PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,347 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a size 9 shoe and received a 7. I sent an email but only received an automatic response says someone would be contacting me. No one ever did.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you've been sent the wrong size shoes, I want to get this resolved straight away. I've taken a look and I can see you've placed your order through our US website, as we're a UK based company all our items are labelled with the UK sizes. You've ordered the Black Fishnet Slingback Pointed Toe Heels in a US size 9, the equivalent to this in UK sizing is a 7. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the shoes are still unsuitable please return them back using our online returns portal and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 6 years ago

“In the last month I have had two events and I bought a dress and a jumpsuit from ASOS which are pretty little thing. The strap on the dress broke after 3 hours wear and there was a hole In the leg of the jumpsuit after an afternoons wear. What a waste Of money.”

Helpful Report

Posted 6 years ago

Hi Molly, I'm sorry to hear the strap on your dress has broken. As the item was purchased through ASOS you will need to contact them directly to be able to get this resolved, as your order details won't show on our system. Once you've contacted them to advise this will be resolved straight away for you. Thank you, Dominie

Posted 6 years ago

“I ordered some clothes online with the application and I paid 5£ for the delivery service. Unfortunatly, I couldn't be home the day they delivered the parcel (since I have a day job). Instead of leaving the parcel to a postal office near my house, they returned it to the company. They refunded me automatically (the clothes), but not the 5£ delivery fees. I asked them to send back the parcel, but they refused. I asked them to refund the delivery fees since I paid 5£ to get absolutly nothing, but they refused. I asked for a discount that would cover the delivery fees so I could re-order the same clothes without paying twice for the delivery fees, but they refused. So I'm just very disapointed to have paid 5£ for nothing, they made me loose my time. I think this company might be a scam...”

Helpful Report

Posted 6 years ago

Hi Chanelle, I'm sorry to hear your order wasn't delivered and the couriers have returned your parcel back to us, I completely understand why you're not happy. We won't be able to have your items resent as your parcel has already been received back at our warehouse and your refunds been issued but I have gone ahead and refunded your delivery charge today and the monies will be back in your account by the 10th October. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“YOU ARE A RIP OFF! I'm never purchasing with plt again and will advised people of your extremely high non-delivery rates. I ordered a dress and heels for a wedding ceremony Saturday morning, and paid for next day shipping and my item never arrived on Sunday. It's Monday now, and still no sign of the item being delivered today or not. What the fuckk is the point of offering next day delivery as an option, if your delivery carrier is absolute shitt? This is why BooHoo.com till this day is better than you. I want my refund please! Order #:119-2577537-7477064”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items were needed for a wedding ceremony, I completely understand why you're upset and I want to get this looked into straight away. I've checked out your delivery and I can see your parcel was delayed on route to the Hermes Depot and your parcel is showing as being successfully delivered on the 16th September. We've issued a refund for your delivery charge on the 16th and the monies will have cleared back into your account on the 19th September. I'll also send you a private message, if there's anything else I can help with just hit reply. Thank you, Dominie

Posted 6 years ago

“They really don’t make sure they provide you with the best service especially if they are shipping international. They can go quiet for days and don’t update to of anything even if it’s a delay of some sort. I really love the items they have but their customer service is not the best. My item has to come this week but I’m just really disappointed at the lack of communication.”

Helpful Report

Posted 6 years ago

Hi Landi, I'm sorry to hear the lack of communication between us was poor, I completely understand why you're disappointed and I've raised this with the relevant team to help improve our service moving forward. I'll also send you a private message, if there's anything else I can help with, just hit reply. Thank you, Dominie

Posted 6 years ago

“Scam! I spent over $400 on this site and only two items were legit. They even sent me two of the same left foot boots. Like how? Contacting them is impossible. Their messages are limited and end up being edited, worst customer service ever. They respond a day after and only for them to tell you to send a picture ( which is too long of a message for them so it doesnt send) or follow the return information on their site. Does not help at all! On top of my order being faulty, i have to pay $50 to return all the items back?!?! This is ridiculous. I deserve a refund for my faulty order, but how can I get through customer service?! Do not buy from this site!”

Helpful Report

Posted 6 years ago

Hi Marleene, I'm sorry to hear you're not happy with your recent order and we've sent you two left-footed boots, I completely understand why you're upset and I want to get this sorted straight away for you. I'll send you a private message can you please provide me with a little more information on the items you're not happy with and I'll report these to our Quality Control Team to be looked into and to make sure they're up to our usual standard. Speak soon, Dominie

Posted 6 years ago

“Bad! Customer service! This is a what’s app conversion..”

Helpful Report

Posted 6 years ago

Hi Letty, I'm sorry to hear you feel this way. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your order number and query and I'll be happy to help. Speak soon, Dominie

Posted 6 years ago

“The swimwear was unwearable, poorly made, sagged in the crotch. I returned both items (2 swimsuits) and more than 60 days later have still not received my refund. I have received emails from 12 different representatives each saying they will "get back to me". Customer service is terrible, product is terrible and they do not stand up to their product. Buyer BEWARE - scam business. I have still not received refund - SIXTY DAYS AND COUNTING”

Helpful Report

Posted 6 years ago

Hi Denise, I'm sorry to hear you're not happy with the quality of your items and you've been waiting over 60 days for your refund. I completely understand why you're not happy and I want to get this sorted straight away. I've tried to locate your order with the details provided but I'm unable to locate an account registered to your email. I'll send you a private message, can you please reply with your order number, email address, items returned and also your returns tracking number and I'll have this resolved. Speak soon, Dominie

Posted 6 years ago

“I ordered my dress on the 2nd of September due to arrive by 7th September. Once I contacted PLT they refunded my delivery charge however have now informed me that I will have to wait until the 18th September and hopefully it will be delivered by then but if not I have to contact them again. I need the dress for a wedding and the only thing they said I can do is buy it again and hope it comes next day delivery. I have no faith now as why would I buy the same dress again if you can't deliver it the first time? I will just need to buy another dress from elsewhere as a back up but this will be the last time I use PLT - not helping at all!”

Helpful Report

Posted 6 years ago

Hi Kathleen, I'm sorry to hear your order wasn't delivered on time, I completely understand why you're upset as the dress was your outfit for a wedding. I've had a look into your order and I can see Hermes successfully delivered on your parcel on the 10th September. We've issued a refund for your delivery charge and the monies will have cleared back into your account by the 18th September. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“Worst place to buy stuff, I ordered my items been 3 weeks now and still didn’t receive anything. Do waste your monte buying anything. They need to learn from fashion nova”

Helpful Report

Posted 6 years ago

Hi Kami, I'm sorry your order hasn't landed with you yet. I've had a look into your delivery and I can see the couriers attempted to deliver your parcel a couple of times but there was nobody home. USPS require a signature upon delivery for security reasons. I can see they reattempted and successfully delivered your goodies on the 12th September. I'll send you a private message as well, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“If I could leave 0 stars I would. Ordered a size 9 pair of shoes and received a size 7 after I paid for express shipping so they would be here for a specific event. Now I have to rush to go buy ANOTHER pair of shoes. They don’t pay for return shipping so their mistakes basically costs their customers money. DO NOT ORDER FROM HERE.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you've been sent the wrong size shoes, I want to get this resolved straight away. I've taken a look and I can see you've placed your order through our US website, as we're a UK based company all our items are labelled with the UK sizes. You've ordered the Nude Strappy Point Toe Sandal in a US size 9, the equivalent to this in UK sizing is a 7. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the shoes are still unsuitable please return them back using our online returns portal and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 6 years ago

“Unfortunately, after the recent purchase of almost 200$ I can not say I was impressed. I ordered 5 items that do not meet the standards of the photos posted on the website. The clothing looks as though it was cheaply made. The clothing is unwearable as the material is too thin and see-through. I sent an email to their team and have yet to hear from them. Their returns are an inconvenience to their buyers, we simply want our money back but they refuse to do so.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry you feel this way about the quality of your items, I'll pass on your feedback about the items over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if you need anything else just hit reply. Thanks, Dominie

Posted 6 years ago

“I ordered my bathing suit May 27. It is now September 4 and I have not received it. I have gotten the run around from the company via e-mail, because the phone number is a non-working number. They said my order was returned because of an incomplete address, although they did have the correct address. I again contacted the company and they said it would be resent, again nothing happened. I finally tried a third time and then reported the charge to my credit card company. In my experience, this company is a scam.”

Helpful Report

Posted 6 years ago

Hi Meredith, I'm sorry to hear you haven't received your order and that this has been on-going since May, I want to get this resolved as soon as possible but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your order number and email address? Speak soon, Dominie

Posted 6 years ago

“I used to like them for cheap stuff but lately everything is bad I had two shirts come with the Seams ripped a bikini top that split open leggings with a hole in them they asked for photos I emailed them the photos they didn’t respond ..The last time I ordered my coupon wasn’t applied for god only knows what reason I paid via klarna and was wondering why it was 69$ and not 30$ but nor thinking and eager to order I hit For processing .They are full of s*** ok you can’t cancel your order even within one hour so me realizing the mistake right after submitting was not gonna help so I emailed them and they said they cannot apply the Coupon a multi million dollar company is basically stealing from someone who Lives Pay check to Pay check at the moment unbelievable.. they offered me 30% off my next order excuse me everything is always on sale at this store what is 30% gonna do for me in this moment where I’m barely able to make ends meet right now and I’m being charged well over what I expected to pay ..They are done .”

Helpful Report

Posted 6 years ago

Hi Cyn, I'm sorry to hear you've received faulty items and the discount didn't apply to your recent order. I completely understand why you're upset and I want to get this resolved straight away. I'll send you a private message, can you please let me know the order number for the faulty items along with the product names and I'll have this sorted for you. Speak soon, Dominie

Posted 6 years ago

“the dresses were very poor fabric I wanted to return and they want your credit card number to do that I have never done this before and it makes me nervous to do so why cant I have their return address and I will send it myself. I don't like giving my credit card for things like this I would appreciate where I could send it back myself for a refund”

Helpful Report

Posted 6 years ago

Hi Ida, I'm sorry you feel this way about the quality of your items and you're having problems with your returns. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if you need anything else just hit reply. Thanks, Dominie

Posted 6 years ago

“My order was returned to the sender because the delivery service couldn’t find my address. This is ridiculous, I’ve never had problem with a delivery service finding my address until now.”

Helpful Report

Posted 6 years ago

Hi Jasmine, I'm sorry to hear you've had problems with your delivery and the couriers are struggling to locate your address. I've checked this out and I can see USPS successfully delivered your goodies on the 30th August. I'll send you a private message as well with more details on your delivery. Speak soon, Dominie

Posted 6 years ago

“I made an order , payed with my credit card and it's been 18 days since and i did't recived my order . I try to contact them and nobody is answering me ! The worst service ever !!!”

Helpful Report

Posted 6 years ago

Hi Penzes, I'm sorry to hear your order hasn't landed with you. I've had a look into your delivery and there had been no further tracking update since the 4th September, due to the timescale we've had to confirm your parcel as lost. A full refunds been issued for you and the monies will have cleared back into your account by the 11th September. I'll also send you a private message, if you need help with anything else just hit reply. Thank you, Dominie

Posted 6 years ago

“The past two items I have received from pretty little thing have looked nothing like the picture shown on the website and the quality has been shocking. Really upsetting as I used to love ordering from PLT as they were great for party outfits but I won’t be ordering from here again.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your not happy with the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if you need anything else just hit reply. Thanks, Dominie

Posted 6 years ago

“I order last Monday still haven’t received my order never again”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Speak soon, Dominie

Posted 6 years ago

“My experience is worrying me a lot. Sent an email to the PLT team and still no answer, I have two orders from PLT and I can’t track them even if my life depends on it. This is an error on your behalf and it leaves your customers angry. I can’t track neither of them, it just says the Royal Mail site is unable to track my order with the referenced number at the moment. You can’t just keep scamming hardworking people we are going to turn on your ass”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're having problems tracking your orders and you haven't received a reply to your emails. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account and I'll get this resolved. Speak soon, Dominie

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,347 reviews