Name: PrettyLittleThing.com
Rating: 2.59

“Very bad quality and sizes are super off I bought so much and I’m returning more then half of it all. The pictures on website are very misleading. Super disappointed but I guess I got what I paid for...”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. Thanks, Dominie

Posted 6 years ago

“My item said it was delivered and it was not. Upon the “missed” arrival it wasn’t left in the property office. Therefore tracking the item has been very difficult.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you haven't received your order yet and you've had problems tracking your parcel. I want to get this looked into straight away but I haven't been able to locate your account with the information provided. I'll send you a private message, can you please reply with your full name, order number and email linked to your PLT account and I'll look into this straight away, Speak soon, Dominie

Posted 6 years ago

“I bought 3 dresses and a pair of heels. The heel broke off my shoes the first day wearing them and only one of the dresses fit and looks good if I wear it backwards?!?! Waste of money, will not shop here again.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear the heels broken on your shoe after 1 wear and the dresses are unsuitable, I completely understand how you must be feeling and I want to get this resolved straight away. I need a little more information to be able to resolve this for you so I've sent you an email to the one linked to your PLT account. Look forward to your reply and getting this resolved. Speak soon, Dominie

Posted 6 years ago

“My order hasn't arrived yet and it has been five days since the day it was supposed be delivered. I sent an email to ask for help and I got no response. I will never shop here again!”

Helpful Report

Posted 6 years ago

Hi Carlota, I'm sorry to hear your order hasn't landed with you yet and that you haven't received a reply back to your email, I completely understand how disappointed you must be feeling and I want to get this sorted straight away for you. I've had a look into your delivery and there's been no further movement since the 16th September, due to the timescale I've had to confirm your parcel as lost. I'll send you a private message so I can discuss this further, Thank you, Dominie

Posted 6 years ago

“Ordered a Halloween costume about a week ago, after ordering the screen took me back to the main screen without giving me a confirmation number or telling me “thanks for ordering” so I thought my phone glitched and went back to order it again. Turned out it has went through and I ended up buying 2 costumes over $100. Tried to cancel 2nd order and there’s no customer service number to call. Also didn’t let me type in my correct apartment number when ordering so it was sent wrong and is being sent back. Still no customer service number to call so I’m basically at a loss on what to do.”

Helpful Report

Posted 6 years ago

Hi Amber, I'm sorry to hear you had problems placing your order which resulted in this going through twice and that you haven't been able to get hold of customer service. I've had a look into your account and I've located both orders, due to the apartment number being missing from your address the courier has had to return both parcels back to our Warehouse. I'll send you a private message with more details on your orders and refunds. Speak soon, Dominie

Posted 6 years ago

“Paid next day delivery 4th day In still no parcel -delivery lied saying they tried to deliver no note and I was in all day!!! Now company saying no tracking is showing”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order wasn't delivered on time. I've checked this out for you and I can see your parcel was held up by the couriers on the 29th September, no attempt was made and I'm sorry you've been advised this. I can see the driver then successfully delivered your parcel on the 2nd October. I'll also send you a private message, if you need anything else just hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 6 years ago

“Delivery came on time. Quality of clothing was awful. Ordered the plt range tracksuit bottoms that were like something off a cheap market. Put my hands in the pocket to holes where i could feel my legs and if I put something in the pocket it would fall straight down the trousers ! Also ordered 2 T-shirts the same but different colours same size. Ones huge ones not ?! Boohoo is so much better quality and priced better!”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're not happy with the quality of your items and that the joggers you received had holes in the pockets, I completely understand how you must be feeling and I want to get this sorted straight away for you. I need a little more information on the joggers so I've sent you an email to the one linked to your PLT account, please can you reply to this with a picture showing the fault? For the other items in your order, I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with please hit reply or send a message over to our customer service team either through email or social media. Thank you, Dominie

Posted 6 years ago

“Terrible customer service. There's no phone number to call. when you talk to someone through WhatsUp app It"ll take every 30 minutes to for them to reply you. I'm extremely disappointed with the service. My issues are not results yet. I don't understand why they will refund you the money without refund you the sales tax you paid for!!! I"ve returned more than one order in the same parcel and this will take them 1 month for them to refund my money. it was a mess situation. I talk to a PLT online chat agent who named Umar He acknowledge me that it is OK to do it that way. so i did it and sent it back in one parcel. after i sent it and then when I speak to the agent from WhatsApp they made big deal about it. They're so not organized. So The agent who helped me today names are -Mavie, Robyn im not happy with their service. take them every 30 mins to answer one question. this is just terrible. I just ask them to give me a number to call and they just disappeared and that was 20 minutes ago.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you're having problems with your returns and that this is taken so long to be resolved for you. I've sent you an email to the one linked to your PLT account with a breakdown of your refund, it goes into more detail on the prices paid and amount of tax. I'll also send you a private message, if you need anything in the meantime just hit reply or send a message over to our customer service team through email or social media. Thank you, Dominie

Posted 6 years ago

“Very poor quality clothing. Sizing and fit is way off. Waste of money”

Helpful Report

Posted 6 years ago

Hey, I'm sorry you feel this way about the quality and sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 6 years ago

“Was sent completely wrong item and had to send almost everything back because the sizes are so off. Quality is not very good but you get what you pay for. Still waiting to receive my return, it takes forever as did receiving your items.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear we've sent you the wrong item and that you're not happy with the quality and fit of your items, I completely understand why you're disappointed and I want to get this resolved straight away for you. I need a little more information on the items and also your returns tracking details so I've sent you an email to the one linked to your PLT account so I can get this sorted for you. Speak soon, Dominie

Posted 6 years ago

“Bought a bodysuit so tight it chokes me, and I can't even return it because the return fees cost 1/3 of the price of said bodysuit...”

Helpful Report

Posted 6 years ago

Hi Debbie, I'm sorry to hear the sizing on bodysuit is too tight, I want get this resolved for you straight away. I'll send you a private message with more details on how to return. Speak soon, Dominie

Posted 6 years ago

“Never even received my package, I Have to wait 16 additional days for them to start an investigation.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your order hasn't landed with you yet. I want to get this looked into straight away but I haven't been able to locate an account linked to your email address. I'll send you a private message, can you please reply with your full name, order number and email address linked to your PLT account. Speak soon, Dominie

Posted 6 years ago

“I had order a 10 in shoes . Yall send me a 8 so I reorder because my daughter need it for homecoming you gal send me another 8. I don't think that was right . But it will ne a while. Before I order from yall any more then. I payed 11.99 yo get it in 2 days.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear you've been sent the wrong size. I've had a look into your orders and I can see these were placed on our US website, as we're a UK based company all our items are labelled with the UK sizing. I can see you ordered the Rose Gold Clear Strap Ornate Heels in a US size 10, the UK equivalent is a size 8. I'll add the size guide below for you: https://www.prettylittlething.us/size-guide If the heels are unsuitable please return them back and we'll happily issue a refund for you. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“Last time I ordered, I didn’t realize this was a UK site so I ordered what I thought was my size. Clothes were way too big and it was too much money to send back. Al I wanted to do was exchange the clothes for smaller sizes. But I would not have been reimbursed the shipping charges. So I took the ‘L’ with that purchase. This time around, I still don’t have my order made on 9/8/19 and it is now 9/25/19. Most likely my last time ordering with PLT.”

Helpful Report

Posted 6 years ago

Hi Jackeline, I'm sorry to hear you've had problems with the size conversion and your latest order hasn't arrived. I've checked this out and I can see there's been no update on your delivery since the 13th September so I've escalated this to the couriers to be chased urgently. I've gone ahead and refunded your delivery charge and the monies will be back in your account by the 9th October. I'll also send you a private message with more details on your delivery. Speak soon, Dominie

Posted 6 years ago

“Ordered clothes and they came dirty when I complained about this to plt customer service and they told me to wash the clothes. When I Order clothes from ptl for the price I did I would prefer they where new or clean.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear your clothes arrived dirty and the response you received from customer service wasn't very helpful. I want to get this looked into and resolved straight away. I can see you've sent a message via Twitter so I'll reply with an update on the item now for you. Speak soon, Dominie

Posted 6 years ago

“Return is very bad you guys need to fix it right away this is NOT fare to US Customer but overall is items are over price”

Helpful Report

Posted 6 years ago

Hi Robin, I'm sorry to hear you're not happy with our returns. We do have a new online returns portal for US customers, it's really quick & easy to use and the returns postage charge is $4, I'll add the link below for you: https://usprettylittlething.intelligentreturns.net I'll also send you a private message, if there's anything else I can help you with just hit reply, Thanks, Dominie

Posted 6 years ago

“The outfit did not fit. I would have returned it, but they have made the return process so complicated, and the link I used didn't work in the end. I would never recommend them.”

Helpful Report

Posted 6 years ago

Hi Brian, I'm sorry to hear your outfit is unsuitable and you're having problems with the return. To return this back please use our online returns portal, this is really quick and easy to use and will only cost $4: https://usprettylittlething.intelligentreturns.net/main/landing Once your returns have been scanned in at your chosen drop off point your refund will be issued. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“I ordered a gray satin snake skin blazer. I live in the U.S. The shipping time was excellent. Unfortunately, however, when the product arrived it was the wrong color - brown - so I could not wear it with the outfit for which I purchased it. The size was way too big as well. I looked up how to return the merchandise and the website states they do not accept returns outside of the U.K. So, I paid for a product I cannot possibly use and am stuck with the bill. That is a big bummer.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear we've sent you the wrong colour and you're having problems with your return. To return this back please use our online returns portal, this is really quick and easy to use: https://usprettylittlething.intelligentreturns.net/main/landing Once your returns have been scanned in at your chosen drop off point your refund will be issued. I'll also send you a private message, if there's anything else I can help you with just hit reply. Thank you, Dominie

Posted 6 years ago

“Terrible service”

Helpful Report

Posted 6 years ago

Hi Valerie, I'm sorry to hear you feel this way. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your order number and query and I'll be happy to help. Speak soon, Dominie

Posted 6 years ago

“Terrible service”

Helpful Report

Posted 6 years ago

Hi Valerie, I'm sorry to hear you feel this way. I want to get this looked into straight away but I need a little more information. I'll send you a private message, can you please reply with your order number and query and I'll be happy to help. Speak soon, Dominie

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews