bottoms a size 4 and I received a size 6 which is very big on me and in length and I got next day delivery and it did not come to 3 days later”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that we've sent you the tracksuit bottoms in the wrong size and that your parcel arrived late also! I've sent you a email so that I can get this resolved for you. - Shahbaz

Posted 6 years ago

“Sizing was terrible, so inconsistent, and quality wasn't great either – most things were transparent. Wish I'd read reviews first! At least I was able to return stuff.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry to hear that you weren't happy with the sizing or quality of the items received. I do recommend checking our size conversion guide to help you choose the best fit for items. You can view the size guide by clicking here - https://www.prettylittlething.com.au/size-guide - Shahbaz

Posted 6 years ago

“Sent all the wrong everything. Two pair of shoes wrong size..... My skirt was cheaply made. To send it back you have to go through so Much..... I would never order from them again nor will I Ever recommend anyone to use this site. Sincerely, A very disappointed customer from Cincinnati, Ohio!!!”

Helpful Report

Posted 6 years ago

Hi Naomi, sorry to hear about this, Please note that all of our sizes are in UK sizes. For example, a US size 10 shoe is a UK size 8. Please see our size guide here: https://www.prettylittlething.us/size-guide If you do wish to return any items we have an easy to use returns portal that I've linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more info on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,350 reviews