“Absolutely horrible experience. I ordered pictures over 2 weeks ago and have not heard a thing other than my order was complete and the money was taken out of my bank account. I have tried MULTIPLE times to email and call, no response at all. If you would like to make this right you can contact me PrinterPix. Absolutely ridiculous. I understand there is a pandemic and things may be slow but if you are still going to sell a product you need to give updates and have people that you can contact. So disappointed.”
“Avoid this company!!! I still have not received the items I ordered and have been waiting for 2 months already!!! It takes ages to contact their customer service!!”
“I have tried for days to get in touch with someone in regards to an order I placed last month. Customer service acts like they cannot hear me on the phone and hangs up. No one responds to email. I just waited for an hour and a half to get in a live chat with Patricia who announced herself and disappeared. I just want my money back at this point, but they refused. So now I am left with no product and no refund. How is this fair?”
“I originally gave Printerpix a very favorable review because the quality of the books was great. 2 of the books had scratches so they said they would replace them in 10-15 days. It has now been 2 1/2 months and I can't get anyone to communicate with me. I have sent several emails and conveniently got disconnected twice each when I tried phoning and live chats after waiting an hours each time. I just want my replacement books.”
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louiseGB
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Review of Printerpix UK
louise
1 review
A minute ago
Do not go anywhere near this company!!
Do not go anywhere near this company!!! It is shocking service and poor quality!! I have been weeks now trying to sort my complaint of missed photographs aswel as postage costing more than the voucher itself, account being deleted after order so no way of tracking! Email after email, phone call after phone call!! To find that the calls have resulted in a £25 phone charge!!! This just adds insult to injury!!! I will make sure no one uses this company and inform wowcher of advertising such a shocking "voucher" which has ended up costing me so more!!! DO NOT USE PRINTERPIX”
“I did not receive my item!
I ordered a photo blanket for my sister birthday yet nothing arrived and no one answered my email neither did live chat help me!!
Do not buy from them!!!
No customer service”
“Hi
I am very unhappy with the service I have received from you
I have emailed 5 times and no reply
Then i had 2 replys to say delivery was slow a month later I ring you and a lady tells me that its been sent back to you as no house number i ask her to re dispatch and she tells me to ring back but its already coast me 10 pound just to ring and be in a queue so I go on you live chat to wait over 2 hours then a Robert comes on asks me details says be back in few minutes then half hour he still not got back to me and the chat is ended this is out of order i would like to no were my pitchers of my son are that I have paid for and when will I receive them”
“Ordered puzzle for Mother’s Day and it’s been a month and a half and no one will respond to my emails, their phone keeps getting disconnected, their live chat keeps putting me at the back of the queue. DON’T BUY FROM THEM BECAUSE YOU WONT RECEIVE THE PRODUCT OR BE ABLE TO CONTACT THEM.”
“I placed an order on the 10th of may with a voucher from wowcha. The estimated time to finish the product was stated at 10-15 days and a further 10 for delivery. Giving plenty of time as it was a gift I was having made for a birthday.
Once I completed the order and paid an additional £12 for postage I received no confirming email.
We are now 21 days since purchase and my product is still at 50% completed. I have emailed printerpix on a few occasions only to receive an automated response stating the time is still 10-15 days. It is way past this time frame now.
I have out a complaint into wowcha and I wish I had read their social media posts before ordering. Now I will have to find something else for a birthday gift and be out of pocket!
They are still taking orders even though going by their social media pages people have been waiting upwords of 2+ months and still not received their products!
I will be ensuring I post this review on every platform and review page to ensure people don't fall into the same trap.
The company is a scam, stay away!”
“I purchased a canvas over 30 days ago and I have no idea whats going on with it. I have attempted to contact customer service and have literally never spoken to a person. I will never use this service again and I would beware of this company Im not sure if I ever will actually receive my order.”
“Absolutely ridiculous customer service!! I've been sent a free A5 hardcover photobook for 20 pages because I have used them such a long time ago. I spent a lot of time creating my photobook and trying to make it really nice - when I added it to my basket, it was NOT free, I only got 40% off. Sent a lot of emails more than a week ago, still no answer, I tried to chat online to someone after waiting 4 hours in the queue, when Viviana eventually started helping me -she gave me NO ANSWERS and just said she is helping other people as well!! And then she cut me off!!! I will never use you again!!! No wonder I stopped using you in the first place! False advertising and extortionate prices for delivery!”
“Complete garbage . I ordered a fleece blanket. Paid extra shipping, and I was given a CLOTH! Absolutely NOTHING about my “fleece blanket” looks like a blanket, it looks like a dish towel. I’m so angry. It ruined Mother’s Day . And ruined me EVER shopping with them again. I take My business to Shutterfly. Never had an issue, never should’ve tried out another company”
“Worst customer service I have ever experienced. Waiting over a month for my poster to be delivered. No customer support despite numerous emails attempted phone calls and webchat, not one customer service agent responded to my many queries. All I got in response to my emails was a query ticket number, I think I collected about 8 of them.”
“I bought a calendar for mother's day on the 5th of May. It is now the 20th and still have not received it. Can't reach anyone by email or phone. DO NOT order from them!!!!”
“I ordered a puzzle picture for my nan as she is home. Alone during the current crisis.
I emailed and called with no luck. I have now disputed this transaction.
Please check their Facebook page. I wish I did that before ordering”
“I bought two vouchers for books. I was able to use one of my vouchers but was not able to use my other voucher for some reason. I wanted them to come with the same delivery order. I’ve been trying to get a hold of them for literally weeks! After waiting online for up to 15 minutes each time I call I get hung up on! And they do not reply to any of my emails! I am calling my credit card company for a refund! they can dispute with them! I’m done!! I sure wish I would’ve read these reviews before I started. I am also calling the FTC, BBB, and face booking them so everyone else knows not to use them!”
