PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came on time. Quality of clothing was awful. Ordered the plt range tracksuit bottoms that were like something off a cheap market. Put my hands in the pocket to holes where i could feel my legs and if I put something in the pocket it would fall straight down the trousers ! Also ordered 2 T-shirts the same but different colours same size. Ones huge ones not ?! Boohoo is so much better quality and priced better!”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items and that the joggers you received had holes in the pockets, I completely understand how you must be feeling and I want to get this sorted straight away for you. I need a little more information on the joggers so I've sent you an email to the one linked to your PLT account, please can you reply to this with a picture showing the fault? For the other items in your order, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 5 years ago

“Terrible customer service. There's no phone number to call. when you talk to someone through WhatsUp app It"ll take every 30 minutes to for them to reply you. I'm extremely disappointed with the service. My issues are not results yet. I don't understand why they will refund you the money without refund you the sales tax you paid for!!! I"ve returned more than one order in the same parcel and this will take them 1 month for them to refund my money. it was a mess situation. I talk to a PLT online chat agent who named Umar He acknowledge me that it is OK to do it that way. so i did it and sent it back in one parcel. after i sent it and then when I speak to the agent from WhatsApp they made big deal about it. They're so not organized. So The agent who helped me today names are -Mavie, Robyn im not happy with their service. take them every 30 mins to answer one question. this is just terrible. I just ask them to give me a number to call and they just disappeared and that was 20 minutes ago.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you're having problems with your returns and that this is taken so long to be resolved for you. I've sent you an email to the one linked to your PLT account with a breakdown of your refund, it goes into more detail on the prices paid and amount of tax. I'll also send you a private message, if you need anything in the meantime just hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 5 years ago

“Very poor quality clothing. Sizing and fit is way off. Waste of money”

Helpful Report

Posted 5 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 5 years ago

“Was sent completely wrong item and had to send almost everything back because the sizes are so off. Quality is not very good but you get what you pay for. Still waiting to receive my return, it takes forever as did receiving your items.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear we've sent you the wrong item and that you're not happy with the quality and fit of your items, I completely understand why you're disappointed and I want to get this resolved straight away for you. I need a little more information on the items and also your returns tracking details so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 5 years ago

“Bought a bodysuit so tight it chokes me, and I can't even return it because the return fees cost 1/3 of the price of said bodysuit...”

Helpful Report

Posted 5 years ago

Hi Debbie, I'm sorry to hear the sizing on bodysuit is too tight, I want get this resolved for you straight away. I'll send you a private message with more details on how to return. Speak soon, Dominie

Posted 5 years ago

“Never even received my package, I Have to wait 16 additional days for them to start an investigation.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet. I want to get this looked into straight away but I haven't been able to locate an account linked to your email address. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Speak soon, Dominie

Posted 5 years ago

“I had order a 10 in shoes . Yall send me a 8 so I reorder because my daughter need it for homecoming you gal send me another 8. I don't think that was right . But it will ne a while. Before I order from yall any more then. I payed 11.99 yo get it in 2 days.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you've been sent the wrong size. I've had a look into your orders and I can see these were placed on our US website, as we're a UK based company all our items are labelled with the UK sizing. I can see you ordered the Rose Gold Clear Strap Ornate Heels in a US size 10, the UK equivalent is a size 8. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the heels are unsuitable please return them back and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 5 years ago

“Last time I ordered, I didn’t realize this was a UK site so I ordered what I thought was my size. Clothes were way too big and it was too much money to send back. Al I wanted to do was exchange the clothes for smaller sizes. But I would not have been reimbursed the shipping charges. So I took the ‘L’ with that purchase. This time around, I still don’t have my order made on 9/8/19 and it is now 9/25/19. Most likely my last time ordering with PLT.”

Helpful Report

Posted 5 years ago

Hi Jackeline, I'm sorry to hear you've had problems with the size conversion and your latest order hasn't arrived. I've checked this out and I can see there's been no update on your delivery since the 13th September so I've escalated this to the couriers to be chased urgently. I've gone ahead and refunded your delivery charge and the monies will be back in your account by the 9th October. I'll also send you a private message with more details on your delivery. Speak soon, Dominie

Posted 5 years ago

“Ordered clothes and they came dirty when I complained about this to plt customer service and they told me to wash the clothes. When I Order clothes from ptl for the price I did I would prefer they where new or clean.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your clothes arrived dirty and the response you received from customer service wasn't very helpful. I want to get this looked into and resolved straight away. I can see you've sent a message via Twitter so I'll reply with an update on the item now for you. Speak soon, Dominie

Posted 5 years ago

“Return is very bad you guys need to fix it right away this is NOT fare to US Customer but overall is items are over price”

Helpful Report

Posted 5 years ago

Hi Robin, I'm sorry to hear you're not happy with our returns. We do have a new online returns portal for US customers, it's really quick & easy to use and the returns postage charge is $4, I'll add the link below for you: https://usprettylittlething.intelligentreturns.net I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 5 years ago

“The outfit did not fit. I would have returned it, but they have made the return process so complicated, and the link I used didn't work in the end. I would never recommend them.”

Helpful Report

Posted 5 years ago

Hi Brian, I'm sorry to hear your outfit is unsuitable and you're having problems with the return. To return this back please use our online returns portal, this is really quick and easy to use and will only cost $4: https://usprettylittlething.intelligentreturns.net/main/landing Once your returns have been scanned in at your chosen drop off point your refund will be issued. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 5 years ago

“I ordered a gray satin snake skin blazer. I live in the U.S. The shipping time was excellent. Unfortunately, however, when the product arrived it was the wrong color - brown - so I could not wear it with the outfit for which I purchased it. The size was way too big as well. I looked up how to return the merchandise and the website states they do not accept returns outside of the U.K. So, I paid for a product I cannot possibly use and am stuck with the bill. That is a big bummer.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear we've sent you the wrong colour and you're having problems with your return. To return this back please use our online returns portal, this is really quick and easy to use: https://usprettylittlething.intelligentreturns.net/main/landing Once your returns have been scanned in at your chosen drop off point your refund will be issued. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 5 years ago

“Terrible service”

Helpful Report

Posted 5 years ago

Hi Valerie, I'm sorry to hear you feel this way. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your order number and query and I'll be happy to help. Speak soon, Dominie

Posted 5 years ago

“Terrible service”

Helpful Report

Posted 5 years ago

“I ordered a size 9 shoe and received a 7. I sent an email but only received an automatic response says someone would be contacting me. No one ever did.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear you've been sent the wrong size shoes, I want to get this resolved straight away. I've taken a look and I can see you've placed your order through our US website, as we're a UK based company all our items are labelled with the UK sizes. You've ordered the Black Fishnet Slingback Pointed Toe Heels in a US size 9, the equivalent to this in UK sizing is a 7. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the shoes are still unsuitable please return them back using our online returns portal and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 5 years ago

“In the last month I have had two events and I bought a dress and a jumpsuit from ASOS which are pretty little thing. The strap on the dress broke after 3 hours wear and there was a hole In the leg of the jumpsuit after an afternoons wear. What a waste Of money.”

Helpful Report

Posted 5 years ago

Hi Molly, I'm sorry to hear the strap on your dress has broken. As the item was purchased through ASOS you will need to contact them directly to be able to get this resolved, as your order details won't show on our system. Once you've contacted them to advise this will be resolved straight away for you. Thank you, Dominie

Posted 5 years ago

“I ordered some clothes online with the application and I paid 5£ for the delivery service. Unfortunatly, I couldn't be home the day they delivered the parcel (since I have a day job). Instead of leaving the parcel to a postal office near my house, they returned it to the company. They refunded me automatically (the clothes), but not the 5£ delivery fees. I asked them to send back the parcel, but they refused. I asked them to refund the delivery fees since I paid 5£ to get absolutly nothing, but they refused. I asked for a discount that would cover the delivery fees so I could re-order the same clothes without paying twice for the delivery fees, but they refused. So I'm just very disapointed to have paid 5£ for nothing, they made me loose my time. I think this company might be a scam...”

Helpful Report

Posted 5 years ago

Hi Chanelle, I'm sorry to hear your order wasn't delivered and the couriers have returned your parcel back to us, I completely understand why you're not happy. We won't be able to have your items resent as your parcel has already been received back at our warehouse and your refunds been issued but I have gone ahead and refunded your delivery charge today and the monies will be back in your account by the 10th October. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 5 years ago

“YOU ARE A RIP OFF! I'm never purchasing with plt again and will advised people of your extremely high non-delivery rates. I ordered a dress and heels for a wedding ceremony Saturday morning, and paid for next day shipping and my item never arrived on Sunday. It's Monday now, and still no sign of the item being delivered today or not. What the fuckk is the point of offering next day delivery as an option, if your delivery carrier is absolute shitt? This is why BooHoo.com till this day is better than you. I want my refund please! Order #:119-2577537-7477064”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear your order hasn't arrived on time and the items were needed for a wedding ceremony, I completely understand why you're upset and I want to get this looked into straight away. I've checked out your delivery and I can see your parcel was delayed on route to the Hermes Depot and your parcel is showing as being successfully delivered on the 16th September. We've issued a refund for your delivery charge on the 16th and the monies will have cleared back into your account on the 19th September. I'll also send you a private message, if there's anything else I can help with just hit reply. Thank you, Dominie

Posted 5 years ago

“They really don’t make sure they provide you with the best service especially if they are shipping international. They can go quiet for days and don’t update to of anything even if it’s a delay of some sort. I really love the items they have but their customer service is not the best. My item has to come this week but I’m just really disappointed at the lack of communication.”

Helpful Report

Posted 5 years ago

Hi Landi, I'm sorry to hear the lack of communication between us was poor, I completely understand why you're disappointed and I've raised this with the relevant team to help improve our service moving forward. I'll also send you a private message, if there's anything else I can help with, just hit reply. Thank you, Dominie

Posted 5 years ago

“Scam! I spent over $400 on this site and only two items were legit. They even sent me two of the same left foot boots. Like how? Contacting them is impossible. Their messages are limited and end up being edited, worst customer service ever. They respond a day after and only for them to tell you to send a picture ( which is too long of a message for them so it doesnt send) or follow the return information on their site. Does not help at all! On top of my order being faulty, i have to pay $50 to return all the items back?!?! This is ridiculous. I deserve a refund for my faulty order, but how can I get through customer service?! Do not buy from this site!”

Helpful Report

Posted 5 years ago

Hi Marleene, I'm sorry to hear you're not happy with your recent order and we've sent you two left-footed boots, I completely understand why you're upset and I want to get this sorted straight away for you. I'll send you a private message can you please provide me with a little more information on the items you're not happy with and I'll report these to our Quality Control Team to be looked into and to make sure they're up to our usual standard. Speak soon, Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews