PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery. I didn't get it, I'm still waiting for my parcel. 3 days later. I want my delivery charge refunded.”

Helpful Report

Posted 6 years ago

Hi Miriam, I'm really sorry you haven't received your parcel! I can see our customer service team have refunded you for the delivery fee on this order. I've sent you a message on Instagram where you've contacted us on originally with further info. - Shahbaz

Posted 6 years ago

“I ordered a size 8. Paid for a size 8. And got delivered a size 12. This is not okay. Now I have to send it back and wait to see if I will be given what I actually paid for. Very disappointed.”

Helpful Report

Posted 6 years ago

Hi, I've looked into your latest order and can confirm the correct sized item was sent out. As we're a UK company, most of our items come with UK sizing attached so a US size 8 converts to a UK size 12. I do apologise for any confusion caused. You can view our size conversion guide by clicking here - https://www.prettylittlething.us/size-guide If the item doesn't fit quite right, feel free to return this back to us. I've dropped you a private message with more info on how to return from the US. - Shahbaz

Posted 6 years ago

“I ordered 1 pair of shorts On 11/27/19 that was scheduled to be delivered on 12/06/19. And it was never delivered. The tracking information never updated so it still just says in transition. I have reached out to PLT via email and social media and have gotten no response or update on where my package is.”

Helpful Report

Posted 6 years ago

Hi Nikki, I'm so sorry you haven't received your parcel and that you've also not had a response from our customer service team via email or social media. I've sent you an email with further info on the delivery of your parcel. - Shahbaz

Posted 6 years ago

“I got my package a week after the date PLT provided. I’m so stupid for continuously buying from you guys. Each time I’ve had an issue with the sizing, to the shipping , or the product defects itself. The only reason I do it to myself is because everything is mostly on sale.”

Helpful Report

Posted 6 years ago

Hi Chantel, So sorry that your parcel was delivered later than expected and that you've constantly been experiencing issues with ordering from us. I've dropped you a private message with some more info on this. - Shahbaz

Posted 6 years ago

“Disappointed is too nice of a word. Bought a red size 2 dress and it’s made to fit close and the dress had no zip. The intention was to wear to a wedding and I could not wear the dress! How can you have a special occasion dress without a zipper?!! The material does. Not stretch and it was the most awkward thing to put on. I almost suffocated. The second dress was extremely thin and see through. Third dress fits like a box. I definitely would not recommend this store to anyone else again.”

Helpful Report

Posted 6 years ago

Hi, I'm so sorry your dresses arrived in these conditions! Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 6 years ago

“I brought a onesie from PLT and I wore it to bed. The next morning it tore right across the middle. Not impressed at all and won’t be buying from this store anymore!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about the onesie ripping, we want to get this sorted for you. I've dropped you an email please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Goods all ok but the delivery service Hermes is terrible - always late even when you pay extra for next day delivery. Please use a better courier.”

Helpful Report

Posted 6 years ago

Hi, Glad your happy with your order, we do also offer alternate couriers for our deliveries. DPD - Choose A Delivery Date On the dot - UK Next Day Evening Delivery For more on our delivery options please see here: https://www.prettylittlething.com/delivery-information Alex

Posted 6 years ago

“I haven’t received my order in 3 weeks”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you have not received your order yet. I've dropped you an email so we can get this sorted out for you. Please check your inbox, spam and junk folders for this. Alex

Posted 6 years ago

“The Quality Of All The Clothing I Ordered Was Horrible. You Wear It For A Hour & Its Stretched Out Of Place As If You Had It For Years.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your items, we want to get this looked into, I've dropped you an email, please could you check your inbox along with your spam and junk for this. Alex

Posted 6 years ago

“Not even worth the one star order didn’t come by date shown Christmas party is Friday ordered well I good time for it to come ...spoke to someone from customer service nothing they can do but wait can’t order me another one for next day delivery worst customer service I’ve ever dealt with”

Helpful Report

Posted 6 years ago

Hi Melissa, Sorry about the delay, Please check your inbox along with your spam and junk folders for the email that has been sent to you. Alex

Posted 6 years ago

“I placed an order on the 01/12/19 and it still hasn’t arrived. It hasn’t even been dispatched and they have no idea on an estimated arrival date! Absolutely useless!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order, I've taken a look into this for you. I'll drop you a private message with the details. Alex

Posted 6 years ago

“The sizes are inaccurate and the zipper does not stay up even if it does fit. Overall, poor quality”

Helpful Report

Posted 6 years ago

Hi Ashli, Sorry to hear about your order, we have a handy size guide that can be found here: https://www.prettylittlething.com/size-guide I've dropped you an email so that we can take a look further into the items that you have. please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Find products to be poor quality and of cheap material”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry to hear you're not happy with the quality of the clothing. I've sent you an email so I can look into this further for you. - Shahbaz

Posted 6 years ago

“Awful fit.”

Helpful Report

Posted 6 years ago

Hi Vicky, I'm sorry to hear the items don't fit quite right. I've dropped you a private message with further info in regards to this. - Shahbaz

Posted 6 years ago

“I had 3 different orders shipped to me. Each I order I received contained items with incorrect sizing. The first order I returned and ordered again and was sent the same exact thing. Also the return process is super simple, but in order to get what you want...you have to order again. Even if your refund has no processed yet. There is no exchanging or online credit.”

Helpful Report

Posted 6 years ago

Hi Brea, I'm so sorry to hear you've ordered three times and on each order received the items incorrect items. We are looking into offering exchanges in the near future to make the whole ordering/returning process a lot more simpler so keep an eye out on our for when this lands. I've dropped you an email so I can look into the incorrect sizes issue further. - Shahbaz

Posted 6 years ago

“Absolutely rubbish. Ordered size 10 jumper it says size 10 but it’s like size 20 or bigger! Jeans are awful look nothing like the photo. I’ll be posting on insta etc to warn others , along with the photos online and the photos of what I received.”

Helpful Report

Posted 6 years ago

Hey Lillie, Sorry to hear you didn't love your haul. Please return these back to us and our warehouse will process a refund back to the original payment method once they log them back. I've also made our Quality Control aware, who'll inspect the items when we get them back and work our buying teams, to pass on the feedback and improve the service we offer. If there's anything we can help with, our customer service team are here 24/7 via our website or our social media help pages. Thanks Usman

Posted 6 years ago

“Made a purchase Most items were size 8 or 10 and almost all the items that was sent to me are 12-14 so I have return most of my stuff... and the quality was cheap too..”

Helpful Report

Posted 6 years ago

Hey Ivy, Sorry for the confusion with our sizes. As we're UK based, all out items are labelled in UK sizes, however, this would be the equivalent to the size ordered. If the items still don't fit, you can return them back to us, using our easy to use returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 6 years ago

“Still not revived my Order after paying for next day been waiting about a week now such bad customer service too.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. I've checked the order and it's been delayed at the depot, so the driver wasn't able to pick it up just yet. The couriers are looking into the delay and once they have more information, they'll update the tracking information. I can see you've been in touch with our customer service team and they're also looking into this as well. Thanks Usman

Posted 6 years ago

“I ordered almost a month ago and still haven’t received my order the post office keeps “attempting delivery” but have never actually come to my house and since pretty little thing changed their deliveries to require a signature I can’t have them just put it in the mailbox.”

Helpful Report

Posted 6 years ago

Hey Arajean, Sorry to hear your order hasn't landed with you. We use a sign for delivery service to make sure orders are delivered to the correct person and provides better tracking information. If you're not available at the time of delivery, you can collect it from the post office using the tracking number and information on the calling card. You can also ask them to leave the order with a neighbour if someone is happy to take this in for you. Thanks Usman

Posted 6 years ago

“All sizes are in UK sizes. All the clothes I ordered were too big and they will blame you for the discrepancy.”

Helpful Report

Posted 6 years ago

Hey Destinee, As a UK based company, all our items are labelled and measured in UK sizes. Whilst sizes can vary depending on the fitting and style, we try to stick as close as possible to our size guide, which can be found here - https://www.prettylittlething.com/size-guide We also have a returns portal, which is super easy to use. You can log your returns on it and create a returns label for cheaper than returning directly with a courier. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews