PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLT experience was good well the point of sale and refund all Ng with he Comms via what's app chats. The issue for me was the delivery service they use my order to this day has never showed up. Despite a number of complaints to the delivery company they just told me that I was not their customer and they will only accept complaints from PLT due to the non existent service I would order as a last resort if I can't get item on the high street. Ordering online is should same time and hassle it was anything but countless time wasted sending emails to get an update. In terms of getting a refund PLT did it ahead of time as I was not willing to wait 10 days for the delivery company to confirm to them that they had lost the package when I had screenshots from my live chat with them confirming this. Might be worth looking at the refund process.”

Helpful Report

Posted 6 years ago

Hi Mark, I'm so sorry that you hadn't received your parcel and will be passing your feedback onto the relevant team in regards to our current delivery service in place as we're always looking at ways to improve this area of our business. I will also flag up the refund process we currently have in place with our management team to see where we went wrong and to have a better process in place in the future. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

“I have not yet received my order, next day delivery on 1st November. The money has gone from my account more than two weeks ago but still not received my order.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you've not received your parcel just yet. I've sent you a private message with further info. - Shahbaz

Posted 6 years ago

“Ordered a pair of size 8 patent nude court heels and they were 2 sizes too small”

Helpful Report

Posted 6 years ago

Hi Penelope, I'm so sorry we sent you out the wrong sized shoes and will get this looked into immediately for you. I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“No answer no matter where I write! Try to connect PLT about my order in fab instagram and what’s app but nobody is interesting in customer questions”

Helpful Report

Posted 6 years ago

Hi Clara, I'm so sorry we've not yet resolved your query! I've sent you an email in regards to this. - Shahbaz

Posted 6 years ago

“Poor product quality, stitching cane undone after one wear!”

Helpful Report

Posted 6 years ago

Hi Symi, I'm so sorry to hear you're not happy with the quality of the item received and that the stitching has started to come apart after wearing the item only once. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 6 years ago

“I paid for priority shipping and due to DHL multiple mix up it took me 12 days to receive”

Helpful Report

Posted 6 years ago

Hi Adrienne, I'm so sorry that you never received your parcel on time. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 6 years ago

“Ordered 5 items to the tune of c£200, all size 'S' (Small) or UK8. All but 1 going back. Absolutely massive sizes...and I mean, massive! Disbelief actually how big they are. Ridiculous! Very disappointed.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry that you aren't happy with the sizing of the items received and want to get this looked into further. I've sent you a private message in regards to this. - Shahbaz

Posted 6 years ago

“It's been a week since I was promised my order and i still don't have it. This is messing up my schedule, was supposed to shoot a video for my channel. I'll be shooting the video about my experience with PLT whether I have my order or not .”

Helpful Report

Posted 6 years ago

Hi Mankale, I'm so sorry that you haven't received your parcel and understand you plan on shooting a video for your channel about your experience shopping with PLT. I've sent you a private message with further info on both your orders. - Shahbaz

Posted 6 years ago

“I was promised my delivery on the 8th of November. Today is the 14th and I still have not received it. I am disappointed since I am also not being able to track it.”

Helpful Report

Posted 6 years ago

Hi Sakhi, I'm so sorry that you haven't received your parcel just yet and totally understand why you feel disappointed. I've sent you a private message with more info in regards to this. - Shahbaz

Posted 6 years ago

“I never recieved my order, and I spent alittle over 100$!”

Helpful Report

Posted 6 years ago

Hi Mercedes, I'm so sorry to hear you've not received your parcel just yet. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“Bad quality and it doesn't fit like it does on the model. It's very open in the front to.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the item you received was not right for you. I have sent you an email so that we can take a look into this item further. Please check your inbox along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“Never received my order and I am still trying to get my money back...this is the second time around. Not impressed with this site.”

Helpful Report

Posted 6 years ago

Hi Diana, Sorry to hear you never received your parcel, Taking a look it seems that your address was incorrect and the parcel has been returned to us by the courier, we recommend logging into your account and just checking your address details. I'll drop you a private message regarding your refund. Alex

Posted 6 years ago

“It has been a week since my expected delivery date and I have yet to receive my package. After reaching out to customer service I was told I would have to wait 20 days past the expected delivery date to receive a refund or be able to reorder my initial order. I intentionally ordered my product early because I had a photo shoot a month and a half later. However now I’m having to make last minute adjustments due poor service. Won’t be shopping with this company again.”

Helpful Report

Posted 6 years ago

Hi Dayva, Sorry to hear about your parcel being delayed, I've taken a look into this for you and will drop you a private message with the update on your parcel. Alex

Posted 6 years ago

“FIT TOO SMALL AND THE MEASUREMENTS WERE WRONG ONLINE.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback, sorry to hear about your items, we'll get your feedback passed on to the teams You can return any unwanted items to us for a refund, for more on our returns please see here: https://www.prettylittlething.com.au/returns-policy Alex

Posted 6 years ago

“Dress came in and it was not my size at all. Fit so weird and then I could not even return it. Definitely not ordering from this place again”

Helpful Report

Posted 6 years ago

Hi, Taking a look at your order I can see that you have ordered on our US site please note that all of our items are labeled in UK sizes. please see the link below for more info on our size conversion. https://www.prettylittlething.us/size-guide If the dress is not right for you you can return it to us. Please see the link below for more on our returns. https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“I order 4 items, all my items I ordered was supposed to be a size 16 so I’m excited to try on my clothes because I was going to a big event I was very disappointed that everything was so huge so I look at the size I was sent a size 20, so I go back and check my order to make sure I didn’t make the mistake and order the wrong size. Nope pretty little thang sent me whatever size the want to send me”

Helpful Report

Posted 6 years ago

Hi Shanicka, Taking a look I can see that you have ordered from our US site, Please note that all of our items are labeled in UK sizes, for more on our size conversion please see here: https://www.prettylittlething.us/size-guide If the items are not right for you you can return them to us for a refund. For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 6 years ago

“My wings for my costume for Halloween came broken and I didn’t have time before Halloween to return them so I had to safety pin them”

Helpful Report

Posted 6 years ago

Hi Sorry to hear about your wings, I've sent you an email so that we can get this sorted out for you. Please check your inbox, along with your spam and junk folders for this. Alex

Posted 6 years ago

“I bought 7 different items. Only one thing fit (because it’s supposed to be oversized). The sizes run very small. My head couldn’t even fit into one of the dress neck openings. I’d recommend getting 2 sizes up when ordering.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about this, I've dropped you an email so that we can take a look into these items a little further, please check your inbox along with your spam and junk folders for these. Alex

Posted 6 years ago

“Rien à ma taille, article non conforme à la description, vraiment déçue de ma première et dernière commande !”

Helpful Report

Posted 6 years ago

Hi Camille, Sorry to hear about this, an email has been sent to you so we can take a further look into your order, please check your inbox, along with your spam and junk folders for this. I'll drop you a private message in case you need to reach me here. Alex

Posted 6 years ago

“It asks me every single time to log in & when I do it directs me back to a blank page, I end up having to sign in through Facebook which seems pointless with the app!! I contacted them but wasn’t given much good advice so will stick with ASOS & Boohoo from now on 🤷🏽‍♀️”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that you have been having trouble with the app, we would recommend clearing the cache on your app and retrying to sing in. If this is still not working please uninstall the app and reinstall to remove any possible corrupt files. I'll send you a private message to follow up Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews