PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizes are way off”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“The sizing of the bomber that I purchased is very bad. It didn't fit me at all! It's too small. Very disapointed.”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you feel this way about the sizing of your bomber jacket. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“The quality of the clothing isn’t great. If you’re wanting to compete with missguided, ASOS etc. this needs to improve. Won’t be purchasing clothing items again”

Helpful Report

Posted 7 years ago

Hey, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Order a item and it got lost on the way to me and still haven’t had a refund , re ordered the item for it to come broken :) so two items I now haven’t got and no refunds yet on either of the orders”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your original order hasn't arrived and the replacement you ordered arrived broken, I completely understand how disappointing this must be and I want to have this sorted straight away. I've had a look into your original order and there's been no update since the 1st October, this has been raised with the couriers but we do have to allow a certain timescale before we can confirm your order as lost. This will be the 12th October. If there's no update by this date please contact our Customer Service Team and we'll have your refund sorted straight away. I've also looked into the replacement order and I can see you spoke with my colleague Melody on the 4th October, she's issued a full refund for you and the monies will be back in your account by the 15th October. I'll also send you a private message, if you need anything in the meantime just let me know, Thank you, Dominie

Posted 7 years ago

“Bought a dress and although its pretty off.. the Seams down the sides of my hips scrunch up and are no where near even lines. Has a side slit which constantly moves to the middle and shows off my hoo haa. Is bright green rather than the almost black in the picture.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you feel this way about the quality and fit of your dress. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“The clothing is tiny, I bought a play suit along with other clothing and the playsuit didn’t even come up high enough to my breasts, the dresses go up to the top of my bum it’s like biting from wish”

Helpful Report

Posted 7 years ago

Hey Sian, I'm sorry to hear you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Very bad quality. So disapointed.”

Helpful Report

Posted 7 years ago

Hey Camille, I'm sorry to hear you feel this way about the quality of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“Always have problems with pretty little liars first of all dirty clothes been sent to me now when a pay next day delivery and it doesn’t come the next day . Messaged customer service and they told me I would have to wait till the next day because my postcode doesn’t get next day when that’s a lie as a always get it next day delivery and always receive it next day when I pay for it. Definitely not wasting anymore more money with pretty little things as it’s a joke now”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items you've received were dirty. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please let me know the product names of the items which have arrived in this condition and I'll be able to get this sorted for you. I've also had a look into your delivery and your postcode is listed as one of our exceptions, this means we're unable to guarantee Next Day Delivery to your area and it can take a couple of days for your parcel to arrive. The exceptions are listed on our delivery options on the website: https://www.prettylittlething.com/delivery-information I have on this occasion though issued a refund for your delivery charge as a gesture of goodwill and the monies will be back in your account by the 18th October. Thank you, Dominie

Posted 7 years ago

“Will not shop here again, applied discount code which was supposed to give me half price off my item it showed the discount but was then charged full price. Straight away I contacted them they offered to cancel my order so I could try again with the discount code, I agreed and asked for a refund to try again. But no reply after that instead I was sent a confirmation for my full price order and then an email saying sorry they have already shipped it and I can send it back if I want once it gets to me. Not pleased at all”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your promotion didn't apply and that we were unable to have your order cancelled, I completely understand why you're not pleased and I want to get this sorted straight away for you. I'll send you a private message so we can discuss this further. Speak soon, Dominie

Posted 7 years ago

“Very bad quality and sizes are super off I bought so much and I’m returning more then half of it all. The pictures on website are very misleading. Super disappointed but I guess I got what I paid for...”

Helpful Report

Posted 7 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 7 years ago

“My item said it was delivered and it was not. Upon the “missed” arrival it wasn’t left in the property office. Therefore tracking the item has been very difficult.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you haven't received your order yet and you've had problems tracking your parcel. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account and I'll look into this straight away, Speak soon, Dominie

Posted 7 years ago

“I bought 3 dresses and a pair of heels. The heel broke off my shoes the first day wearing them and only one of the dresses fit and looks good if I wear it backwards?!?! Waste of money, will not shop here again.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear the heels broken on your shoe after 1 wear and the dresses are unsuitable, I completely understand how you must be feeling and I want to get this resolved straight away. I need a little more information to be able to resolve this for you so I've sent you an email to the one linked to your PLT account. Look forward to your reply and getting this resolved. Speak soon, Dominie

Posted 7 years ago

“My order hasn't arrived yet and it has been five days since the day it was supposed be delivered. I sent an email to ask for help and I got no response. I will never shop here again!”

Helpful Report

Posted 7 years ago

Hi Carlota, I'm sorry to hear your order hasn't landed with you yet and that you haven't received a reply back to your email, I completely understand how disappointed you must be feeling and I want to get this sorted straight away for you. I've had a look into your delivery and there's been no further movement since the 16th September, due to the timescale I've had to confirm your parcel as lost. I'll send you a private message so I can discuss this further, Thank you, Dominie

Posted 7 years ago

“Ordered a Halloween costume about a week ago, after ordering the screen took me back to the main screen without giving me a confirmation number or telling me “thanks for ordering” so I thought my phone glitched and went back to order it again. Turned out it has went through and I ended up buying 2 costumes over $100. Tried to cancel 2nd order and there’s no customer service number to call. Also didn’t let me type in my correct apartment number when ordering so it was sent wrong and is being sent back. Still no customer service number to call so I’m basically at a loss on what to do.”

Helpful Report

Posted 7 years ago

Hi Amber, I'm sorry to hear you had problems placing your order which resulted in this going through twice and that you haven't been able to get hold of customer service. I've had a look into your account and I've located both orders, due to the apartment number being missing from your address the courier has had to return both parcels back to our Warehouse. I'll send you a private message with more details on your orders and refunds. Speak soon, Dominie

Posted 7 years ago

“Paid next day delivery 4th day In still no parcel -delivery lied saying they tried to deliver no note and I was in all day!!! Now company saying no tracking is showing”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear your order wasn't delivered on time. I've checked this out for you and I can see your parcel was held up by the couriers on the 29th September, no attempt was made and I'm sorry you've been advised this. I can see the driver then successfully delivered your parcel on the 2nd October. I'll also send you a private message, if you need anything else just hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 7 years ago

“Delivery came on time. Quality of clothing was awful. Ordered the plt range tracksuit bottoms that were like something off a cheap market. Put my hands in the pocket to holes where i could feel my legs and if I put something in the pocket it would fall straight down the trousers ! Also ordered 2 T-shirts the same but different colours same size. Ones huge ones not ?! Boohoo is so much better quality and priced better!”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items and that the joggers you received had holes in the pockets, I completely understand how you must be feeling and I want to get this sorted straight away for you. I need a little more information on the joggers so I've sent you an email to the one linked to your PLT account, please can you reply to this with a picture showing the fault? For the other items in your order, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 7 years ago

“Terrible customer service. There's no phone number to call. when you talk to someone through WhatsUp app It"ll take every 30 minutes to for them to reply you. I'm extremely disappointed with the service. My issues are not results yet. I don't understand why they will refund you the money without refund you the sales tax you paid for!!! I"ve returned more than one order in the same parcel and this will take them 1 month for them to refund my money. it was a mess situation. I talk to a PLT online chat agent who named Umar He acknowledge me that it is OK to do it that way. so i did it and sent it back in one parcel. after i sent it and then when I speak to the agent from WhatsApp they made big deal about it. They're so not organized. So The agent who helped me today names are -Mavie, Robyn im not happy with their service. take them every 30 mins to answer one question. this is just terrible. I just ask them to give me a number to call and they just disappeared and that was 20 minutes ago.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear you're having problems with your returns and that this is taken so long to be resolved for you. I've sent you an email to the one linked to your PLT account with a breakdown of your refund, it goes into more detail on the prices paid and amount of tax. I'll also send you a private message, if you need anything in the meantime just hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 7 years ago

“Very poor quality clothing. Sizing and fit is way off. Waste of money”

Helpful Report

Posted 7 years ago

“Was sent completely wrong item and had to send almost everything back because the sizes are so off. Quality is not very good but you get what you pay for. Still waiting to receive my return, it takes forever as did receiving your items.”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to hear we've sent you the wrong item and that you're not happy with the quality and fit of your items, I completely understand why you're disappointed and I want to get this resolved straight away for you. I need a little more information on the items and also your returns tracking details so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 7 years ago

“Bought a bodysuit so tight it chokes me, and I can't even return it because the return fees cost 1/3 of the price of said bodysuit...”

Helpful Report

Posted 7 years ago

Hi Debbie, I'm sorry to hear the sizing on bodysuit is too tight, I want get this resolved for you straight away. I'll send you a private message with more details on how to return. Speak soon, Dominie

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews