PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It never came.. it was supposed to come a week after I ordered but now a month ago that I ordered the clothes and still don’t have it. Already asked it twice through the service chat still the same answer. Untill I asked it through insta dm and that was even better then the chat on the website. So I asked for my money back and now let’s hope if my money is coming back ..”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that you never received your parcel and that you've been waiting upto a month for the parcel to arrive. I've sent you a private reply with further info. - Shahbaz

Posted 7 years ago

“PLT shipped the wrong size item. Emailed customer service three times with no response. I had to download an app to chat with an agent that provided zero help. Thankfully, I was able to sell the shoes to a friend because PLT charges to return items. I will never order from this company again.”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry that we sent you out the wrong sized item and apologise that you never had a response from our customer service team. I've send you a private reply regarding this order. I recommend contacting us through either our Facebook/Instagram/Whatsapp/Twitter accounts and the team will respond back to you within 1 hour or less. - Shahbaz

Posted 7 years ago

“Two dresses weren’t the size I ordered and one dress had a tear”

Helpful Report

Posted 7 years ago

Hi, I'm so sorry to hear two of the dresses arrived in the wrong sizes and one dress arrived with a tear. I've sent you an email so that we can get this sorted out for you. - Shahbaz

Posted 7 years ago

“Appauling customer service. Ordered and paid £9.99 for next day delivery. They gave a Hermes tracking code which constantly states "out for delivery" By 7pm I decided to try and contact PLT as could not find a contact on Hermes. On the PLT website they also have a track option and here it stated "parcel damaged returned to sender" at 16:28. So I message PLT to find out what's going on and I get a reply stating they will deliver on the 22nd... TODAY IS THE 17TH!!! So Ive paid 9.99 for next day delivery... they deliver on a Friday, Saturday, Sunday and Monday - yet I can't get my order intil Tuesday! 6 DAYS AFTER ORDERING!!! Cancel my order plenty of other websites to choose from.”

Helpful Report

Posted 7 years ago

Hi Sian, I'm sorry to hear your order hasn't landed with you yet and it's showing your parcels been damaged in transit. I completely understand why you're upset and I want to get this looked into straight away for you. I haven't been able to locate an account with the information provided so I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account. Speak soon, Dominie

Posted 7 years ago

“I ordered a Halloween Costume which came earlier then expected but was too big and ripping at the seams before I even opened the bag. The costume was completely see through and was unflattering.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your costumes too big and has started to rip at the seams, I completely understand how disappointed you must be and I want to get this looked into asap. I need a little more information and a picture of your item so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 7 years ago

“My skirt is see through”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Shocking customer service horrible staff terrible clothing”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you feel this way, I want to look into this straight away for you but I need a little more information. I'll send you a private message can you please reply with your order number and query and I'll be happy to help. Thank you, Dominie

Posted 7 years ago

“I ordered my birthday outfits with PLT & ordered it a week early before the big day & I still haven’t receive it, bearing in mind I selected next day delivery too. PLT has issued me a delivery refund however PLT still haven’t got a clue where my missing parcel is & are giving me the run around & Hermes well don’t get me started on their appalling customer service, or lack of one. PLT choosing Hermes as their delivery service in the UK is appalling. Hermes are consistently unreliable and as per usual late delivering my package. I wish PLT would consider using a different courier as it really lets them down tremendously & has put me off ordering with them again as this is the 2nd time this has happened to me buying from PLT.”

Helpful Report

Posted 7 years ago

Hi Deborah, I'm sorry to hear your order hasn't landed with you yet, I completely understand how you feel let down and I want to have this looked into straight away for you. Looking at your delivery there's been no further update since the 14th October so I've had this raised with the couriers to be chased urgently. There is a certain timescale we have to allow before we can confirm your parcel as lost, this would be the 25th October. Please keep an eye on your tracking details and if there's no movement by this date we can then look into having your items resent or refunded in full. I'll also send over a private message, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 7 years ago

“I have had difficulty with Pretty Little thing from start to finish. Unfortunately I accidentally ordered my item to an old address, due to the form autofilling and not requiring a confirmation after using ClearPay. I noticed the mistake immediately after completing the order but due to there being no way to cancel an order once made (a clear violation of consumer rights, by the way) I was unable to cancel or change the address. I then proceeded to contact customer service immediately asking that they either cancel the order or amend the address. They did neither and told me that my parcel would be delivered to the wrong address and they could do nothing about it, and I will be expected to pay even if I don't receive the order. I have since dealt with no less than 11 people, each of whom have not bothered to read previous discussion in the thread, resulting in me having to explain my self multiple times. I've always been a fan of pretty little thing but the service regarding cancellations and delivery issues is appalling. I fail to understand how a company can have such poor communication they are unable to stop an order from being fulfilled when they have over 48 hours before it is even dispatched. And it is disgusting that I am expected t pay for an order I have repeatedly requested be cancelled or changed before it was even fulfilled or delivered.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear the wrong delivery address is on your order. We do have a certain timescale where we can try and have an order cancelled or the address updated and unfortunately on this occasion your items had already been picked and packed. I've taken a look into your delivery and I can see your parcel has been delivered to the original address today. I'll send you a private message with details on your delivery, Speak soon, Dominie

Posted 7 years ago

“Delivery was okay but item was of bad quality and did not look anything like the picture on the website. Very very disappointed especially for the expensive clothing. Will not be shopping on PLT again.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items. I completely understand why you're disappointed and I'll have your feedback passed over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“My clothing never arrived due to a problem with the delivery and I have not gotten my money back.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet and you're still waiting for your refund. I've taken a look into your delivery and the couriers have had to return your parcel due to an incomplete address, it looks like your apartment number was missing. I've gone ahead and refunded your items in full for you today and the monies will be back in your account by the 19th October. If you'd like to reorder your items just double check your delivery address is spot on in your PLT account. If you need help with anything else please let me know. Thank you, Dominie

Posted 7 years ago

“Ordered a few items for a night out, got nothing of what I orderd. Everything I got was wrong, and the customer service wanted me to pay for the return, when they messed up. Never ordering from them ever again. Crazy”

Helpful Report

Posted 7 years ago

Hi Nathalie, I'm sorry to hear you've been sent the wrong items, I completely understand why you're disappointed especially as your items were needed for your night out. I want to get this looked into straight away but I need a little more information on the order you've received so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 7 years ago

“Ordered a dress it didn’t look like the picture and when I got it had a stain on it I returned it and still haven’t received my money”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order arrived in this condition and you're still waiting for your refund, I want to get this looked into straight away for you. I've checked out your order and I can see we refunded the White Cup Detail Maxi Dress in full on the 28th September, the monies will be back in your account by now. I'll also send you a private message with more details on your refund. Thank you, Dominie

Posted 7 years ago

“Both outfits do not look like the picture and one dress was ripped!!! I will be returning and getting a refund ASAP!!! Don’t think I’ll buy again”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your dress doesn't look like the image online and your other dress have arrived ripped. I completely understand how disappointed you must be and I want to get this sorted straight away for you. I need a little more information on the items so I've sent you an email to the one linked to your PLT account. Speak soon, Dominie

Posted 7 years ago

“Order number - 519-2608392-5585939 Every single shirt was way too big for me when I get it the same size I always do. Also, 3 shirts came with a whole in it which surprised me very much, I had to throw it away. I don’t think I will ever order from here again. Email to be reached out on - Nahirobihenriquez@uagateway.org”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you've had problems with the sizing and 3 of your shirts have holes in them. I want to get this sorted straight away for you. I need a little more information on the items you've received so I've sent an email to the one linked to your PLT account. Look forward to your reply, Dominie

Posted 7 years ago

“Ordered boots next day delivery. It’s now day 10 and customer support along with Hermes outdated tracking reports are sound like a broken record - delivery is set for today, please allow till 9pm for delivery to arrive, than contact us again - next day same situation - no order, no way to contact Hermes driver-currier, email support teem is slow on response. Frustrating, annoying. I sit and wait , and they say attempt delivery made - no one called , no one knocked, unless it was in a parallel universe. 10 days I wait for next day delivery, like I don’t have life, tracking says we’re on our way to you, just wait - and nothing. Asked refund twice, they say please wait till 9 pm today and ask again. They refunded delivery cost of 6£ But they cannot say where is my package and for how long will they ask me to wait till 9 pm...”

Helpful Report

Posted 7 years ago

Hi Ann, I'm sorry to hear you're having problems with your delivery and that this hasn't been resolved for you. I've taken a look into your tracking information and there are no details as to why this keeps getting delayed so I've had the issue raised with Hermes to be looked into urgently. I'll also send you a private message, if you need anything else just let me know, Thank you, Dominie

Posted 7 years ago

“Very poor service- I ordered next day delivery for a year and I have waited for over 3 days now to receive my delivery with still no emails or anything indicating when it will be with me👎🏻”

Helpful Report

Posted 7 years ago

Hi Melissa, I'm sorry to hear your order hasn't landed with you yet. I've taken a look into your account and I can see your postcode is listed as one of our exceptions, due to this we're unable to guarantee Next Day Delivery and it can take between 3-5 working days for delivery. This is confirmed on our delivery options on the website and also included within the Royalty Terms - https://www.prettylittlething.com/delivery-information I can see your tracking updated today and your goodies will be delivered on or before the 10th October. I'll also send you a private message as well, if you need anything in the meantime just hit reply. Thank you, Dominie

Posted 7 years ago

“I loved the dress at first but when I got it was extremely tight.”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Ordered about 8 dresses for my upcoming honeymoon, each was over $20aud and all different styles for day, beach, and nice dinner outfits. Each was extremely poor quality fabric (I didn’t even know they made that tacky stretch ribbed fabric anymore) and fit weird on the body. I described the quality to my partner like “it was if whoever designed these clothes did not know what a human body looked like”. Nothing had zips so it didn’t have shape around the waste, and everything white was see through. Your money is better spent elsewhere. They did give me a refund on all products which was very quick. Stay away, you’ve been warned! Items look pretty online but you’ll be disappointed when you try on your order.”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I completely understand why you're disappointed especially as these were for your honeymoon. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Nothing runs true to size !!! What I ordered came damaged”

Helpful Report

Posted 7 years ago

Hi Nahirobi, I'm sorry to hear you're not happy with the sizing and your item arrived damaged. I want to get this looked into straight away, but I need a little more information. I'll send you a private message, can you please let me know your order number, product name of the item and what the issue is? Speak soon, Dominie

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews