PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered boots next day delivery. It’s now day 10 and customer support along with Hermes outdated tracking reports are sound like a broken record - delivery is set for today, please allow till 9pm for delivery to arrive, than contact us again - next day same situation - no order, no way to contact Hermes driver-currier, email support teem is slow on response. Frustrating, annoying. I sit and wait , and they say attempt delivery made - no one called , no one knocked, unless it was in a parallel universe. 10 days I wait for next day delivery, like I don’t have life, tracking says we’re on our way to you, just wait - and nothing. Asked refund twice, they say please wait till 9 pm today and ask again. They refunded delivery cost of 6£ But they cannot say where is my package and for how long will they ask me to wait till 9 pm...”

Helpful Report

Posted 5 years ago

Hi Ann, I'm sorry to hear you're having problems with your delivery and that this hasn't been resolved for you. I've taken a look into your tracking information and there are no details as to why this keeps getting delayed so I've had the issue raised with Hermes to be looked into urgently. I'll also send you a private message, if you need anything else just let me know, Thank you, Dominie

Posted 5 years ago

“Very poor service- I ordered next day delivery for a year and I have waited for over 3 days now to receive my delivery with still no emails or anything indicating when it will be with me👎🏻”

Helpful Report

Posted 5 years ago

Hi Melissa, I'm sorry to hear your order hasn't landed with you yet. I've taken a look into your account and I can see your postcode is listed as one of our exceptions, due to this we're unable to guarantee Next Day Delivery and it can take between 3-5 working days for delivery. This is confirmed on our delivery options on the website and also included within the Royalty Terms - https://www.prettylittlething.com/delivery-information I can see your tracking updated today and your goodies will be delivered on or before the 10th October. I'll also send you a private message as well, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 5 years ago

“I loved the dress at first but when I got it was extremely tight.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Ordered about 8 dresses for my upcoming honeymoon, each was over $20aud and all different styles for day, beach, and nice dinner outfits. Each was extremely poor quality fabric (I didn’t even know they made that tacky stretch ribbed fabric anymore) and fit weird on the body. I described the quality to my partner like “it was if whoever designed these clothes did not know what a human body looked like”. Nothing had zips so it didn’t have shape around the waste, and everything white was see through. Your money is better spent elsewhere. They did give me a refund on all products which was very quick. Stay away, you’ve been warned! Items look pretty online but you’ll be disappointed when you try on your order.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I completely understand why you're disappointed especially as these were for your honeymoon. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Nothing runs true to size !!! What I ordered came damaged”

Helpful Report

Posted 5 years ago

Hi Nahirobi, I'm sorry to hear you're not happy with the sizing and your item arrived damaged. I want to get this looked into straight away, but I need a little more information. I'll send you a private message, can you please let me know your order number, product name of the item and what the issue is? Speak soon, Dominie

Posted 5 years ago

“The sizes are way off”

Helpful Report

Posted 5 years ago

“The sizing of the bomber that I purchased is very bad. It didn't fit me at all! It's too small. Very disapointed.”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your bomber jacket. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The quality of the clothing isn’t great. If you’re wanting to compete with missguided, ASOS etc. this needs to improve. Won’t be purchasing clothing items again”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Order a item and it got lost on the way to me and still haven’t had a refund , re ordered the item for it to come broken :) so two items I now haven’t got and no refunds yet on either of the orders”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your original order hasn't arrived and the replacement you ordered arrived broken, I completely understand how disappointing this must be and I want to have this sorted straight away. I've had a look into your original order and there's been no update since the 1st October, this has been raised with the couriers but we do have to allow a certain timescale before we can confirm your order as lost. This will be the 12th October. If there's no update by this date please contact our Customer Service Team and we'll have your refund sorted straight away. I've also looked into the replacement order and I can see you spoke with my colleague Melody on the 4th October, she's issued a full refund for you and the monies will be back in your account by the 15th October. I'll also send you a private message, if you need anything in the meantime just let me know, Thank you, Dominie

Posted 5 years ago

“Bought a dress and although its pretty off.. the Seams down the sides of my hips scrunch up and are no where near even lines. Has a side slit which constantly moves to the middle and shows off my hoo haa. Is bright green rather than the almost black in the picture.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you feel this way about the quality and fit of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“The clothing is tiny, I bought a play suit along with other clothing and the playsuit didn’t even come up high enough to my breasts, the dresses go up to the top of my bum it’s like biting from wish”

Helpful Report

Posted 5 years ago

Hey Sian, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Very bad quality. So disapointed.”

Helpful Report

Posted 5 years ago

Hey Camille, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“Always have problems with pretty little liars first of all dirty clothes been sent to me now when a pay next day delivery and it doesn’t come the next day . Messaged customer service and they told me I would have to wait till the next day because my postcode doesn’t get next day when that’s a lie as a always get it next day delivery and always receive it next day when I pay for it. Definitely not wasting anymore more money with pretty little things as it’s a joke now”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items you've received were dirty. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please let me know the product names of the items which have arrived in this condition and I'll be able to get this sorted for you. I've also had a look into your delivery and your postcode is listed as one of our exceptions, this means we're unable to guarantee Next Day Delivery to your area and it can take a couple of days for your parcel to arrive. The exceptions are listed on our delivery options on the website: https://www.prettylittlething.com/delivery-information I have on this occasion though issued a refund for your delivery charge as a gesture of goodwill and the monies will be back in your account by the 18th October. Thank you, Dominie

Posted 5 years ago

“Will not shop here again, applied discount code which was supposed to give me half price off my item it showed the discount but was then charged full price. Straight away I contacted them they offered to cancel my order so I could try again with the discount code, I agreed and asked for a refund to try again. But no reply after that instead I was sent a confirmation for my full price order and then an email saying sorry they have already shipped it and I can send it back if I want once it gets to me. Not pleased at all”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your promotion didn't apply and that we were unable to have your order cancelled, I completely understand why you're not pleased and I want to get this sorted straight away for you. I'll send you a private message so we can discuss this further. Speak soon, Dominie

Posted 5 years ago

“Very bad quality and sizes are super off I bought so much and I’m returning more then half of it all. The pictures on website are very misleading. Super disappointed but I guess I got what I paid for...”

Helpful Report

Posted 5 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 5 years ago

“My item said it was delivered and it was not. Upon the “missed” arrival it wasn’t left in the property office. Therefore tracking the item has been very difficult.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you haven't received your order yet and you've had problems tracking your parcel. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account and I'll look into this straight away, Speak soon, Dominie

Posted 5 years ago

“I bought 3 dresses and a pair of heels. The heel broke off my shoes the first day wearing them and only one of the dresses fit and looks good if I wear it backwards?!?! Waste of money, will not shop here again.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the heels broken on your shoe after 1 wear and the dresses are unsuitable, I completely understand how you must be feeling and I want to get this resolved straight away. I need a little more information to be able to resolve this for you so I've sent you an email to the one linked to your PLT account. Look forward to your reply and getting this resolved. Speak soon, Dominie

Posted 5 years ago

“My order hasn't arrived yet and it has been five days since the day it was supposed be delivered. I sent an email to ask for help and I got no response. I will never shop here again!”

Helpful Report

Posted 5 years ago

Hi Carlota, I'm sorry to hear your order hasn't landed with you yet and that you haven't received a reply back to your email, I completely understand how disappointed you must be feeling and I want to get this sorted straight away for you. I've had a look into your delivery and there's been no further movement since the 16th September, due to the timescale I've had to confirm your parcel as lost. I'll send you a private message so I can discuss this further, Thank you, Dominie

Posted 5 years ago

“Ordered a Halloween costume about a week ago, after ordering the screen took me back to the main screen without giving me a confirmation number or telling me “thanks for ordering” so I thought my phone glitched and went back to order it again. Turned out it has went through and I ended up buying 2 costumes over $100. Tried to cancel 2nd order and there’s no customer service number to call. Also didn’t let me type in my correct apartment number when ordering so it was sent wrong and is being sent back. Still no customer service number to call so I’m basically at a loss on what to do.”

Helpful Report

Posted 5 years ago

Hi Amber, I'm sorry to hear you had problems placing your order which resulted in this going through twice and that you haven't been able to get hold of customer service. I've had a look into your account and I've located both orders, due to the apartment number being missing from your address the courier has had to return both parcels back to our Warehouse. I'll send you a private message with more details on your orders and refunds. Speak soon, Dominie

Posted 5 years ago

“Paid next day delivery 4th day In still no parcel -delivery lied saying they tried to deliver no note and I was in all day!!! Now company saying no tracking is showing”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order wasn't delivered on time. I've checked this out for you and I can see your parcel was held up by the couriers on the 29th September, no attempt was made and I'm sorry you've been advised this. I can see the driver then successfully delivered your parcel on the 2nd October. I'll also send you a private message, if you need anything else just hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews