PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 4 items, all my items I ordered was supposed to be a size 16 so I’m excited to try on my clothes because I was going to a big event I was very disappointed that everything was so huge so I look at the size I was sent a size 20, so I go back and check my order to make sure I didn’t make the mistake and order the wrong size. Nope pretty little thang sent me whatever size the want to send me”

Helpful Report

Posted 5 years ago

Hi Shanicka, Taking a look I can see that you have ordered from our US site, Please note that all of our items are labeled in UK sizes, for more on our size conversion please see here: https://www.prettylittlething.us/size-guide If the items are not right for you you can return them to us for a refund. For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 5 years ago

“My wings for my costume for Halloween came broken and I didn’t have time before Halloween to return them so I had to safety pin them”

Helpful Report

Posted 5 years ago

Hi Sorry to hear about your wings, I've sent you an email so that we can get this sorted out for you. Please check your inbox, along with your spam and junk folders for this. Alex

Posted 5 years ago

“I bought 7 different items. Only one thing fit (because it’s supposed to be oversized). The sizes run very small. My head couldn’t even fit into one of the dress neck openings. I’d recommend getting 2 sizes up when ordering.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about this, I've dropped you an email so that we can take a look into these items a little further, please check your inbox along with your spam and junk folders for these. Alex

Posted 5 years ago

“Rien à ma taille, article non conforme à la description, vraiment déçue de ma première et dernière commande !”

Helpful Report

Posted 5 years ago

Hi Camille, Sorry to hear about this, an email has been sent to you so we can take a further look into your order, please check your inbox, along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 5 years ago

“It asks me every single time to log in & when I do it directs me back to a blank page, I end up having to sign in through Facebook which seems pointless with the app!! I contacted them but wasn’t given much good advice so will stick with ASOS & Boohoo from now on 🤷🏽‍♀️”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you have been having trouble with the app, we would recommend clearing the cache on your app and retrying to sing in. If this is still not working please uninstall the app and reinstall to remove any possible corrupt files. I'll send you a private message to follow up Alex

Posted 5 years ago

“Took them 4 months to refund me!! 4 months!! I had to call my bank so they could start an investigation into it cause I was scared I wouldn’t get refunded since it took so long! They’re clothing is low quality, and the shoes I had ordered looked nothing like the picture! Never will be ordering from this website again.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that it took so long for your refund. If you have not had confirmation on a refund within 14 days for UK or 21 days for our international customers, just drop us a message on the link below and we can look into this for you. https://www.prettylittlething.com/contact-us For more info on our returns please see here: https://www.prettylittlething.com/returns-policy I'll send you a private message with further info. Alex

Posted 5 years ago

“I ordered my daughter a dress for her formal. They were paid for the product and I got an email that expected delivery would be October 28th. She never received the dress. I emailed the company and never heard back. I am out the money and my daughter has to look for and buy another dress for her formal in a week.”

Helpful Report

Posted 5 years ago

Hi Kristina, Sorry to hear that you have not received your parcel just yet. I've dropped you an email with all the updates regarding your order please check your inbox along with your spam and junk folders just in case. Alex

Posted 5 years ago

“quality was even worse than expected, and because i dont live in the brits i had to pay for return which was almost 30€, never again”

Helpful Report

Posted 5 years ago

Hi Sorry to hear you have had to return your items. If you ever receive any items that aren't right just let us know on the below link along with dropping us an image of the items you received, we'll then get this looked into and advise further before you have to make a return. https://www.prettylittlething.com/contact-us Alex

Posted 5 years ago

“I asked for a small size in my tracksuit bottoms a size 4 and I received a size 6 which is very big on me and in length and I got next day delivery and it did not come to 3 days later”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that we've sent you the tracksuit bottoms in the wrong size and that your parcel arrived late also! I've sent you a email so that I can get this resolved for you. - Shahbaz

Posted 5 years ago

“Sizing was terrible, so inconsistent, and quality wasn't great either – most things were transparent. Wish I'd read reviews first! At least I was able to return stuff.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you weren't happy with the sizing or quality of the items received. I do recommend checking our size conversion guide to help you choose the best fit for items. You can view the size guide by clicking here - https://www.prettylittlething.com.au/size-guide - Shahbaz

Posted 5 years ago

“Sent all the wrong everything. Two pair of shoes wrong size..... My skirt was cheaply made. To send it back you have to go through so Much..... I would never order from them again nor will I Ever recommend anyone to use this site. Sincerely, A very disappointed customer from Cincinnati, Ohio!!!”

Helpful Report

Posted 5 years ago

Hi Naomi, sorry to hear about this, Please note that all of our sizes are in UK sizes. For example, a US size 10 shoe is a UK size 8. Please see our size guide here: https://www.prettylittlething.us/size-guide If you do wish to return any items we have an easy to use returns portal that I've linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more info on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 5 years ago

“My dress was supposed to arrive three weeks ago and it came in the UPS on (2weeks ago) Friday and required a signature (no on was home to sign therefore I never received my package). I never received any update emails from your end. The most recent email I received from you was October 15th. I tried tracking my package through the confirmation number given to me by you guys and it was completely misleading. I attempted to track my package Friday morning and your website was telling me that my package was still supposed to arrive the prior Wednesday. I have yet to receive my purchase and no longer need it as the event in which I was going to wear it for has now passed. I am extremely disappointed in the service I have received from your end especially since I've heard many good things about your brand. I am requesting a full refund and return for my package once its in my possession.”

Helpful Report

Posted 5 years ago

Hi Alisha, Sorry to hear you have not received your PLT order yet especially as these were for an event you were attending. I can see that a delivery notice was left to rearrange your delivery. I'll drop you a private message with further details on the parcel. If you would like to return your items please use our returns portal linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 5 years ago

“Price is reasonable but slightly expensive considering the quality of products. Delivery was fine but a little expensive. I returned my items due to poor quality last week and still have not heard anything.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you have had to return your items. I can see that we have not received your return jus yet. we normally receive returns within 14 days from your return date. If you have not heard anything after the 14 days just drop us a message on the link below and we'll look into this further for you. https://www.prettylittlething.com/contact-us Alex

Posted 5 years ago

“The items I got from pretty little thing was fine ish. I got over the knee boots and the stitches is somewhat loose at the top and coming out. I paid next day delivery and due time a delay which was not said as well as my parcel going to the wrong depot centre (how???) my parcel got to me 4 days later than it should have and I could have just paid standard delivery. It almost came too late for the event I ordered my package for in the first place.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear that your order was late, looking into this for you it seems that this was collected from the Hermes hub and transported to the incorrect deopt, which caused the delay. I have gone ahead and got the delivery refunded on this order for you. I'll drop you a private message with details on the refund. Alex

Posted 5 years ago

“Bought a couple things to gift someone well ahead of time. Didn’t receive it even after 15 days of EXPECTED delivery. Kept trying to reach the company, didn’t get any response. On the 16th day I was told that my parcel got “lost”. Super bad experience will never order it again”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that your order got lost. taking a look at your tracking I can see that there had been to updates from the courier, which is why this was classed as lost. A refund has been issued for the order, I'll drop you a private message with the details on this. If you would still like the items you can reorder. Alex

Posted 5 years ago

“I purchased a dress for a special event and paid for expedited shipping and did not recieve my product until 2 days later. I was extremely upset since I needed that item for Saturday night and did not get it Thursday when I paid for it to be recieved.”

Helpful Report

Posted 5 years ago

Hi Jasmine, I'm sorry to hear that your parcel was delivered late and I will be flagging this up with our courier to find out what went wrong to make sure this doesn't happen on future orders. I can see you've spoke with our customer service team and that you've now returned the dress back to us for a refund. If you need help with any future orders, message us through Twitter and the team will be happy to assist 24/7. - Shahbaz

Posted 5 years ago

“It’s been about a month and I haven’t gotten my package. Customer service is on the low scale because it’s mostly automated and there’s barely any feeling of your needs being satisfied. I was also not compensated for my delivery being late.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that your parcel has been delivered on time and that you're also not happy with the level of customer service provided. I can see from the order that we've refunded you for the delivery fee due to the parcel being late. I've sent you a message on Twitter with further info in regards to this order. - Shahbaz

Posted 5 years ago

“Never recieved my parcel even thought it was on next day delivery and they don't know what happened to it... still awaiting a refund...”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that your parcel wasn't delivered on time and can see from your messages to our social media team that you've requested a refund on the order also. I've sent you a message on Facebook in regards to this order. - Shahbaz

Posted 5 years ago

“They lost my parcel that was supposed to be next day delivery, which then took over two weeks to get a refund for due to Hermes policy on lost items. This was the first time I had bought anything from PLT and also the last time I will be shopping with them.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that your parcel was lost by our courier and that you didn't receive your refund until 2 weeks later and understand this is your first time shopping with us. I'd like to investigate this further and turn your experiencing shopping with us in to a positive one. I've sent you a private message so that I can look into this further. - Shahbaz

Posted 5 years ago

“Poor delivery and clothes”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you're not happy with the delivery/clothes and want to turn this around for you. I've sent you an email as I'd like to find out what's the issues with the delivery/clothes are and make your experience shopping with us even better. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews