Name: PrettyLittleThing.com
Rating: 2.59

“Package is sent to wrong address. The house it ended up being was at some perverts house!”

Posted 5 years ago

Hi, Sorry to hear your orders been delivered to the wrong address. I'd like to look into this further and get this resolved for you, but I'll need a few more details from you. I've sent you a private message requesting these, please could you reply to the private message and I'll be able to get this fixed for you. Thanks, Dominie

Posted 5 years ago

“They are unprofessional and have a horrible customer service team! PLT takeS 5 months to refund returns. They gave me an address to ship the returns and never credited the money! After emailing to verify that I sent the merchandise and didn’t receive a refund, they blocked my account and said it was fraudulent !! I will never ever shop with them again!!! I SHOP ON LINE EVERY SINGLE DAY AND THIS IS HOW LOW END RETAIL COMPANIES TREAT THEIR CLIENTS! That was both offensive and disrespectful ! I am a professional who makes a salary that’s comfortable enough to support my shopping habits! When PLT sent me the bikini bottom with another woman’s menstruation on it I should’ve stopped shopping with them! I HAVE PICTURES AND PROOF! I am going to let everyone know about this!”

Helpful Report

Posted 5 years ago

Hey, I've replied to your earlier message. If you could reply to the private message I've sent with your order number and email address I'll have this sorted for you. Speak soon, Dominie

Posted 5 years ago

“They are unprofessional and have a horrible customer service team! PLT takeS 5 months to refund returns. They gave me an address to ship the returns and never credited the money! After emailing to verify that I sent the merchandise and didn’t receive a refund, they blocked my account and said it was fraudulent !! I will never ever shop with them again!!! I SHOP ON LINE EVERY SINGLE DAY AND THIS IS HOW LOW END RETAIL COMPANIES TREAT THEIR CLIENTS! That was both offensive and disrespectful ! I am a professional who makes a salary that’s comfortable enough to support my shopping habits! When PLT sent me the bikini bottom with another woman’s menstruation on it I should’ve stopped shopping with them! I HAVE PICTURES AND PROOF! I am going to let everyone know about this!”

Helpful Report

Posted 5 years ago

Hi FV, Sorry to hear you haven't received your refund and the items you received were sent out to you in this condition. I'd like to look into this further and get this resolved for you, but I'll need a few more details from you. I've sent you a private message requesting these, please could you reply to the private message and I'll be able to get this fixed for you. Thanks, Dominie

Posted 5 years ago

“I placed an order and waited 2 weeks for it to arrive. On the expected arrival date, I received a notification that the order could not be delivered due to the address on the package being illegible. I verified that the address I entered during checkout was the proper address and, once done, I contacted PLT to get my money back immediately. However, I was told that I would have to wait until the items had been returned. Two weeks later, I still don’t have a refund AND I’m being advised that PLT will not refund the shipping costs, even though none of this is my fault AND I didn’t receive the items I ordered and paid for. I was told that the money would be returned by 8/19/19. On 8/20/19, I was told that the money would be returned by the end of the day. On 8/22/19, I was told that the money would be returned by 8/28/19. They have cute clothes. The question is whether you’ll actually receive them or get your money back if you don't receive them; so purchase at your own risk.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear your order was returned back to us and you're still waiting for your refund. Let's get this sorted out, I'll send you a private message where we can discuss your order further. Thanks, Dominie

Posted 5 years ago

“Items never arrived chased a few times and was given false promises by Customer Services of items being dispatched and new delivery dates etc but nothing happened. Eventually was told item must have been lost which is laughable when after been told several times that item was ready for dispatch and given several delivery dates. So if lost it makes the personnel at PLT liars with a don't care attitude to its clients. Was even told that express delivery charge would be refunded another lie! Very very disappointed with overall service and would never use PLT or recommend them to anyone ever!!! After chasing monies were refunded but does not make up for the time wasted sitting in for delivery and way we have been treated - and to cap it all after all the chasing to and throw I received an e mail asking how did we do? just awful!!!”

Helpful Report

Posted 5 years ago

Hi Graham, Sorry to hear your order hasn't arrived and the responses you've received, I appreciate your disappointment. I'd like to look into this further and get this resolved for you, but I'll need a few more details from you. I've sent you a private message requesting these, please could you reply to the private message and I'll be able to get this fixed for you. Thanks, Dominie

Posted 5 years ago

“I never received my items and am going to report your fake ass company!! Ashanti is there model lord does she know it’s making her look desperate !!”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you haven't received your parcel, let's get this sorted out. I'll send you a private message where we can discuss your order further. Dominie

Posted 5 years ago

“Ordered a pair of Sunglasses. Tracked the item and it said that it had been delivered at 10:40 on a certain date and handed to an individual. I live alone and was not home at that time or date. Trying to get an answer from anyone in the company is insane and trying to get an answer from the Postal Service is even worse. Had this happen with another bogus company as well....showing product was delivered and it was not. These people take your money and send you crap or nothing.”

Helpful Report

Posted 5 years ago

Hi, Sorry your order hasn't landed with you yet, let's get this looked into and sorted out. I'll drop you a private message to get some order details from you. Dominie

Posted 5 years ago

“Not a good experience. Merchandise was really poor quality and sizing is way off~!!! Returns from US are not easy and will not be shopping here again.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the quality and sizing wasn't up to our usual standard and you've had problems with your returns. We'd love to pass your feedback to our quality team so they can take action and avoid this happening in future. I've sent you a follow-up message requesting a little more info so we can get this sorted. Speak soon, Dominie

Posted 5 years ago

“I live in the US, and when I went to order I selected a US size 6. However I received a UK size 6 and US size 2! It clearly says on the website "choose your US size". Customer service is adamant about no mistake was made on their part. They said because they are a UK company, we will get UK sizes, regardless of what's on the website. I do not recommend, especially if you're outside of the UK.”

Helpful Report

Posted 5 years ago

Hi Channie, I'm sorry to hear you had problems with the sizing. I've had a look at your order and I can see you placed this through our UK site so all the sizes are in the UK conversion. I'll add the US site link below for you and all sizes and currency will be as you'd normally order: https://www.prettylittlething.us I'll also send you a private message, if there's anything else I can help with just hit reply. Thank you, Dominie

Posted 5 years ago

“in 2017 the site was great, reasonable prices meets good quality. the quality now is below poor, plus price hikes making it just another greedy company online. I have sent back my past 6 items for poor quality or colours which arent anything like the site. It is truly become one of the worst online retailers, such a shame as it was once amazing”

Helpful Report

Posted 5 years ago

“DONT do It!!!. Dress did not look nothing like pic, confusion about receipt of return(I had to send proof), and half the price of the dress refunded. I have not received my money 2 months later... I have multiple attempts to reach out to them!”

Helpful Report

Posted 5 years ago

“I never used to have a problem with PLT until the order I have just receieved. The sizes are now completely off. I am normally a size 12-14 but a 14 this time round was far too tight. I have size 12 clothing from PLT which fits perfectly but now cannot fit into a 14. If ordering from this shop always order the size up!”

Helpful Report

Posted 5 years ago

“Honestly the cheapest and fishy Smelling PVC they could skrimp together to make this ‘skirt’ Fake advertising! Matte in image and this is definitely not matte Such a joke! Pretty little thing are a cheap ass tack company Advise anyone not to bother.”

Helpful Report

Posted 5 years ago

“Shipping is fair! Sizes are totally off! The material of all the clothing is extremely cheap! You are better off ordering on AliExpress and paying a quarter of the price because what they sell on their site I can find from China! The advertisement of the clothes on the models is on point but once you receive your item it’s a complete joke! The dresses are see through and extremely thin. I threw money in the garbage making this order!”

Helpful Report

Posted 5 years ago

“Customer Service efficiency is terrible. No telephone line just contact through twitter dms - which is fine as you do get a reply but customer service do absolutely nothing. I accidentally ordered to the wrong address as it had already been automatically saved. On three separate occasions I was told that they were able to change the address to my current one and that the delivery service had been informed so I was very grateful. Each time the parcel was delivered to the same wrong address as nothing had been resolved. Eventually had to travel to the other address to pick up my package which cost unnecessary time and money. It's as if the customer service is just there to appease customers but never actually follows through.”

Helpful Report

Posted 5 years ago

“It’s been 9 weeks and I got nothing— finally I emailed them and they said there was a problem with the address. That address works for every single other shipment I’ve ever had. And what would’ve happened if I never contacted them…? Shady business practices. Now they only provide repetitive, non-informative email responses. So far no refund.”

Helpful Report

Posted 5 years ago

“I ordered several Items from them but then my order got lost and I only heard of this because I spoke to the customer service online and I asked to resend the Items, I then got an E-mail with my new order number but in this order one Item from the original order was missing (WICH I HAD ALREADY PAID FOR) the order arrived yesterday but I sent everything back because the quality was soooo bad. I hope I will at least get a refund. DO NOT ORDER FROM THEM IT'S A TOTAL WASTE OF MONEY!!!!!”

Helpful Report

Posted 6 years ago

“Terrible customer service especially with retiring a bathing suit, I sent the bathing suit back over a month ago and still have not received my refund and just received and email stating that they can’t refund me because it’s been a month, which doesn’t make sense as I sent them the bathing suit over a month ago with the order number etc. Do yourself a favour and DO NOT order from here”

Helpful Report

Posted 6 years ago

“I have ordered multiple times over the past couple of years, never had an issue.. always on time.. no issues with clothing sizing etc.. however ordered a dress Monday.. paid years next day delivery.. tuesday.. no dress email to wait another 24 hours.. I got this dress to wear for a wedding Friday! I have ordered the same dress in hope it arrives tomorrow.. considering if it is not ok I will have to go shopping tomorrow! But have no idea whatsoever it will turn up! Pretty little thing on this occasion you have disappointed me! I have had to search and didnt think I would come across these negative reviews never having problems. Turns out I am not the only one! Sort it out!”

Helpful Report

Posted 6 years ago

“Pretty little thing stole nearly £100 out of my bank account (no order)and are now daudeling when it comes to putting the money back in saying wait and see if the money goes back in by the 24th other wise we can contact the finance team. Contact the straight away, this is theft!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews