“I ordered a framed colour print. Upon receiving it I saw that the 'glass' cover had unsightly scratches. I contacted Printerpix customer service immediately who acknowledged receipt of my message - now some four weeks later they've done absolutely nothing about it. Useless, useless, useless.”
“You cannot get no reply to emails. I have been trying since May for a refund. They take the money before ordering, then they want postage and extra money, so the goods work out terribly expensive. I have asked for refund and totally ignored.”
“After two weeks still no update on order and EVERY time I try and call they pretend to not hear anyone and they hang up. This call situation is Not just me Hundreds of people have made the same complaint about being hung up on. So no order received as of yet and cannot reach anyone by phone! As per chat 1 of the 2 order shipped today but it does not show that Nor have I received email confirmation.”
“We bought a Groupon for 4 canvas pics. Made the order on June 4th. I saw nothing was being shipped for the longest time. No tracking number was being sent. When you go to the site to track it, it’s just a confusing site to navigate. I emailed them countless of times. I got an automated reply the first time, the rest of the emails were ignored. I finally just opened up a dispute with PayPal. Surprise, surprise, within a week, we got a tracking number. We finally received our order today (July 29th), almost 2 months from the order date. The $37 in shipping that we paid consisted of all 4 of the 12x10 canvas prints thrown in a huge box with no cushioning. The box even had where you can score it down so it can fit better, but no, they were too lazy to even do that. We were really surprised there was no damage with how it was packed. The quality of the canvas prints is pretty cheap but at this point, we don’t want to go through the hassle of returning it. Never again will we be ordering from this company.”
“I bought a Groupon for a photo album to be given as a Mother's Day gift. The website wasn't user friendly at all and PrinterPix printed and shipped one of my earlier "projects" - not the final/decent one I had spent many HOURS making. Very disappointing!!! I sent two emails asking for help and described the issue. They replied to one email and said my order had been shipped...No S**T!! Calling them was a dead end as well - call was answered then immediately disconnected. TOTAL SCAM! WASTE OF TIME and MONEY!! AWFUL PRODUCTS and "CUSTOMER SERVICE" - or lack there of.”
“WORST company to ever purchase from. Please read the true, negative reviews before purchasing.
I ordered puzzles and tried cancelling the other after paying an extrusion amount of money for shipping. I tried cancelling the order after reading the reviews of how customers never received orders, image quality on items were poor, and how it was a con company. As I placed my order at 8pm, there was no way of me getting in contact with the company following their 30 minute to 1 working day cancellation policy, as their business was closed for the day.
I tried contacting them immediately the. next day, and didn’t get through until 2 pm, where I spoke to Moses who said my order had already been made and despatched. When I asked for proof - they weren’t able to provide me with proof, as they only offer UNTRACKED delivery, through Royal Mail. He said I would have to wait 7-10 days for my order, even though Royal Mail deliver within 2-3 working days. He then cut the call on me.
I then rang again, after 30 mins, I finally managed to get though to Vincenzo, who was of some help. He said to me he had to speak to his supervisor to see if the order could be cancelled due to my unhappiness, and then gave me a call back later saying I couldn’t cancel the order and they wouldn’t offer a refund. He said the company use Whisl as their shipping courier. I then got an email at 10 pm, just now, sending a FALSE tracking number, that isn’t with Whisl or any other company.
Please - save your money, save your time, and don’t purchase anything from this company. I wasted money whilst on the phone to them. Every time I tried contacting them through Instagram, email and their live chat, I received no response.
Let’s see if I even receive my order in seven days - even though I’ve given them until Friday 30th June 2020, until I file a legal complaint.
Believe me when I say I will NEVER be ordering or recommending this company.”
“I truly wish there was a negative number of stars for this company it is honestly the worse company I have ever dealt with .. I ordered a picture over a month ago (printing time is 10 -15 business days) we are at 27 business days no picture and no explanation to why or where it is ... I have spoken to so many people there they all give you there word all lies .. this was a gift .. they keep you on hold or keep disconnecting your calls until 3 mins before end of shift as they say where they can’t look up any information... 3hours and 15mins in the phone today ... you try the chat on line you wait in line until it’s your turn normal wait 45-55 mins with 5 people ahead of you they ask how can they help you then shipping info and the disconnect them selves from the chat ... I am so very disgusted with this company .. I place other others with them around the same time still issues but nothing like this so here I am still no answers and still no pictures again some one will call me back Monday (it’s Friday) same as I heard last week and still waiting for a call back ... stay far far away from them”
“SCAM. Bought a groupon for printed canvas ordered June 2 it is not July 14 order has not arrived; still have not received any tracking information; I have emailed several times and get a generic response. Will never order from them again. Wish I had read reviews prior to blowing $50 on nothing.”
“BUYER BEWARE! They shipped my order and it was wrong. I have tried multiple times to contact them emails and calls. They "promised" they would correct it. I have been LIED to by their "customer service". I have not received my correct order. They are a SCAM and a RIP-OFF. Do NOT do business with PrinterPix!!!”
“Bought a photo book thru Groupon $4,placed order June 26th,charged me $16 for shipping.Still felt it a good deal but it’s been over 2 weeks and it still shows it 50% in progress.Never had a photobook take this long,not happy!”
“I placed an order over a month ago and it still shows "in production" on the website. I have tried calling, emailing and reaching out via their chat link and cannot ever reach a person. I am about 99% sure this company is a complete scam. DO NOT order from them, your product will never arrive!!”
“I ordered a photo bear , when i received it I was very disappointef with the quality, small size & blurred photo
Emailed 3 times about it asking for a refund , no reply !
Rang & spoke to Moses who said NO refund
I asked to speak to a manager & was told he would ring me back , that was two days ago !!
Would not order from
This site again
Terrible customer service, bad quality goods”
“I ordered a plush with a personal print design back in April. I’ve had no update as to where it is or why it is taking so long... it was meant to be part of a birthday present but i have yet to see it. Whenever i contacted support i got the same default message that they must send to everyone.”
“They steal people's money and take weeks to get back to you only to play with you for another two months without giving your order. I had to get re-credited back from chase bank. RUN AND GO SHOP AT PERSONAL CREATIONS! They are MUCH BETTER!”
“I ordered something for the fathers day, I ordered it 1 month ahead of time to make sure you have time to deliver; I called you a week before father's day to make sure it shipped and I was promised that you will ship it in the next 2 days. Till today I do not have it and your phone line is disconnected... I spend more than $40 on the shipping! if you are delayed at least what you could do is to send an email! I will post the review on other websites.”
“This company is so crappy! I ordered my products almost a month ago. Still not completed. It was two canvases not big at all. Should have just chose Walgreens it was supposed to be a birthday present and Father’s Day present. Customer service is rude and they like to argue back. I do not recommend this sight unless you have time to wait for your products.”
“The magic mugs themselves are fine. The service is atrocious! I placed an order for two different designed magic mugs in my cart, and they sent two of the same ones. I called and spoke to an Indian woman with a dog barking in the background. She said I ordered the same mugs. Not true as I place two different designed mugs in the cart. She said she could give me the other mug free but I had to pay $8.99 shipping. That is ridiculous because I paid for two different mugs but I went along with it because this was a gift. Well...I never got the credit for the mug or a callback, so I sent an email and got an auto response with a ticket #. I sent numerous more emails and no one ever replies. These people are scammers and don't do right by their customers and I have placed many orders with them. There are plenty of US companies that make these mugs and satisfy their customers so that's where I am taking my business!”
“The magic mugs themselves are fine. The service is atrocious! I placed an order for two different designed magic mugs in my cart, and they sent two of the same ones. I called and spoke to an Indian woman with a dog barking in the background. She said I ordered the same mugs. Not true as I place two different designed mugs in the cart. She said she could give me the other mug free but I had to pay $8.99 shipping. That is ridiculous because I paid for two different mugs but I went along with it because this was a gift. Well...I never got the credit for the mug or a callback, so I sent an email and got an auto response with a ticket #. I sent numerous more emails and no one ever replies. These people are scammers and don't do right by their customers and I have placed many orders with them. There are plenty of US companies that make these mugs and satisfy their customers so that's where I am taking my business!”
